TUMWATER, WASHINGTON -- For the last six months or so, this Fred Meyer has been going downhill steadily. I usually go there weekly, but now I'm only going maybe twice a month. The few sale items aren't worth going for (40 miles roundtrip), and when I do stop there, there always seem to be three or four things on my list not available. The tabs are still there, but the spot is empty (not on sale).
So I've stopped by when passing the area the next week, and the SAME THINGS are still missing. I went to the bulk bins for some raw, unsalted sunflower seed. Usually, it's empty, but the last time it wasn't; but as I was dispensing it into the bag, I noticed visually that they were salted. I asked the girl who was refilling the spices, and she said that FM doesn't train their new-hires anymore -- if they work out, they keep them, and if they don't, they fire them. Canned cat food: I buy a month's worth at a time, set them in the cardboard tray, stack them neatly (24 + 8 on top), all the same flavor/type.
At the checkout, I put one on the belt and tell the clerk that I have 32 altogether in the cart. So she picks up one at a time and scans them. But they ARE trained to ask for your rewards card. I usually respond by saying, "Not until someone can tell me why they're doing this". And the clerk says brightly, "It's to save you money!" Well, NO, it's not. FM is using the cards to collect information on you so they can sell it. Who are they selling it to? Any company who will pay them for it. And it's more than the ten cents savings you're getting. SUCKERS! I get the feeling that they're either getting ready to go out of business, OR they just don't give a **.
GREENWOOD, WASHINGTON -- I have been frequenting my local Fred Meyer (which happens to be across the street) for about 7 years now! I've had a lot of experiences with them and for the most part all good! A couple of instances that stand out are of a time I was short money and needed the self-checkout employee to remove a couple of items for lack of funds. She asked me very compassionately how much I was short, I said it was only a few dollars and to my surprise, they covered it for me! I was flabbergasted! Thank you Freddie's!
Also the self-checkout employees never question when I have an item ring up wrong, they ALWAYS give me the price I believed it to be and sometimes I'm wrong but nope they don't waste their time proving me wrong and that speaks volumes to me as a customer!
BURLINGTON, WASHINGTON -- I attempted to purchase 1% milk from the dairy department. It was marked in the dairy case as an in-store special for 99 cents a half gallon. At the self checkout line it rang up at $1.69. I called the assigned employee over and she reprogrammed the sale to the correct .99 without a word of explanation. In the recent month I have had similar experiences at the Fred Meyer Burlington store and have begun to think inaccurate pricing at Fred Meyer (to their advantage) is the new standard.
In a recent survey I was asked if a new grocer came to town would I stay loyal to Fred Meyer. I answered probably not, and especially not if that new grocer was WinCo. I shop at WinCo whenever I pass by the Marysville store and I have never had an item incorrectly run up!
REDMOND, WASHINGTON -- I was looking at shoes and comparing shoes between one aisles and next aisles. The person that work in the shoe and clothing area came and start telling us to tidy up all of the shoes. The name of the person is "SUN". I told her that I am still working on the shoe but some of them are not mine. She told me and the person next to me to tidy up the place and keep checking on us every two minutes, making us very uncomfortable.
I ended up tidy up all of the shoes but it was not enough. She ask someone else to keep coming, someone with the black shawl worn over the head by Moslem women to keep coming and check on us. I ended up purchasing the shoes that had been worn by others because I grab the wrong box. My point: why should I do the employee job, while I am not even the Fred Meyer employee. It is Fred Meyer employee that should make sure all of the shoes goes the correct box and tidy up the area, why they are asking customer to do that. If they can't even perform to tidy up the store, they should not be working there.
LYNNWOOD, WASHINGTON -- I went into the 164th store tonight and wanted to purchase a sofa that was advertised on sale. I asked an associate for assistance. She was unable to help me so she went and got another associate. When I told the associate I wanted to purchase the sofa he said they were all sold out. I asked him, "What about the display I was sitting on", and he mentioned that it had been sold to an employee. I asked, "Why the display wasn't marked as sold", and/or "Why the item wasn't removed from the floor?" He said, "Oh yeah, guess I should have done that huh?"
I then asked him about other stores having it. He proceeded to tell me that the entire state was sold out of the item and told me to have a good night. I then went home completely unsatisfied and quite frankly unhappy. I called around to 7 neighboring Fred Meyer and guess what? The store in Bothell had one. I was so disgusted by the attitude at the 164th store. I will not be shopping there anymore and will take any business to other Fred Meyer stores in the area. Customer Service people, it matters!
SALEM, OREGON -- This morning I got 2 bagels. The line was not busy. The cashier gave no greeting, no smile. Just said: a dollar 45 cents. When I said “thank you”, no response, no smile, no eye contacts. She is not deaf, young and healthy looking. Bad training. Never encountered a cashier like her for 20 years anywhere in the United States.
BEAVERTON, OREGON -- I walked into Freddie's and came upon the health food aisle, looking for peanut clusters. A woman by the name of Kim ** was there and I asked her for assistance, she immediately had an attitude. I asked her if there is anywhere else I can find these, she said, "well where all the other candy is - right on aisle 5." I went up and down that aisle, nothing! So I went back to her and asked her to help me out, since I could not see anything there. She also went up and down - nothing! She then looked at me and said "this is not my aisle, I do not work this aisle."
I then asked why in the world she would even send me there, that just sent her into a hissy, and she then turned and walked away from me. I then muttered "wow that was lazy." She turned around and asked what I said. I told her, she then threaten to call security. Why? Because she did not like what I said. I reported this to the manager Scott. He could have cared less. Upon walking out, they both laughed their heads off! That is how Fred Meyer treats their customers? Really?
Fred Meyers informed me that their employees are always right and never need to apologize to anyone. We'll wait 'til I post all of this on social media and contact everyone I can think of! Absolutely unacceptable! Or was it just that I happen to be black?
KENT, WASHINGTON -- After work I visited my local Fred Meyer (a store I shop at several times a week) to pick up a couple of grocery items, hair care products, a few items of clothing, etc.
I chose to stand in (the often very long) line rather than use the u-scan as the female that is usually there manning them never fails to be rude to me. When using them in the past; I once accidentally stepped in her path, I move out of her way and apologize with a smile only to be referred to as a ** under her breath. Another time, I had the audacity to use the cash-back feature on the pin pad. When I approached her with my receipt to obtain MY cash, she rudely told me that she was not a bank and suggested the next time I "ask her first before assuming I can withdrawal money"!
On this day, I stood in line, then when I got to the belt, I unloaded my items then started flipping through a magazine while awaiting my turn. Unfortunately, she was promoted to cashier but since my items were already unloaded I decided to stay in that line. She was ringing up a young family and there were 3 teenaged boys were in front of me when I heard "Hey". I didn't look up as I didn't think anyone was referring to me. I heard it again and one of the boys tapped me to tell me she wanted my attention. I looked up and she handed me the closed sign, with a curt "put this over there" (there was another man behind me). I did as I was instructed then went back to the magazine.
As she rang up the young men, I heard "Is this on WIC?" Again, I didn't look up as I assumed she was talking to someone else. She repeated herself, this time, louder and sounding more frustrated so I looked up out of curiosity to see who she was taking to so rudely. When I looked up, I noticed the 3 young men and the cashier staring at me, all waiting for me to answer.
I was completely humiliated (before everyone assumes I am snobby please understand, I use the word humiliated because of the disgust in her tone and the manner in which she chose to ask such a question - loudly and in front of several people and it wasn't even my turn to be rang up - one of which anyone would feel the same). I responded, with equal disgust in my tone with a curt "no!" then went back to my magazine. When it was my turn to be rang up, I asked her why she asked that and she responded "all WIC mothers buy the same things". Said things, I assume, was my milk and Apple Jacks (the only food items I had among a bill that totalled $286).
I've let this female ruin my day many times simply because I didn't want to put forth the effort to complain but I feel I need to finally say something. Unfortunately, the location of this store is very convenient but I will definitely make sure to never have to deal with her again!
POCATELLO, IDAHO -- I went to the Pocatello Idaho store at 800 Yellowstone Ave and was as overcharged on an item. I went to customer service and the older female was rude and not helpful. I then asked to just refund me and she was even ruder. Don't shop at this Fred Meyer until they get their act together. Almost every time I go I get overcharged on something. They don't like being caught at it. They have serious employee and management problems. Old, at the last sale date food too. Stay away.
PORTLAND, OREGON -- I have been shopping at this location for almost 15 years. I have always been loyal to this store and only go to others when I absolutely have to. Now, I hate to complain about people at stores, but Lordy, this store stinks now. The current assistant food manager (a large troll looking man) is the rudest person I have EVER dealt with.
Two weeks ago I was shopping there and was looking for some vitamins in the natural food section. It was later in the day, and no one was working there. I waited for a few seconds until I saw someone pass by. I asked them if they knew anything about the product, they did not, so they paged customer service.
Almost instantly a charming young man walked up and asked how he could assist me. There was a short girl with him, who seemed to be new because she was listening to his every word. Both of them assisted me finding the products I needed, and when they didn't have a product in their department they took me to another section of the store and showed me where they were.
As I was leaving the store, I saw them straightening up a cooler near the self check out. As I got closer someone in management (I later learned it was the assistant food manager) walked up to them and told them to stop working together, go fill the milk, and start working. The girl walked away quickly but the young man stayed and continued to clean. Even though they had just given me excellent customer service, he treated them both like nothing at all.
This was not the only time I have seen this man be rude to employees. Last week this same man was telling another young man to "work faster" and when he was done "redo all the areas he didn't do properly." He then went on about how the food department looked like crap and none of the closers from the previous night did anything right and that he was going to have to take time out of his day to fix it.
He walked away and the young man he was talking to started to complain to another young man in the aisle about how the manager always treated him terribly and he couldn't wait to go back to school so he didn't have to deal with the (and I quote him) "Douchebag manager."
I have never felt like never shopping at a store this much. I love Fred Meyers, but hate the way the lower level employees get treated. All the cashiers have fake smiles on, and anyone in the food department look miserable whenever I shop. Something has to be done. Bring in new management so I can have my old Raleigh Hills back!