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Evercom Consumer Reviews - Page 2

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I Hate You!!!
By -

COUNCIL BLUFFS, IOWA -- Evercom is the only damn company that provides calling cards/billing services to inmates and their families. And the way they get around this is by naming their companies all differently: Securan, Evercom and whatever else funny. Thing is their phone number is the same and I talk to the same person which they have the most friendliest people working for them. NOT! They tell you things like "Well ma'am if you don't like the prices then you don't have to talk to the inmate" And yes I quote on that! I thought there were laws in this country against monopolies... Anyway for $10.00 my fiance can call me 1 times for 15 minutes!!! Wow thanks Evercom!

I don't know how they can sleep at night knowing how they RAPE everyone that uses their services. God knows everything else on commissary is sooo cheap like 3.00 toothbrushes and 20.00 headphones you can get at Wal-Mart for 5.00. I am just outright appalled.

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Business Practices & Fees
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TEXAS -- As of yesterday, 8/10/04, my family, too, has fallen victim to Evercom. After 6 months of forced use of their services, we receive a block on our line. No notification, no explanation. And yes, we pay our phone bill in full every month. I have read MANY similar complaints on this site. I am asking you all to please file formal complaints on this company.

They have a monopoly going here and are taking full advantage of it. This will continue to happen UNLESS we all make a stand. PLEASE write a letter to: the FTC, Attorney General, and the FCC. Also, the Public Utility Commission in your state. They can only fix problems they know about, so please let them know about this one!

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The Inconvenience of Call Blocking
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YORK, PENNSYLVANIA -- EverCom Correctional Billing Services is the biggest pain! The employees are completely incompetent. Every time you call you get a different answer - after holding for about 20 minutes that is, which is the average hold time NO MATTER what time of the day you call! Then when you do get someone, no one seems to have the same information?! Unbelievable! I was told there was supposed to be notification when my account balance went below $10, but there never is notification until after I make another payment and at that point the line is already blocked!

After making a payment, you can receive one call that day and then the line re-blocks. This happens apparently because the payment has not yet posted. So if you need to receive more than one call that day after making payment, you'll need to call back and spend another 20+ minutes waiting for one of the "extremely helpful" cust. service reps to re-clear the line and around and around you go! It never ends. And what's with the $8 service fee they tack on your bill each time you make a credit card payment?

Also, I hopped on their website hoping to be able to make online payments to avoid the long hold-times on the phone, but no such luck! The website only accepts payments by Western Union quick collect, not via credit card! Is that the only website in the world that doesn't accept credit card payments?! Give me a break! I wish I was the one in the correctional facility so I didn't have to deal with this crap!

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Credit Limit
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DETROIT, MICHIGAN -- Correctional Billing has struck again! In my last complaint, I stated how I had been a good paying customer with correctional billing and how when I moved, my credit limit was changed from $300 to $15. Well, I moved again this past February and once again I was told that my old credit limit could not be restored.

Oh, I am ever so grateful that they did not give me the $15 limit again however, $145 is not that great either when I pay my bills on-time and I've been an customer of theirs for over 2 years now (not by choice). Needless to say I am sick of calling them and disputing this issue with them time and time again. I will continue to add my complaints to this forum. Maybe Correctional Billing will get their act together one day!

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poor customer service/product
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This service has to be one of the biggest rip offs I have ever encountered. After they get you in, you are told you may never be released from their grip. They block your phone line, even if the phone line is not in your name, customer service is of no help. I have tried for over six weeks to rid myself of this parasite, to no avail. Unless you wish to spend hours on the phone with these morons, and lots more money than they say you will spend (they say you get a cheaper rate-do not believe them, and no help from customer service (should be customer dis-service), this would be the right one for you.

Do yourself, and any friends contemplating using this service (Correctional Billing Services) a great favor, and don't. You will receive much heartache, and no satisfaction with this service. Most of the time you will spend at least a half hour listening to their options via phone, then you are booted off the line, because their customer service lines are all busy, and you are rang off. No doubt, their lines are too busy with complaints, as so they should be.

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A Scam
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CHILLICOTHE, OHIO -- I like to know why they have 100.00 of my money floating around their company that I have paid and not able to use. Then I get the runaround from them saying it will take 24 to 48 hours to investigate. This money was put on the account on 7/13/07 and has been taken out of my checking account. Their sorry advice and inconsideration needs to be addressed because my advice is they don't give a ** and I would like to punch all of them in their face and I wouldn't be sorry. This comment is not meant for Jesus and the supervisor that helped him on 7/14/07 around 10:30 AM.

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Company Taking Advantage
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NEW BRAUNFELS, TEXAS -- I know that companies are in the business to make money. Also, at times people do make mistakes in their lives. Don't tell me you never gotten a traffic ticket or a traffic violation. Things happen. Times do get rough and penalties can't get paid. It's either feed your family or pay a ticket. Hmm, tough choice to make. This company doesn't care that we have to keep in contact with the person who is in jail. Sometime we need their advice on what to do. Paying $58 dollars to get an open account just because they do not have service with Time Warner Cable.

I thought saving money with a company was for the people. Only to find out that another company is just around the corner that have you "assume position" to let you have it! This company is a joke. I just hope one of your family members becomes incarcerated and you have to pay outrageous fees, just to keep in contact. Let's see how it feels with the shoe on the other foot!!!

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Evercom Rip Off
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LOUISIANA -- I find it absolutely outrageous that this company can dictate who I accept calls from. I pay my local phone company for that right. I should not have to give these wackos my credit card info and I WILL NOT. This is BLACKMAIL and anyone who has a loved one who is incarcerated should be shouting from the highest rooftop. THIS HAS GOT TO CHANGE! Contact your local Public Service Commission and complain. EVERCOM has no right to deny me telephone conversations with my son. I am considering hiring an attorney and if anyone out there is interested in contacting me my e-mail is **.

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Fraud-Fraud
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

This company allows you to sign up without telling you they don't service the county jails. They take your money and you are stuck with it and they do not have any live person to talk to or any venue to use to cancel the service. I put $100 dollars on the account that I can never recover. Please, please people do not use this service! It's a rip off and takes of advantage of those who need to talk to loved ones.

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Evercom Rating:
Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 2 ratings and
27 reviews & complaints.
Contact Information:
Evercom
PO Box 1109
Addison, TX 75001
1-800-844-6591 (ph)
www.securustech.net
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