Electrolux Refrigerators Consumer Reviews - Page 2

CALIFORNIA -- Our story goes: Started June 18, 2005 - when a repairman came to check why refrigerator isn't working. He told us that it was "sweating back to the compressor" and that it is a "sealed system problem". That someone from Frigidaire will call us to tell us what is going to happen next. We lost all our food for a Father's Day gathering and continue to lose money over this whole HORRIFIC incident.

June 20 (Monday) - No calls all day. We had to call Frigidaire and see what the situation is. No help whatsoever. We had to go to Kinkos to fax the repair order so that they have TWO copies (one from us, one from the repair company) to assure that the refrigerator is un-repairable and needs replacement. We wait... June 21 (Tuesday) - Called Frigidaire. They said it was going to take 72 hours for a "review" to see if/when it will get replaced. AGAIN, WE ARE PATIENT... AND WAIT... 72 HOURS.

June 24 (Friday) - So here we are, 72 hours later. Called Frigidaire, still no answer. They told us that it is STILL in the review process. What the heck were they doing the last 72 hours? Hmmm... makes you wonder... if they care, doesn't it? They said to call back by the end of the day for an answer. So that they can contact the place where we bought the fridge from for replacement. Called them before they closed... STILL NO ANSWER. And of course they don't work weekends. So still no fridge, continue to eat out everyday... we wait again for Monday.

June 27 (Monday) - Called Frigidaire, what a surprise... STILL NO ANSWER. This is 72 hours plus one day. Still no answer from the "Review Department" which I'm trying to think is a department with a bunch of round filing cabinets. Their reasoning this time is that the department is very busy and shorthanded. I wonder why? Maybe because your appliances are unreliable and need to get replaced not even a year after its purchase?!! Again, we wait.

June 28 (Tuesday) - Called Frigidaire... well, you might as well read what was on my story above, on June 27th. Cause that's pretty much the same story. Except, apparently a supervisor was going to "expedite" the process and give the file to the review department who is still reviewing the case. I think they have one person working there and only one person... who is in a 6x6 room with a stool and files and files of complaints and cases. They said they would call me back by the end of the day. Of course they did.. NOT!

June 29 (Wednesday) - So here we are... 144 hours (business hours that is) has past... not counting last weekend of course. Eating out, wasting money. But Frigidaire doesn't care. It's not them who has to eat out and it's not them who's money is wasted. Why should they care. Still no answer. Same story. Still no refrigerator. Talked to another supervisor... same story. I might as well call myself and tell myself the same story tomorrow. At least I'll be talking to someone who cares... ME. Will keep you all updated.

June 29 (quick update) - Still no answer. They apparently said that they have an approval and will send the "letter" this afternoon to the place where I bought my appliance. I called them... still not there. Will again call tomorrow. June 30 (Thursday) - Persistence is the key. You HAVE TO be persistent and keep calling these people at Frigidaire. Even if you get the same answer... keep calling. Almost to the point of annoyance, feel me? Anyway, my dealer called (where I got the fridge). Told me that everything was good to go and to go over to their store and pick one out.

I went, I did, and still had to have another bargaining conversation with them because apparently the side by side/stainless steel models went up in price. Is that my problem?? What the hell is that supposed to mean to me? Well, that means that I have to pay the difference. Oh, helllll no. :) There is NO WAY that I was paying anything. Long story short... they just gave me the same model as an even swap. Delivery for free (as you would expect).

My representative at the Appliance Dealership was AWESOME! She did everything she could to get things DONE. Which is more than what I can say about FRIGIDAIRE OR ELECTROLUX! Let's hope this doesn't happen to anyone else. Especially let's hope this new one last us more than 9 months! If you need contact information on Frigidaire, good luck in trying to find a helpful person that will give you answers. But here's what we've found as far as regular mailing addresses and contact people: Keith McLaughlin, President; Robert E. Cook, CEO. Frigidaire Corporate, 250 Bobby Jones Expressway, Martinez, GA 30907. (877) 435-3287.

Or: (I'm sure you all have the PO Box, but here it is anyway): Electrolux Home Products, PO Box 212378, Augusta, GA 30917.

PALM CITY, FLORIDA -- Bought new in 2015 and the plastic trim around all 3 doors has cracked, seals are bad and 3 LED lights are burnt out. Emailed Electrolux and they said not under warranty and gave us parts numbers. The LED lights are "No Longer Available", seals are $200 and trim was $918.

BECKLEYWV, WEST VIRGINIA -- Paid for extra warranty. Have had dishwasher and refrigerator worked on multiple times. Ask when I bought extended warranty if it was additional to original 1 year warranty. Was told yes. Bought 2013. Should been 4 year with options to extend, fridge is junk. Not worth repair. Paid over 5000. For fridge over 3000. Now worthless. Can't fix. Had to replace and take loss. Company should have had to replace their mistake. Never buy Electrolux, will not last long enough for the price you pay.

NORTH CAROLINA -- I wish I had read these reviews before I purchased an Electrolux refrigerator and microwave. The refrigerator needs a part to prevent the ice maker from freezing in the back. The microwave turned black inside. I remodeled my kitchen and purchased a package. The customer service is horrible. I tried to write to the headquarters but cannot find an address. I am terribly disappointed in these products.

CALIFORNIA -- Fridge has leaked water all over brand new kitchen. Damaged our floor, wall, $15,000.00 cupboards, and Electrolux just keeps passing the problem around to another party. They are trying to drive me over the edge. I can hardly wait to see what else breaks down. This company is selling garbage and does not care about you or your hard earned money. PLEASE go on line and read of other people's experiences.

Here we go! After reading all of your complaints, I felt as if it is a page out of my book. We purchased a 4000$ "top of the line" french door Electrolux refrigerator in 2009. We were so happy! What a beautiful unit. Well, our happiness did not last but 24 hrs when we woke up to a puddle of water in the kitchen. The water was flowing out of the ice maker and the ice was already clumped up into a block. We thought how could this be? A $4000 fridge that doesn't work!

We called Warehouse Discount Center where we purchased this boat anchor, and told them about it and they sent a service guy to look at it. Skip ahead three weeks and they replaced the unit. Approximately 6 weeks later, same problem so I decided to call Electrolux directly and the customer representative argued that she had never heard of such a problem. Only after I spoke with her supervisor was I told that it was a major problem with 80% of the units sold. I guess the other 20% were sold in Alaska!

So, here we are 4 years later and 3 refrigerators they now replaced the unit with a side by side (of lesser value), which we had no choice because that Electrolux would not refund our money but they were kind enough to offer us a discount on a purchase of another model of refrigerator. They delivered the unit and to our dismay, due to the design of the new model, the drawers would not open unless the door swung completely out of the way which is impossible in our kitchen.

So, now we have a $3000 unit that we cannot use and after speaking with ** (customer representative at Electrolux), we were told that they cannot do anything for us and that we would have to live with it. Is anybody reading this and if so, LET'S GET SOMETHING GOING HERE! How can we let this company take advantage of so many honest hard working people?

In April 2010 we installed a new kitchen and upgraded to Electrolux Stainless appliances. We thought the "look" and design was superior to our previous appliances, so we invested in paying the higher cost, thinking they were superior products. BIG MISTAKE! The refrigerator is a side by side, with the freezer on the bottom, and a built in ice maker. After only having the refrigerator only 10 months, we have had to have the ice maker serviced 4 times, and are awaiting a 5th board. In addition to all the noises it makes, the constant water leaking out of the ice make onto our floor, and the lack of ice for weeks.

The service representative has even told us these are new appliances in the US market and new technology, so they are having a difficult time fixing the appliances. In addition, the service representative disclosed that the owner of the Appliance Store has the same refrigerator as we have, and they can't seem to fix that one either. That was a warm and fuzzy thought. The microwave has only had to be serviced once, the metal tray was arching causing sparks and near fires in the microwave. This was an easy fix by simply replacing the bottom metal tray, but seriously, less than 10 months old and the micro is arching?

The gas range has worked pretty well, with the exception of the right front burner that takes approximately 30 seconds to ignite. Electolux is aware of the problem, but has yet to figure out a solution. You just have to be patient with the gas on that it will ignite before the explosion. We have only had to replace one of the great ball bearing shelves so far. I love the way they slide, but apparently they aren't all so smooth. The dishwasher, well, we luckily took the advice of another representative and bought a Bosch.... thank goodness. That is the ONLY appliance that we have not had to have service on, must be the manufacture.

I consider myself reasonably intelligent with a boat load of common sense who does his homework before making a purchase. Boy did I get fooled on the Electrolux brand. They look fantastic but the reliability is the poorest I have ever experienced. Save yourself money and headaches and go with another brand.

NORTH CAROLINA -- I purchased this refrigerator and it was installed in February 2009. By August 2009 I had my first service call for a bad control panel. The control panel was replaced and the refrigerator worked OK until the evaporator motor failed on August 3, 2010. This caused the refrigerator to overheat. I lost over $300 in food. The repair was completed seven days later. On September 20, 2010 the same problem occurred again, the new evaporator motor failed. I lost all of my food again. When the technician came (3 days later) to analyze the problem, he said the problem was caused by the control panel going bad which caused the evaporator motor to fail.

Now we have again a bad control panel and a bad evaporator motor. The parts were ordered from Electrolux on Sept. 23, 2010. I was told on Sept. 29, 2010 that the control panel was back ordered and they didn't know when they would receive it. I was also told by the Electrolux Parts Dept. that they had sixteen (16) control panels on back order. Do you think they have a problem with this refrigerator? Electrolux is refusing to replace the refrigerator even though the problems started to occur when it was under warranty and they are reoccurring problems.

When I asked for a replacement under the Lemon Law I was told that the Lemon Law does not apply to Electrolux. Now they are above the law??? Anyone who buys this product or deals with this supposed high end company should have their head examined. Their Customer Support is useless, their Platinum Star Service is useless, and their Warranty Customer Service is useless. They all put their heads in the sand and try and pass you off to the next person. We have four Electrolux appliances and we have had repeated service calls on all of them except the dishwasher. Not a very high end product as far as I'm concerned. I would never buy one of their appliances again.

MISSISSAUGA ON CANADA L5R1Y4 -- I bought this new side by side refrigerator with all the amenities. The problem started right away! The water filter inside the frigerator started leaking after one month, since 4,01,2009 we have bought 6 filters from different sources, so 6 multiply it by $40.00 per water filter = $240.00 we have spent on water filters and I need another one. Service rep say this is a problem with all refrigerators that use this filter! One even put a reducer in line, didn't work. Leaks when ice maker fills puts water inside of door storage area on shelfing. We have a lot of money tied up in this refrigerator to just go out and dump this one and buy something else.

I called the manufacturer, oh this is not a problem they said but I could buy a water filter from them again. Every service guy says this is a problem and isn't fixed for the consumer. Do not purchase a refrigerator with water unit in front top right side filter located unless you want to waste good money, out the window. I did fill a complaint to attorney generals office so noted. Good luck getting this fixed a little over a year old and I will buy again, but not from them. They stated the filter for water should last up to 6 months, not a month or six weeks. Putting towels inside to collect water leaking from water filter again.

They call this a consumables product water filter number is fc-100 puresource2 states changing water filter every 6-9 months normally ensures the highest water quality. This is in the 17 months I have owned this product, we have bought 6 and number seven is next. We live in a big city and the water is monitored all the time no wellwater/city water. It might be tested water filter, yes. Oh white Westinghouse uses the name crystalclear instead of puresource are same filter. States in manual.

FRAZER, PA -- I purchased two high end appliances from this store: a Miele dishwasher and a Electrolux refrigerator. After waiting for delivery like I was waiting for cable installation between the hours of 12 - 5, I finally called at 5:30 to ask if the appliance was going to delivered this day. I was told that yes in fact it would be and that they were running late, of course it never occurred to them to call me to let me know they were running late. It finally arrived around 6:30, while my wife and 3 little kids tried to prepare for dinner, while emptying the old appliance as we could not empty it until the new refrig arrived. It was installed, but apparently never inspected!

Here it is almost three weeks later and the ice maker doesn't work, the seals on the freezer do not seal, creating the appliance to leak and ice to build up in the freezer compartment. I have called 5 times, they have sent out a service person once who was not able to fix the ice maker, a pleasant person I would add. FedEx rang the bell the other day with a delivery that appears to be ice maker replacement parts, although no one mentioned to us that they would be shipping to our house! I called the store to ask what was going on and when I could expect the ice maker to be fixed... the store instructed me to call back in three days!

After fuming over this for three days I call and they tell me that someone, once again like the cable companies, "will be out their next week, on Monday sometime between the hours of 1 - 5", so we schedule it. I find the appliance leaking again due to the seals and finally had enough, I called and asked them to take the "lemon" back and provide me a new one that works! "Sorry, we can't do that as it is not our policy." I have had it, I am canceling payment with AMEX until I get what I paid for: a new, in good working order, $3k refrigerator! I would not recommend. Do not do business with Gerhard's Appliances. Do not purchase an Electrolux refrigerator.