ANTALYA -- Made reservation online, received confirmation with instructions via email. Upon arrival was suppose to find representative of this company will meet me at the terminal and take me to my car. No one was waiting for me, not in the terminal and not even outside. More than that in the location of all car rental offices no one even heard about this company. Had to call local number in the instruction, then waited for about 30 minutes for one guy to show up for Fox car rental with the news that they do not have the car for me. He then said that he will get me "similar" car from another startup rental company.
After another 30 minutes someone else brought a car. Instead of getting what I ordered (an automatic 4 door intermediate size), I saw manual transmission, empty tank (with the EMPTY light ON) car with multiple warning lights on the dashboard (oil level, engine service etc). Car was dirty with broken glove compartment, sun visor completely removed and stored under the passenger seat).
The guy then took 100 US$ (cash) stating that he does not have change and the 10$ that he owed me (cost of car rental for 3 day was 89US$) I will get when I return the car. They also gave me another phone number to call when I bring the car back. This company does not have ANY office location at the airport, the entire paperwork and keys exchange took place on the side of the road in front of the Terminal 1. I should have walked away from this deal and rent from any other reputable company. Fortunately the car behaved well during 3 days but as the end of the trip approached we were wondering about the logistics of the car return process. This was indeed another ordeal.
LOS ANGELES, CALIFORNIA -- DO NOT rent from them! Scammers and money-hungry! Took my money and didn't give us the car rental. Then also took my brother's money for another car rental. Call them up, I got hung up TWICE, and after almost 45mins “hold”, finally reach a male agent telling me that is “it's the policy, so we can't refund your money and I should read the fine prints”! And hung up on me again, WHILE I was speaking. What kind of company does that? Is that how you're trained? Tell the customers no refund and just hang up the phone?
That's more than $500 between both of our accounts! Never ever again with Fox or through carrentals.com! All scammers! You guys telling me that I can't treat my family for car rental on their vacation. Leaving them without a car at 1:00 in the morning, with both my 80yrs old parents! All you guys care is how much money can you scammed out of all of us! Terrible! Terrible! Terrible!!! You guys doesn't deserve even ONE star, or do you guys even cares?
TORONTO -- We booked a car with Fox Rental in Toronto Canada through Cheap-O-Air. When we arrived at the airport and called for the shuttle (because they are off-site - first clue, never rent from a car company that is not at the airport), we received busy signals, put on hold for hours, no one ever came on the line. We were stranded in Canada until we fortunately were able to rent a car through Thrifty, which I would recommend to everyone - they are terrific (Thanks, Jamal.)
Please do not waste your time getting lured in by the cheap price that Fox puts on the Cheap-O-Air website - there will be no car for you! Fortunately, we only lost a $15 deposit to these scammers although I continue to monitor my credit card.
DENVER, KANSAS -- I found a car through HolidayCars.com, who then channeled me to Fox Rent-a-Car. The car I reserved wasn't there, so I had to change to a different one. Upon returning the car, I was told to leave the keys in the car and they would send a final bill. The final bill does not reconcile with what I was told I would be charged, and my credit card has been charged for even more than what my final bill shows.
Billing customer service was extremely rude and unhelpful. The agent would not even listen to my full question before telling me the mistake was on my end, or with Holiday Cars. Even after multiple attempts of repeating back to her what she had said, and then stating that her information did not address my concern, she would not listen. She insisted the problem was between me and HolidayCars (whose invoices show correctly). Horrible customer service, and no way to reconcile the bill. At the end of the day, the overbilling cost is not worth the frustration of repeated attempts to be reconciled.
SAN JOSE, CALIFORNIA -- We rented a car online from Holidaycars.net. We were forwarded to Fox Rent A Car. We paid $163.47 for eight days. Great price right? Lo and behold, when we got to the counter, the Fox agent said that it's company policy that all clients will have to pay a deposit of $1,000.00 to weed out people who will damage their cars. We already paid the cost stated above so we were stuck with Fox and didn't have a choice but to pay the damn “deposit” of $1,000.00 because they told us if we didn't pay it, we don't have a car.
We told them that they'll lose customers because of this policy to which they replied, they'd rather lose customers than destroy their cars. Buyers beware! This company should get out of business due to negligence to state this policy. It's downright fraudulently misleading and cheating the clients. I think we have the right to choose whether we want to transact business with any company and not be “choked” to do as they say. We're still in America aren't we? AVOID FOX!!! They better refund our deposit or they'll be looking at a definite LAWSUIT!!!
FORT LAUDERDALE, FLORIDA -- I rented a vehicle from this company through carrentals.com, our flight was delayed 2 1/2 hrs, landed in Fort Lauderdale at 12:46 am, their off airport rental office is open 24hrs, shuttle service also supposed to be 24hrs, made multiple calls to their customer service, redirected to voicemail and quickly disconnected. Waited for the Fox shuttle at FLL, never showed up, taken to Fox rental office by a very nice Sixt Car Rental shuttle driver who saw we had been waiting there for a long time.
Once in the office I was informed by the rental agent that the reservation had been cancelled because it was 3 hrs after the expected rental pick up, that I could rent a car but the new price was double of what I'd been quoted, I pointed out that it was only 11 minutes after which might not have been if they had picked up the phone, to which he replied "our phone doesn't work, calls are rerouted to our California office"; or if the shuttle had shown up on time, to which he replied "you're not 11 minutes late, you are 3 hours and 11 minutes late", obviously there was no need to further pursue this conversation. These crooks should be shut down.
ONTARIO, CALIFORNIA -- I went through Ontario Airport to rent a car and they charged me for the rental out front and took the money from my credit card in advance. When I got to my destination to pick up the car, Fox said we didn't get paid for the rental and insisted on me to pay for it again and way more than we agreed on when I rented the car from Ontario airport rental.
They gave me a car has 70000 thousand mile, when I got on the high way the car was shaking little then got real bad when I got into the mountains, it was the worst rental ever, like a nightmare. I tried to call Fox Rental I couldn't talk to anyone in person. After a few tries I got a hold of someone and they were rude. During the conversation I was hang up on.
FORT MYERS, FLORIDA -- I rented a car for a week from Fox Car Rental in Fort Myers in Jan 2016. Unknown to me, I incurred a minor traffic violation during the rental. Fox supplied an incorrect address to the company that processes citations for them, American Traffic Solutions (ATS). The result is I never received notice of the citation because ATS mailed it to some wrong address, not to me.
I had supplied my correct address at the time of renting the car. Neither Fox nor ATS attempted to contact me by phone or email either despite having those details. I had no idea a citation even existed until I received a demand for $410 from a collection agency, now much more than the original fine due to penalties and collection costs, 2 YEARS after the rental!! That's the first I knew of it.
I called Fox who passed me on to ATS. ATS confirmed the address they had for me was wrong, thanks to the incompetent staff at Fox who supplied them with a wrong address. I called Fox back and apart from a call center agent saying "sorry", they will do nothing to right the harm they have done to me, their customer. The cost for me to settle this is now the same as the week's car rental. I will not rent from this company again. Rent from this awful company at your peril. You will find out, as I did, just how "cheap" becomes very expensive in the long run.
DENVER, COLORADO -- This was the worst car rental service ever. Arrived at Fox Rent A Car at Denver Airport, and discovered a long, long line to talk to an agent. After 2 hours in line, they could give me a car, but I would have to wait outside with all the folks ahead of me for the car I reserved... about another hour from what I observed. The agent offered me an upgrade for an extra $30/day to get a car right away, so I accepted this offer.
I did not voice my frustration, but I heard others voice some slight frustration and ask for a discount for all the time they waited, but they were answered with rude comments like "what did you expect" or "I don't need to put up with your customer comments". The car was fine, but horrible, horrible service.