Frigidaire Dishwashers Consumer Reviews - Page 2

CENTRE, ALABAMA -- Purchased the original dishwasher in November, 2007. The product was excellent for about 4 weeks. I always used the normal wash and set the dishwasher to run while we were asleep. Came downstairs one morning to a very hot kitchen. Notice dishwasher was flashing ER UN. Went to open the door and it was too hot and had to use a hot pad to touch the door and my cabinets around it. All the utensils plastic or wooden were either warped or melted. Had to let sit a few before being able to pull the drawers out. Went to Lowe's where purchased and they replaced the dishwasher with the same model on 1/28/2008. At this time I also purchased a four year extended warranty.

Installed the machine and two days later water was running out the bottom. Called the same repairmen used before. He came out and called Electrolux service representative. He described what was happening and from the factory the intake water hose had been installed incorrectly. He ordered a new hose, replaced it and the machine ran fine, was an excellent cleaning.

Then in December 2008, noticed machine was flashing error again. Opened the machine and the water spray arms were melted off again. Called Electrolux, told them the problem and they sent another representative out. He replaced the control panel on the door and water spray arm and we were back in business. Ran for one week and the same thing happened again. Called Electrolux and sent representative out again. He was told to put the other control panel.

I now have a machine that will not run on normal wash, it hangs and start error message again. I can wash on speed wash but have to watch it because sometimes it stops in the middle of the wash with error messages. All of utensils and dishes are burned from the extreme heat over and over. The only thing Electrolux will do is give me 70% of the purchase price toward a new machine.

I cannot dare operate this dishwasher without standing over it for fear it will burn my house down. In the 40 years I have used dishwashers I have never had this problem. I have even bought a rebuilt one that last 8 years. I will never buy another Electrolux product and will make sure all my friends and relatives know about the treatment both Electrolux and Lowe's has given me.

DUBLIN, OHIO -- Bought an entire kitchen (fridge, dish, range, microwave) just under six years ago. Even bought the 5yr extended warranty. Almost to the month after the extended warranty expired, the dishwasher pump started to make a great deal of noise. It has only gotten worse in the last year. This was supposed to be their top of the line "whisper quiet" model. Now, 5 1/2 years later the fridge bit the dust where the compressor failed. Lost a fridge full of food! Looks like they are now making major appliances to be disposable. The amount to repair them is almost equal to the cost of a new appliance.

AUGUSTA, GEORGIA -- So, I had a leaking Frigidaire dishwasher from the first week we bought it. The repair guy came out and couldn't fix it so SEARS replaced it. At that point I thought it would be a good idea to get a warranty so I purchased (for over $200.00) an extended warranty from Frigidaire itself. After multiple repairs they said I had extended the cost of repair and now they needed to replace the dishwasher. THAT was the last of it. It's been 3 months. Every time I call (which has totaled about 20 hours at this point- no I'm not exaggerating) I get "the check is in the mail" story. I've been lied to, not called back, put on hold until it hung up, and completely defrauded.

I've been given an authorization number and told in 72 hours I can go to Sears to pick up a new washer, I've been told one will be arriving at my home within 72 hours, I've been told "We are SO SO Sorry this has happened to you and we are going to pay for the install as well." That was 3 months ago. Guess what?? No dishwasher. I've notified the Better Business Bureau but I don't know what they can do. I seriously don't trust anyone who works for this company or any product that is going to be sent to me from this company.

Don't be fooled- steer clear. DO NOT buy the extended warranty from this company or you WILL regret it too. Buyer beware!! I wish I would have looked into it a little more. I see now that MANY others have had similar experiences. Bummer.

FENTON, MISSOURI -- My purchase (which was Jan 2010) was made on how quiet the machine was, then by appearance, then by place setting/silverware holder. This Frigidaire met all my requirements and I was tickled with the price as well. We had to install ourselves, as no one wants to be responsible for having to lift up a countertop to get the new unit in. Wow, how quiet this dishwasher ran! OH, but did it clean? NO. I called Sears (where we purchased this unit) and was told I need to run my hot water in the sink before turning on the machine and that I should only use cascade pellets and rinse aid. Two more weeks go by and I still have dirty, wet dishes.

To make a long story short, since I have had this unit, I have had a Sensor assembly, Thermostat & heater assembly, detergent dispenser (of which is on the door where you cannot place a cutting board or anything tall in the front, as it will not dispense the detergent) and now a drain pump replaced. Not to mention with this drain issue, it of course, leaked & my wood floor is warped. Do I keep and think how could anything else go wrong or replace for same dishwasher without having the warranty extended? Not at all happy with this dishwasher, but don't know if I can find another one in my price range that will make me happy.

We have had this dishwasher less than 3 years and have replaced the touch pad and circuit board 3 times. It broke again this month. Now all the lights are flashing and the diagnostic feature says it needs the same new parts again. The first time we called an appliance repairman and it cost more than $500. The next 2 times we bought the replacement parts for a total of more than $200 and did the installations ourselves. Now we are washing the dishes by hand. We are frustrated and putting off buying new parts again because of our dissatisfaction. Since the dishwasher is so new, replacing it is not an option. This is ridiculous. Please help.

I purchased all Frigidaire major appliances approximately 3 yrs ago and must say that for the most part I am not happy with the quality or performance of these appliances. The worst of all is the dishwasher (1500 series). I realize that it is not a high-end product, but there should be a minimum quality/performance level for any major appliance. The dishwasher has always done only a fair job in washing dishes, but the most annoying thing is how very loud it has become in the past year. My previous dishwasher, which was of the same price/quality level, made by Kenmore never became so loud, even after ten years of use, and did a better job of washing, even at the end of its use.

I also have a Frigidaire electric range (glass top) which is OK, but a year and half after using it, the door fell apart while I was in the middle of baking in it... just totally fell apart. I had to shut it off, wait for it to cool, and then figure out how to put it all back together. In this process, it became apparent to me just how cheaply this was constructed. Now I check periodically that the screws holding the door together are tight. Never had to think of this in any other oven I've owned -ever!

The washer & dry (front load, stacked, energy efficient) are just OK. The dry is no problem. The washer does a fairly lousy job with medium to larger sized loads... it's called a super capacity, but it does not do a good job on loads larger than small. I would not recommend Frigidaire to anyone and will not ever purchase appliances made by this company again.

MEMPHIS, TENNESSEE -- I originally purchased the 4000 Series AquaSurge in Oct 06. By summer of 07 it started having error code VO/UO and would start and stop either before it started washing or about 10 minutes later. The repairman replaced the control panel the first time, then put a rubber gasket around the thing to pull it out from under the cabinets some the next time, then replace the panel the next time! Finally Frigidaire replaced it with same model which broke down with same problems by the next summer! It was replaced again by Frigidaire since it was less than a year old and I have had this one repaired at least 3 times already.

I called Frigidaire Monday and said I want a replacement, but NOT THIS MODEL, but they won't replace until the repairman says it's not "cost efficient" to keep repairing it!!! Oh, I've also had the various repairmen tell me it keeps breaking because it's too far under the cabinets (apparently this was wrong cause the gasket thing didn't work), I wasn't keeping the rinse agent full (which I started doing and that didn't work) and finally, my hot water is too HOT for the dishwasher and makes too much steam!!!

GIVE ME A BREAK!!! I will NEVER purchase a Frigidaire item AGAIN! Oh, did I mention, I have a Frigidaire stove and fridge and have had problems with them too??? One more thing. I am tired of calling customer service and getting foreigners who sort of speak English but have no clue about how American customer service should work!!! I will be contacting my local news station's Consumer Reports department shortly. Don't want other consumers to have to deal with this junky dishwasher!

FLORIDA -- I bought the Frigidaire Gallery Series Dishwasher GLD3451RDS0 new. It never worked right from day one. The warranty process was so complicated and when I finally did speak to someone they were extremely intimidating and rude, being sure to advise me that they could charge a fee for a service call and for any parts needed. I finally figured out the thing would work if I used delay start, so for a while I put the dishes in and waited an hour for the wash cycle to commence... I was unhappy but could live with that.

A couple months later it stopped working all together, first flashing PF for power failure (so I reset the power) then EE (from which I could no response). A repairman advised me that the touchpads (controls) in these models are always bad and needing replacement. In other words, Frigidaire makes junk! I would NEVER buy any Frigidaire product again in my life and most certainly would not recommend the company's products to even my worst enemy. I am now buying another new dishwasher because it is cheaper than repeatedly fixing this Frigidaire.

LEXINGTON, KENTUCKY -- This is a GLD3540rdq0 Frigidaire Gallery Series Dishwasher that is a little less than 4 years old. We bought this new and it is only me and my wife that have used it, averaging about 3 times a week usage. This unit is getting power but does not respond to any button pushed and nothing comes on the screen. I tripped the breaker off and then on 2 reset it, PF was then displayed on the screen. Followed the manual to get it back to operating mode nothing happened. The only way to way for PF to disappear was to activate the door latch. After PF disappears nothing ever comes on the screen and the d/W is dead.

Called Frigidaire for help/guidance, they said the warranty is out and I have the limited warranty still valid and assured me that the technician service fee will be free if I called their service contract shop. That of course was not true. I figured I do not need someone to come and tell me that my dishwasher is dead for $80 and fix it for $150-200.

I will not be buying Frigidaire again. I know things like that may be liable to happen to any appliance but misinforming me and disclaiming there is a problem that is common to this model, is inappropriate way of doing business. The problem by the way is in the keypad and the Control Panel Board total cost that I won't pay to get it fixed. It's $230 for parts $80 for labor.

HOBE SOUND, FLORIDA -- I built my home in 2004 and at that time we decided to purchased the Frigidaire Professional Series Refrigerator, Dishwasher, and Electric Range. We have owned over 10 properties before building this last home. I have to say that this was the worst decision my wife and I made in the completion of the home. I have never experienced the noises the dishwasher and refrigerator continue to make on a daily basis. The dishwasher makes the loudest noises while cycling through each washing cycle. The dishwasher makes banging and clanking noises that are not coming from the inside of the dishwasher, but continue to happen during the washing cycles.

The refrigerator makes the most unbelievable tapping and clanking noises while the compressor kicks on. One evening while entertaining guest the refrigerator started its usual routine of noises and our guest asked, "What is that noise?" We were embarrassed to state it was our refrigerator. They couldn't believe what that had been hearing!

We truly wish we had taken the appliances back but the warranty expired and now we are stuck with the noisiest appliances we have ever owned. We truly disappointed in these appliances and will NEVER purchase another Frigidaire product again.