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General Electric Company Monogram Series Consumer Reviews

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Horrible Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BUY A DIFFERENT WALL OVEN. I purchased this wall oven in April of 2018. Within a month, that nice interior light would not go off. It is October 2018 and the light is still on continuously. GE has sent a repairman out three times. The oven was installed about 30 days when the problem occurred. Practically brand new. It has been pulled out of my wall, totally taken apart TWICE to try and even get to the lights to replace them. The repairman wasn't really sure what to do, so he replaced the control board as well as the lights... still no change. It's a guessing game as to what the issue is.

It is now October 2018 the oven light is still on. Have been waiting on replacement parts for MONTHS. I had appliances that worked perfectly but talked my husband into UPGRADING to MONOGRAM... what a joke. Worst money we ever spent. Features are ok; hate the knobs because you have to turn to get to everything including the timer to set it for a only a few minutes. Looks pretty in the wall though except, for the light that stays on nonstop.

After the two complete disassemblies by the repairman I asked for a new oven and was told that GE has a policy that as long as the unit functions, it won't be replaced. I was told that since my oven heats up and cooks, it's functional. REALLY? Why put features in appliances if they are not expected to, work? Take my advice... I don't care what else you read... you do NOT want to buy this oven. Get a Kitchen Aid or spend the extra cash to get a WOLF. THIS IS A WASTE OF YOUR MONEY. I have owned GE appliances for 30 plus years and this is the first bad review I've ever written. At this price point, I would expect a better product. GE SHAME ON YOU!

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Monogram Appliances Not Worth the Money
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

We bought an expensive GE Monogram appliance package (over $20k) a little over a year ago. The microwave did not work out of the box. The dishwasher worked for about a month then had to be repaired twice. Just after the 1 year warranty expired the microwave stopped working (again) and the handle on the refrigerator is very loose (no external screws so you can't fix it yourself). I will never buy GE again. It's worth it to spend $10k more on a better brand such as Viking or Wolf and get appliances that actually work as intended for years and years.

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Horrible
StarStarStarStarStarBy -
Rating: 5/51

We Built a new house and moved in May 2017. April 2018 we started having problems with our GE Monogram dishwasher. It started getting a red/brown fine dust in it and started leaking. It coat our dishes and inside of washer. We contacted company since it was under Warranty. It took a week and half for someone to show up. He gave us cleaner (which I already tried) and “repaired” it. We also got a water softener and water filter installed just in case it was on our end.

Within days it started leaking again. Called again. Repair came out again. No explanation of what is cause but would not pull it out because if he did it would have to be replaced. Company offered to pay half to replace if we would replace with exact same thing. No! Since then has leaked again and red dust is still there. It no longer drains and as of yesterday doesn't even turn on. We spent $1500 on this dishwasher and got nowhere with them. Went and bought a cheaper one today. Cannot deal with it anymore. Run from this product!

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Monogram Refrigerator
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Monogram Refrigerator is absolutely worthless and forget fixing a defective piece of junk product. Called the GE people and best they could offer was a replacement new refrigerator at $2600 dollars. Really, what happened to the $2600 worth of the refrigerator that I did not receive from a sorry product. Stupidly this is the second Monogram refrigerator that has given out with only operating for four years. So GE you owe me a new one since zero out of two did not last more than four years. I know I won't get that from GE and I know they really could care less about me or their refrigerator so take it from me don't buy this worthless bucket of bolts. Get another brand.

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GE Monogram Side-by-Side Refrigerator ZISS480DRBS
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ALL, FLORIDA -- Bought this refrigerator new when we built the house in 2004. Best on the marketplace, I thought. The ice maker flapper worked only a short time, and was never repaired. Why? Because there is no known way to access and replace the flapper without destroying the door of the freezer.

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Piece of Junk X 2
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LOUISVILLE, KENTUCKY -- We purchased our first GE Monogram 36" all refrigerator when we built our house in 2004. It worked well for a few years and then started having the black mold as talked about in other complaints along with excessive moisture in the refrigerator and packaging. There is a LARGE build up of ice on the coils. After 3 repairmen & $500.00 + we thought it was fixed, it wasn't. We decided to purchase a second GE Monogram 36" all refrigerator after talking to the company and feeling that this issue had been resolved.

We purchased the 2nd one in 2011, it was fine for a few years and then the temperature started creeping up. The refrigerator is set to just above freezing, 34 degrees. The internal thermometer says 40 degrees, I put in a portable thermometer, it really is 42-43 degrees in there. We had it worked on once, they replaced a part, Sensor Temp. FF, part # WR55X10025. It was "fixed" for about maybe 6 months. I am done with these, I do think the company knows that these are pieces of junk. I know they are entry-level built-ins, but they don't have to be throwaways!!! I purchased what I should have gotten from the beginning, a Subzero!!! Woohoo.

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GE Monogram French Door Refrigerator Did Not Cool Upon Delivery
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Rating: 1/51

ST LOUIS, MISSOURI -- Bought a GE Monogram French Door counter depth refrigerator from Sears Outlet, with a warranty. In the store it was cooling. Upon deliver it was not cooling. The unit was only six months old. Sears presented the unit as not being refurbished and the minor dent on each side was the defect. I called GE and was told to call where I purchased the unit. The sales representative was extremely rude.

I called my warranty company and the representative sent said it is low on coolant and indicated I should call GE because they would have all the information and tools to fix it. He didn't even pull it out from the wall. He further indicated the warranty company doesn't see new refrigerators, therefore, not too familiar with how to fix. I called GE again and the greatest service representative was sent to my house to look at the refrigerator! He linked the refrigerator to his computer to take the vitals. He pulled out and unscrewed the back to find the seal had been tapped, which Sears claimed nothing was refurbished.

He phoned GE who pointed him to Monogram. Monogram customer service representative said they could not help and would not replace and indicated to send back to Sears. It was an awful experience as I was sold a warranty the didn't support the product, and the Monogram, which was a brand new unit with a minor indentation on each side, did not cool. It wouldn't have been so bad, but it was such a beautiful solid refrigerator, and I was so excited to have it, and it didn't work. Regardless, Monogram should have stood behind this six month old unit. The only reason I would buy a GE is because the service representative who came to my house was so great.

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Black Mold on These Useless GE Monogram Refrigerators
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

We purchased all GE Monogram appliances when we remodeled our kitchen a few years ago. All appliances have broken in a short period of time, but this is the worst. We discovered black mold growing inside our expensive refrigerator. Called GE and the representative at Monogram had the nerve to tell me there's nothing they can do about it!!!!

There was a class action lawsuit against them for this issue and GE never notified anyone who purchased this refrigerator. They had to replace it as there was no way for the servicemen to fix it! And this is what I spent a lot of money on??? I'm pissed beyond belief. NEVER BUY GE PRODUCTS!!! Have to get a lawyer to sue them now.

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GE Is Garbage
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LONG BEACH, CALIFORNIA -- GE Monogram is a $6000.00 refrigerator that is a total waste of money and time. It constantly grows mold, the seals broke, the fans broke, the motherboard goes out, the ice machine doesn't work. If you want to spend $6,000 on a refrigerator and then constantly pay for repairs then this is your machine. I had 3 repair technicians tell me if a piece of garbage and unrepairable. But the representative on the GE Monogram phone line swore to me that they are certified Representatives could fix it. Only to spend another 108 dollars to be told it's not fixable. Dishwasher is pretty much a piece of crap too period. I will never buy another GE product as long as I live.

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Monogram Refrigerator
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

My Monogram has been nothing but trouble since I bought it. Repaired 5 times for the same problem. Now it needs repair again. Mold has also been a constant problem. Their service stinks and they do not keep appointments. Buy anything else!

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General Electric Company Monogram Series Rating:
Star Half star Empty star Empty star Empty star
1.4 out of 5, based on 17 ratings and
39 reviews & complaints.
Contact Information:
General Electric Company
3135 Easton Tpke
Fairfield, CT 06432-1008
203-373-2211 (ph)
GE (fax)
www.ge.com
richard.wacker@corporate.ge.com
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