Friend from England placed an order for our wedding party - for 72 Pounds flower and the flowers we received worth A$15 from the grocery store. Do not trust this company. They would not refund - no contact phone or automatic response after placing an order. What kind of company is this? Nothing but a scam. Do not bother please.
From A$127 they place an order of $50 - gaining 60% profit and all you get are flowers worth $15 that you can get it at the supermarket.
A ripped off and a scam. Their website look very professional but check all the nice comments is only one line with beautiful flowers attached. You can tell, they are not from the customer! Does the flowers look like A$127 or $50 or $30 or $15??? The answer is the last one!
BARCELONA -- Please do NOT ORDER from this company! I'd rate it ZERO stars if I could. Worst online shopping experience I ever had. I ordered a Mother's Day bouquet to be delivered on Monday May 7 and instructed to call in advance. 7 days later there is no delivery. The giftee was home during scheduled delivery time and NOBODY called or came. The customer service is useless, they even asked to tell the recipient (a bed-bound elderly person) to contact the florist and pick up the flowers. They won't give me a refund as I requested, instead they offered a 20% OFF in my next order. Ludicrous!
INTERNATIONAL -- On the left, the plant that I paid for and expected to be delivered, on right, the thing that they delivered to my mom. Plus, they didn't deliver the plant to the address I gave, my parents had to go and pick it up. Totally awful, I'm so sad, that is not the kind of gifts I use to give my mom or a special someone. Don't buy with them.
LAS VEGAS, NEBRASKA -- Avoid FloraQueen - nothing but a scam. No contact info, no confirming or acknowledgment of flowers ordered online for International Delivery. Totally a rip off - do NOT order from them. Save your money and order through Amazon.com.
I have flowers delivered for our wedding in Australia. My girlfriend paid 72 pounds (A$127) from England and we received a wilted flower of $15 - like the one you can get at any grocery store. Delivery was for wrong date. Flora Queen took 70% profit and the rest is your own tacky problems. No contact phone, mail on their website. That is one of the sign not to be trusted. They said they are based in Spain - that is, if you also believe it. They will never refund - until PIGS fly!!! Does this look like a A$127 flowers??? Only 1 rose stem - the rest is tacky flowers from the roadside!
VIRGINIA -- I ordered a $50 bouquet of flowers that looked beautiful on the website. We contacted the company to change the location of delivery but there is no phone to call so you are stuck filling an online form. No one responded until hours later saying they would inform the florist the following day. But the delivery was for that day!!! They delivered the flowers to a pharmacy two doors down from my mother's store since she was already closed.
Instead of someone contacting her by phone, they left the flowers with the pharmacy. Thankfully they had my mom's number and she picked them up later that evening. Pure laziness! They could've contacted her directly. The flowers looked NOTHING like the one on the picture and they literally died a day after. I tried contacting customer service and they were so unprofessional and refused to refund. NEVER AGAIN!!!
CZECH REPUBLIC, PENNSYLVANIA -- I paid extra for 31st delivery and it didn't arrive till the fourth. I went through hell with customer service and they kept blaming florist. They wouldn't give me real updates on my order. The roses looked like they came from food store and the teddy bear was not the bear in photo. It was cheap looking from a dollar store. Eyes crooked and the roses half dead in tissue paper and I ordered a vase.
I am so furious I paid a lot of money for something and I could have bought this in a dollar store for five dollars. I was COMPLETELY EMBARRASS seeing the photos when the person received the gift. I am going to file for refund through PayPal. Do not use this flower service. It's a complete fraud and ripoff!
BARCELONA -- Do not trust this company! I ordered flowers to be delivered in Portugal. First excuse was they could not find the address. After I send the GPS, Google coordinates, a Portuguese phone number and possible delivery dates they told exceptionally Floraqueen was going to try again to deliver. Next excuse was the recipients were not at home so ignoring delivery dates and phone number. Since then no more answers to several of my mails. Thanks you Pam, Roberta, Chris and anybody I forget from customer service for not answering anymore of my mails. This is a guide on how to make easy money. Do not trust this company.
CANADA, CALIFORNIA -- I ordered a bouquet for my mother birthday, to be delivered in Lisbon. No contacts were made with her for delivering. I wrote an email to FloraQueen. The first reaction was that they could not delivered the flowers but they could do it if I sent another address and phone number. I react, explained the reason of the order and request the refund.
I got a second email explaining that the address and phone number in order were wrong. I review it. They were correct. I react asking information about what was wrong or incomplete. The reaction was, "The florist says..." So flowers were not delivered and the money was not send back. Don't use this company!!! They are unreliable and scammers.
TEXAS -- It was flowers to a very special person. Flowers, large teddy bear, and a birthday card. The delivery was made by a local flower shop in Mexico. The flowers delivered was in no way the same as illustrated in the website. The teddy bear and the birthday card were not delivered. The delivery person stated that only the flowers were ordered by FloraQueen. A day later, a small teddy (ordered a large) was delivered. Again asked about the birthday card... nothing.
The result were flowers not as ordered, small-size teddy bear ($10), and a note (birthday card, $6) written by a first grader on a white piece of paper. I wish I had the ability to show the pictures of the items received to prove my point.
UK -- I'm very dissatisfied with this company. Ordered a bouquet that lasted 2 days and they do not want to refund despite their "100% money back satisfaction". The more I look for feedback the more I find negative feedback. DO NOT ORDER WITH THEM, there are much better company out there which honour their engagement. They don't even have a telephone contact number in the UK.