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Worst Customer Service Ever
By -

As a customer I am completely tire of dealing with people who can not help or will make you believe on their world for nothing. On October 1st I placed an order through your web page. Inks for my printer CX 6000. I was preventing to ran out of ink.

On October 9th worried about my order, I went to check on the status, "Shipment information sent to FedEx.
Please check back later for shipment status or subscribe for e-mail notifications." copied from Fedex web page today, October 27. I decided to called the called center and find out what happened. The person I talked told me to cancel the order and place a new one. I told him that I ordered preventing ran out of ink, and I had run out on ink the day before, so I was not able to wait. I canceled my order and he told me that my credit card was going to be credited in 48 hrs.

On October 19 I called, my credit card was not credited. At this time I was getting already upset, but probably a good explanation and a quick resolve was going to be given by the customer service representative in this called. ** was may CSR, and he told me not to worried, I spent probably around 40 minutes between conversation and waiting while he resolved my problem. At the end he told me that the accounting/finance department will process the charge back to my credit card in not more than 48 hours.

Today October 27, 8 days later with my conversation with **, I called, upset, because it proved that my 40 minutes on October 19 was just a lie, probably each time I was on hold he was helping someone else, and at the end ** who gave me his word that I was going to be reimbursed my MONEY, just lie to me. Of course I called one more time now to have another CSR name this time **. ** hear me one more time, and now he blame the bank, who will supposed to credit the money, but I had talked 2 times with my credit card holder, and they told me that until Epson do not submit a credit to my account they could not do anything.

I request ** to pass me his supervisor, but after 10 minutes waiting he told me that MR. ** in accounting was busy and he was going to returned my called a ASAP. Until now I had spent 34 minutes on the phone, again for nothing... My money in somewhere between Epson account, and non of the CSR can do anything, because they blame on accounting.

I am waiting to talked to MR. **, which I believe will not call at all, and again was another CSR trying to just pass the call to somebody else. Hopefully someone by mail will get my message, and at least let me know why I still waiting for my money if I did not get my products, by the way in some places it is stealing to take someone money and not give his product.

Printer/Copier/Scanner/Fax Review
By -

This is an All-In-One Color Printer/Copier/Scanner/Fax with 4 separate ink cartridges. "Scan" has never worked unless the source is 100% flat, IE. it WILL NOT scan books or anything else with a binding that lifts part of the page away from the glass. My old Lexmark would scan ANYTHING readably. "FAX" has never worked in a reasonable manner. It WILL NOT fax anything in electronic form. You MUST print the page first, and then scan the PRINTED page into the FAX function. It is nearly impossible to send a multi-page FAX: It requires about 20 minutes menu-hopping, all settings of which will be LOST when completed or the slightest mis-entry.

The ADF (Automatic Document Feeder) has never worked. It either loads multiple pages at once, or crumples a page in the transport mechanism. In addition it recently FELL OFF during an ink cartridge change: the plastic attaching tabs had just crumbled away.

I almost NEVER print anything except black text. Nonetheless this piece of fecal matter requires that I put in one or more new color ink cartridges every few weeks. Clearly there is a TIMER to "decide" when the customer shall be shafted into requiring new ink cartridges. I have 24 extra ink cartridges. I do not have a "Cyan" cartridge however. So this morning this piece of ** became totally and entirely USELESS. In the South Seattle area you may purchase this from me for one dollar by calling ** and leaving a message on my Google Voice.

Epson used to make the very best video and printer equipment on the market for U.S. civilians. My first Epson products each cost less than half the price of ONE of the fraudulent/malicious ink-cartridges they are requiring for this printer.

Every single one of my calls and emails sent to Epson over the past 2 years about this piece of crap resulted in a "Buy Only Epson Ink Cartridges" (4 required) being sent to my email address. Nothing more. Clearly this malicious design and function is well-known to Epson, and was intentional and deliberate.

I will never ever buy another Epson product, not even a USB cable. I suggest anyone reading this also avoid Epson like the plague. With this kind of customer abuse, they will not be in business much longer. I sincerely hope!

Worst, Most Difficult to Understand People EVER!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

My Workforce 645 Multi function printer print quality got increasingly bad so I called Tech Support. They ran me through clean, clean and clean again... print "quality" still bad. Sooo, as this printer was still under warranty, I was told EPSON would send me a new printer. I had to give them my credit card info so a "hold" could be placed on it to ensure that I would return the defective unit. OK, I get it.

Out of curiosity, I sent an email today asking for shipping information of the replacement unit. 6 hours later I received a response saying that there hadn't been a replacement order made so I had to call back in to Tech No Support and again talk with yet another barely understandable "English" speaking tech no support person. ** confirmed that there wasn't an order placed for the replacement unit.

So, after he placed me on hold so he could read the confirmation number info. After a while he returned to the call and in his best broken English said that he'd placed an order and needed my credit card number (again) for a hold to ensure the return of the defective unit. OK, one last time. Again, a hold... then he returned to the phone to say it was ordered. I asked if shipping info would be emailed to me and he said I could track the order on FedEx's website by EPSON's reference number. OK, I'll give it a try.

Then he said that I'd have the replacement in 3-7 days. I asked if EPSON could expedite the shipping as this printer was used in my business and needed it now. Back on hold... When ** came back on the line he needed to know WHY I needed it sooner! WAAA??? Geez, remind me to NEVER buy another EPSON product!!! (By the way, new print cartridges [4] cost over $72.) I paid $89 for the printer originally.

Epson NX420 Good and Bad
StarStarStarStarEmpty StarBy -
Rating: 4/51

SMYRNA, TENNESSEE -- We purchased the Epson NX420 to use at home as a wireless printer/scanner/copier and to take with us on road trips. It was very easy to set up, and the wireless works great with our Windows 7 home network. The unit prints clean crisp documents, and the ink dries quickly and does not smear. The copier works okay with full 8-1/2 x 11 documents. It does not work so well with pictures, as it tries to resize the picture in automatic mode, but often cuts part of it off by enlarging too much.

The scanner works well as to quality, but the setup isn't as straightforward, and we often can not find the scanned documents on our computer without considerable searching. And somehow it has created multiple "My Documents" folders in my "Documents" library. Even though I have moved everything and these extra folders are empty, it still will not allow me to delete them.

The portability is reasonably good, and we have taken it on research trips, and were able to quickly set it up and plug it in and go. When traveling, we connect it to our computer with a USB printer cable, and it works fine, going back and forth between wireless at home and wired while traveling. That's all automatic, we don't have to change anything except to select the printer either on the network or not on the network.

The worst issue is that this printer will not accept high capacity ink cartridges, and when one of the 4 cartridges gets low, the unit is disabled until a new cartridge is installed. It will not scan, print, anything until a new cartridge is installed. Mind you I said "low", not out. In fact there is sometimes as much as 20% to 30% of the initial ink volume left when it shuts the unit down. This is very frustrating and expensive. To replace all 4 cartridges costs as much as the printer cost new. Epson has faced a class action lawsuit over this very issue, as they are ripping consumers off. If it were not for that issue, this would be a great unit for the money.

Epson Printer
By -

I am angry to the point of being fed up with the underhanded sneaky way you folks cheat me on my ink refills. I own a cx6000 printer. Twice I've replaced ink cartridges and both times I've encountered the identical problem. When I put in the new cartridges and run through the replacement procedure on the printer everything comes up OK on the printer display. The printer readout reads 100% full. But when I check the levels on my default Epson computer program all the ink levels are depleted by almost a quarter. This with brand new, never used cartridges!

I put in a brand new double capacity black ink cartridge several months ago. Since I don't use the printer regularly, due to the exorbitant price of your ink, I checked the level the other day when I replaced the color cartridges. The printer readout says 100% but the default computer program reads 3/4. AND I NEVER EVEN PRINTED A SINGLE PAGE! I feel like this is a very deliberate, underhanded and dishonest ploy on your part to force me to buy your overpriced cartridges long before they are actually empty.

I feel I have been cheated by your company. What will you folks offer me to keep me as a customer? I ask this, because the way things stand now, when my program tells me these cartridges are empty (long before they are actually empty) I intend to throw your printer in the rubbish and go to another more honest manufacturer. I have already spread the word about this ink level scam among my friends and in some chat rooms and have told them I intended to email you folks about this problem. Both I and others, are interested in your reply. What you say and do about this printer/program discrepancy will tell us a lot about the business ethics of your company.

My email was directed to a technical support page where a notice told me that in order to process my complaint and speak with a technical representative I would have to pay $38! So much for customer support, refundable if I am not satisfied. What do I think about a company that charges you to submit a complaint? Don't ask. I should have expected something like that, but the blatant audacity of the greed surprised me anyhow. When the ink levels are "empty" this printer goes in the rubbish, and from this day I refuse to buy anything Epson anymore.

Defective Printer
By -

I have two complaints with Epson. We have been using Epson Dot Matrix printers since 1982. We recently purchased two new computers which use the Windows 7, 64 bit, operating system. There are no Epson drivers for our older printers. After being told by Epson that Epson doesn't have drivers for our older printers, I spent hours researching the internet and then purchased a new printer, the Epson 590, which works with Windows 7.

Later, I came across a Microsoft article which describes non-Epson drivers that may work with older Epson printers. Oki generic drivers work with my older printers. Not only doesn't Epson provide the needed drivers, they didn't tell me that some generic non-Epson printer drivers would work. It is an irony that a competing company provides drivers that work while Epson remains completely silent.

My second complaint is that the new printer from Epson is defective. It does not print fully formed letters. I spent several hours with Epson technical support on two occasions diagnosing the problem. At first, the technician blamed Microsoft since they provide the drivers in Windows 7. Finally, after trying the printer with a computer running Windows XP the technician decided that the printer is defective.

I was given two options. 1) Travel 18 miles to a service center for a repair. If the service center could not repair the printer, Epson would provide a replacement. However, the replacement could either be a new printer or a reconditioned printer to be decided by Epson. The technician referred me to the warranty. I reminded the technician that you don't receive the warranty until you buy a printer and that Epson writes the warranty, not the consumer. I asked if Epson would send me a new printer and then let me return the defective printer or let me send them the defective printer first and then receive a new printer from Epson. The answer was no.

2) The technician told me that I could send the printer back to the vendor who sold me the printer. I called the vendor. They would replace the printer if after inspecting it, they agreed that the printer is defective. I would have to put the box that was used to ship the printer to me in a second box to keep it clean, package it back in the box the way it came from the factory, have it inspected by the vendor, pay the return shipping, and pay shipping again if the vendor decides there is no problem with the printer. Or I could return the printer minus a 17% restocking fee.

So much for buying a new printer. Between Epson and the vendor, I have experienced nothing but lost time, lost money, and frustration. In my business, I stand behind my product and service and go out of my way to keep customers happy. The same cannot be said of Epson. My company will not spend money for Epson products in the future.

Epson Artisan 700 Junk!
By -

I bought the Epson 700 printer. What a big big mistake. Stay away - it is junk. I called customer service because it takes 4-5 pages at a time. I was told that I need to use Epson paper only otherwise I would need to put one sheet of paper into the printer at a time to stop it from taking multiple sheets. I told them they were nuts if they thought that I was going to be limited to one paper supplier and hung up.

The next day I called back hoping to speak to someone with a little common sense. Hahahahaha fat chance of that. So I called Tiger Direct where I purchased it and was told that they are sending me another one just in case there was something wrong with the one I received. Kudos to ** at Tiger Direct for his help. So that's not the only problem. The picture printing is absolutely terrible so I called you guessed it Epson customer support and again was told that I need to use their photo paper only. Unbelievable. I have a HP photo printer at home 7960 that I can use any paper and the pix always look great. As for the paper I am using it HP photo.

I am most sorry to say that I did not do any reviews on the printer because I have had a couple Epson printers before and they worked fine. To top this whole thing off I bought this printer for my use at my company and seeing that I have never had a problem with an Epson printer I had the boxes thrown away right after receiving it.

So there are a few things I learned from this experience. I hope this stops people from buying this piece of junk. When I get the replacement from Tiger Direct which should be by 6/8 and if it works any better I will let you know but I really really doubt it. Stay away from this printer. I also hope that Epson will re look into their customer support people because they are not knowledgeable.

Don't Buy Epson Printers!
By -

I purchased an EPSON Artisan 700 on December 6, 2008 as a Christmas gift for my daughter who lives out of state. By the time she received it and tried to set it up, it was early January. The printer would not power up. She tried to return it to the local store of the chain that I had purchased it from but since it was beyond 14 days, she was told she had to deal with EPSON directly. Since I felt bad that it was a gift, I told her to send it back to me and I would deal with them.

When I received it and confirmed the problem, I contacted EPSON. After a brief attempt to troubleshoot the problem, the tech agreed that it was a defect and said they would send me a replacement. HOWEVER, I had to give him my credit card number and if I failed to return the original printer, I would be charged $275. This was more than I even paid for it but agreed as I had no choice.

A few days later, I received the replacement and it was a reconditioned unit. I called to complain stating that I should get a new unit as the original never worked. I was told no and that their warranty states that in order to get a new unit, I had to return the original within 30 days of purchase. While holding for someone in their "customer care" unit, I read the warranty. It has no mention of a 30 day time period. It did state that I would get a new or reconditioned unit based upon the status of the original unit.

When ** got on the line she repeated the non-existent 30 day provision. I pointed out that it was not a provision of the warranty and I demanded a new unit. She said that I was not entitled to a new one and that was that. The fact that they would charge me MORE than the cost of a new one if I failed to return the original broken printer while replacing it with a reconditioned unit is blatantly unfair and illogical. It is borderline fraudulent. Do not buy EPSON products as they will not back their products up. BEWARE!

Epson Ink Always Needs Replacing
By -

I have just tried to replace ink in my last Epson printer. This printer was a nightmare. I bought from Staples w/ extended warranty and it would not accept new ink after the first cartridges were empty so Epson replaced w/ re-furb and it worked for a while but would never work wireless like the first one. Then Staples replaced it again w/ ext warranty when that came into play. It was also a re-furb and this one will not accept the ink at all! So I can't get past the ink setup to see if it will work any other way.

The printer replacement company that sent it to me say that the ink rejection is normal in Epson. I have had it with the ink replacements in this printer and after looking on the web, this is a major problem for many Epson users. So I have just taken the hit, scrapped this thing and bought another brand! This has gone on over a year so I'm done with Staples as well. From the reviews I have read, it appears Epson has screwed themselves with the intentional ink rejection built into their printers.

Held Hostage by My Epson Printer
By -

After 20 years of purchasing HP printers, I received a lack of HP support on our last model. I, therefore, decided it was time to switch to an Epson Workforce 610. I was happy, at first, with all aspects of my 610 except the noise it generates. The 610 is an incredibly noisy printer, but that's not why I'm posting this review.

I have discovered that if I'm printing a document in black and white and my printer is out of yellow, or blue, or magenta, the printer will not let me print. I thought perhaps it was just a one-time fluke, but then it happened a second and third time.

Again, if you are printing a "black-ink-only" document (EVEN IF YOUR BLACK CARTRIDGE IS FULL), and your printer is out of blue, yellow, or magenta ink, the 610 will not allow you to print your document. Need I say - this Epson is my last. BTW, it was a very convincing salesperson at OFFICE MAX who talked me into this Epson. Think I'm through with Epson AND Office Max.

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Epson Rating:
Star Half star Empty star Empty star Empty star
1.5 out of 5, based on 6 ratings and
24 reviews & complaints.
Contact Information:
3840 Kilroy Airport Way
Long Beach, CA 90806
1-800-463-7766 (ph)
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