TOLEDO, INDIANA -- We happened to have some Erie guys scheduling consults in my neighborhood. We were in desperate need of a roof, though they couldn't tell due to snow. We ended up with a sales consultation the next evening. The gentlemen were very professional and personable but the presentation was longer than anticipated. We were impressed with the in depth knowledge of the salesmen and the high quality of the products.
The installation was set back due to weather a few times but not more than 2 weeks past the initial date set. The head of the crew kept in touch with me about the schedule of product drop off, dumpster arrival, and when him and his crew would be on our property. They worked very hard, were courteous, cleaned as they went, and would stop working when myself and my small children would enter or exit our home.
My husband and I did a final walk thru and inspection once they were done. The crew had zero issues with us getting on the roof to inspect and answered any of our questions. What really sold us was the high quality products being used along with the warranty of the work and product. We were impressed with every person we have interacted with from Erie.
ROCHESTER, NEW YORK -- A salesman came to the door wanting my husband to make an appointment about getting a new roof. He said they had an opening Tuesday and my husband told him he would check with me and let him know to which the salesman replied what plans works you have on a Tuesday. They called and we scheduled for Friday at 7pm the representative went out in the dark to measure, went in our attic, informed us it was full of mold and proceeded to tell us while tearing up about his friend that moved in my his girlfriend had died from mold which our daughter heard and flipped out about after he left.
He gave us his presentation and after over 2 hours here comes the bottom line, first informing us that even though the estimate sheet says contract is not a contract (yeah right). The price $21,000 then asked if we would be paying cash to which I replied looking at my husband absolutely I will take myself outside to the tree in the back and pick it off! Then he proceeds to give us a monthly payment of $841.00 & asks how does that sound? Really how do you think it sounds!!!
We finally heard enough and he was expecting us to sign veggie, he left finally told him that wasn't going to happen. He said price is good for 30 days and then gave us a lower price of $19,600 good for 14 days. We had made our mind up after he left that there was no way we would ever hire a company that is so aggressive and that takes advantage of people who know little about the construction business! I wish I would have read the comments before scheduling an appointment could have saved us a lot of time!
CANAL WINCHESTER, OHIO -- Our new tuxedo-colored roofing replaced the old slate roof on our 155-year-old brick farm-house and it looks great! The installation crew completed the job in five days in January. The lead crew member was very courteous. The other crew members were also courteous but we didn't have as much interaction with them. They cleaned up after themselves in all areas which was very much appreciated. We only had one issue with the company but I called and spoke to the installation manager who took care of the matter. We would recommend Erie to our friends and family.
ROCHESTER, NEW YORK -- Well, I've read all the previous posts. Mostly bad about this company. I also took the time to read some other reviews before these people came to my house. First the salesperson acted like he was afraid to come into my house. When he did he stood in the doorway and talked to us for about 10 minutes. Then he asks us what we want done. We say windows, okay now he has to go to his car and get his tape measure. Before he does that he has to chat for 10 minutes about the cars we drive and some other nonrelevant stuff. Mmm. Where are we going with this?
Okay, so he gets the tape measure and proceeds to measure the windows. As I stand next to him I think I smell alcohol. Okay, he goes to measure the window in another room with my husband. Now he has to use the bathroom. Strange or is it just me. Well now my husband tells me he also smell alcohol on him.
So he is back from the bathroom. We sit down (finally) to talk numbers. First though he makes small talk about the usual (how long have you lived here, where do you work etc.) Then he goes on and on about how Erie makes all their own stuff, they don't use subcontractors etc. Well long story short. The guy could not stay on task. He was all over the place.
Oh yes, I did ask him if he had been drinking. He said no, but then apologized. Why would you apologize if you didn't do anything wrong? The quote he eventually gave us for 6 windows was $7900. Don't think so. I don't get a good feeling about this company and after the pitiful presentation I would never do business with them.
Phyllis, thank you for your comments. Though it's disheartening to know the presentation you received fell short of expectations, we can assure you that Erie Construction is an alcohol and drug free corporation and no member of our sales team would attempt to speak to a potential customer under the influence. We will be sure to investigate further on our end to solidify our policies. Please feel free to contact our Rochester office at 585-272-0070 if there is anything at all that we can assist you with.
TOLEDO, OHIO -- My husband decided to look into a metal roof for our home. The sales person who came out was nothing short of deceitful and talked a good talk. Our experience was horrible to say the least. He promised everything and the job was a disaster from the start. First, the crew that we were promised was not the actual crew our sales person told us that we would get. It was a local sub-contractor who started the job in the rain, left a mess around our home for two days with a covering on the roof that he told my husband would keep any rain/water out until his crew could return and continue the job.
Well, it poured for two straight days and you can imagine what happened. We had water damage to both of our attics. Puddles of water everywhere, on our boxes that we stored in the attic, water stains on the rafters and floor. My husband called our sales person and was told that the sub-contractor and crew were on another job. Unbelievable! Calls were made over and over to our sales person and completely ignored. I emailed him - no response. I then called the company directly and was referred to the Customer Service person who said she never seen the email I sent.
I then realized that the email sent was intercepted by our sales person and never shared with the Customer Service person or at least that is what I was told. At this point, we were so disgusted with this sales person. Here we have water damage in our attic, dealing with a dishonest sales person and a crew that damaged our siding, sidewalk and worked in the dark and expected us to look at the finished job in the dark. When we finally got in touch with the company again to complain of all the problems, they send someone out when we were not home.
The company representative did finally come out with the sub-contractor and would not fix/pay for the damage to our sidewalk, offered to pay my husband per hour to clean our own attic from the water damage. My husband was so disgusted at that point, that he signed off on the job. They didn't even wait for me to get home so I could go over the damage and inspect what they claimed they corrected. We are now dealing with large amounts of ice hanging from our metal roof that again our sales person said would not happen.
Prior to this, we used heating cables that we can no longer put on due to the metal and roof warranty. We were promised all these things by our sales person, but when it came down to the actual job being done on our roof, it was a complete mess from day one. We are writing this to warn other potential customers of the sales scam.
ROCHESTER, PENNSYLVANIA -- I have been shopping for a new roof. A friend of mine told me about Erie Construction and gave me the phone number. I called number, they set up a appointment for me the next day at 1 pm. They told me I would get a call to be sure I was home. I missed the call so I called back, was told salesman went to another appointment and was told that he could be there around 3pm. He showed up right around 3 pm.
Salesman name is **, came in a modest car, was very neat and polite. He measured the house, 14 square feet and showed me my options and discussed prices. The price was around 13k. I signed contract, thought the price was high but this is a metal roof. That made me wonder. I called ** next day and cancelled my contract. The reason why was because of installation problems. I told ** I didn't want a roof that leaked because of bad installation from sub contractors who didn't know what they were doing. ** assured me he would give me names of contractors so I could check them out.
** realized he wasn't going to talk me out of cancelling. He was not pushy at all, very professional and cancelled contract. I told him I was still thinking about using Erie. He said "give me a call" when I make my mind up. From local contractors I have estimates in the 6500 range to do my house. So all I have to say is if you are looking for a Porsche don't expect to pay for a Kia price. I have no pictures but if I did I am sure they would look great. The price is double for a metal roof but the material is twice as good. Haven't made my mind up but I'll let you know if I get a metal roof it will be from Erie.
MIDDLETOWN, PENNSYLVANIA -- Two young girls came to my door one day and offered a free estimate on window replacement. Since I was planning to replace my windows in the near future, I gave them my information and agreed to get a quote. Someone called to set up an appointment, but I realized the day before the scheduled appointment that I would not be available, so I called to cancel. They showed up anyway, claiming that nobody informed them, and I had to practically slam the door on them to get them to leave.
I could tell that if I rescheduled, I was going to be in for an endless high pressure sales pitch instead of the simple quote that I was looking for, so when they called again I told them that I found someone else to do the job and was no longer interested. That was 5 months ago and they're still calling me. After repeatedly telling them that I'm not interested, I got a call from "corporate headquarters" profusely apologizing for missing an appointment that I never made and offering me all sorts of special discounts. I again explained that I was not interested and was tired of the calls. I was told that they wouldn't be calling again.
A week later I got another call. I finally lost my cool and told the person that I would never ever consider using Erie Construction for anything because they had been calling me for months after I made it clear that I wasn't interested. That was a couple weeks ago. Guess what? Today they called again. I was telling my neighbor about this and it turns out that he got a quote himself. He said he practically had to kick the salesman out of his house. This is a pushy, high pressure sales outfit that doesn't seem to understand the word no. I would be very, very wary of getting involved with them in any way. You may find it difficult to get rid of them.
ERIE, MICHIGAN -- I was told by your employee that they were mailing my refund of $88 on June 16, 2018 back to me. Now you are saying that it is being mail to me. So its been like 16 days and still no refund. That seems like someone is lying to me. Also I texted Alex because I keep getting emails telling me to sign the installment paperwork. I have about 5 of these emails.
I don't understand why it has taken 16 days for me to get back $88 and now you are telling me that I should receive my refund of $88 in 7 to 10 business days which is unacceptable so it may take 10 business days for me to get my refund $88 which in all that would mean that I have waited 26 days for my refund of $88, and then you have the nerve to tell me Alex didn't lie to me and you hope to earn my business in the future.
Well I can tell you that would never happen. I have received packages from Germany that took 10 days how in the Hell are y'all located in the United States and it take this long to receive $88. Your company could have overnighted the money to me and I would have it the next day. From start to finish this has been handled poorly.
I am going to look up some more people at your company and I will send them his email, I will have this all over Facebook, Twitter, and I will tell all my friends to never use your company because if it has taken this long to get a refund of $88 how do I know your windows are quality, how do I know your window installers are qualified, and how do I know that your company stand behind their warranty because we are at day number 16 and still no refund.
OHIO -- The sales people were very helpful. They explained things clearly. We were looking at roofs. They showed us roof samples and told us the details concerning price and how long each roof lasted. They offered to give us $2000 off or free gutter guards which we needed desperately. We chose the gutter guards. The crew came and finished the roof in 2 days, I was amazed by how quickly they worked. The crew cleaned up all supplies and trash before they left when the job was over. The crew was very polite, they were nice to us and our dog as they pet him. The crew were very good about not interrupting us inside our house.
The crew did not ask to come in the house at all. They did not ask for food or anything to drink. The crew found an unplanned issue present on our roof and fixed it with no extra charge. The crew at first did not install the gutter guards, so I called the customer service number, they seemed upset for me that the crew did not complete everything when I told them about it and they quickly called the crew leader and asked about it then they called me back the same day and explained that the crew had to run and was planning on coming back. The customer service person got them to come back the next day to complete the gutter guards.
The customer service person apologized several times for the crew not letting us know about the situation and was extremely nice, helpful, and quick to resolve the issue. The crew came out the next day and completed the gutter guards. The roof looks beautiful and is acting great, there are no leaks. The gutter guards look great. We will definitely use Erie Construction again.