ALABAMA -- I ordered a $3,000 trolling motor, which was easy. But the trolling motor was a lemon and the head unit fried within 45 days of purchase. I sent factoryoutletstore an email and they responded stating, "We could send it back for an exchange." Waited 2 days and still no prepaid label. We called back to inquire about the label to only be told, "Oh we are not taking it back, please find a service center".
After 8 calls between Minn ** and Factoryoutletstore we just took it to a service center. Three days later, after I left another bad review, we received another call stating they would exchange it so my husband drove 45 minutes to pick it up so he could ship it back. So another 3 days went by with no prepaid label. We called about 10-12 times and they were rude, confusing and unhelpful every single time. One person would say, "You can't return this, oh wait I see the notes, call back tomorrow if you do not receive the prepaid label by email".
This went on call after call. My husband had to call a local dealer just to get a box... Wonderful people unlike Factoryoutletstore. After all this we are here today with no label, a broken brand new $3,000 trolling motor, and a refusal to just refund our money, and we also have to pay a restock fee if we ever get a return label. Do not use this company or you will be screaming LAWSUIT like we are.
SYOSSET, FLORIDA -- The air filters I purchased did not fit. I asked to exchange the (6) six brand new filters for filters that would fit. This request was denied because more than 30 days transpired. I did not ask for free shipping for the return; nor, would I have complained about a restocking fee of 15%. I just wanted to get rid of the filters I can't use and get filters in the size that worked in my unit. The company's flat-out refusal is insane and has cost them a customer for life. As a fellow small-business owner, I advise no one shop with this merchant.
SYOSSET, NEW YORK -- Their Website advertises their filters as original Honeywell filters, but that is not what you get. I ordered my filters by Honeywell OEM part number, and when they arrived, they were not Honeywell filters, they were generic. Also, the filter size was not the size that I ordered. Their website took me to a page that was not the correct size. Deceptive advertising. And to add insult to injury, they want me to pay to ship them back and charge me a 15% restocking fee because of their mistake. Don't deal with this company unless you want to get ripped off.
NEVADA -- Ordered 3 Plantronics Voyager Pro HD Bluetooth units. Received 3 Plantronics Voyager Legend. NOT what I ordered, even though I was reassured BY PHONE before ordering I would receive the Pro HD. Order total $215, refunded $175, which is 15% restocking PLUS shipping cost to me. AND I had to pay the shipping to return... So, I'm out almost $50, with no recourse, just a flat ripoff company. They COULD HAVE had a customer for life, go figure...
MISSOURI -- They advertise selling of Makita batteries with Makita pictures and Makita part numbers. Then, when I received it, it was a cheap Chinese knockoff, with a white label affixed on the part stating it is replacement for the Makita part. It is not a replacement, it is a cheap knockoff. I asked for a refund and they want me to pay a 15% restocking fee & pay for shipping. Not sure who gave this company great review on this site - most sites say the same thing as me (promised OEM, received Chinese junk).
SYOSSET, NEW YORK -- Ordered a Honeywell furnace filter set for my new furnace. VERY deceptive advertising. I ordered by part number, and got 2 reduced sized filters that do not even fit in the pre filter frame. They are both shorter and narrower by an inch or more. Plus, they arrived all smashed and torn. Extremely disappointed. Generic junk. Probably made in N. Korea. Shame on this company. Shame.
NEW YORK -- Their Website pulls up under Norelco parts but they are scrap sometimes. SEO can work against us. The representative on the phone gave me a 100% assurances that she was selling me a part that would work. Well it was wrong. Got hold of Norelco and they had prior dealings with these scumbags. Run as far as you can and buyer be warned. They will rip you off and as other people have said, “They are scum.”
SYOSSET, NEW YORK -- Ordered water filter based on model no of refrigerator. Did not need right away, so by the time I realized they sent the wrong one, it was past 30 days. I only wanted to exchange for the correct one since they got the order wrong and they will do nothing. Do not order from this place.
After I install my last refrigerator water filter, I order replacements so that I am not caught without them in a few months when it's time to change it out again. I ordered a two-pack of WF289 from FactoryOutletStore and they arrived in a timely manner. Unfortunately, when it was time to replace the water filter (3 months later) it leaked from around the filter causing water to drip through my refrigerator and onto the floor.
I removed the new filter and installed the second new one and that one leaked as well. I installed the old filter and there was no leak, so clearly something went wrong during the manufacturing of the WF289. No problem, I thought, I will just call FactoryOutletStore and have them send me another two-pack as the ones they sold me were defective. The "customer service" lady told me that their return policy is only 1 month and there was "nothing they could do", so I ask to speak with her supervisor.
After waiting for several minutes the lady came back on and said that her supervisor would call me back. The supervisor never called. My $46 mistake with FactoryOutletStore was a one-time occurrence as I have no patience for companies that do not back what they sell. Surely they did not expect me to "test out" the two filters so they I could made the return deadline...or maybe they did. Or, maybe they just don't give a.... hoot. I'm thinking it's the latter!
SYOSSET, NEW YORK -- I'd be very careful buying anything from this vendor. I recently purchased a Uniden security system (UDR780HD) which was advertised by FactroyOutletStore.com as the replacement for the Uniden G955 system, which I have owned for years (works perfectly). Prior to ordering I moved one of my existing CG45 cameras (part of the G955 system) to the location I intended to place the new UR780HD cameras to see if the distance between the camera and monitor was achievable. The G955 system/CG45 camera worked fine. The two systems advertise equally achievable distances between camera and monitor.
Upon receiving the new UD780HD system I found the achievable distance between the cameras and monitor was about half what my G955 system could achieve. This was true even with direct line of sight between the UD780HD camera and monitor. My G955 system passes thru three walls between the camera and monitor at an equal distance the UD780HD system couldn't achieve with direct line of sight.
I had the system for three days and immediately repacked and returned to FactoryOutletStore.com for a refund. Their terms and conditions state they "may" keep 15% of the purchase price for returned items. It should say they "will" keep 15% of your purchase price. So, between the 15% kept and the return postage it cost me approximately $100 to find out FactoryOutletStore.com practices false advertising.
One more item of interest. Every time I turned on the new UD780HD system my Bose Soundwave (wifi enabled) radio would stop receiving a signal from my router. I called Uniden to discuss and they said "yes, we have been getting some feedback about interference between other wireless systems and the new UD780HD security system". So, there you have it.