eBay Consumer Reviews - Page 2

N/A, WASHINGTON -- My Comcast account was compromised, the perpetrator used my email account to access my eBay account and request a password one to access. (Can't believe eBay would do this.) They just sent the access info to the perpetrator without requiring an answer to a secret question or any other verification it was me. If you have your PayPal linked to your eBay account un-link it now.

The perpetrator purchased an item in Euros on my eBay account and because I linked my PayPal account there was no check to see if I was approving the translation so the payment was made, eBay notified me of the fraudulent purchase and removed the item from their site, eBay told me that they would handle it, they didn't!

I contacted PayPal and opened a Fraud report but because eBay had processed the transaction PayPal denied the claim as it was not fraudulent in their opinion because the transaction was processed with the saved link info from eBay. Because eBay knew that this was a fraudulent purchase on their site and did not take care that they allowed someone to access my account that was not me I feel that this is eBay's responsibility!

I continue to get the runaround from eBay and they want PayPal to initiate a three way call with me and eBay and PayPal that I need to setup - LOL PayPal does not want to do this and eBay won't do it! Even after eBay sent a fraud report to PayPal they are not interested in reopening the fraud case and say this is not their problem, eBay insists that it is PayPal's problem.

I think this is eBay's problem with their lack of security both in letting someone into my account and not making sure that the purchase was approved by me by simple asking for my password before processing the transaction! Long story short - un-link PayPal from eBay in your account and do not trust eBay to do the right thing! I think PayPal also has some liability in this. I bet lots of people have been through this and gotten the shaft!

SAN JOSE, CALIFORNIA -- I tried spending $1000 on a couple of laptops and have been dumbfounded by the horrible customer support from both eBay and PayPal. I loaded my shopping cart at least 10 times and tried to purchase the two computers and each time I received the same error message - "We cannot complete your transaction at this time. Please try another form of payment or use PayPal."

I tried PayPal, I tried different credit cards (all cards which I've successfully used on other e-commerce sites in the past few days). I tried using different browsers, I called my credit card company and they couldn't find any attempt by eBay or PayPal to conduct a transaction against my card account, and I tried using a desktop computer and I tried using my iPhone.

I called customer support several times. Each time the customer service representative failed to find out what was wrong, and each time I called my call was escalated up the chain and ultimately over to PayPal. Along the way, I was shifted from one waiting queue to the next, and each time I had to explain my situation again as if there was no record of what I just told the person before. And each time I called I was told that the last person I talked to had given me the wrong information or had tried to "solve" a problem that wasn't really the problem.

Unbelievable. Is this any way to run an e-commerce site? I feel sorry for the store that was listing the two computers for $1000 that I was trying to buy. How many times does this kind of failed transaction occur and customers like me just give up and go to Amazon or some other e-commerce site? I finally gave up and bought my gifts someplace else.

SAN JOSE, CALIFORNIA -- Do not ever get an account on eBay unless you want to be held hostage the rest of your life. I have tried for over 6 months to close my account which has been inactive for years and they refuse to close it. They have lied to me and said they would close but never do. Their online close account request says I can't close account because it has already been scheduled to be closed but this has been going on for years. I have called and even sent certified letter to close account and they still won't close it.

KENTUCKY -- I am warning everyone, do NOT be a seller on EBAY. It is for buying/scamming only. If you sell on eBay, scammers will buy from you and report item never arrived, or some other baloney, and eBay will ALWAYS refund the buyers' money. Does NOT matter what the circumstance, sellers are the loser on the item, postage, and even final value fees.

Yep, greedy eBay still makes you, the seller, PAY. You PAY, and PAY, and PAY. I don't see how any seller can make ANY profit at all. It's a totally loaded game. So, if you want free, expensive items, concert/sports tickets, or valuable items, just get on eBay, buy; and then claim you never received item. Don't worry if you signed for delivery, or any other situation, eBay will side with the buyer.

After 300 transactions on eBay with 100% positive feedback I tried to contact eBay customer service with a problem. I soon discovered they try to make it as hard as possible to contact them. In fact, it took over 1 hour of wading through their garbage pile of questions and 30 minutes on hold, listening to their commercials, to reach a representative.

NOW GET THIS. THEY JUST REFUSED TO CLOSE MY ACCOUNT. The representative informed me they would not close my account for 180 days even though I had no transactions pending. He told me the reason they do this is they hope the customers will change their minds. I guess your customer service sucks that bad that's the only way they can hold on to their customers. I had to go to PayPal to get my money back and it only took about 1 minute to get in touch with PayPal. Is this even legal for eBay to just refuse to close someone's account?

Ebay does whatever Ebay wants to do when you leave customer support in the hands some some ignorant non-English speaking, rude females! I have had a complaint twice, yet I cannot explain a thing when I am speaking to these idiot women Ebay hires who barely understand English PLUS have little knowledge to understand much of anything going on at Ebay! They can only understand ONE concept at a time and hardly that little bit of information! I felt like I was talking to a foreigner who was 3-years old! I won't do business with Ebay again, either with buying OR selling!

MAINE -- Hello everyone. Before writing this, I read through many complaints about eBay. Most center on unjustified suspensions, high fees, fraud and the company's non-responsiveness to member problems. I share all of these concerns. Yes, I, a six-year veteran like many of you, was suspended without warning a few weeks ago. My auctions were suddenly wiped off the screen. My store disappeared. No one from eBay called or emailed to ask my side first. Just a brief, cold email on a Friday morning. Zapped!

After negotiating and proving my innocence, I was reinstated. But it was an embarrassing and costly incident, for which eBay refused to make compensation. Meg Whitman will not part with one dime of her $7.9 Billion in assets, to make up for her company's mistakes. Why am I not surprised? I think we all know the score. Ebay has become so huge, such a monopoly, that they don't care about their members.

"We are expendable." Just take a look at the company's 2004 numbers. Members totaled 135.5 million, up 43% over 2003's 94.9 million. Gross revenues totaled $3.27 Billion, a 51% increase over 2003's $2.17 Billion. Net income was $778 million, up 76% over 2003. Listings totaled 1.4 Billion, 45% more than 2003's 971 million. PayPal, eBay's pet acquisition, also did well, with more than $18 Billion in revenues, up 55% over 2003. Accounts reached 63.8 million, a 58% jump over 2003's 40.3 million.

What does it add up to? $3.4 Billion in cash and investments, and $7.9 Billion in assets at the end of 2004. Right out of your pockets, into Meg's and her cronies. What is eBay doing with your hard-earned money? They've been shopping too. This year they picked up Rent.com, an apartment listing website, for $415 million. They also acquired Marketplaat.com, a Netherlands classifieds site, for $291 million. And more.

People, I don't know about you, but I think it's time WE GOT IT TOGETHER. Now, it's true that eBay has provided a good living for many people. It started out that way, anyway. Back in 1998 when I joined, I could list a painting in the Featured section for $22 or so. Now that same painting will cost me $35 to list, then with final value and PayPal fees, more like $75. In just 7 short years, fees have roughly tripled. It's not fun anymore. And it's becoming a losing proposition, financially.

Some of you have said that eBay is headed for a fall. Their arrogance, their non-caring attitudes toward members, their high fees, their refusal to help defrauded members--all breed resentment & anger. Clearly, a better way is needed. Yet we go on, day after day, under eBay's thumb, feeling powerless to do anything.

It's time for a change. Let's get together. We can do it. Some other websites are trying to grab eBay's business. But they're all profit-driven. They might start out like eBay, with low promotional fees. But just wait. Even if they do get a foothold, those fees will climb again. In other words, we all like the auction format. It IS fun, and there's money to be made. But why must we be slaves to eBay and other sites' profit motives? What I propose is a simple idea: A Cooperative Auction Website. Non-profit. Just a place, like a town hall, where we buy and sell. I have a name picked out too but can't say it here. Please email me & I'll tell you more.

Here's the concept: Members pay $100 to join (This will help with start-up costs). For that, they get the first 100 listings free and 10% off their monthly bill. If we do make a profit, after expenses, at the end of the year, it gets divided equally among the members. Non-members can use the site too, and listing fees will be greatly reduced, for everyone, with no final value fees.

In other words, we can have the same kind of auctions eBay offers, but it will be OUR site. Hopefully, the revenues will keep it going. All we need to do is break even. It's just a venue, set up for us to do our trading, and keep more of our own earnings. If there's a profit at the end of the year, great. We'll all share. Or we can put it back into the venture, to make improvements. We'll vote on it, the way it should be. No CEOs, no shareholder pressure. It will be OURS.

Now, I'm just a working stiff like most of you so frankly, I can't afford the start-up costs for this alone. If you're interested, email me at ** and let's talk. If we can raise enough money to do this, we owe it to ourselves. I don't know about you, but I can't stand being under anybody's thumb. It gags me every time I have to pay eBay's ridiculously high fees and watch their profits go up and up, year after year. That's your money and mine. Aren't you sick and tired of making eBay rich? Join us. We can do it. For more information, email: **.

PORTLAND, OREGON -- Ezra was so very excited about shopping on eBay, as she just could her new card and become an adult that day she felt. For the first time ever she can prove all those people wrong who warned her about eBay.So trusting eBay she makes an account, her boyfriend said also he would pay for somethings as she has a brain disability and it's hard for her to gain work income. Although she wasn't concerned about buying it as her boyfriend would right...?. She bid on the item's thinking they could then get it cheaper on his own account, but things went south so he couldn't end up buying them. So she just emailed the bidders' emails and contacted them letting them know that it was a mistake, not knowing that this would have been her worst mistake yet. She ended up being suspended from her own account, leaving her very upset as to why. Not knowing exactly why she emailed them, she was contacted with what she expected to be a threatening email saying that she was a 'concern to the community'. To make matters worse her memory isn't so good so she totally forgot that she did the bids. She cried and was literally so embarrasssed as the email made her feel like a criminal even though she did the right things by contacting the sellers making sure it was right with them. She was so upset cause the one product she was committed to buying she wasn't able to now. "A real story" changed the name for privacy reasons.

BAY AREA, CALIFORNIA -- I do not have Paypal account however Ebays site use Paypal to make transactions to others using Paypal. This site is the only site that had my CC information and used Paypal for transactions. My CC transaction that I made on the same exact day was used by Paypal to pay for an Ebay transaction and within that transaction from Ebay to that Ebay user using Paypal my CC information was captured. There was another transaction within an hour of Ebays transaction using Paypal which charged my CC for $4,000....Some how some way my CC information was shared with another Paypal user that captured my CC information on the Ebay transactions. Ebay doesn't have safe or secure transactions this is very bad and needs to be reported. I am in the process of taking appropriate steps as Ebay hasn't stepped in and reviewed their transactions from Ebay clients using a CC to their Sellers that use Paypal for payment. I would highly advise not using Ebay especially if you use a CC as they seem to do nothing.

CALIFORNIA -- They will return your item no matter if buyer keeps parts from the item or ships you a empty box and you will pay the shipping both ways and eBay will keep the selling fees for that item that you sold and they returned. As soon as I found out that I was getting crooked by that theifing company I called eBay and I asked, "How can you keep the selling fees on a item you sold and was forced to return and give refund to buyer." They said it's eBay policy. Sounds like eBay policy is to crook all the money that they can from us little guys that are trying to take care of their family and pay some bills but when you have a policy that I pay selling fees when you eBay gives the return and not me and keep your part of the sell.

I took all my listings down and eBay can kiss my **. That's why they don't care to refund. They're making double about $80 from me and I lost $60 on the shipping and eBay made on the shipping to on 1 item. How do they think we can make it selling on eBay when they have a fee for everything. List fee. Sale fee. eBayship fee on shipping not the actual shipping. And PayPal fees. I bet their employees pay a fee for coming in their door to work. Fees to use bathroom, fees for drinking water from fountain - FEES would be better name than eBay.