This bank is a horrible place for an auto loan. I spend almost an hour every time I call just trying to handle the business I need to handle because they're too busy transferring me to other reps In other departments. It took me 45 minutes and 4 reps just for them to tell me that they can't help me! It's sad. And then with each representative they ask all the identity questions and you have to explain your reason for calling each time! They don't document when you call so this last representative was lost and had the nerve to ask who I spoke with! I asked him how many reps he had in his department and if he'd really know the name! Smh it's horrible and I can't wait to get this car paid off. I'll never take another loan with them again. I never write reviews like this but this is terrible business.
CINCINNATI, OHIO -- I spent a month trying to set up an automatic payment for a new car loan. I filled out the paperwork they sent and returned it in their envelope but apparently they lost that paperwork as I received another request for paperwork. I called the customer service department and they had me give them all the information over the phone and assured me I was all set. I received another letter and called again. Again I was assured all was ready.
On the day before the payment was due (Friday due Sunday) I received another letter saying they did not have the information. I called Monday morning and was told nothing was set up and there would be a $15 charge to take the payment over the phone. I spoke to a supervisor who was less than helpful and they took the payment which of course is now late. I am thoroughly disgusted with this institution and would never do any business with them again.
WESTLAKE, OHIO -- I started the equity on July 6, 2019 and was told by the loan officer that it would be 30 days, then was told by the loan specialist that it would be 45 days. Needless to say it took 79 days total from start to finish. We signed our papers on September 6, 2019 and with the 3 day right to cancel our equity should of been available on September 12, 2019. We were unable to use our funds until September 23, 2019 due to Fifth Third having a system error (their reason). I was given the runaround, by Fifth Third regarding fixing the issue and they do nothing for their customers as in telling the truth of what's going on or helping to fix the problem.
CINCINATTI, OHIO -- My mortgage with MB has been purchased by Fifth Third and I made my payment by phone. Talking to a mortgage representative they were having troubles processing my payment so they switched me to a manager. Went through and showed on my bank's transactions page. Next day a second debit for a slightly smaller ACH showed. This is over two thousand dollars and I'm the phone now going around and around on their phone matrix.
Twice I got a person and when they ask me the problem they say they're switching me to the right dept. I get dumped into the auto system. Even got someone in the corporate office. His help was to see if there was a branch near me. I said there wasn't but he insisted on wasting my time looking. After seeing there wasn't he dumped me back into auto system. Just got a representative and their answer was for me to go to my bank and file a dispute. Third World bank is more like it.
OAK FOREST, ILLINOIS -- Two charges from Pay Pal were listed on my checking account on 6/14, from an ATM card I have not used in over 4 years. I only have charge cards linked to my Pal Pal account. On 6/17 when I reviewed the pending charge I emailed Pay Pal. On 6/18 I contacted 5/3rd customer service department. Got nothing but the runaround. Could not get in contact with their dispute center, even their customer service department could not connect me with a live person. I spoke with Ashley, Amber & Chelsey. Spent over a 1/2 hour on the phone driving from work to the bank to try and get this resolved, customer service representative Chelsey could not get anyone on the line from the dispute department.
Ended up speaking with Ryan ** at the bank who assured me he would checked in to this and call me back. Advised he would have his manager Dominic ** call me on 6/18 seeing he would not be in. This is now the evening of Wednesday 6/19 and never received a call back from anyone at the bank and both charges were processed. Monday when I couldn't get this resolved with the customer service area over the phone, I had to leave work 2 hours early to speak with some in person, who assured me they would help get this resolved and call me.
I've been with 5/3rd, when it was Old Kent and Evergreen Bank. It's disheartening to see the one and only time I need assistance from the bank I get the runaround and ignored. This is an internal issue with the bank, they are the ONLY ones who had access to my ATM account number, especially seeing that I only activated it but never used it.
I have gone through many companies setting up autopayment and never had any trouble. But the Fifth Third Bank is a different story. It has been TROUBLESOME with this Fifth Third Bank. Their greeting of 'making your day better' should end as they don't make your day any better and their customer service is the worst. I understand that sometimes you get an agent who probably having a bad time. But consistently, the agents of this bank dealing with autopayment/car loans treat you like crap. Have no trouble declining they have your autopayment papers.
I sent the papers signed using the addressed envelope they themselves gave. Yet they claim they don't have it. Then I faxed at the number they gave and I have proof of it. But they continue to claim they don't have it. I had to call 10 times and listen to cold agents, each telling me a different story and making you feel as if you were bothering them. After reading the reviews here, I am truly regretting my car dealer going with this bank. I will try to refinance and already dreading how long they will take to give the car title.
SELF EMPLOYED, CALIFORNIA -- I had a car loan with Fifth Third Bank. I paid off the loan and sold the car. The loan amount showed $0.0 and they obtained funds from my bank account. However, they hold processing the title for 10 days and another 10 days to send out the title. The representative on the phone was polite and explained he was not able to do anything even he saw the loan was paid. off. Any other bank can send you the title within a day after paying off the loan. Very inefficient. Do not recommend to get a car loan with them. No matter how low interest rate Fifth Third offers, I will not finance with them at all. Do not recommend this bank either...
LEXINGTON, KENTUCKY -- To describe such security problem, one must understand how the website works. Fifth Third bank allows customers to use their card number, SSN, and a custom user id as login ID, plus allowing password change via a 2 factor security (i.e. 6 digit PIN via SMS message/voice over landline). Hacker can easily drain your account if he/she has your SSN and phone number. This was what happened to me. The hacker attempted to log in with my stolen SSN. Because the site had a link that said "Forgot User ID or password", the hacker then clicked the link and requested to change password.
The website would then dutifully ask for a login ID. Since Fifth Third bank's website allowed for SSN as login ID, the hacker was then entered my SSN and got sent to a confirmation page and asked to send a 6 digit private PIN to my designated phone number. Next, my phone buzzed with a private PIN to me that was initiated by the hacker. Since the hacker also had my phone number, he called me using "Fifth Third Bank ATM" caller ID immediately after I received the PIN. He told me that he was from Fifth Third bank fraud department and he detected illegal activity. He said that I had to read back the PIN he just sent me so they could verify my contact information.
At first I thought he was legit for a moment and I almost fell for it. He had the caller ID, he had my name and my SSN, and he had my phone number, and he knew who I bank with. But then I realized that the PIN was mine to know and someone must have been sitting in front of a computer somewhere trying to enter it in. Then I hung up on him. The hacker continued to try with the same tactic the next few weeks. He only tired during late at night. Probably tried to catch people just waking up from sleep. The point is that many people can easily fall for this kind of scheme.
Fifth Third bank should never have allowed using SSN as customers' login ID. SSN is for social security benefit and never can be used as login ID. Fifth Third bank is subjecting its customers for such scheme and must be stopped immediately! There is no security expert on earth will agree to such type of PII (Personal Identification Information) to be misused knowing that SSN can be stolen easily. I tried and protested about this and the bank would not patch this security hole on its website citing that older customers are accustom to using their SSN to log in. This is totally BS and forced me to have no choice but ditch them immediately.
NORTH CAROLINA -- This is a formal complaint lodged by a disabled veteran and non-curable cancer patient against Fifth Third Bank. We have done nothing illegal but have been treated and spoken to like criminals. I served 10 years in the Army and was diagnosed with Stage 4 cancer in January of 2016. I would like to speak to the media about how Fifth Third treats cancer patients and disabled veterans. I am not sure if it was prejudice, incompetence, or negligence but I would like my case investigated and I would like my sister and I interviewed if possible. This whole situation could have been avoided by additional courtesy, effort, and communication.
Was awarded a large settlement. Initially deposited at Charlotte Metro CU. Wired a large amount to sister account. Wired additional to my account. Accelerated Death Benefit for metastatic breast cancer. Sister and agreed she should open account at same bank as me to allow better access to funds as well as easier to move when needed. We opened it online since there is no Fifth Third in Alabama. My previous benefit of award (initially deposited at Charlotte Metro CU) had me bringing checks and cash from Charlotte Metro CU and it became very inconvenient to move money. This was an effort to avoid that.
Personal banker called phone that we use for main line and when I said my sister wasn't available, she hung up. Fifth Third initiated an email that seemed like a solicitation. We declined any services they were offering until the family can figure out what we wanted to do with the money. Fifth Third did not inform anyone it was a fraud verification or security check and when my sister responded, she was reported for fraud. A simple email saying they needed to verify who she is, where funds came from, etc. would have been very easy. All my sister did was respond to an email INITIATED by Fifth Third, and was flagged.
Referred to fraud department and when sister attempted to clarify account status and funds. Was accused of hiding money from social security when she informed the account was to help manage any medical bills I would incur, was from a life insurance settlement, to be disbursed as I direct her (i.e., nephew (he is 13), sister, niece, etc.), start a business. P.S. I am not on social security. She was treated like a criminal when she spoke to the representative and every statement she made the representative turned it into an accusation of a crime.
My primary account was then also frozen without so much as a conversation or phone call. My sister called twice and I left two to three messages without any response. Premium check for life insurance conversion (group to whole) was sent to AETNA to continue the remaining $39,000 in life insurance. Outside of the group policies I had with work, I cannot get any life insurance. If that check bounces while account is frozen, it will cost me and my family $39,000 in life insurance. I am concerned that check will be returned.
As of February 1, 2017, I have no medical insurance outside of my Veterans coverage. If I had a critical emergency this weekend, my funds are frozen possibly costing me the inability to obtain critical healthcare. Cobra should be re-instated in the next few weeks. Right now Fifth Third has my life in their hands. Once again, some of these funds was designated to my sister to help with any critical care decisions.
Even after explaining this was a life insurance benefit, providing stub at the branch and email, providing letter from life insurance company, as well as providing medical records with my diagnosis, I did not receive any calls explain the situation, an apology, or my money was not released. When I realized my account was also frozen I went to the branch for answers and received very little. I was told I would have to wait until Monday. The doctor told me to stop working because of my prognosis and reduce any level of stress on me. I am up at 2:00am because this has bothered me so much I could not sleep.
After explaining the situation we were not given any options or resolutions. We were not even able to contact anyone directly. Fifth Third didn't even recommend a better way to manage the funds to avoid this in the future. Main question: Why was account opened with NC information? Answer: There is no Fifth Third in Tuscaloosa, AL. This account is to use while in Charlotte and Atlanta.
If we needed just a local bank we could have left all fund at CU. Why use an Alabama address when she is between both locations caring for me? At some point, I will not be able to care for myself. This account is for her use. She will be here with me when the time comes. My other account is for my day to day.
We asked customer service could we link account. They said not unless it's a joint account. We asked customer service how can we send funds between accounts. They told us we must use a Pay a Person feature. Pay a person has a financial limit. We asked customer service how can we disburse money to multiple people. They informed us we could use the 360 card. My nephew is 13. How is he going to use a 360 card? All this correspondence is in the messages in the inbox of the online account. Even if it's a better way to do this, tell us, not treat us like criminals.
My history: I was diagnosed with stage 3 breast cancer in December of 2012. After chemo and radiation, I was put on hormone therapy to reduce the likelihood of spread or reoccurrence. Unfortunately the treatment failed and in January of 2016 I was re-diagnosed with stage 4 metastatic cancer. I was able to work up until October of 2016 when my heart began to give me issues based upon the cancer medication I was taking. My doctor recommended I stop working because the prognosis of my disease was no positive.
My sister Yolanda is a RN at the VA Medical Center in Tuscaloosa, Alabama with a Masters in Nursing. Throughout my ordeal she has been the primary person responsible for my medical decisions. When I stopped working it only made sense that she would begin to assist in my financial affairs as well.
I received my first Accelerated Death Benefit of $74,000 from my life insurance company in October of 2016. It was initially deposited into my Charlotte Metro CU account. At that time I chose to also open an account with Fifth Third Bank to get me a credit card as well as funds availability outside of Charlotte. I made random deposits from moving money from my CU to Fifth Third for months following my benefit award.
In January 2017 I received another Accelerated Death Benefit of $157,000. This award was given because my official last day of work would be February 1, 2017 and this would require I convert less life insurance, thus paying less premium since I would now be on a fixed disability income from my job. The challenges I faced moving funds from CU to Fifth Third caused me to have a conversation with my sister about her opening an account at Fifth Third so it would be easier to move funds between accounts.
TEXAS -- Their system to make payments is failed. Their customer service is horrible. My online password keeps getting changed without my consent. They refuse to address or acknowledge the issue. Then they add late charges when my payment fails to go through. Please do not use this bank for anything. You will be sorry if you do. I would select 0 stars if it were an option.