MELBOURNE, FLORIDA -- Told them when we got there that we needed something reasonable and reliable. Just something to get us back and forth to work. I knew going into one of these "buy here, pay here" places on Aurora Rd. that we were taking a chance, but this place seemed to have the highest rating. They rushed us right over to a truck that obviously had bad tires. Then we went to the Nissan Murano. I knew that this car had a good rating, so we drove it around. It seemed okay. It shifted nicely, and had a quiet engine.
We purchased it using $1,000 down, which seemed a little odd, given my current credit score. We drove it home, and parked it in the driveway to fully detail the interior, as it was pretty dirty. We then took it to have it washed and it completely died on the road as soon as I shut off the A/C. When it did start again, it wouldn't accelerate over 10 mph all the way back home. We called the dealership the next morning to let them know of the issue, and they could only offer a mechanic they "trusted", as they no longer could do anything for us, beyond accepting our weekly payment for knowingly selling us a defective vehicle.
MELBOURNE, FLORIDA -- I have always had a good experience with this company. I have bought three cars from them in the past 12 years. My 1st was a 2003 Camry. The car was great. Put over 150k miles on it and would have gone another 200k, unfortunately someone turned left in front of me and insurance totaled it. So I took my check back to them and bought a 2004 Lexus ES330. Which is a fancier version of my old Camry. I have had that car for 8 or 9 years with no major issues other than regular maintenance and we are at 250k miles on it. I just bought a 2008 Toyota Highlander as a 2nd car last month and absolutely love it.
The service here is great and the people are really friendly. I never felt like I was pushed into a car I didn't want. They really worked with me to get me into the car I needed and could afford on every occasion. I will be back again when I or my wife need another car.
MELBOURNE, FLORIDA -- Do not I repeat do not do business with these people. I purchased a car from them on Saturday and four days later there is a check engine light on and I go to the store this morning hear a cracking noise from underneath car, get out and there is a pipe hanging down. These people play nice then sell you a lemon. Was told by Wayne that the car was certified and inspected clearly not if 4 days later I'm already having issues. YOU HAVE BEEN WARNED. Go somewhere else. Do not trust these people and give them your hard earned dollars. You will not get a reliable vehicle.
MELBOURNE, FLORIDA -- I went to purchase a car and had a great experience. The sales staff was great. Edwin, one of the managers really helped me. Find the right car and worked with getting the right payments. I also met Doug, another manager. Who, was very nice. My salesman, Eddie was always smiling and made me feel very comfortable. I would go back to buy another car. When, the time comes. I would recommend Family Auto Mart to anyone looking for a great deal and service.
MELBOURNE, FLORIDA -- Updated Review- I purchased a car from family Auto Mart a few weeks ago, there was a mechanical issue. Doug reached out to me, and the same day he ordered the part and resolved the issue. He was very polite and professional. Thank you Family Auto Mart. :)
MELBOURNE, FLORIDA -- Well let's just say I've wasted mine and son's time driving there 1 and half hours one way. I called asked about a Ford Expedition that I was told only had 158k. First phone call so I sent my son down to buy. We had the cash or would have financed. Was told only put down 1k. Then he gets there. The truck has a flat tire. Won't start then they made my son feel as he didn't know what he was doing. Wouldn't pump up tire. Told him to come when he had money because they wouldn't finance that truck. Which was fine so I go down. Another 3 hours wasted.
As I called back the 3rd time only to be told the dealer fee is only 472 which they would even negotiate that fee also so I get their test drive only to find out the dealer fee is 871.26 plus tax on that also. Then I walked outside thinking about buying it even still then I return to sales office only to hear the salesmen talking crap about my son.
Well FYI my son has had well over 100 and he is only 22. His first car was when he was 13. So you do the math on that one. I'd think as a salesman you'd want someone to buy your vehicles not make them feel like they don't know what they're doing. He does know that this sales lot is a complete joke. Wheeling and stealing. And the sad part is that this lot really gives auto sales lot a real bad name. It kind of make me think about the movie Pretty Woman, "You work on commission right?" Big mistake!!! It could have been a nice relationship but NO you all would rather talk about folks behind their back when clearly you all made wrong judgment call on that one.
MELBOURNE, FLORIDA -- Complete waste of my time!!! All of the vehicles listed on their website as "specials" are all not running. I called and MADE SURE a specific one was in good shape and running. The lady, over and over, assured me it would be worth the drive. I get there and they can't even start the vehicle I was interested in. Then proceeds to tell me all the "specials" vehicles have something wrong with them. So the dude walks me around the lot to show me a few more that I could get into. I was there to buy a vehicle. All cash. No payments. I made the salesman aware of that numerous times and he said it wouldn't be a problem.
So I test drive an Infiniti with over 200,000 miles on it that drove rough the whole time. Then I go in just to see the numbers they were going to throw at me. $8000 for that POS!!! I was so angry. He wasted my time with the test drive and everything, as he knew what I was looking for and I was very persistent about it the whole time I was there. So to top it all off, the manager comes in and asks what the hold up was on the sale. I told him I wasn't paying that much for a vehicle with that many miles and that was running like **. So he asked me how much I was looking to spend and he had the nerve to say "So you think you're going to get an Infiniti for $3500?" I went off.
I had enough. I told him that if the ** who answers the phone would tell people the truth about the vehicles there, I would've used my time more wisely. Instead they lie to bring people in and put them on payments for cars that will most likely break down after you leave. I don't see how these people aren't shut down. Especially since their owner is an arrogant ** who thinks his ** ass cars don't stink. Will NEVER refer anyone or go there again. Ended up getting a 2006 SUV with my money and it runs beautiful. DON'T GO HERE!
MELBOURNE, FLORIDA -- We needed a used vehicle as my daughter's first car, and we did not want to make payments. Several cars were researched online (especially by my daughter who knew very little about what to look for) and those seen at Family Auto were attractive. We drove from Sanford to Melbourne and was greeted by "Chicago" Steve. We pointed out the cars we saw on the website and he honestly informed us of the problems associated with those cars and that they would not be good cars for our daughter. He showed us other cars that would but were still in our range for paying cash.
It was raining the night we saw most of the vehicles and were unable to test drive. We returned about a week later (after also seeing other cars at other dealers), test drove several cars and decided on a 2004 Honda Accord Coupe. We paid most of the money but a trip was needed to my bank to get the rest. Despite not receiving all of the money for the car, we still left with the car and paid the rest via telephone the next day.
Our entire experience with Family Auto and "Chicago" Steve, was nothing short of respectful, honest and accommodating. The car - so far, has been all we realistically expected. I cannot speak for other people and their experiences, nor can I vouch for any of the other salesmen, but our experience was top-notch, and I would not hesitate to purchase from them again.
MELBOURNE, FLORIDA -- I bought a car "as is" for my son from Family Auto Mart, Inc in August 2014. We did "test drive" the car around the block like they allow you to do, but by the time my son drove it home, 45-60 minutes away, the transmission was shifting hard and had a heavy clunking sound. We called the dealership and was told ** would have to call us back.
The next day, Saturday, my husband called again. He eventually spoke to ** and he told my husband to bring the car up on Monday. My husband called again Monday morning to confirm that we were bringing the car for them to look at, but when we got there ** acted like he knew nothing about the problem. I called my husband and he spoke to ** and again told him the problem with the car. ** quickly assured us they would have the problem fixed and make it right.
A few days later, we received a call that the car was ready to be picked up. ** told us that the transmission had a bolt missing and was moving around while driving and that's what the noise was. He also told us that there was a 1 year warranty on the transmission and if anything else happened to immediately call him so they could take care of it. He again assured us that he would make things right.
My son drove the car home and everything seemed to be OK until about a couple months later when the transmission started shifting hard again. We called Family Auto Mart, spoke to ** and after reminding him of the problem and the 1 year warranty on the transmission, he said he would call his mechanic and get back to us. He called back a few minutes later and asked us to take the car directly to his transmission guy, an hour away from us.
We left immediately and dropped the car off at the transmission place. After explaining the problem to the receptionist she asked if they had worked on this car before. I told her ** said they had and she said ok they would call us when it was ready.
A day later, ** called us and said we could go pick the car up. He again apologized and assured us that he makes things right and the transmission should be good now but it has a 1 year warranty and to call him if it happens again. AGAIN a few months later, February 2015, the car started shifting hard and now wouldn't go into third gear. My son actually got stranded in Orlando and had to have the car towed 100 miles back home.
My husband again called Family Auto Mart, Inc and spoke to ** only this time he refused to help or "make things right". My husband reminded him about the 1 year warranty on the transmission and ** denied it. After several minutes on the phone and getting nowhere, my husband hung up. We took the car to a local, reputable transmission shop to have it looked at. The mechanic there assured us the transmission had been worked on, but there were metal pieces all inside it and it was completely useless.
Now, we have a car we bought 6 months ago and still have over a year of payments sitting in my driveway until we can put a new transmission in it. Family Auto Mart and the sales manager, **, are NOT good business people. They do Not care about ethics or honesty. If I could give them Zero stars I would. Do NOT buy from them, I learned my lesson the hard way.
MELBOURNE, FLORIDA -- Bought a 2010 Nissan Rouge. Had the car less than a year and the transmission went bad. I had a transmission specialist look at it. Told me it was going to die on me soon. Told the managers they had their people look at it and claim there was nothing wrong with the car. I try to see what they can do for me and nothing. No one actually help me get into another car without putting another down payment. Forget about what I put down on the car and what I paid for the few months I had it. Had no choice but to surrender the car.