Frigidaire Consumer Reviews - Page 2

ATHENS, GEORGIA -- Bought a new refrigerator (Model #FGHB2868TF4) less than 10 months ago and the compressor went out. It will be at least 14 days until they complete the repair by replacing the compressor. Given this time frame I had no choice but to purchase another unit (shame on me for buying Frigidaire again). I was thinking someone reasonable would have offered more than $100 toward the purchase given their inability to effect a quick repair. Especially since there is no such thing as eating out under current conditions and who can afford to eat out every day anyway. Never own anything from this company again.

MONTREAL -- I bought Frigidaire wall oven in 2017. Less than a year later coating on the bottom of their oven was peeling. The peeling is now the size of a football . Called, emailed
sent pictures including pictures of a scott towel I used to clean up all the black flakes from the peeling . I told them I was very concerned that flakes were blowing into our food...... ..nothing absolutely nothing but sarcastic advice on be careful how I clean, do not use harsh products, problem is cosmetic ......right I am 60 years old I really have that much strength to remove thousand of degrees fired on finished on an oven...Wow...Would like to know what their shareholders think of their advice.

There should be a recall.....finish or coating way too toxic for human consumption!

BEULAH -- I purchased a suite of Frigidaire Gallery Series in 2013. Thousands of dollars. In the past four years I have spent more than $800.00 to make my frige make ice. After numerous repair visits (at my expense) I have given up trying to make the repairs due to the cost of appointments. It still does not make ice. My microwave has now died for the second time in the four years. When I contacted Frigidaire I was told I am the fool that purchased their appliance and that because I didn't purchase their extended warranty they have No responsibility! What manufacturer makes appliances that do not last four years?!?
I wish there was a category that is less than one star.

PEORIA, ILLINOIS -- We purchased a ceramic top stove 10yrs ago last month July. The interior glass in the oven shattered. Of course the extended warranty is up. This month the stove top broke - very large cracks of course. No money to buy another one. Using gas grill to cook on outside. No baking a family of nine. At a loss as to what to do about meals especially when it starts getting cold - very disappointed with the stove. I called customer service. She said she has never had a complaint about the glass breaking on a stove. Was willing to send me the part for a price. No way would I get them, no warranty on them.

I have never heard of glass breaking on a stove top and oven. This is so dangerous cooking food and the glass top and oven window breaks. What would have happened if someone would have gotten cut the way the oven broke? Large pieces of glass could have done some real damage especially if one of my children would have been in front of the stove. Glad they weren't. I am a broke very disappointed customer.

FLORIDA -- I have the same problem with my Frigidaire freezer. Ice inside of a frost free freezer! Have had less than a year and they will not replace the freezer. The tech has tried to fix it but they have said that my freezer is unrepairable with this problem. There is also ice all in the inside of the door itself. I have called Frigidaire many times and when the tech called them Frigidaire told the tech to sit on my door and make it work (Ha Ha so funny!). The tech had them on speaker phone so I heard everything that was being said but they will not replace a frost free freezer icing up inside!

HANCEVILLE, ALABAMA -- In February 2007 we bought a Frigidaire Side By Side Refrigerator model number FRS6LR5EM6. The end of September, the 27 or 28, it quit freezing/cooling. I called the service center and was told they could get someone to come out and fix this on Oct 3. That was almost a week later but I thought hey I'll get it fixed. They came out and diagnosed the problem as a compressor that was faulty. They see it a lot he said. It will take a week for the part to come in. I had bought a 4. something cubic foot refrigerator to tide us over. Thursday Oct 11 I called the service repair center to see if the part was in and when they could fix the refrigerator.

"That part won't be in for 7-14 business days", the receptionist informs me. I told her that was 3 weeks without a refrigerator and she said "oh well". I called Electrolux and they said "we can overnight the part." I said "great." They said "we will call you back", they never did. Friday Oct 12 I called back and was a little more forceful in my frustrations of not having a refrigerator that worked in the last 2 weeks. "Call the repair place and tell them to send us a fax stating that it is unrepairable due to the part being on back order and not available until Oct 31."

I called and the receptionist was very rude and told me that she hardly called Oct 17 as the end of the month. I told her what Electrolux told me and they faxed it. Tuesday I called Electrolux and asked if they received the fax and they said they did. I called back Oct 17 and asked about the status of this they told me it was denied because they could overnight the part to me and I would receive it Thursday. I didn't get the part yesterday and the repairman can't come out and fix it until Tuesday Oct 23 almost 1 month since I called to start with.

My husband wants to buy another refrigerator and take the 8 months old one and light it on fire at Electrolux Headquarters in Georgia. I guess I will call in a little bit and ask them what DHL did with my part because it did not come here. I think all the people who have been burned should get together in a class action suit against this company and clean them out so they can't screw other people over. I will never buy anything from this manufacturer nor will anyone in my family.

Edit for update: The now is now supposed to be here today. I'm not holding my breath. I have also made a customer review at Lowe's and emailed the head of customer service department. More: DHL called today and asked for a house number because all they have is the street city sate and zip code. Now I can expect my compressor Monday, and magically their customer service centers are down this afternoon. Finally after 2 hours of waiting to them to call me back(they never do), I called and got someone who was droning on and on about how sorry he was. If he was truly being sorry I couldn't tell it from his tone sounded top scripted for me to be believable.

I guess I will see the shipping label for myself when/or if it gets here Monday. A whole freaking month without a working refrigerator. I almost think I should run an ad in the paper and sell it to cut my losses and buy a different brand. I just hate losing that much money. I have filed a complaint with the BBB, the Attorney General of my state, posted bad reviews on websites, sent an email to the head of customer service and going out Monday is a certified letter going out to the Vice President of Customer Service department.

Edited for update 10/23: After waiting until 4 pm on Monday for DHL to bring the alleged part, we once again called Electrolux to ask how much longer must we wait to get this part. The repairman is supposed to be here Tuesday between 1-5 pm to install this part that I have been repeatedly assured is arriving on Thursday, Friday, Monday and now Tuesday. We were told they don't know what the problem is as DHL has it in Birmingham which is 60 miles away from our town.

The repairman is coming today and I haven't called to cancel the appointment, just in case the part magically appears before the appointment time. We have once again been assured that this part will arrive in the morning. I guess Electrolux will pay for this service call also. This afternoon I am going to buy a new refrigerator and file a suit against them in small claims court for the price of the old one.

I received an email from the head of the customer service department and he said while he was very sorry for the wait and bad customer service from them and the repair place there was basically nothing he could do. Evidently his title hold no power whatsoever except to gain him more money than the average Customer service representative.

HIGH POINT, NORTH CAROLINA -- I have a washer and dryer that I purchased from Frigidaire last year. From day one I have had issues with the dryer not completely drying my clothes. I have called, I have had someone come out and was told that nothing is wrong with the dryer.

One night after drying the same load of clothes six times, I have finally decided that no matter what they, this machine is a piece of garbage. Do you know how high my electric bill has gone up since I purchased this equipment? I would like someone to contact me and explain why I am having these issues. You cannot possibly expect me to believe that it is normal for it to take six cycles to dry an average load of clothes.

I would also like to share with you the experience that I had with their Customer Service department over the last two days. On Tuesday 8/9, I called in to the toll free # and spoke with a young lady by the name of Shaniquia. I explained my situation to her and she trasferred me to someone by the name of Christina. Christina told me to have someone to come over and give me a diagnostic of my machine. She also gave me the names and number of two service agents to contact.

I assumed that since this had been an ongoing problem that Frigidaire would pay for this. When I called the agent, I was at that time informed of how much a service call would be and that he would be expecting payment from me at the time of service. On Wednesday, I called your toll free number again and as luck would have it, Shaniquia picked up the phone. Obviously she did not remember me.

After explaining the situation to her again, she explained to me that my appliance was no longer under warranty. That your company was no longer responsible for service calls. I told her that I understood that, but I would like to speak with someone to express my displeasure in this situation. She then went on to tell me that there was no else that I could speak with.

I asked was there a Consumer Affairs department. She said no. I asked was there a corporate office. She said no. I asked was there a supervisor. She said that would be her. I asked if I could speak with her supervisor. She said that they were not available. I asked if she could put me through to the person (Christina) who I spoke with on yesterday. She said that she did not know who that was as the number that she transferred me to was not in the same office. My question to her was: if she was able to transfer me to that number, why was she telling me that there was no one else that I could speak with?

I told her that I found it extremely hard to believe that a company of this stature would not have anyone else that I could speak to other than on the Customer Service level. This is the same company that in its greeting says "welcome to Frigidaire, the world's largest supplier of home appliances". I thanked her for her time and we ended the call.

I immediately called back and spoke with Kelly who was of all things A SUPERVISOR that Shaniquia told me did not exist!! I explained to Kelly that I really did not feel like going through this entire explanation again. That I only wanted another contact number or address that I could call and speak with someone about this situation.

Before Ms. ** put herself in a position to discredit herself like Ms. ** did, I told her that if she was unable to supply this information to please tell me and I would get it off of the internet or through the Better Business Bureau. She gave me the following address: Electrolux Major Appliances, Customer Care Center, PO Box 212378, Agusta, Georgia 30917. If this is not the correct address, I will soon find out because as soon as I send this letter, I will start researching your company information.

I have had this appliance for over a year and true - my warranty has expired. However, I have had two service agents come out and tell me that there is nothing wrong with the appliance. I have contacted the technical department numerous times and have been given troubleshooting tips in order to make sure that my settings were correct. None of these things have been helpful.

I have received several extended warranty offers through the mail, and if I were satisfied with this product, maybe I would have taken advantage of those offers. But why would I purchase an extended warranty when I can't even get my appliance fixed through the original warranty? This appliance has NEVER worked properly.

I don't know if Technical Support has a record of my calls, but the two service visits are recorded. I have resorted to finally taking my clothes to the laundromat to dry. Now guess what?? The washer no longer works. I am so disappointed in this company and their customer service department. And Shaniquia should go back and be retrained on Customer Service procedures.

NEW YORK -- Broke 4 different times right after warranty all they tried to do is sell me over priced parts at a 50% mark up telling me they giving to me for 20% off liars and cheats

MIAMI, FLORIDA -- Door hard to open. purchase may 26 2016 problem since the beginning that got worse as the days passed the answer from customer service was that nothing can or will be done to remedy this faulty freezer because the unit is in the garage and the temperature is the cause of the problem ( we always had a freezer in the garage)

EDMONTON, MONTANTA -- Model FFTR1821QW1: We bought this fridge in late May 2015. By October, the door handle had broken into two pieces, very poor quality. Company says that is a cosmetic feature, so they won't do anything about it. It is my responsibility.