We Built a new house and moved in May 2017. April 2018 we started having problems with our GE Monogram dishwasher. It started getting a red/brown fine dust in it and started leaking. It coat our dishes and inside of washer. We contacted company since it was under Warranty. It took a week and half for someone to show up. He gave us cleaner (which I already tried) and “repaired” it. We also got a water softener and water filter installed just in case it was on our end.
Within days it started leaking again. Called again. Repair came out again. No explanation of what is cause but would not pull it out because if he did it would have to be replaced. Company offered to pay half to replace if we would replace with exact same thing. No! Since then has leaked again and red dust is still there. It no longer drains and as of yesterday doesn't even turn on. We spent $1500 on this dishwasher and got nowhere with them. Went and bought a cheaper one today. Cannot deal with it anymore. Run from this product!
Monogram Refrigerator is absolutely worthless and forget fixing a defective piece of junk product. Called the GE people and best they could offer was a replacement new refrigerator at $2600 dollars. Really, what happened to the $2600 worth of the refrigerator that I did not receive from a sorry product. Stupidly this is the second Monogram refrigerator that has given out with only operating for four years. So GE you owe me a new one since zero out of two did not last more than four years. I know I won't get that from GE and I know they really could care less about me or their refrigerator so take it from me don't buy this worthless bucket of bolts. Get another brand.
ALL, FLORIDA -- Bought this refrigerator new when we built the house in 2004. Best on the marketplace, I thought. The ice maker flapper worked only a short time, and was never repaired. Why? Because there is no known way to access and replace the flapper without destroying the door of the freezer.
LOUISVILLE, KENTUCKY -- We purchased our first GE Monogram 36" all refrigerator when we built our house in 2004. It worked well for a few years and then started having the black mold as talked about in other complaints along with excessive moisture in the refrigerator and packaging. There is a LARGE build up of ice on the coils. After 3 repairmen & $500.00 + we thought it was fixed, it wasn't. We decided to purchase a second GE Monogram 36" all refrigerator after talking to the company and feeling that this issue had been resolved.
We purchased the 2nd one in 2011, it was fine for a few years and then the temperature started creeping up. The refrigerator is set to just above freezing, 34 degrees. The internal thermometer says 40 degrees, I put in a portable thermometer, it really is 42-43 degrees in there. We had it worked on once, they replaced a part, Sensor Temp. FF, part # WR55X10025. It was "fixed" for about maybe 6 months. I am done with these, I do think the company knows that these are pieces of junk. I know they are entry-level built-ins, but they don't have to be throwaways!!! I purchased what I should have gotten from the beginning, a Subzero!!! Woohoo.
ST LOUIS, MISSOURI -- Bought a GE Monogram French Door counter depth refrigerator from Sears Outlet, with a warranty. In the store it was cooling. Upon deliver it was not cooling. The unit was only six months old. Sears presented the unit as not being refurbished and the minor dent on each side was the defect. I called GE and was told to call where I purchased the unit. The sales representative was extremely rude.
I called my warranty company and the representative sent said it is low on coolant and indicated I should call GE because they would have all the information and tools to fix it. He didn't even pull it out from the wall. He further indicated the warranty company doesn't see new refrigerators, therefore, not too familiar with how to fix. I called GE again and the greatest service representative was sent to my house to look at the refrigerator! He linked the refrigerator to his computer to take the vitals. He pulled out and unscrewed the back to find the seal had been tapped, which Sears claimed nothing was refurbished.
He phoned GE who pointed him to Monogram. Monogram customer service representative said they could not help and would not replace and indicated to send back to Sears. It was an awful experience as I was sold a warranty the didn't support the product, and the Monogram, which was a brand new unit with a minor indentation on each side, did not cool. It wouldn't have been so bad, but it was such a beautiful solid refrigerator, and I was so excited to have it, and it didn't work. Regardless, Monogram should have stood behind this six month old unit. The only reason I would buy a GE is because the service representative who came to my house was so great.
CINCINNATI, OHIO -- We too, like many others have had the same problems with our GE 36" Monogram refrigerator. The problem is definitely a manufacturing defect, that GE will not admit. The problem is widespread with this model. We had the paint chip and rust start within the first year, and then the black mold started on the interior. We too, had certified GE service tech. give us a line of BS, said the refrig. needed freon. After reading the posts of many other owners having the same problems, (thanks to all for posting) it has saved us from buying another GE mono refrig. to replace ours.
We have the dilemma of having our cabinetry reworked because the refrigerator is built in with custom panels. We found an Electrolux single door we are going to try to retrofit. GE can have our refrigerator! They should have their engineers fix the mfg. defect or stop selling this model. It is a health hazard! Do not buy a GE Monogram refrigerator.
We purchased all GE Monogram appliances when we remodeled our kitchen a few years ago. All appliances have broken in a short period of time, but this is the worst. We discovered black mold growing inside our expensive refrigerator. Called GE and the representative at Monogram had the nerve to tell me there's nothing they can do about it!!!!
There was a class action lawsuit against them for this issue and GE never notified anyone who purchased this refrigerator. They had to replace it as there was no way for the servicemen to fix it! And this is what I spent a lot of money on??? I'm pissed beyond belief. NEVER BUY GE PRODUCTS!!! Have to get a lawyer to sue them now.
LONG BEACH, CALIFORNIA -- GE Monogram is a $6000.00 refrigerator that is a total waste of money and time. It constantly grows mold, the seals broke, the fans broke, the motherboard goes out, the ice machine doesn't work. If you want to spend $6,000 on a refrigerator and then constantly pay for repairs then this is your machine. I had 3 repair technicians tell me if a piece of garbage and unrepairable. But the representative on the GE Monogram phone line swore to me that they are certified Representatives could fix it. Only to spend another 108 dollars to be told it's not fixable. Dishwasher is pretty much a piece of crap too period. I will never buy another GE product as long as I live.
LOUISVILLE, KENTUCKY -- I bought this G.E. Monogram built-in refrigerator 7 years ago, in 2008. From the very beginning it began to grow mold in a way I have never seen in any refrigerator. Every bottle and jar was dotted with black spots of mold. I constantly wiped everything down with Clorox wipes. When repairmen were here for other reasons I mentioned it and asked if there was some kind of setting that needed to be changed. They didn't know of any. In a couple years the mold situation was still out of control. I constantly had to clean it and asked again if there was a filter somewhere that had become contaminated and needed to be replaced, but was told no.
I eventually purchased all new door shelves, at a very heft cost of many hundreds of dollars -- I think about $350 - 400 -- because they had cracked and the cracks filled with mold and I could not get it clean. I have removed all the shelves and drawers many, many times. I've never had to do this with any other refrigerator. In addition the white painted metal is peeling off and rusting everywhere. Wherever the paint is chipped it rusts. The lower edges of every shelf bracket have rusted. This had happened within 2-3 years of purchase.
Also the drawer tracks are loose. I have to tighten the screws all the time, but they re-loosen. I store water and drinks in the drawers, as I'm sure many people do and they obviously were not made to hold any weight. After about 3 years the refrigerator started not functioning well in the summer. It will get warm at the top and the compressor ices up. One repairman replaced a thermostat. I think one put freon in. I've defrosted the compressor many, many, many times. Three times this year alone (middle of June). Once I lost a full refrigerator full of food because of the refrigerator not staying cold.
Now they want to put in a new compressor, which fortunately is under extended warranty, but we will still be paying labor. I think we've paid about $2,000 on parts and service for this unit, probably more. I'm incredibly frustrated that the repairmen do not know what is wrong with my refrigerator and never listen to me when I tell them what my concerns are.
Now I've learned that many people have had the exact same problems. Why doesn't the dealer know about this? Why haven't they told me when I have asked specifically about mold? This is by far the most expensive appliance I have ever purchased and the cost certainly makes the poor performance that much more infuriating.