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Awful company, no customer service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHEVY CHASE, MARYLAND -- BEWARE OF GEICO. DON”T WASTE YOUR MONEY. THEY ARE AWFUL. YOU CANNOT TRUST THEM! THEY JUST DON”T CARE. I WAS A CLIENT FOR 47 YEARS AND CANNOT EVEN GET THE COURTESY OF A RESPONSE. PITIFUL!

Save yourself some money and much aggravation if you read the following about my accident where I was t-boned, and them abandoning me with their so-called emergency road service.

The following complaint was sent to the Maryland Insurance Commission. There will be a hearing!

Anthony Raymond, Jr. v. GEICO

COMPLAINT

  1. Anthony Raymond is a permanent resident of 973 Circle Drive, Baltimore County, Maryland, and has lived there since 1965. My telephone number is 410-247-0837.

  2. I have not had a ticket, nor a point on my driving record for over 45 years. I do not believe I have ever had to pay a deductible for an accident while with Geico.

  3. My mother and I have been clients/customers of Geico for 47 years. Until the last year we have always believed that Geico cared about its customers and service. It appears that is no longer the case. Until 2 years ago, I never had any complaints about Geico, and I even referred a number of my friends to Geico.

  4. I have paid for Geico's so-called emergency road service, not for years, but decades. During that course of time I believe I used this “service” four times. Three years ago I needed it on a Friday afternoon. Their representative could barely speak English, and could not understand I needed help on Fleet Street. After over an hour I called back and was told the Geico service went instead to Haven Street. He could not tell me why he was misdirected. Does Haven Street sound like Fleet Street? Consequently, I had to wait for nearly two hours for service.

  5. In December 2017, I was in Fells Point, Baltimore, and had an 8:30 appointment. Arriving at my car about 8 pm, my car would not start. I needed a very simple battery jump start. I do not own a cell phone, nor do I want one. Consequently, I borrowed a phone from a young lady waiting for her boyfriend. She was very kind and patient, because once again I was connected to someone with Geico who could not speak English. He could not understand Fell Street where my car was. I had to repeat this at least 10 times. Naturally, I had to apologize to the girl for this call which took about 17 minutes. Great service! After waiting for one hour and fifteen minutes I walked to a bar, and began asking people if they had jumper cables. Finally, I found someone who would interrupt his Friday night, and drive to assist me, which he did. I gave him $20 for his help. After a number of calls Geico did send me a check for $20, again without any apology or explanation.

  6. Over the last 12 months, I have made over 10 calls to complain about Geico's lack of service.

I requested an explanation and an apology. Despite many repeated promises, including four in the last month, I have yet to even receive the courtesy of a return call, much less an apology or compensation for my decades of wasted emergency road service fees. Once again, I never received a return call.

  1. In November, I once again called, and I was told my complaint was now escalated. Once again, I never received a return call.

  2. On December 13, I emailed a complaint to Geico. Someone named Tom (716-730-2205) called me, and left a message. Three times I tried to reach and left messages. Once again, I never received a return call.

  3. On December 14, I received an email from Geico regarding my complaint (800-424-3426). I called, and spoke with a representative. She assured me a supervisor would call me. Once again, I never received a return call.

  4. On December 14, 2018 I was exiting from a parking space on Thames Street at the intersection of Wolfe Street. I was the very last spot on the right. The only way for me to legally reverse was to back up to Wolfe Street. After I completed my reversal, a vehicle drove into my driver's side fender, and broadsided me. He backed up a bit, enough to allow me to exit my vehicle. He then proceeded to scream at me saying I struck his car. I asked him if he was crazy, since my car had completed my exit, and he started screaming at me. Then his girlfriend started to yell at me. I said I wanted his insurance card, which also happened to be Geico. He refused. He said that I should leave and forget about the accident, or he would call the police. I told him I have his license plate number, and I want the police to address the issue, especially since he had been so belligerent.

  5. On December 15, I reported the accident to Geico.

  6. On December 18, I took my car to Heritage Toyota for repairs.

  7. On December 19, Laura Terry called me from Geico and informed me that I was responsible for the accident. I asked her how I could be at fault when the other vehicle broadsided me. She said first that I should have reversed me car completely and backed up across the intersection. I told her this was illegal, and should a police officer see me I would surely be ticketed, since this was against the law. She also said the other driver was waiting for my parking spot to pull in after I left. I reminded her that first this was not true, and the evidence clearly shows I had already exited from the spot. If he was parked in the intersection as she indicates, I could not have reversed my car. Also, if that were true, he should have given me enough room to exit my space. Secondly, his car was not even lined up with my spot. Lang's vehicle apparently had driven through the intersection. The videos clearly show that had my car not been there, it is probable that a parked vehicle would have been struck in the same area. Thirdly, if that were true, and I somehow drove into him, this means that he was parked in the intersection which is again illegal. I asked for information on the other driver and vehicle, as I would not have to take legal action. She refused to give it to me! I told her I wanted to appeal her decision, and that I wanted her report indicating why she had made the decision she had. She said she would review the case, and get back with me. Once again, I never received a return call.

  8. On December 20, I called and asked for a supervisor. I was connected to a Michael Brookman (540-286-9433), and left a message that Heather asked me to call him. In the next few days I tried three more times, left messages, and of course heard from neither he, nor anyone else at Geico. Once again, I never received a return call.

  9. On December 20, I called Fredericksburg and spoke with Jackie (800-207-7847). She referred me to Tia (Geico employee #15344), with whom I spoke. She promised me that she would investigate and get back with me. Once again, I never received a return call.

  10. On December 21, I once again called and spoke with yet another Geico employee. I asked for their legal department, or corporate office. He told me all complaints have to go through the customer service department, and I should first speak with the supervisor. I told me I tried and didn't get the courtesy of a return call. He said the next step would be the manager, named Christopher Stratton (540-286-7841). He tried to call him, but said he was on the line, and he would email him in my behalf, explicitly asking him to call me promptly. Once again, I never received a return call.

  11. On December 26, I spoke with Brandon Garber (667-240-3526), the Geico adjuster. I told him about all of my problems with Geico. He said he would call his supervisor. Brandon called me later that day, and said I would be getting a call from his supervisor. Once again, I never received a return call.

  12. On December 26, I tried to call Christopher Stratton. 12. Once again, I never received a return call.

  13. On December 29, I received a letter from Emera Sullivan, the Geico representative assigned for Michael Lang. Her letter states “Mr. Lang was waiting in the intersection for you.” If he was than this was illegal by any standards of the law. She states that I stated “Mr. Lang's vehicle struck the front driver's side of your vehicle from an unknown direction.” If he struck my vehicle head on, then it is obvious which direction he came from, and he was coming at me from a perpendicular direction. I told Geico that Lang was not in sight when I was backing up, but apparently ran through the stop sign. How could it be an “unknown direction?”

  14. On December 31, I attempted to reply to this letter but her assistant said she was not working that day. I asked if Michael Lang also had to pay a deductible, but she refused to provide that information. I suspect Geico has charge both parties, which is illegal. I left a message for Emera Sullivan to call me. Once again, I never received a return call.

  15. On December 31, I tried to call Jonathan Shafner (301-986-3000), the Deputy General Counsel of Geico. His secretary would not allow me to speak with him. Once again I wasted another ½ hour, at the end of which she said Shafner would not call me, since my case had been resolved and that there had been no appeal. Once again, I never received a return call.

  16. On January 5, 2019, I once again left a message for Jonathan Shafner. Once again, I never received a return call.

  17. On January 7, I was advised by the District Court to make a complaint against Geico through

The Maryland Insurance Administration, which I did.

  1. On January 20, I received a formal letter from the MIA acknowledging my complaint. I also received a call from Brian Branigan (540-286-4571), who said he was yet another claims manager assigned to my complaint by the MIA. He apologized for the way I had been treated, and assured me he would get back to me in two days. Once again, I never received a return call.

  2. On January 28, I asked the MIA to escalate the complaint.

  3. On January 28, I received a call from Branigan who once again said he would investigate my complaints, and he would call me on Feb. 5. Once again, I never received a return call.

  4. On April 2 I received a call from Chris Stratton. He had reported to the Maryland Insurance Administration that he had called me, and I did not return his call. I reminded him that he was one of the many Geico employees (see Dec. 18, #18) who had not responded to my inquiries. He said he must have had the wrong telephone number. This indicates he clearly lied when he spoke with Geico. He refused to answer any of my questions, and simply said all decisions had been made. He said he was unaware of my many complaints regarding emergency road service.

  5. In addition to the above attempts to receive justice from Geico, I have made at least two dozen calls, in addition to emailing Geico. Each time I request to speak to a decision making authority, I end up back to a Geico representative who assure me that someone will get back to me. Once again, I never received a return call.

  6. Geico has refused to allow me to contest or even discuss the above situations. I have been repeatedly informed that I have the right to initiate a complaint, and also the right to request a review, or make an appeal. Geico has relatedly violated my rights as a policy holder by refusing to address my complaints. Geico no longer seems to be interested in customer service or clients rights.

  7. It is pitiful the way I have been treated by Geico. Geico appears to have a policy to just ignore their clients and expect them to just disappear. Geico has been negligent, and have continued to violate not only my rights, but also their own rules and regulations. Geico has attempted to destroy my perfect driving record by their fraudulent actions. I request the Court award me the amount of $150 for the deductible paid. I also request $500 which will a partial refund for the decades of wasted so-called emergency road service fees. I also request $1938 paid in the last year to Geico for services not rendered. I also request $1000 for the pain and suffering and stress I have experienced, not to mention the many, many hours of wasted time and frustration. In addition, I would like a letter sent to this court as well as myself clearly indicating that the premiums and deductibles for both my mother and myself will not me raised as a means of Geico recouping their losses in this court action. I also request a letter that Geico will not terminate my mother and myself as policy holders because of this Maryland Insurance Administration, and Court complaints.

The award total I request is $3588, plus court costs.

Anthony Raymond DATE

BEWARE OF GEICO, THEIR SO-CALLED “EMERGENCY ROAD SERVICE”, AND THEIR LACK OF CUSTOMER SERVICE

Once again Geico lied to me. In 12 months, and over ten complaints no one from Geico has returned my call. I tried complaining to their corporation, but they direct you to customer service.

If this is how they treat their long-term clients, what can you expect?

Choose another insurance company that at the very least will address complaints. Geico obviously does not care about their clients, nor about improving their performance.

ANTHONY RAYMOND

973 Circle Drive

Arbutus, Maryland 21227

(410) 247-0837

traymond51@Hotmail.com

______________________________________________________________________________

December 21, 2018

My mother and I have been clients/customers of Geico for 47 years. Until the last year we have always believed that Geico cared about its customers and service. It appears that is no longer the case.

I have paid for Geico's so-called emergency road service, not for years but decades. During that course of time I believe I used this “service” four times. Three years ago I needed it on a Friday afternoon. Their representative could barely speak English, and could not understand I needed help on Fleet Street. After over an hour I called back and was told the Geico service went instead to Haven Street. He could not tell me why he was misdirected. Does Haven Street sound like Fleet Street? Consequently, I had to wait for nearly two hours for service.

Last December, I was in Fells Point, Baltimore, and had a 8:30 appointment. Arriving at my car about 8 pm, my car would not start. I needed a very simple battery jump start. I do not own a cell phone, nor do I want one. Consequently, I borrowed a phone from a young lady waiting for her boyfriend. She was very kind and patient, because once again I was connected to someone with Geico who could not speak English. He could not understand Fell Street where my car was. I had to repeat this at least 10 times. Naturally, I had to apologize to the girl for this call which took about 17 minutes. Great service! After waiting for one hour and fifteen minutes I walked to a bar, and began asking people if they had jumper cables. Finally I found someone who would interrupt his Friday night, and drive to assist me, which he did. I gave him $20 for his help.

Over the last 12 months, I have made many calls to complain about your lack of service. Despite many repeated promises, including four in the last two weeks, I have yet to even receive the courtesy of a return call, much less an apology or compensation for my decades of wasted service.

It is pitiful the way Geico has treated me. I can only expect that many others have suffered with their so-called emergency road service. I did tell Geico that should I not receive an explanation, an apology, and compensation I will post this review to Pissedconsumer.com, Ripoffreport.com, Complaintsboard.com, Scamguard and another 6 sites or so. Please be assured that I will do everything in my power as a consumer to alert the public how I have been treated, and then ignored.

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Test Review - Do Not Publish
StarStarStarStarStarBy -
Rating: 5/51

This is a test review. Please do not publish.

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They Will Call You a Liar
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

EVERYWHERE, TEXAS -- I saw the claim person today. I understand that insurance companies have to deal with a lot of fraudulent claims. And in my circumstance I understand I forgot to include a major detail that happened after the first accident. Because not only was there a lot of things going through my mind to keep me from thinking properly, but I just wanted to get my vehicle off the road before it got hit again.

But I found it absolutely offensive when I was told, that the claim person felt I made up a hit and run story to claim hit and run. Had he talked to my manager, my manager would have confirmed after the accident happened I told him I only had liability and was going to have to repair the damages myself, even if I had full coverage I don't trust you or any other insurance company to take care of any of your drivers.

I know you people have not received any messages from me about payout or vehicle repair, because after I was even called by Geico and informed that the other thing I had on my insurance covered hit and run, I knew since I forgot to inform the police about it I was going to have to pay for it own of my own pocket still, and I HAD NO PROBLEM WITH THAT until this ** basically said I was lying.

Is this what I should expect? Do the right thing, report the accident, get ** up in another accident and be told, you're a liar, the second accident was bull? I don't know what part about "I didn't file the claim right away, instead I got online to find out how much it was going to cost ME to repair this vehicle, since I thought I was only paying for liability" he did not understand. I have never been so utterly insulted in my life.

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Unable to Handle Claim Properly
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CALIFORNIA -- I was on the road with right of way when a Geico policy holder "floored it" out of Taco Bell parking lot, ramming her front end into the side of my vehicle causing a little over $2300 in damages to my vehicle and caused a whiplash injury. I immediately called 911 from my cell phone from in the middle of the road. When law enforcement arrived & did their investigation, he (the officer) determined the "other driver" (Geico policy holder) completely at fault, as I was legally on the road, having right-of-way, I had to provide the police report to Geico claims.

They "investigated", even going so far as to tell my mechanics they were trying to figure out how to put 35% liability on me, even though law enforcement already put liability on the other person. It took a month to get a rental car at their expense. I had to TELL them to contact my mechanics to authorize repairs 96 hours after their "date of liability determination."

I had to contact them a week later to TELL them to cut the check to pay for repairs to my vehicle. (This should have been done at the same time as authorization was given to the shop). When I FINALLY got my vehicle home and repaired 1 month 15 days after the accident, I again had to call and TELL them to contact the rental car company to OK through November 16, 2012 so the rental car company would return the $86.00 deposit money that I had to pay out-of-pocket.

(I am disabled and on SSI/SSD, so this is a lot of money for me to be out in "limbo") I am not happy at all with having to dictate every step of the way to the insurance company how to do their job when I am injured and my vehicle was damaged due to one of their policy holders showing incompetent driving on a clear, sunny day at 12:09 pm in California.

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Wrongfully Took My Money and Lied
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PALM HARBOR, FLORIDA -- We cancelled Geico because Progressive offered us a better deal. Geico acknowledged that they owed us a refund. Then several days later they took over $90 an account we have specifically for bills. We only keep enough in this account to cover our bills in order to protect ourselves from fraud. This caused us overdraft fees. We called to complain and Geico said that they would refund us. We asked how long, they said a week or more because it's up to our financial institution.

We asked them to cover our overdraft fees. They said that's a whole different set of paperwork we have to fill out. I then called my financial institution and found that Geico lied. My credit union said they will refund me the moment that Geico returns our money. We called Geico to complain again and they told us in a very condescending manner, "we have already explained to you this will take up to a week and a half. There is nothing that can speed this up."

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What GEICO won't tell you if one of their insured drivers hits you
By -

PG, UTAH -- Someone insured with Geico hit my daughter's car. The other driver admitted fault to the officer on the scene and to Geico. Geico decided our car was a 'total loss'. They paid us about half what the car is worth. They withheld a lot of information from us in order to save themselves money. The claims department representative was extremely unhelpful. I only got the information I needed when I called the adjuster directly.

IF GEICO TOTALS YOUR CAR they will decide the value, not you. If I was selling my car on the open market, I certainly would have gotten more for it than Geico paid me. IF YOU ARE GETTING A RENTAL CAR PAID FOR BY GEICO do it right away! Don't delay for even a day. They will only pay for the car from the time of the accident until 'three days past settlement'. 'Settlement', in their definition, is when they send you the first check, even if the amount is still in dispute and they plan on sending you a second check.

They want to send you a check for the amount that is undisputed, and they want to send it as quickly as possible, so then they can quit paying for the rental car. Three days is not enough to get your car fixed, and it is not enough time to go out and buy a new car. DON'T ACCEPT ANY CHECKS AT ALL UNTIL YOU HAVE REACHED A FINAL SETTLEMENT!

If they had told us a rental car was available right away, we would have gotten one sooner and then we would have had it for a couple weeks - long enough to repair the extensive damage to our car or to shop for a new one. Of course, it is not in their best interest to tell you a rental is available until after its too late to take advantage of one.

ALSO: BE AWARE that rental car companies count their 'days' on a 24-hour period while Geico counts calendar days. If Geico is 'totaling' your car, they will pay for 'FIVE' days of a car rental. We picked up a rental car on Monday evening and Geico counted that as day One! They would only pay until Friday. That only gave us 3.5 actual days to get the car fixed which was not enough time. When I called the adjuster directly, he finally authorized a few more days.

IF YOU ARE DISPUTING THE AMOUNT OF THE LOSS you will need to spend quite a bit of time researching comparables. You will need to find other cars in your area that are the same make and model as your car, and that are in the same condition. That's going to be very tough for us because we had just put a new transmission in our car. That $2K is now wasted because one of their insured drivers hit our car and there are hardly any comparables with new transmissions.

MAKE SURE YOU KEEP ALL RECEIPTS FOR WORK DONE ON YOUR CAR so that you can produce them if someone hits you. Geico gave us only $150 credit for the new transmission. We are going to have to take them or the driver to court over this. I think that's sad.

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Geico Basketball Commercial
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

That commercial with the basketball player blocking items is just rude. I turn the volume down and look away, why would you want such a mean, rude person on your commercial?

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Misreading of California Law and Wrong Right of Way
By -

This review is to the CEO of GEICO. Your company claims policy is just plain wrong. It is ludicrous. I am a 40 year long driver. Over that time I have been involved in a total of 4 accidents. To this time I have been adjudged by a jury or a claims adjuster never to have been at fault. This is a current claim under policy number **. Back in October 2008, I was involved in a fender bender collision with a student driver at the San Bernardino Valley College campus. The scrape went virtually the full length of your lady's car, only the front left bumper and quarter panel were damage on my car.

On a three pronged parking lot on the very east side of campus, I pulled out of my parking place which was perpendicular to the North-South orientation of the long direction of the parking lot. I was only the fourth space in from the corner on the right side exit. I backed out of the parking space, proceeded to the corner, and to the intersection of the exit from the three pronged parking lot in approximately 15 seconds. This would be a backing up of about 22 feet, forward about 40 feet until the turn of the parking aisle, then forward about another 20 feet to the intersection. This was all accomplished at a speed of approximately 5 miles per hour, 7 feet per second.

In those last 20 feet before entering the intersection, I was continuously traveling at about 5 miles per hours, 7 feet per second with my eyes focused intensely on the center aisle of the parking lot. I was satisfied that not only was there no car in imminent threat of hitting me as I was about to enter the intersection and turn right out of the parking lot exit of about 3 car lengths to a pedestrian cross walk stop.

I slowed even further for the one last second look straight across head on at the left side exit from the parking lot to make sure I would not encumber or hit head on any one exiting from the opposite side of the parking lot. Then, I nearly completed my turn still at 5 miles per hour, 7 feet per second, while looking forward to the crosswalk rather immediately in front of my car. My SUV car was virtually parallel to the North exit direction of the parking lot two-to-three seconds later when it was struck by the female driver in a small foreign sedan.

The first statement out of ** mouth was, "I thought you were stopped." It is not known how ** perceived that my car was stopped. But if she saw the taillights it was incumbent upon her to stop her car leaving her totally at fault. If she thought that 5 miles per hour was stopped, that was a negligent act making her the guilty party again.

Now, if we take my two statements to campus police by me to be true: I never was stopped. There were no cars either in the middle exit lane which I starred at for about 3 seconds or the left side lane coming toward my car as I began the turn to exit the parking lot, then, again, we must conclude the young lady committed one or two violations which led directly to the accident. Also, thirdly, I never saw her car until the collision occurred.

From the position of the cars at the collision conclusion, my car was proceeding nearly parallel with the exit. This meant my car had gone a distance of approximately 22 feet, a 15 foot car length plus the width of the car, about 7 feet. This would very closely be explained by a 5 mile per hour or 7 feet per second rate over 3 seconds. In order to overtake my car and be slightly further through the parking lot exit when the crash concluded than my car, there is no way this could be accomplished by backing up out of one of the stalls on the left side of the parking and coming around the corner to the middle exit lane.

The approximately 150 foot, 15 car parking on an angle away from the exit in the middle lane would have required a speed, at most generous to the young lady, in excess of 25 miles per hour plus backing out plus going around the curve at the opposite end of the parking lot from the exit. Proceeding at 70-80 miles per hour might have achieved this but this is impossible given the double curves at the end of the left side exit.

The other possibilities are that the young lady had done a back in parking in one of the center aisle parking positions which were slanted toward the opposite end of the parking lot from the exit and the building that occupied the property at that end of the parking lot. But, even then the nearest of these would be across the entryway to the parking lot with its two side exits, or about 20-30 feet behind my car as it turned onto the exit. This would mean that the young lady was illegally backed into a parking and that her speed for overtaking my car must have been about 10 miles per hour.

However, that is only if she were in the first parking. If she were instead half way down the parking lot, she would have had to travel about 100 feet to reach the final collision position from an illegal backed in parking position. This places her speed most favorably to her at over 17 miles per hour up to 22 miles per hour. At the far corner from the exit ramp from the parking lot her distance after illegally backing in at 170 feet or 30 miles per hour to 39 miles per hour. Back in parking is illegal. The post speed for parking lots on campus is 15 miles per hour.

The other possible scenario is that the young lady was properly parked on the East side parking lane on an angle out toward the exit. Then, seeing no one parked opposite her car on the center angle toward the opposite end to the exit parking location took off over the parking lot to the center exit aisle. This is another, negligent, dangerous if not illegal move on the part of the young lady. The times for this possible scenario are only a slightly higher rate of speed required to hit my car at the time of the collision. ** claims that she was in the center aisle and therefore had the right of way over all others.

Two of your claims representatives have called me within the last two weeks on this matter as I have responded with a letter to the first. The first was a local claims adjuster. I argued with him that I was in the intersection when the other car struck me. He stated that it did not matter. The car going down the center aisle directly to the parking lot outlet had the right of way. This is ludicrous. Once one vehicle enters an intersection, as California Vehicle Code states, that party must have the right of way. Otherwise, no matter how rapidly one exited the intersection, someone could always good fast enough, theoretically, at least, to cause an accident with that car.

Then, before I wrote the letter rebuffing your first claims adjusters conclusion, I remembered the young lady's first words, "I thought you were stopped." Your second party from the corporate office called last week, he stuck by the guns of the first party stating that I was a fault because the young lady was in the center aisle exit lane.

As we can see from above, a policy of center aisle exits always have the right of way can only lead to anarchy. It is wrong and violates the vehicle code of every state in the union applicable to intersections at uncontrolled roadways. Why should parking lots be any different. Their intersections are, after all, uncontrolled roadways.

The collision stopped less than two car lengths from a controlled pedestrian crosswalk which commonly held college students. This excess speeding and reckless driving by ** might well have led to injury or death of a student. Yet, both of your claim adjustors are adamant about the conclusion that the center lane exit aisle from a parking lot always has the right of way. Right way, wrong way, this is no way to be.

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Misled of coverage
By -

I have recently had an unfortunate incident. Occurrence: While traveling back from Idaho on vacation I was driving on I84 East Bound. I had recently past a truck and got back in right hand lane. I looked back a few minutes later and noticed a fire on trailer. I came to stop and tried to put fire out. Fire became out of control, as trailer was loaded with snowmobiles and luggage. The fire started on gear.

This incident occurred just east of exit 115 (Henefer, UT). I called 911. It took over 15-20 minutes for Fire department to arrive and come to find out we were less than a mile away from fire house. When fire dept arrived, they did not know how to operate equipment and initially spray water on fire which was burning plastic and fuel. When one fireman asked for foam other fireman asked how do you turn on. All we could do was watch in despair as numerous items became destroyed. Fortunately no one was injured.

I called insurance company for vehicle which I was placed on hold numerous times and response was, "You need to call homeowners insurance. It falls under that policy." When I returned home, I called homeowners insurance and it covers personal property but not anything with engine. I called Geico back to speak again and have spent numerous times on phone with Geico to resolve. Snowmobiles on trailer were not mine. One was my 17 yr old son's that he had purchased in Idaho the day before. I also have been told by Geico, they do not offer full coverage on snowmobiles due to covered under homeowner's policy, which is incorrect.

Also I have asked them starting over what coverage should I have and response from them is "I don't know". Today I was told by adjuster that it is my fault I did not read all fine print in all my policies, too bad. I have contacted insurance commission to try to resolve. I have asked for denial letter from Geico. As a consumer I feel completely misled by Geico and very unsatisfied with the answers I have been given over last few days. I carry full coverage on vehicle that was pulling trailer that is completely paid for and come to find out full coverage doesn't cover what most consumers think.

I have spoken with other insurance companies (Farmers and Allstate) to compare what is covered on full coverage and come to find out Geico completely misrepresents their policies. I have been a customer of Geico for quite some time and their best answer is, "I'm sorry and you should have read all fine print."

I know you get contacted numerous times about different issues, but I think consumers need to be made more aware of what they purchase. When people buy insurance they go through a broker or sales agent and think they are getting coverage and no one knows until it's too late what's not covered. I would like to make people aware and maybe a checklist they can use to make sure what they are getting for coverage is what they want coverage and that just because you have full coverage doesn't mean it is.

I hope you can assist in this matter. The lesson learned in our matter is read all fine print. Obviously insurance do not have consumers interest in mind, which is very disappointing due to average person thinks they are covered when they have full coverage insurance.

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Extremely Disappointed and Upset
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It seems that Geico is more interested in saving their money and themselves than doing what is right for the customer. I reset up my policy and apparently thinking I was setting up a one time pmt, it was direct pay that was set up - pmts taken out automatically monthly.

Then I called less than a month later to set up 2 pmts (because I was not aware it was direct pay I set up instead of a one time pmt which is what I wanted) and then cancel any future pmts after that, that I would mail the next pmt out. The gentleman I spoke with said that would be okay. He would take care of it. Well they put through another pmt anyway resulting in an overdraft fee- the pmt was returned to Geico.

I called them again and explained this wasn't supposed to happen and again was told this would cancel and they would take care of it- but the pmt was put through again & resulting in another overdraft chg from my bank, both totaling $70. Supervisors refused to reimburse the overdraft chg even though this matter should not have happened in the first place.

They finally agreed to refund the money for the pmt they took out however would not break policy or procedure and credit my acct, even though they took it out electronically. I have worked at places where you work with the customer to keep them as a customer even if it means occasionally going against the procedures. They said they would mail the check out, would take about 2 wks.

Unacceptable, considering rent was due and my account was now down quite a bit. Over much discussion, they said they could overnight the refund, oh but I would have to pay the $12.95 chg. Unbelievable. The worst customer service ever. To top this all off, I went online to look at my acct, which I hadn't done for months because I forgot the password. Anyway through all this they kept on saying they mailed out information that I was signed up for Direct Pay (automatic pmts taken from my checking acct) and that I had that time to discontinue it.

Well I never got anything because they put the wrong address on my acct. So even if I set up the direct pay by accident. I had no paperwork informing me of this and informing me of the fact that I could discontinue it and they said, "Sorry that's too bad." They have procedure to follow and they couldn't help that. I was signed up and sorry nothing we can do about it.

Nothing - really, they finally decided that I should not have to pay the $12.95 to get my money back that they shouldn't have taken in the first place - insane huh that I have to pay to get my own money back that they took out because of their mess ups and miscommunication. Amazing that if their customer service reps mess up and tell you they are taking care of your account and do not - then the customer is penalized, not the customer service representative.

Where I come from if you mess up a customer account, where ever you may work, you do your best to resolve the account that someone else messed up, but Geico only cares about Geico. I will report this to Better Business Bureau and fight to get the $70 back. I am a single young woman who has a child due in October and needs every cent, so you can imagine how upsetting this is.

They didn't even care that I will be looking elsewhere for insurance. I WILL BE LOOKING ELSEWHERE AND LETTING EVERYONE KNOW NOT TO DO BUSINESS WITH GEICO. And this is not the first time I had problems with them. They also doubled my monthly payment when my insurance lapsed and said that is how they do it. WOW, crappy service and rude customer service representatives. They will only do what benefits themselves.

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2.0 out of 5, based on 12 ratings and
60 reviews & complaints.
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Geico Corporation
One Geico Plaza
Washington, DC 20076-0001
301-986-3000 (ph)
301-986-2068 (fax)
www.geico.com
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