Frigidaire Refrigerators Consumer Reviews - Page 2

We bought a Frigidaire frig model FFHS2611LBC a couple years back. We did not know the fridge part was heating up then recooling. Bacteria was growing on the food and we did not know it. We got Salmonella! We almost died! And I have a compromised immune system from Lupus! I could have died from Salmonella or complications. We now know that it heated up the insulin for our baby girl Boston Terrier that caused her death.

She had zero issues for 4 yrs until we got this crap fridge!!! Had this happened over the holidays I could have killed my whole family! You have no way of knowing unless you catch it, it goes completely out, or you get terribly ill! Frigidaire's response: “So? What should we do?” Please get this out of your house! It could save you or your family's life!!!

AUSTIN, TEXAS -- I had it delivered on 10/21/16, and I've already had 2 service calls on the ice maker. It will not make enough ice for 2 people to have 2 glasses is ice. The water melts the ice. All I've wanted to do is return the fridge and get my money back, but no one will take the responsibility.

Frigidaire is more than happy to send a service tech, but just be prepared to take a day off work. A service tech has to say the appliance cannot be fixed to have it returned. That doesn't work when it's just poor quality. Home Depot won't take it back because they special order all appliances. You can't try ice makers in the store so how are you suppose to know what you are getting? If I bought a car with quality/mechanical issues it would probably fall under the lemon law. Don't ever buy from this company unless you are willing to take a huge chance on their quality, and you have hours to commit to the run around when you call.

ALERT!!! DO NOT BUY A FRIGIDAIRE!!! My Frigidaire is only 3 years old and it started on fire! Within 30 seconds there was smoke and flames coming from inside the fridge out of nowhere. Luckily we were home AND in the kitchen when it started because our house would have went up in flames in a matter of minutes.

We called Frigidaire to report this and they didn't care. They said it is out of warranty and WE would need to pay for someone to come out and look at it to have it fixed and pay for parts. I wouldn't get this fixed or trust it EVER again. Wouldn't you think they would want to know why their appliance just started on fire? Out of NOWHERE! being only 3 years old? Nope. They said it was out of warranty so we would have to pay. Which I feel like I should not! And Frigidaire was ok with hanging up the phone, knowing their brand appliance started on fire, knowing that this could happen to someone else and burn someone else's house down, and they were ok with doing NOTHING about it.

DO NOT BUY FRIGIDAIRE ANYTHING! I plan on reporting this to every social media outlet, attorney general, news stations, because I do NOT want someone to lose their home or get hurt. That is how bad this fire was and Frigidaire didn't care. DO NOT BUY FRIGIDAIRE!!!

PASCO, WASHINGTON -- Lowe's was great. Good price, quick delivery. The Frigidaire is a wonder! As in, "I wonder how exactly they engineered so many industrial sounds into their refrigerator?" It's like a symphony of a train wreck, only more distressing. My count is up to about 17 distinct sounds this thing makes. At first I thought the fridge was going to explode, or burst into flames, or just fall over and die. But then I realized these sounds were natural, all by design.

Everyday I wonder what sound I will hear that I haven't heard before. It's like having a living mystery sitting in the kitchen. Will I ever buy another Frigidaire? Not a chance. I'm hoping this one will continue to make noise forever. God bless those engineers.

This is by far the worst product I ever purchased. I bought six refrigerators in the last 6 years all with ice makers. This purchase for my summer home, DGHF2360PF2a, side by side new style combo, the ice maker leaked from the day we plugged it in. I contacted the company and within 10 months it has been serviced 4 times. The 5th time will be in a few days.

Their product is so bad, they extended the parts and labor for another 6 months free of charge. But actually, the whole refrigerator should be replaced. This will never stop. It is a flaw in this model. DO NOT BUY FRIGIDAIRE. They have the worst customer service. How about the supervisor was toooo busy to talk. Scott will get back to me in 48 hours. BEWARE, THEY ARE SO BAD.

SEA CLIFF -- My wife and I recently purchased a new home, and the deal included relatively new kitchen appliances. Unfortunately, our Frigidaire refrigerator was of such bad quality, and our experience with the company was so poor, we felt obligated to document what we've encountered in hopes of informing others to avoid the brand. Our refrigerator was in reasonable shape upon moving into the house. Within 1 year of normal use by a family of 4, the plastic inside and outside the unit started showing fractures. Finally, random pieces of plastic, and then whole sections of shelves began breaking off.

We called Frigidaire, who informed us the unit had been purchased by the original owner in 2010, so none of what we experienced was under warranty -- We were informed that the replacement price for a SINGLE SHELF was $60! Amazingly, they refused to cover the near-total deterioration of most of the plastic shelving in the unit under any sort of "manufacturing defect" agreement. Instead, we'd be required to pay hundreds of dollars to replace the plastic shelves & moldings out of our own pocket.

Frigidaire: The right call would've been to stand by your products by offering an apology and replacement shelves, if not for free, then at a reasonable price. You've left a very bad taste in our mouths, and have certainly lost our trust and business.

I purchased a Frigidaire Refrigerator from Lowe's and paid a little over $2,000 for what was supposed to be a good, reliable product. After 1 year, the compressor went out and started making an extremely loud noise which could be heard from the opposite side of a 1800 square foot house. I contacted Frigidaire and they informed me they could not do anything because I was 10 days over my annual purchase date. I was then informed I would have to purchase an extended warranty plan as their plan only covers out to one year.

I had to purchase an extended warranty for them to take care of the loud noise. Then they informed me the earliest they could have someone come out to come fix the issue was 5 days out. I asked the customer service tech if there was any way I could get an earlier date and he said no. He informed me my situation was not an emergency situation so it does not require expedited service.

Needless to say, I will never buy another Frigidaire product as long as I live just because of their poor customer service and lack of professionalism/courtesy!!! Very disappointed, especially when paying over $2000 for their product. You are definitely not paying for their customer service. Social media here I come!!!!

CALIFORNIA -- Purchased a Frigidaire all-refrigerator, Model FPRH19D7LF from Large Appliance Store in Pleasant Hill, CA, in April 2011 and it quit cooling a couple of weeks ago, after only 3.5 years. I had two appliance repair shops, one a diamond certified shop and the other one suggested by the appliance store inspect the refrigerator. Both said that the sealed coolant system was leaking and that it was not repairable (first shop) and would cost about $700 to 1000 (second shop).

Considering the initial refrigerator price of $1400, neither option was possible. As suggested by Appliance store, I called the Electrolux/Frigidaire service line. They said this refrigerator had a I year warranty and that the sealed system had no warranty and there was nothing more they could do. Wow, is that what you would expect from a company that has produced appliances for so many years? Well, to say the least, my wife and I are very disappointed in Frigidaire and the large appliance store from which we purchased this product.

SALT LAKE CITY, UTAH -- 13 months after I purchased Frigidaire Gallery fridge the main circuit board went out and since it was over a year old I ended up paying 150.00 for part of service to have circuit board replaced. Now only 3 years old and a plastic fan in the back of fridge makes a horrible noise every time the fridge turns on. Never again will I buy another Frigidaire product. Also every time ice is made in ice maker one of the cubes sticks and won't pop out so fridge makes a clicking noise and I have to go in and pry out cube so the cycle will start over. So sorry I ever bought it!!!

Just wanted to let everyone at Frigidaire know that they should feel ashamed that they produce and sell such faulty products as my Frigidaire refrigerator Model # FRS6HR5JWO. It comes as no surprise that it barely lasted beyond it's one-year warranty for parts. Keeping things cold is not the problem. Yet the ice box continuously slides away from the contacts making only crushed ice. Then the deli drawer guides cracked out so the drawer falls to the floor when pulled more than a third of the way out. Then the other day, one of the adjustable door shelf clips broke off.

My wife was so proud to finally have a brand new refrigerator after 18 years of marriage. We had two hand-me-downs prior to this one that gave us far superior service before being retired. I feel cheated that I listened to the hype over your products. It's a mistake I will never make again. This poor excuse for a refrigerator is proof that Frigidaire cares more about making a quick buck than well-engineered products and happy customers.

Don't even get me started on the Frigidaire ATF7000 series washer and dryer set that didn't even make it two years before I took those money pits to the landfill. I can only hope that someone who cares about their hard earned money will read this and buy from someone else… anyone else.

Their response: "Thank you for contacting Frigidaire. We regret that you are unhappy with your appliances. Frigidaire uses some of the finest quality materials available and sophisticated assembly processes to assure manufacturing accuracy. Although we place a great deal of emphasis on quality control, there are occasions when even the best products may malfunction. Quality tests are continually conducted to provide the consumer with the best appliance possible in the industry. Each consumer may choose from a wide variety of appliances, each built to provide a quality product and various features to best suit their needs.

While we cannot implement all suggestions, all the information that we receive from our consumers is given to our design engineers. Only through feedback can we improve the quality, service and dependability of our product. We appreciate the time you took to write in regarding your appliance and we will continue to use your comments to improve the look, performance, and quality of our appliances in the future."

Which is Frigidaire's way of saying: From all of us at Frigidaire, we are too busy cranking out inferior products, that occasional really crappy products make it through our detectors. We have decided that in no way would we actually try and keep you as a valued customer (we are doing just fine tricking the masses into buying our products). We at Frigidaire have decided that your replacements parts will cost just over $100 dollars with shipping. Note that's just for the deli drawer guides, and a removable door tray alone that are now worth 21% the value of the original price???

Are they insane? It's not like I'm replacing the outer shell, or the compressor, or even something as sophisticated as the ice maker. No we are talking about maybe $2.00 of injected molded plastic. An incredibly brittle plastic that apparently is the best that their engineers can come up with. I'm guessing there was a huge backslide in technology at Frigidaire. Polymers of this nature are found all over the world in much higher quality.

It is obvious that the appliances of our parents' generation are no longer the focus of Frigidaire. It is the mass produced landfill fodder of poor quality products that every few years you'll need to replace that is their focus. And to top it off they want the consumer to swallow that they care about the environment with energy star stickers.

If just one person reads this and changes their mind in buying a Frigidaire appliance then it was worth my time to write this out. If by some strange alignment of the cosmos, ten or twenty potential customers read this, and are detoured. Then I will feel as if I have done to Frigidaire what they have done to me. Taken good money away and thrown it out the window.