Gexa Energy Consumer Reviews

DALLAS, TEXAS -- DO NOT USE THIS COMPANY!!! Worst customer service I have EVER had the displeasure of dealing with. I have been trying for MONTHS to pay my final electric bill and I can't seem to find a single representative that is willing to assist me with this. You would think that they would want me to give them money, but it seems like they are more interested in ruining my credit. First of all, they shut down my online account so that I can no longer view any bills or make any payments online, and they chose to do this BEFORE sending me an email that my final bill was due. When I got this message, I tried to log in to view the amount due and make a payment, but my account was no longer active. So at this point, they have told me I owe money, but there was no mention of how much and they wouldn't let me pay online. I then tried to send an email through the website and received a message saying that the email was “unable to be used at this time”. I tried using the email 2-3 times per week over the first 2 months and kept getting the same message. I also tried contacting them via telephone using the number provided on the website. I have left countless voicemails with no response, and the ONE time I got someone on the phone, they transferred me to an automated message where I was supposed to be able to make a payment, but after entering my credit card information, the message said that my payment was unable to be processed at this time and it hung up on me. So now, after MONTHS of trying to resolve this issue, I received a voicemail that my balance was being sent to a collections agency. Of course when I called back to the number that left the voicemail, there was no answer and nobody ever responded to my voicemail that I left in response. For the amount of time that I have invested in this debacle, I feel that Gexa should be paying ME for wasting such an ungodly amount of my time. I am completely fed up and getting to a point where I am almost ready to just let my credit score tank before I give this company another dime of my hard earned money.

HOUSTON, TEXAS -- I just did an audit of sorts on my electric bill. I've been using Gexa Energy since April 2018. From 2018 to 2019 my usage increased slightly below 13%. I rounded high. However, my costs increased just slightly above 29%. I called and spoke at length with a supervisor (Rosa) who, in the end, said, "It is what it is". (I'm paraphrasing). BTW, I'm in Houston. Prices across the board for electricity did in fact go up 4.5% from 2018 to 2019.

If you're OK with being scammed and lied to then Gexa is the company for you. If you're OK with a 20+% increase in your electric bill when every other provider in Houston did, on average, only a 4.5% then, as in my first example, Gexa is again the company for you. With deregulation, we have many provider options in Houston. For me, now with 2 years of billing experience with the company, I'd put them last on that list.

HOUSTON, TEXAS -- I ordered a 12 month contract when Gexa were advertising a price at 8.7 cent per KWH. And when I received the bill from them. They are charging me at 12 cent per Kwh and averaging 16 cent per KWH. I had done compared rate in TX for 5 to 6 years. And my bill does not change too much. I work in a bank and seeing about at least 50 customers. I will also sent this to a over 1000 WeChat Chinese group to tell them about my experience. I will try to result with Gexa. If not I will tell my customers, church members daily not to do business with Gexa. Gexa is a fraudster. If I can I will choose "no Star" at all. Do not trust Gexa.

LA MARQUE -- I canceled after receiving excessively high bills. After my initial term ended, my rate increased to something still manageable, like $0.10/kw-h. Suddenly, my rate jumped up to $0.15/kw-h in a cold month and increased my electric bill by 50% (because I used more electric in the same month, my bill went from ~$140 to ~$245 in one month). When I switched providers, they charged me $0.19/kw-h for the 10 days on that last cycle. I'm amazed this kind of predatory billing is legal. I would stay far away from this company or watch your bill like a hawk. I wish they would just be reasonable instead of taking advantage of consumers.

RICHARDSON, TEXAS -- They lie, they over charge, do not believe in rates on paper, I stayed with them only 2 weeks, I end up paying tones of money

ROWLETT, TEXAS -- I deside to switch to GEXA energy saving was good. But I waited for 9 min for customer service MAKE YOU THINK HOW THEY TREAT OLD CUSTOMERS. ..
THANKS...NO THANK YOU

ALLEN, TEXAS -- I had a one year contract with Gexa and minute it expired, they more than doubled my rate. When I contacted customer service, they told me they had the "RIGHT" to adjust my rate to whatever they wanted. Stay Away!

DALLAS, TEXAS -- Gexa Energy is a complete RIP OFF. The worst service EVER. I have been disconnected 2 times in 10 days. Now how can this be? I got a message from them about my service. I called and spoke to a representative on Oct 27. She told me I needed to pay $200. I did so that same day. On Nov 3rd guess what, my service was disconnected. I called to find out the problem. I was told that the bill was $279 and I needed to pay $79 to be restored. SO THEY CUT ME OFF FOR $79. WHY DIDN'T THE REP TELL ME $279!!! I did so. I paid the $79. I had to stay in a hotel that night. That cost me $100 more bucks.

So, on Monday Nov 10th I paid another $300 because I want to pay this place completely off. Guess what, my service is OFF TODAY BECAUSE THE BILL IS $331.00. THESE PEOPLE TURNED OFF MY LIGHTS FOR $31 BUCKS. UN-BELIEVABLE!!! This is the problem... Why wasn't I told a correct amount to be paid? Why did one representative say $200 then still cut my lights out? Why did another representative tell me $79 to restore then they restore me? Then I pay another $300 and they disconnect me for $31!!! It makes NO SENSE. IT'S A RIP OFF. NOW I HAVE TO PAY RE-CONNECT FEES.

Today I paid another $300... Now they say I have a credit because the current bill isn't due until Nov 23. I mean can you believe this. Also, they don't offer any kind of assistance. Say your bill is due on the 20th but you cannot pay it until the 25th. If you have gotten a disconnection notice in the past 12 months there is no help for you... NOT DISCONNECTED JUST A NOTICE IN A YEAR. I mean what is that?!!

Also, I have been asking them why my bill is so high. Some months my bill is like $400. I even had them come and check the meter. I thought that it was from my pool pump running for half the day. Guess what, they had me on a variable rate plan of 27 cents kwh!!! CAN YOU IMAGINE? I called over and over and asked them this. So now I have switched to some contract for 12.9 kwh. I want to cancel them so bad... but to cancel you have to pay $250. WHAT A RIP OFF. HORRIBLE SERVICE. RUDE REPS. JUST STUPID STUPID STUPID. F ME FOR EVER GETTING THIS SERVICE. IT IS THE WORST!!!

HOUSTON, TEXAS -- I don't know where to start. In Texas you have the choice of choosing what electric providers you want and there are at least 12 or more. With the opportunity of doing that along comes unregulated rules and unfair practices. I chose GEXA ENERGY from a list of providers on a website to become my Commercial Business provider. After a couple of months I decided to go with them as my resident provider and they told me that since you're a commercial customer we are going to "WAIVE" the deposit for your resident account. My apartment management informed about 30 days after I signed up with GEXA that I did not transfer my electric and that I was in violation of my lease.

I called GEXA and they state that it requires deposit I explained to look at the notes and was told that I didn't need a deposit. They said they would take care of it. GUESS WHAT! They didn't. I receive a bill from the Apartments saying I need to transfer service again. By this time I'm really mad and the hold time on the phone with this company is horrible, I have even called early in the morning and the recording says we are extremely busy please hold... instead it should say "due to the small number of call advisors available your hold time could be 30 minutes or longer" GIVE ME A BREAK... liars.

I know this is long but it was a real bad mistake doing business with them. They finally hooked me up. So I moved and had outstanding bill with them so they decided to transfer the remaining balance to my commercial account. I AM NOW ON BLOOD PRESSURE MEDICATION thanks to GEXA ENERGY. I went through the roof and filed several PUC Public utility Complaints against them. We will remove your resident balance from your commercial only for it to appear again. Long story short.

I eventually cancelled the commercial account and decided to pay monthly and without notice it went to NCO Financial Collections and appears on my credit report. NO NOTICE... NOTHING, even after paying them monthly payments. Do you think they would have had the decency to send me a notice that partial payments are not accepted and we will send it to collections? I have since paid the balance to GEXA and sent the NCO Financial a verification of debt letter.

All I have to say is that companies are out to ruin your credit life and they couldn't care less how they affect you. I have taken the steps to get all this behind me. There are actually more incidents of unethical behavior on their part that I did not post here but you can only imagine. BE AWARE OF GEXA ENERGY HOUSTON TEXAS AND NCO FINANCIAL.

HOUSTON, TEXAS -- This company couldn't care less about you as a future customer. They totally screwed us after we requested to be on an average monthly billing plan. They then hit us with a $1400 bill five months later with no warning that we were overusing our energy. Half the time, their reps do not follow through and do what they say which lead to a sudden service disconnection with no warning! We have been customers of Gexa for 5 years without incident or late payment before this year! They did not lift a finger to help keep us. I am switching my provider because of their lack of customer service when they have made mistakes! They do not care! Do not use this company!