Frigidaire Microwaves Consumer Reviews

Two years ago we purchased and installed the Frigidaire Microwave FMV156DCG. After a period of time we experienced a problem with the plastic vent grill located above the door. The plastic became brittle and started breaking into chunks. I contacted Frigidaire about the problem and was told that it wasn't covered under warranty even in the warranty period. I was told that I could purchase the part for around $60 dollars. I also just received notice in the mail that my warranty period would be up very soon and Frigidaire asked if I wanted to extend my warranty.

I contacted Frigidaire again and said what good would it do to extend the warranty when they wouldn't even replace a plastic part. Finally Frigidaire responded and sent me the plastic grill so I could replace it at no charge. After the experience I was still somewhat disappointed in the warranty process that the only reason they replaced the part was because I said I would wait to see what they would do before I paid more money. I ultimately didn't purchase the extended warranty.

One week later I noticed that the front push pad control panel was actually moving back and forth in the lower right-hand corner. Thinking that perhaps a screw was off the back I followed the Frigidaire schematic and removed the panel. To my surprise the only thing holding the touchpad in place again was another piece of plastic about 1/16 of an inch thick. It had broken too and allowed the push pad to float around. Thinking perhaps I could purchase the part to fix this I was again surprised to find that it cost $116 online. If Frigidaire continues to use cheap plastic parts I will never purchase one of their products again.

I have only had the appliances 3 months and I already have to schedule a service call for both. This does not bode well for the future. My advice is to spend a few extra dollars for the next brand up. I was trying to save money. But looks like it going to come back and bite me in the.

AUGUSTA, GEORGIA -- My Microwave oven caught fire while using the baked potato auto sensor setting on the microwave. The food/compartment area started on fire and flooded my home with smoke. My first round with Electrolux Corporation Customer Service, the CSR chastised me for using paper towel in the microwave (see user manual page 6 on paper toweling and the endorsed use thereof). The next phone call was to Frigidaire, which said the accident was due to my not purchasing an extended warranty agreement. I made some progress with second supervisor.

The company offered to have an authorized dealer come out to service/replace parts (due to the sensor failure which caused the fire) at Frigidaire's expense. An authorized tech did come to my home and declared all parts fixable except the interior box. Since one of the parts requiring replacement (the compartment, scorched, discolored) is not available for replacement; Frigidaire is offering me a 60% rebate (customer penalty 40%) on a new unit. The company has fully conceded to paying for replacement parts and the labor to fix the microwave, unless! - the parts are unavailable.

The unit is trashed on the inside, but because the part is 'unavailable' and the unit is out of warranty, I am stuck with a torched microwave oven. The microwave reeks, the sensor panels are scorched and the Electrolux Corporation identification plate inside the oven is scorched beyond recognition. I am lucky my house didn't burn down. This product is not safe. Frigidaire is more interested in blaming and punishing the customer for parts unavailability than fixing a problem. Frigidaire has reneged on an agreement to provide parts and labor to fix my microwave oven.

In dealing with Frigidaire's Customer Service Department, it sounds like there is a huge party going on in the background. The CSRs stick to a script and insist that if a part is unavailable, too bad for the customer. The CSRs are very limited in their abilities to manage serious consumer concerns, however, in fairness to them, limited by Frigidaire to proactively see a problem through to resolution. The worst part of their representative's behavior was saying (though they admit liability) I should go after the dealer for total replacement, not them.

I am standing by to hear from Electrolux Corporation as well as from the Liability Department of Frigidaire. Frigidaire and Electrolux both are the subject of a Consumer Protection Agency report filed last week. Update: one attempt from Frigidaire, a message left on my cell phone. BBB forced Liability Department to respond to my complaint. Still dragging their feet. Frigidaire avoids consumer satisfaction like the plague.

PENNSYLVANIA -- My husband and I built a new house in which we moved into last October, 2007. We purchased all new Frigidaire appliances including Over the Range Microwave oven, electric range, dishwasher, and refrigerator/freezer unit. These were purchased in July 2007. This past summer, 2008, we had been having trouble with the microwave oven and even had a technician come out and service it when it was still under manufacturer's warranty. Recently, after the warranty has expired, we have encountered two more quality issues with the microwave and an even more serious problem with our range.

First, the plastic on the microwave louver has completely broken off over the screws and is unable to be reattached properly. Also, the top of the handle to the door of the microwave has busted off in a similar manner, where the plastic has busted off over the screw and cannot be reattached. We feel that these are quality issues as we have only been using this microwave for a little over a year and have already encountered so many problems.

Second, just last week while trying to cook our Thanksgiving dinner, the heating element in the bottom of the oven caught fire by itself, without any food dripping on it or anything. It just started sparking and making this awful noise and then flames started shooting up in the oven and smoke was everywhere. Luckily, I was in the kitchen (screaming) and witnessed this happening and was able to turn the oven off, or I fear that the entire range could have caught fire and possibly burned our house down. There is a visible place that you can see towards the back of the range on the right side of the heating element that is almost burned completely in half.

I was unable to finish cooking the things that were in my oven that I had prepared for our Thanksgiving meal, which was a huge disappointment to me and my family. I am just appalled at how many problems I have encountered in the short time we have owned these products. Here is the model number of the range: model # FEF336ECC, the microwave model # FMV156DCG.

AUGUSTA, GEORGIA -- We built a new house in April 2008 and all appliances were Frigidaire. To date all but the Dryer and Dishwasher have failed (in some way) with ZERO warranty assistance. #1 Washer model ATF7000FSI - Agitator paddles inside drum break (three times with nothing heavier than jeans inside) and door unlocks when it feels like it. #2 Side by side Fridge model FRS6LE5HSB3 - The day AFTER the warranty expired the ice in door quit working, still makes ice and dispenses water but when the ice paddle is pushed no ice drops and the auger inside the tray doesn't turn.

#3 Microwave model FMV159GC - The handle on the door cracked all the way from base to tip. Frigidaire said "abuse or slamming too hard", I can assure you this door was never slammed. It looks like the (cheap) plastic dried up and split. #4 The Range (my personal favorite) Model GLEFZ369FCC - Not only is this glass-top model junk it is a fire hazard. The front-left heating element in the glass top heats to wide open HOT whenever it wants and doesn't shut off unless you turn it the wrong way (to off) SEVERAL times. Sometimes when it goes off you will find the stovetop glowing red a few minutes later.

All items were purchased new when home was built, they are not bottom end models and all but the washer are Stainless Steel. I would stay away from this brand. Google any of their products and look at all the complaints of quality and service with this company. I wish I did before purchasing. After all these problems our custom home builder in Rochester, MN is no longer using this brand.

I uninstalled my 6-year-old Whirlpool over the oven microwave and replaced it with a Frigidaire Professional Series Stainless Steel Microwave made in Taiwan. The mounting bolts for the Whirlpool were twice the size of the Frigidaire bolts and the mounting on the microwave was a heavy duty nut mounted in the top of the microwave unit. The Frigidaire has no mounting nuts just tiny thin metal with a couple threads tapped into it. These of course stripped when mounting the 60 lb Microwave up to the bottom of the cabinets.

In addition the Whirlpool had a heavy duty mounting plate the full size of the back of the unit that mounted on the wall behind the microwave. The Frigidaire has a small 3" bracket that runs the length of the unit. I had to fabricate two brackets to support the front of the unit to the existing cabinets. If this is the Professional series what is the lesser series like?

I do not have the serial model for the Frigidaire stainless steel microwave because it was burnt beyond any recognition. We remodeled less than two years ago. My 18-month-old and myself were sleeping and the microwave was not being utilized but apparently caught fire. I awoke to dense smoke in which I twice could not get to my baby's room. We are so fortunate that we had a balcony outside of the master bedroom that I was able to scream for help. This is a condensed version of a loving mother having to deal with the possibility of losing her world... because of a Frigidaire microwave!!!

Front panel has come unglued.

PENNSYLVANIA -- The microwave is 2 or 3 years old and not under warranty. Was working fine and then suddenly began sparking out of the vent above the door. We shut it off and started it again to see what was going on and realized that it was about to catch fire. The burning smell was awful. We were lucky that it wasn't the kids using it who might not be quick enough to shut it down. So after reading several similar reviews looks like we won't attempt to have it fixed and will buy another brand.