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Family Auto Mart Consumer Reviews - Page 2

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Excellent Buying Experience!
StarStarStarStarStarBy -
Rating: 5/51

MELBOURNE, FLORIDA -- My wife and I went to Family Auto Mart on 5/28/2014 and talked to ** the salesman who was extremely helpful answering our questions. After looking for a while we found ourselves going back to a Infiniti. This vehicle drove like a new car and ** was very honest telling me of two small problems with the car that I have repaired at no cost. ** handled the paperwork in a timely manner. And the finance manager, she did a great job of getting us out even though our finance is not very good. In all it was a great experience and I would advise anyone looking for a car to please check them out and talk to ** as he was helpful with all aspects of our purchase.

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THANK YOU
StarStarStarStarStarBy -
Rating: 5/51

MELBOURNE, FLORIDA -- I kept getting turned down because my credit was just ok. I called on a cash car, when I showed up I was shown the car I called about and it was what they told me on the phone, a higher mileage car but it was cheap so I was willing to put some work into it. When talking to the salesman....Thanks Wayne....he let me know that he could help me get into a car that I would not have to put work into. I ended up leaving with a new to me, low mileage, newer car. I had given up hope of having a nice ride, but now still having cash in my pocket after a low down payment and payments I can afford. I am so happy I stopped in. Thank You Family Auto Mart.
I see all the reviews are mixed all I can say id they were truthful on the phone about the cheap car, it was up to me not to set my expectations to high, you get what you pay for, and I am beyond happy that I was able to have someone believe in me and give me a shot to finance. being a single mom I just needed a chance. Thank you for allowing me the chance.....

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THANK YOU
StarStarStarStarStarBy -
Rating: 5/51

MELBOURNE, FLORIDA -- kept getting turned down because my credit was just ok. I called on a cash car, when I showed up I was shown the car I called about and it was what they told me on the phone, a higher mileage car but it was cheap so I was willing to put some work into it. When talking to the salesman....Thanks Wayne....he let me know that he could help me get into a car that I would not have to put work into. I ended up leaving with a new to me, low mileage, newer car. I had given up hope of having a nice ride, but now still having cash in my pocket after a low down payment and payments I can afford. I am so happy I stopped in. Thank You Family Auto Mart.
I see all the reviews are mixed all I can say id they were truthful on the phone about the cheap car, it was up to me not to set my expectations to high, you get what you pay for, and I am beyond happy that I was able to have someone believe in me and give me a shot to finance. being a single mom I just needed a chance. Thank you for allowing me the chance.....

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Great Experience
StarStarStarStarStarBy -
Rating: 5/51

MELBOURNE, FLORIDA -- I have always had a good experience with this company. I have bought three cars from them in the past 12 years. My 1st was a 2003 Camry. The car was great. Put over 150k miles on it and would have gone another 200k, unfortunately someone turned left in front of me and insurance totaled it. So I took my check back to them and bought a 2004 Lexus ES330. Which is a fancier version of my old Camry. I have had that car for 8 or 9 years with no major issues other than regular maintenance and we are at 250k miles on it. I just bought a 2008 Toyota Highlander as a 2nd car last month and absolutely love it.

The service here is great and the people are really friendly. I never felt like I was pushed into a car I didn't want. They really worked with me to get me into the car I needed and could afford on every occasion. I will be back again when I or my wife need another car.

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Beware They Sale You Lemons
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MELBOURNE, FLORIDA -- Do not I repeat do not do business with these people. I purchased a car from them on Saturday and four days later there is a check engine light on and I go to the store this morning hear a cracking noise from underneath car, get out and there is a pipe hanging down. These people play nice then sell you a lemon. Was told by Wayne that the car was certified and inspected clearly not if 4 days later I'm already having issues. YOU HAVE BEEN WARNED. Go somewhere else. Do not trust these people and give them your hard earned dollars. You will not get a reliable vehicle.

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Disappointed
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MELBOURNE, FLORIDA -- Bought a 2010 Nissan Rouge. Had the car less than a year and the transmission went bad. I had a transmission specialist look at it. Told me it was going to die on me soon. Told the managers they had their people look at it and claim there was nothing wrong with the car. I try to see what they can do for me and nothing. No one actually help me get into another car without putting another down payment. Forget about what I put down on the car and what I paid for the few months I had it. Had no choice but to surrender the car.

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Car for Sale on Craigslist
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MELBOURNE, FLORIDA -- I called and spoke to Bill, he assured me the 2008 Chevrolet Impala LTZ listed on Gainesville Fl Craigslist ran good, just hadn't been detailed, the price was $1650.00. I drove for over 2 1/2 hours to get there, the advertised car was flooded, carpet sopping wet, stank of mildew, engine would not start. Right side mirror glass missing, and in the advertised pictures you can clearly see the mirror still in place. Was told different stories by different salesmen.

Even with all that I might have purchased the car if they had been willing to negotiate some, they wouldn't budge on the price. The 2008 Impala is still for sale on Craigslist, my daughter and one of my friends called about the car today and Bill told them the same story that he had told me. So I called him back, and was told that I should raise my car buying standards and was hung up on...

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Honest People, Good Selection
StarStarStarStarStarBy -
Rating: 5/51

MELBOURNE, FLORIDA -- I went to Family Auto Mart to look at a Honda Accord they had advertised really cheap. I looked at the car and it wasn't the best but it was cheap like they advertised. So Steve showed me some other sections of the lot, they had it all separated, he showed me I guess the next level up and they were a little better, I wound up getting a 2009 Honda Accord, way way nicer with the same amount I was gonna put down on the cheap one!! Super super happy and glad they steered me into a good quality car. Steve and the two managers Doug and Edwin, they are the people I talked to.

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Negative Reviews
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

MELBOURNE, FLORIDA -- I'm planning on shopping here in the near future, to see for myself. I've spoken on the phone with them and they appear worth looking into. I've read all the
mis-spelled complaints and incomplete sentences, stories that don't add up at all. Perhaps I won't like what I find there, but if it is a negative experience, there will be clear intelligible reasons posted as to why.

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Bad Everything
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MELBOURNE/FL -- Almost every car I looked at on their website was not on the lot. The cars that were on the lot were a mess. They are very unwilling to make things right. The sales person was so over weight that he was unable to keep up and work with me throughout the sales lot. He also had very little knowledge of the vehicles on the lot. It was an awful experience.

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Family Auto Mart Rating:
Star Star Star Half star Empty star
3.3 out of 5, based on 44 ratings and
48 reviews & complaints.
Contact Information:
Family Auto Mart
1900 Aurora Rd
Melbourne, FL 32935
321-242-0328 (ph)
www.www.familyautomart.com
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