ELLICOTT CITY, MARYLAND -- I am looking for another insurance company, leaving my current. I was referred to Erie Insurance. I call Erie Insurance and J. answered the phone. I advised that I was calling to compare prices as I was leaving my current insurance agency. The person who I.D. themselves as J. said “Ok, we will email you some quotes.” (Why couldn't someone 'talk' to me re quotes... anyway.) I said “Ok.” She then said “Who referred you.” I said “A relative.” She said “Who?” I replied “Can I get started with getting quotes.” She again wanted to know who referred me.
Now, I give thanks to being referred but how does who referred me supersede Erie Insurance addressing the reason I called 1st. Who referred me or why is secondary, yes? She did go on to say, “Well, we like to send the person who referred you a gift card.” I applaud that, genuinely. I am calling about potential business. Is that not the 1st!!! Priority? Based on her attitude, they can't get my money, nor deserve it. So, State Farm is garbage and Erie Insurance's representative results in them not getting a dime of my money. Now, send a gift card for that.
ERIE, PENNSYLVANIA, DELAWARE -- Never will I deal with Erie or encourage anyone else to work for them! Someone hit my car and ran. Me and my children was transported by ambulance to the hospital. Then not even an hour went by they towed my car. After we were discharged the next day I call my insurance company (Erie). The appraiser took 2 days to come out and appraise my car. Mind you every day the towing company charge $50 every day that it sits there.
The appraiser said it's $735 worth of damage including my deductible, and refuse to let me get a rental until I pay the $500 deductible. Now Erie agreed to pay only for the towing not the storage fees because I should of paid to get my car out. What they do is make you pay and reimburse you what they think they should pay out after. Now what person has car accident money on them. I never had an insurance company treat you like you were the person that caused the accident. Once this claim is closed I'm dropping Erie!
WEST VIRGINIA -- I've been with Erie for over 2 years. I've never had an accident. I was headed to a funeral over 300 miles from home when a deer struck my drivers side front fender. The windshield was shattered which left the vehicle undriveable. The vehicle was towed. I contacted Erie and told them what had happened and that I would need a rental to accommodate 6 passengers. Erie told me they would call me back with details of my arrangements.
4 hours later I finally called them back. Apparently the person I talked to never put the claim thru as needing a rental. I had to have family drive a considerable distance to pick us up and take us in for the night because Enterprise rentals were closed. The next morning they told me I was only eligible for a 5 passenger vehicle and that my situation was not their problem. One lady even told me I should've upped my policy!
I had full coverage. My policy stated I was eligible for $75 per person per day for lodging and food since it was an out of state accident. They refused to pay that in order for me to make 2 trips with the smaller vehicle to get my family back home. These people are criminals in my opinion. To leave a family stranded 300 miles from home because they were too incompetent to do their jobs is unacceptable. My vehicle has yet to be repaired. Judging from my experience so far, I have a feeling a lawyer will be involved.
COLUMBUS, OHIO -- I had a window incorrectly installed by Englewood Glass Co in Dayton, OH. The window leaked, ruining my entrance way wood floor. The window company owner and workers admitted fault, stated they would pay the claim. They turned the claim into Erie Ins. who has given us the run around from day one. They refuse to pay the claim stating the glass company told them not to pay the claim.
They scheduled multiple visits with us to pay the claim, even asked us to sign a release form and give it to them before handing us the check. Thankfully we never signed the release form until we were to meet with them. At that point they refused to pay the claim as we would not sign the release form acknowledging payment before receiving the check. IMHO this is unethical. If I am being given a hassle over a $3K claim can you imagine if you had a house fire!?!
CANTON -- I've been dealing with Ms ** at Erie Insurance for a year and a half, waiting on a check for medical. At this point I'm getting my lawyer involved. The wreck was at fault and they are responsible for paying for the 5k in ER bills from the wreck. I asked for 10k so I could simply seek chiropractic help and am now getting the runaround. I would advise seeking a different insurance company for any of your needs. Progressive helped me get my money for the car, but according to Ohio law they can't help me more with the medical claim. So what do you have to do to get money from Erie Insurance when they owe you money? CALL A LAWYER!!!
ERIE, PENNSYLVANIA -- It has been almost 3 years since the famous east coast Blizzard of 2010 damaged our metal roof. Erie is still in delay/deny mode and has refused to settle our claim. After sending a check for partial payment directly to a contractor instead of sending the payment to us, and then that contractor refusing to do the work and later being arrested for fraud (other cases, not even ours) we had to file a claim with the Insurance Commission, and only after the Insurance Commission ORDERED Erie to send us this amount (as they should have initially) did they send us this PARTIAL payment.
The damage to the roof was more extensive than they will admit despite 3 visits to our home, and now they are telling us that the damage to our house is our own fault for not "mitigating" and protecting our house from further damage, despite the fact that we had to spend $20K out of our own pocket to install a temporary shingle roof in order to keep our entire house from being destroyed.
We had paid premiums to Erie for 16 years for metal roof replacement coverage. Our best estimate to replace the metal roof was $30K. Ins. Comm. ordered them to pay $11K and they think they are done?!?! We've had many other out of pocket expenses due to damage that occurred as a direct result of their delay/deny tactics. WE WOULD HAVE BEEN BETTER OFF WITH NO INSURANCE AT ALL, but legally that is not an option. Whatever you do, DON'T PURCHASE INSURANCE FROM ERIE.
ERIE, PENNSYLVANIA -- My claim with Erie Insurance has gone on for 3 months; first denying that their client is responsible when they failed to contact my witness. I had to call them and remind them that there was a witness. Then once they spoke to my witness, only agreed to pay 1/2 of the damage because that witness knew who I was. Their client has had numerous vehicular accidents and has home/business through them, so they refuse to pay the whole claim and will only agree to 1/2. Their client has no witness to state it wasn't her fault and she is lying about not being at fault.
Unfortunately, since this was the mother of a fellow soccer player, I didn't call the police and without a police report I have no alternative but to end up paying 1/2 of this claim myself since their client refuses to tell the truth despite her own daughter admitting she has had numerous accidents in many vehicles.
Erie has been delinquent in handling and settling this claim and to date, I am still calling to get status on this claim. This is by far the worst experience I have ever had with an insurance company. If I could report them to the Better Business Bureau I would because they know their client is committing fraud and they claim that I can't prove it so they are not liable for that either.
ROUND LAKE, ILLINOIS -- I did not renew my policy due to a price jump. I informed Erie Insurance about that in writing ahead of old policy expiration. Now, Erie Insurance is trying to extort money from me for insurance I did not ordered/contracted. Letter to the President/CEO is waste of time and money. They are crooks.
FT WAYNE, INDIANA (CLAIMS), INDIANA -- My father backed out of his garage and hit my car and he died suddenly, 3 days later, before the claim was made. The paint on my car was still on his truck and at the right height - according to the adjuster it was "cut and dried". The claims department is refusing to pay because "they cannot interview him". They expect me to call my insurance, get it on my record and pay the deductible to get the damage fixed. I don't think so! I filed a consumer complaint with the state insurance commission.
LAVALE, MARYLAND -- Took my Jeep in for an oil change July 14. On the 21st a rod came through my oil pan on my way home from work. Called Oil Works. They came and got my Jeep and took it to their shop to find out it needs a motor replaced so they turned it over to Erie their insurance co and I have been without a vehicle since then. Trying to get a hold of someone is a joke. Been a month without a vehicle and sounds like its gonna be longer.