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FactoryOutletStore.com Consumer Reviews

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DO NOT DO BUSINESS WITH THIS COMPANY. YOU HAVE BEEN WARNED
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SYOSSET, NEW YORK -- I ordered a Plantronics CS530 wireless headset from FactoryOutletStore.com, and I am completely dissatisfied with the quality of product, terrible customer service, and lack of response on my issue. The headset I received was damaged/scratched with a large scuff mark down the front of the charging station. The earpiece was dirty with dust, earwax/hair inside of it. This is also a health concern as well.

I requested a supervisor the first time I called in and this foreign lady told me she was getting the supervisor and put me on hold for over an hour in limbo I'm sure just to get me to hang up. Then I emailed and received a response that I would receive a callback within 24 hours. I still have yet to hear from the supervisor that I was promised.

I also called yesterday to get a return label for this poor quality/dirty product and have yet to receive it. It doesn't take that long to get a return label. I just called in again today regarding this and another forein guy stated I would get this in a couple hours because it had to be "forwarded" to another department? really? Get with the program people. This is not how you run a business. Note I still haven't received the label as promised and it's been well over a couple hours now.

At this time I have filed dispute charges with my credit card company to get my money back. In addition, I will be filing fraud charges and consulting a lawyer next.

I regret ever making a purchase with this FactoryOutletStore.com . If this is the way you treat your customers you won't be in business for long. I wish I had reviewed your business online with the BBB first, 65 negative reviews? Really? Just awful.. You should just close your doors.

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Do Not Order From Factoryoutletstore.Com - 1 Month Since Order_no Communication About Order Status
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

EVERGREEN CONSULTING, OREGON -- I ordered 2 pillows from this company and 1 month later the product has NOT EVEN BEEN SHIPPED. I emailed the company 3 times to check in on the status of my order and received NO RESPONSE from this company. This company provides absolutely no service and is a waste of your time and money! Worst experience I have ever had working with an online retailer or any retailer in fact!! DO NOT ORDER FROM FACTORYOUTLETSTORE.COM!!! Rating = (-10)!

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FactoryOutletStore
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

After I install my last refrigerator water filter, I order replacements so that I am not caught without them in a few months when it's time to change it out again. I ordered a two-pack of WF289 from FactoryOutletStore and they arrived in a timely manner. Unfortunately, when it was time to replace the water filter (3 months later) it leaked from around the filter causing water to drip through my refrigerator and onto the floor.

I removed the new filter and installed the second new one and that one leaked as well. I installed the old filter and there was no leak, so clearly something went wrong during the manufacturing of the WF289. No problem, I thought, I will just call FactoryOutletStore and have them send me another two-pack as the ones they sold me were defective. The "customer service" lady told me that their return policy is only 1 month and there was "nothing they could do", so I ask to speak with her supervisor.

After waiting for several minutes the lady came back on and said that her supervisor would call me back. The supervisor never called. My $46 mistake with FactoryOutletStore was a one-time occurrence as I have no patience for companies that do not back what they sell. Surely they did not expect me to "test out" the two filters so they I could made the return deadline...or maybe they did. Or, maybe they just don't give a.... hoot. I'm thinking it's the latter!

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Rippoff Return Policy
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SYOSSET, CALIFORNIA -- Same as the rest. Bought a Fishfinder for $350, but wanted the GPS combo. Returned the box in the exact condition I received it in that same day and they charged me $60... and that was after I spent $20 to send it back to them. I called their customer service, but all I got was a repeating recording that would not accept any keypad input to get me to the correct department. This appears to be one of those companies that just wants to get money out of your wallet.

They appear to be dishonest people and I do not recommend doing business with them. There are plenty of competing companies out there that do the same thing, but have good return policies and don't have to hide from their customers.

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Stay Away From This Merchant
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW YORK, NEW YORK -- The website posted the Samsung water filter, but when shipping, it shipped another brand. I contacted them for a refund because of misleading information. ** issued the RMA and the return shipping label without letting me know that I would be paying for the shipping. They charged me 15% restock fee and about $17 for the return shipping. ** later stated in the email that they would refund me the restock fee, but never done. They kept pushing to over 90 days then saying that the order was over 3 months, they couldn't do anything with it.

Don't believe on their website, it says that 30 days back guarantee with any reason. Their return policy is that: All returns for a REFUND (returning the phone for a credit) are subject to a 15% restocking fee. All returns for an EXCHANGE (returning an item in exchange for another item) are NOT subject to any restocking fees. FactoryOutletStore does not cover the cost of return shipping for any reason. However, FactoryOutletStore can provide a prepaid return shipping label after an RMA has been issued. Requests for prepaid return shipping labels must be done within 24 hours from receipt of RMA Number.

Stay away from this merchant. At the time, you click complete order, you are losing money. They can send you any product, bad, wrong ones and you still end up losing the money even though it guarantees money back. Liar merchant. I don't know why the government don't step in.

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Never Shipped and Can't Get My $ Back.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SYOSSET, NEW YORK -- Ordered a microwave oven and extended warranty by phone that was in stock to be delivered within 5 days. On day 8 called to see what's going on as no tracking or communication from this Factory Outlet Store. Was informed by an Indian representative that was very difficult to understand that it was never shipped. He would not answer my question of when it would be or when it would be received. Day 10 emailed & demanded notice of shipping or my $ returned. No response. The local district attorney needs to put these P.O.S.es out of business and punish them as deserved. Paid by PayPal, how do I get my money back?

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Stay the Hell Away from FactoryOutlet
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SYOSSETT, NEW YORK -- I purchase a "New" Panasonic phone system (base plus 4 additional handsets); almost $300.00. I was told the phone was a new system and included a "One Year" Panasonic warranty. I received the phone system; one handset did not function. I called Panasonic and was told that this phone system is SEVEN YEARS OLD and has NO WARRANTY. In the meantime, Factory Outlet Store sent to me a replacement handset...it was USED !! The handset directory had numbers in it and the call log was full...nice security, eh? They are a joke of a company. They LIE LIE LIE. Look at all the negative reviews of the FactoryOutleStore...stay the hell away. Also, the staff says they are in New York; I asked the representative what time it was in New York...he would not tell me. I could hear him typing on his computer to find out what time is was in New York. He lied. I could tell by his accent he was in Northern India as I traveled extensively through all of India. Too many lies...

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Batteries Are Junk - Buyer Beware!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I purchased an M18 battery for a Milwaukee Miter Saw. The battery only worked for 4 cuts. I recharged the battery and a full charge only lasted for 1 cut. I contacted batteries.factoryoutletstore for customer service. They said that since it had been longer than 30 days I was SOL. I contacted Milwaukee directly and they helped me resolve the issue. The battery I purchased from batteries.factoryoutletstore was crap. The Milwaukee representative asked me for the serial number on the battery. It doesn't even had a serial number. It is probably not safe to use. I will toss this piece of crap and buy one directly from Milwaukee. Again, I guess it is a case of you get what you pay for. :/

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CROOKS!!!!! They Sell Lemon Products
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ALABAMA -- I ordered a $3,000 trolling motor, which was easy. But the trolling motor was a lemon and the head unit fried within 45 days of purchase. I sent factoryoutletstore an email and they responded stating, "We could send it back for an exchange." Waited 2 days and still no prepaid label. We called back to inquire about the label to only be told, "Oh we are not taking it back, please find a service center".

After 8 calls between Minn ** and Factoryoutletstore we just took it to a service center. Three days later, after I left another bad review, we received another call stating they would exchange it so my husband drove 45 minutes to pick it up so he could ship it back. So another 3 days went by with no prepaid label. We called about 10-12 times and they were rude, confusing and unhelpful every single time. One person would say, "You can't return this, oh wait I see the notes, call back tomorrow if you do not receive the prepaid label by email".

This went on call after call. My husband had to call a local dealer just to get a box... Wonderful people unlike Factoryoutletstore. After all this we are here today with no label, a broken brand new $3,000 trolling motor, and a refusal to just refund our money, and we also have to pay a restock fee if we ever get a return label. Do not use this company or you will be screaming LAWSUIT like we are.

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Never Do Business With This Company
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SYOSSET, FLORIDA -- The air filters I purchased did not fit. I asked to exchange the (6) six brand new filters for filters that would fit. This request was denied because more than 30 days transpired. I did not ask for free shipping for the return; nor, would I have complained about a restocking fee of 15%. I just wanted to get rid of the filters I can't use and get filters in the size that worked in my unit. The company's flat-out refusal is insane and has cost them a customer for life. As a fellow small-business owner, I advise no one shop with this merchant.

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FactoryOutletStore.com Rating:
Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 27 ratings and
35 reviews & complaints.
Contact Information:
FactoryOutletStore.com
575 Underhill Blvd., Unit 350
Syosset, NY 11791
1-800-816-0810 (ph)
www.factoryoutletstore.com
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