SYOSSET, NEW YORK -- Ordered a microwave oven and extended warranty by phone that was in stock to be delivered within 5 days. On day 8 called to see what's going on as no tracking or communication from this Factory Outlet Store. Was informed by an Indian representative that was very difficult to understand that it was never shipped. He would not answer my question of when it would be or when it would be received. Day 10 emailed & demanded notice of shipping or my $ returned. No response. The local district attorney needs to put these P.O.S.es out of business and punish them as deserved. Paid by PayPal, how do I get my money back?
EVERGREEN CONSULTING, OREGON -- I ordered 2 pillows from this company and 1 month later the product has NOT EVEN BEEN SHIPPED. I emailed the company 3 times to check in on the status of my order and received NO RESPONSE from this company. This company provides absolutely no service and is a waste of your time and money! Worst experience I have ever had working with an online retailer or any retailer in fact!! DO NOT ORDER FROM FACTORYOUTLETSTORE.COM!!! Rating = (-10)!
I purchased an M18 battery for a Milwaukee Miter Saw. The battery only worked for 4 cuts. I recharged the battery and a full charge only lasted for 1 cut. I contacted batteries.factoryoutletstore for customer service. They said that since it had been longer than 30 days I was SOL. I contacted Milwaukee directly and they helped me resolve the issue. The battery I purchased from batteries.factoryoutletstore was crap. The Milwaukee representative asked me for the serial number on the battery. It doesn't even had a serial number. It is probably not safe to use. I will toss this piece of crap and buy one directly from Milwaukee. Again, I guess it is a case of you get what you pay for. :/
ALABAMA -- I ordered a $3,000 trolling motor, which was easy. But the trolling motor was a lemon and the head unit fried within 45 days of purchase. I sent factoryoutletstore an email and they responded stating, "We could send it back for an exchange." Waited 2 days and still no prepaid label. We called back to inquire about the label to only be told, "Oh we are not taking it back, please find a service center".
After 8 calls between Minn ** and Factoryoutletstore we just took it to a service center. Three days later, after I left another bad review, we received another call stating they would exchange it so my husband drove 45 minutes to pick it up so he could ship it back. So another 3 days went by with no prepaid label. We called about 10-12 times and they were rude, confusing and unhelpful every single time. One person would say, "You can't return this, oh wait I see the notes, call back tomorrow if you do not receive the prepaid label by email".
This went on call after call. My husband had to call a local dealer just to get a box... Wonderful people unlike Factoryoutletstore. After all this we are here today with no label, a broken brand new $3,000 trolling motor, and a refusal to just refund our money, and we also have to pay a restock fee if we ever get a return label. Do not use this company or you will be screaming LAWSUIT like we are.
SYOSSET, FLORIDA -- The air filters I purchased did not fit. I asked to exchange the (6) six brand new filters for filters that would fit. This request was denied because more than 30 days transpired. I did not ask for free shipping for the return; nor, would I have complained about a restocking fee of 15%. I just wanted to get rid of the filters I can't use and get filters in the size that worked in my unit. The company's flat-out refusal is insane and has cost them a customer for life. As a fellow small-business owner, I advise no one shop with this merchant.
MARYLAND -- Received and installed a water filter in Whirlpool refrigerator and two days later it popped out and water leaked on the top shelf. Afterward I couldn't get it back in. The air filters never worked. Unfortunately, I didn't have time to return them and they also charge a restocking fee. I will never buy from them again.
NEVADA -- Ordered 3 Plantronics Voyager Pro HD Bluetooth units. Received 3 Plantronics Voyager Legend. NOT what I ordered, even though I was reassured BY PHONE before ordering I would receive the Pro HD. Order total $215, refunded $175, which is 15% restocking PLUS shipping cost to me. AND I had to pay the shipping to return... So, I'm out almost $50, with no recourse, just a flat ripoff company. They COULD HAVE had a customer for life, go figure...
MISSOURI -- They advertise selling of Makita batteries with Makita pictures and Makita part numbers. Then, when I received it, it was a cheap Chinese knockoff, with a white label affixed on the part stating it is replacement for the Makita part. It is not a replacement, it is a cheap knockoff. I asked for a refund and they want me to pay a 15% restocking fee & pay for shipping. Not sure who gave this company great review on this site - most sites say the same thing as me (promised OEM, received Chinese junk).
SYOSSET, NEW YORK -- Ordered a Honeywell furnace filter set for my new furnace. VERY deceptive advertising. I ordered by part number, and got 2 reduced sized filters that do not even fit in the pre filter frame. They are both shorter and narrower by an inch or more. Plus, they arrived all smashed and torn. Extremely disappointed. Generic junk. Probably made in N. Korea. Shame on this company. Shame.
NEW YORK -- Their Website pulls up under Norelco parts but they are scrap sometimes. SEO can work against us. The representative on the phone gave me a 100% assurances that she was selling me a part that would work. Well it was wrong. Got hold of Norelco and they had prior dealings with these scumbags. Run as far as you can and buyer be warned. They will rip you off and as other people have said, “They are scum.”