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Fred Meyer Consumer Reviews - Page 2

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Horrific Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BEAVERTON, OREGON -- I walked into Freddie's and came upon the health food aisle, looking for peanut clusters. A woman by the name of Kim ** was there and I asked her for assistance, she immediately had an attitude. I asked her if there is anywhere else I can find these, she said, "well where all the other candy is - right on aisle 5." I went up and down that aisle, nothing! So I went back to her and asked her to help me out, since I could not see anything there. She also went up and down - nothing! She then looked at me and said "this is not my aisle, I do not work this aisle."

I then asked why in the world she would even send me there, that just sent her into a hissy, and she then turned and walked away from me. I then muttered "wow that was lazy." She turned around and asked what I said. I told her, she then threaten to call security. Why? Because she did not like what I said. I reported this to the manager Scott. He could have cared less. Upon walking out, they both laughed their heads off! That is how Fred Meyer treats their customers? Really?

Fred Meyers informed me that their employees are always right and never need to apologize to anyone. We'll wait 'til I post all of this on social media and contact everyone I can think of! Absolutely unacceptable! Or was it just that I happen to be black?

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In Some Was Good, in Others Not So Much
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

PORTLAND, OREGON -- I shop at F.M. all the time, mainly for groceries, I spend three or four thousand dollars in their stores annually, and in general I've been satisfied. But recently I had one experience that was so utterly bad and stupid that I have to publish it. Here's what happened: My computer went out, and I needed an inexpensive computer to tide me over until my regular computer got fixed. F.M. had a couple in stock which cost around $200 and which would have met my needs, but there was no instruction manual. There was one online, of course, but since my regular computer was not working, I couldn't print it.

I asked the clerk, and finally the store manager, to print it out for me, which would have cost about ten cents in paper and ink, but they wouldn't do it. I wrote F.M. management and told them my story. I got a pro-forma reply letter in which they promised me to look into the matter and get back to me, but I never heard from them again. So if you want anything but the most minimal treatment, shop elsewhere.

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Horrible and Going Downhill
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

RICHLAND, WASHINGTON -- Shopped here 30+ years. Downhill after some new ownership. High turnover - never same cashiers. They all quit. Former employees quit after new ownership. Broken glass on cold cases (looks **). Sanitation wipe station removed. Sneaky: sale prices don't ring up and this happens repeatedly. Sent in comments to corporate website for feedback and No one responded!!! Confirm on delivery of comments. I have chosen to shop at Safeway and Winco. Bad aura hangs over store. Tenants in bldg next door (Hairmasters) moved out as Fred Meyer was going to raise their rent too high.

The “health food section” in bulk foods is now a various types of chocolate covered crap. Sigh... I miss the old Fred Meyer that valued customers and their employees. Lost my business for good!! Don't go!!! Do not support a store that treats their employees and customers like **.

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Shopping Here Is Getting Worse and Worse!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OAK GROVE, OREGON -- They never have enough checkstands open and when the line is long they literally take hold of your cart and tell you to come to self-check area, where there is one person helping several, up to six people who all need her because the machines have glitches. Produce has tiny barcodes (if they have a sticker on!) and how am I supposed to remember which kind of a dozen apples I'm scanning anyway? Not only does F-M pay their employees low wages, they simply don't schedule enough to be working so that shoppers have a smooth experience. I'll be shopping at Safeway from now on, even though F-M is 2 blocks from my house.

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Food Tastes/smells Like Laundry Products/air Freshener
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WASHINGTON -- We no longer shop here and had returned many items that tasted like laundry detergent, dryer sheets or air freshener. Baked goods, meat, produce, food in sealed packages all absorbed these odors. School supplies smelled strongly of air freshener, as did the paper goods. Toilet paper, paper towels absorbed strong laundry product odors as well. The plastic shopping bags even seemed scented with a sickly sweet smell.

We now shop at Trader Joes. They sell no strong laundry products, air fresheners, nor do they use scented plastic bags. We were literally tasting and smelling detergent and fabric softener on almost every item from Fred Meyer. We'd also stink when we'd return home from shopping here, having acquired all the ambient store scents. Sometimes we needed to shower and change our clothes if we didn't want to smell like Fred Meyer for the rest of the day. It was so gross. We're very happy with Trader Joes, food tastes and smells like it should, rather than scented laundry products or air freshener.

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Gift Card Fraud
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OREGON -- I had received a couple of gift cards 6 months before. I took them to the store and let my kids choose their toys and we went to ring them up. At which point the cashier says the cards have no funds. And I replied that I certainly hadn't used them since I never go to FM. She said not very politely either that she couldn't help me and either I wanted to use another card or step out of line.

I asked for a manager and she said none were available. I asked, "well what can I do, since in our state it's illegal to drain cards or expire them." She just says, "try customer service." But they couldn't help me either and gave me a number to call. The number said they'd get back to me in 2 weeks if I leave my name and number. (Probably to sell my info) And guess what they never did call. The person that gave me the cards has a receipt that they were paid for and funds should be there. So obviously this is their game. They just steal your money. Common con men. That should be their new name.

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A Friendly Neighborhood Department Store
StarStarStarStarEmpty StarBy -
Rating: 4/51

GREENWOOD, WASHINGTON -- I have been frequenting my local Fred Meyer (which happens to be across the street) for about 7 years now! I've had a lot of experiences with them and for the most part all good! A couple of instances that stand out are of a time I was short money and needed the self-checkout employee to remove a couple of items for lack of funds. She asked me very compassionately how much I was short, I said it was only a few dollars and to my surprise, they covered it for me! I was flabbergasted! Thank you Freddie's!

Also the self-checkout employees never question when I have an item ring up wrong, they ALWAYS give me the price I believed it to be and sometimes I'm wrong but nope they don't waste their time proving me wrong and that speaks volumes to me as a customer!

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Inaccurate Pricing
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BURLINGTON, WASHINGTON -- I attempted to purchase 1% milk from the dairy department. It was marked in the dairy case as an in-store special for 99 cents a half gallon. At the self checkout line it rang up at $1.69. I called the assigned employee over and she reprogrammed the sale to the correct .99 without a word of explanation. In the recent month I have had similar experiences at the Fred Meyer Burlington store and have begun to think inaccurate pricing at Fred Meyer (to their advantage) is the new standard.

In a recent survey I was asked if a new grocer came to town would I stay loyal to Fred Meyer. I answered probably not, and especially not if that new grocer was WinCo. I shop at WinCo whenever I pass by the Marysville store and I have never had an item incorrectly run up!

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Shoe Department in Redmond Fredmeyer
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

REDMOND, WASHINGTON -- I was looking at shoes and comparing shoes between one aisles and next aisles. The person that work in the shoe and clothing area came and start telling us to tidy up all of the shoes. The name of the person is "SUN". I told her that I am still working on the shoe but some of them are not mine. She told me and the person next to me to tidy up the place and keep checking on us every two minutes, making us very uncomfortable.

I ended up tidy up all of the shoes but it was not enough. She ask someone else to keep coming, someone with the black shawl worn over the head by Moslem women to keep coming and check on us. I ended up purchasing the shoes that had been worn by others because I grab the wrong box. My point: why should I do the employee job, while I am not even the Fred Meyer employee. It is Fred Meyer employee that should make sure all of the shoes goes the correct box and tidy up the area, why they are asking customer to do that. If they can't even perform to tidy up the store, they should not be working there.

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Purchase
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LYNNWOOD, WASHINGTON -- I went into the 164th store tonight and wanted to purchase a sofa that was advertised on sale. I asked an associate for assistance. She was unable to help me so she went and got another associate. When I told the associate I wanted to purchase the sofa he said they were all sold out. I asked him, "What about the display I was sitting on", and he mentioned that it had been sold to an employee. I asked, "Why the display wasn't marked as sold", and/or "Why the item wasn't removed from the floor?" He said, "Oh yeah, guess I should have done that huh?"

I then asked him about other stores having it. He proceeded to tell me that the entire state was sold out of the item and told me to have a good night. I then went home completely unsatisfied and quite frankly unhappy. I called around to 7 neighboring Fred Meyer and guess what? The store in Bothell had one. I was so disgusted by the attitude at the 164th store. I will not be shopping there anymore and will take any business to other Fred Meyer stores in the area. Customer Service people, it matters!

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Fred Meyer Rating:
Star Half star Empty star Empty star Empty star
1.7 out of 5, based on 38 ratings and
68 reviews & complaints.
Contact Information:
Fred Meyer
3800 S.E. 22nd Avenue
Portland, OR 97202
1-800-576-4377 (ph)
www.fredmeyer.com
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