SAN FRANCISCO, CALIFORNIA -- Dealing with Geek Squad has been an absolute nightmare!! And judging by the hundreds of other reviews here, I'm guessing most of you feel the same way. As a business owner, and computer user, I rely on technology.
I hired Geek Squad to fix a start up virus issue. The computer would pop up virus warnings telling me to call a bogus phone number. The phone number, when called, would be answered by an overseas person trying to get my credit card number. I almost gave it to them too.
I took the machine to Geek Squad to have it removed. $300 later and 3 days later I had the computer back. EVERYTHING WAS GONE!!!! All my pictures, all my documents, EVERYTHING!!!!
When I called them, they said that they had to replace the hard drive because the virus was so bad. I demanded to speak to a manager and told them I wanted my old hard drive back with all my stuff on it.
I started calling friends for some suggestions and luckily was referred to safepcfix (guaranteed too,) which is an online computer repair company. After speaking with their technician I was able to get ALL OF MY data back off the old hard drive and get the virus removed. They helped me navigate the BS with Geek Squad so that I could get my money refunded back to me and return the new hard drive that I didn't need.
Geek squad lied to me blatantly stating that I needed a new hard drive. I found a better company that was able to not only get my "lost data" back, but they were able to get me a refund from the Geek Squad.
Please do NOT hire the Geek Squad to work on your computer. It will only cause you problems and money that you don't need to spend. The tech guy at safepcfix com was more reasonable of a cost as well and helped get it up and running.
We paid for Geek Squad to install receiver, TV, and accessories. They came for everything out, opened and took out the new (which we paid a lot of money for) equipment and told us they were out of time and would be back at 3 pm. Never heard from them. Called customer service 3+ times - tried to get to listen, call store 2x. Finally, actually went to store and insisted seeing a manager. Not sure yet how much that will work out. We are still a mess in our main line, video no space, waiting all day for nothing. Don't know when it will be resolved and we paid + 5,000.00 for the privilege!
WASHINGTON D.C., DISTRICT OF COLUMBIA -- I paid Geek Squad to service and fix my printer. The agent, Jeysson **, came to my home for two minutes and said he fixed it. Of course, the printer did not work. After two weeks, Geek Squad said they would fix the problem with no new charge. In the meantime, my business was without a printer. The very same agent, Jeysson **, come to my home. Says he has fixed the printer, and in fact successfully prints out a couple of pages, before saying he is leaving after a full three minutes.
When I tell him the problem is maybe a bit more complex, I barely persuade the guy to print out at least two or three more documents to be sure. He does so-- after calling me "Bro", telling me I don't understand computers like he does, and am "dumb"-- his exact words.
After he prints the third document, the printer doesn't work. He suggested there is a system operations problem. Then, the guy said there must be something wrong with the printer and I should buy a whole new printer from Brother, but he is not sure of that either. He leaves without the printer being fixed. When I ask him if he can fix it before he leaving or at least diagnose the problem, he says he is "backed up with other appointments, Bro" and when I persist in asking him to do his job, he mouths off a bunch of obscenities and says "that's just the way it is bro".
STERLING, VIRGINIA -- So I was having problems with my laptop as it was randomly freezing up and rebooting itself. I bring it into Geek Squad for an analysis. Once complete, they tell me I need to replace the graphics card for a whopping $500. I, trusting this was a correct diagnosis and having an expensive device, agreed, paid up, and received my "fixed" laptop a couple weeks later. Used to not having a laptop, I didn't touch it much for the first month, and the problem didn't arise as it was random and usually associated with heavy use.
A month later, the issue reoccurred and became more and more frequent. I brought it back in December and complain that it is still broken. They reinstall the OS and scanned for viruses. I get it back, same problem, nothing is fixed. I take it in again and they tell me I need to pay more money to have it analyzed again, otherwise I'm screwed and just spent $500 on a solution they told me would work and didn't. I don't have the money to continue dealing with them anymore, my laptop is still broken, and Geek Squad is rejoicing in making my money off of their own false claims.
Pissed? Yes. Their customer service? Extremely dismissive and unhelpful. Would I recommend Geek Squad to others? No, I'll probably go as far to write an angry review about them and warn others of being scammed. Oh ya, Geek Squad scams its customers.
SOUTHLAKE, TEXAS -- I made an appointment to have our Home Theatre looked at. DirecTV said they thought the HDMI cable needed to be replaced. I made an appointment for service, and the Geek Squad was to arrive between 8am and 12pm on Monday, Dec 24. ** said that we should be prepared for an 8am arrival, so my husband and I were up, dressed, and ready to go. By 2:30, no Geek Squad. We had household guests arriving throughout the day, had plans, but had to wait for the Squad. I called at 2:30 to check and see if they were just running behind. I was told that they "tried to reach out to me and let me know that they would not be seeing me today." WHAT???!!!
First of all, you tried to "reach out to me?" We've been here ALL DAY WAITING ON YOU!!!! NOBODY "REACHED OUT." The worst thing is they never offered any other reparation. I have 14 people here for Christmas, 6 DVDs to watch in the theater, but now I have no theater for the holiday. As a business owner myself, I would have at LEAST expected an offer to discount a future appointment. They just kept saying, "I'm sorry, we tried to reach out to you." All I can say is I will NEVER use Geek Squad and will make sure ANYONE who asks me about our office or home theater repairs hears my story. Shame on you!
TUCSON, ARIZONA -- DON'T TAKE YOUR MAC FOR HARDWARE ISSUES! I was having an intermittent issue with my battery not charging on my MacBook Air. And it died early yesterday afternoon. Went on the Geek Squad web site to schedule an appointment. I answered it is a MAC, I did have hardware problems and my battery would not charge. Could not get in until 8:00 that night. So I went in and the tech took one of their cords, plugged it in and it did not work. So she told me that they would have to ship to KY (they do NO Mac hardware work locally - Tucson, AZ) for diagnosis. That would take a week and I could hope to get it back in 2 weeks! WHAT???? So I went to an authorized Apple service center. Turns out there was a small spec of paint (I am an artist) stuck in the charger port. 2 minutes and $30 later my Mac is completely healed. I only wish I had looked at Yelp reviews before I went.
MR., OREGON -- I had been a Geek Squad client for over 5 years and for the last two I have had to award it 1 star. They got so big that the service went from great to good, then good to poor, and now the only way to describe it "it sucks".
You can grow old and bald waiting for service, and when you get it the service is at best fair. Go into the store and it is even worse as these kids that work there have more attitude than a TV star.
I switched to Hello Tech and so far 5 stars.
BENSON, ARIZONA -- I bought a year contract with Geek Squad because I live half the year in a remote location and wanted online help with computer problems. I have had two problems. Same result, they ask more questions than help. Seems they don't have a system that recognizes the contract. Waste time while they look for it. Both problems took more than a half hour to finally tell to take it to the store I bought the device and make an appointment. I went to a Computer tech in the local area, he fixed both problems in less than five minutes. I will go back to Best Buy and cancel my contract. Money for nothing.
DENVER, COLORADO -- Lost Netflix while watching a show. I pushed some buttons on the remotes while cleaning them after spilling sticky stuff on them. Pushed wrong buttons. Called Netflix, lost over an hour and no help from people who did not speak English well. Called my cable company and lost another hour and was told my TV was bad. My hair turned gray by now and I was cranky.
I am a logical person. I pushed wrong buttons so it was a physical thing, not a bad TV or cable wires... etc. I needed that geek person who was logical and smart, liked a challenge. So, I called Geek Squad, I have a service contract with them. Bam. 5 minutes... count them, 5... he, my hero, figured it out. Told me how to reset the system and buttons and bam I was back with Grey's Anatomy. He was quick, and he was "it", the person you want to help you, the one who gets it.
NORMAN, OKLAHOMA -- If I could give zero stars, I would. I had dryer repair which required parts to be ordered. This was December 26th. On January 4, a repair person came out and "fixed" the dryer. It immediately quit working. The Geek Squad could not come back out until January 9th, at which time a different technician took the dryer apart and found the previous technician had left a tools on the heating element of the dryer, ruining the heating element and blowing several fuses.
Once again, parts had to be ordered. They arrived January 11th, but the Geek Squad would not get an appointment for me before January 17th. I have had a non-working dryer since December 26th, missed three days of work and the technician showed up late on the 4th, causing me to rearrange everything that day and completely failing to show up in the 4 hour window promised. No one has offered to do anything to help even though the Geek Squad technician caused the dryer to be inoperable.