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A Scam
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

COLUMBUS, OHIO -- I was sold a hunk of plastic to put into my shoe to help support my arch. I was sold their biggest one first for $200. After a couple days my foot hurt so bad it was worse than before I stopped in. They have a no return policy. But they will sell you a smaller one. I got relief by buying the most expensive $35 shoe insert from Sports Authority. In my opinion the only reason anyone should set foot in the Good Feet store is to see how a thief stays in business.

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Shoddy product/ shady sales tactics
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CINCINNATI, OHIO -- I bought 3 step shoe supports for my bad ankles. I told the sales person I had anterior ankle impingement. She recommended arch supports. The support system cost $600 dollars and they have no returns. I wore inserts as instructed. I was in so much pain I took them off after 6 hours. I called the store but the manager was on vacation. They gave me Columbus OH #.

Called and spoke to Gwen. She explained how I should wear them. Told her I followed instructions. She then said I didn't wear them long enough. After I told her I was seeing my Ortho doctor to see if they were OK to wear, Gwen told me I could get in store credit. Went to store where I purchased. They tried to say I had not worn them correctly, then hadn't worn them long enough. I showed them a note from my doctor. They tried to say that doctors don't always know about these things.

I asked for credit. I asked for manager. Manager was on vacation. Finally they agreed to give me store credit (after 2 staff went in the back room and talked). They told me I would get credit but didn't give me any kind of paper... Receipt, or card with credit. I demanded something in writing. After 15 minutes I finally asked another staff person why it was taking so long to get verification of store credit. Apparently they couldn't find the proper paperwork for this.

I was finally given a sale invoice slip hand written saying I had store credit. Also, they couldn't access my file because the manager was not there. I felt they blamed me for the issues, harassed. It shouldn't take 45 minutes to get store credit and customers should not be made to feel at fault for dissatisfaction with the product.

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Run Away From This store...
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEWTONVILLE, MASSACHUSETTS -- Very, very bad experience. Dealt with the store owner. Very apparent to me he wanted to make a sale and had no interest in what I wanted or what was best for me. Bad-mouthed doctors and podiatrists "they don't know anything about arches". The shoes he was selling me did not fit well...kept going up in size. In the store they felt OK...but when I walked in them for a while...it felt like I was walking in boats. Think wearing your mother's shoes. He threw orthotics in the shoes as I was trying them on. Tried telling him I only wanted the shoes not the orthotics. He said it would make my feet feel so much better. Gave NO instructions on how to use the orthotics.

I read the paper for the hard plastic one but have absolutely NO IDEA what to do with the rubbery ones. I wore the orthotics according to the instructions on the sheet. Day 3 I got a shooting pain from my for through my foot, up my calf and into my hip. I have spent 6 months in physical therapy to successfully 'cure' hip pain. After 3 short days it had returned worse than it was to begin with. I called the store and spoke to the same owner who SOLD me the product. He told me I did not give it enough time to work. Really? I told him I did not want something that hurt me and wanted to return all that I had bought... He told me to come back... I went back, he was not there.

The clerk said he was the only one who could help me but there were no refunds or exchanges. That was the first I had heard it was a final sale. I wound never have bought these if I knew it was a 'final sale'. At no point was I told it was a final sale. The owner said it was printed on my receipt but that was after I had been charged!!! I told the owner that I wanted to return everything for a full refund...he said no I could have a store credit. Why would I want an 850 store credit if I never plan to darken their door again? I have contacted the Massachusetts attorney general's consumer protection department, as well Good Feet corporate offices. Hopefully I can get a refund!!

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These Inserts Helped My Disabled Knee/foot
StarStarStarStarEmpty StarBy -
Rating: 4/51

URBANDALE, IOWA -- I had received a new knee replacement after several major knee cartilage injuries. I lost 20% of my knee extension and despite all the PT there was just no way I would ever physically be right again. I also suffer from major arthritis in my right foot. After receiving a pair of orthotics from my podiatrist, I was still suffering from leg pain and cramps. My knee would go out without warning and down I would go. I'm 56 so not a spring chicken anymore. Well my mom asked me if I had tried the Good Feet store and I told her no but I would certainly check them out.

When I arrived I had a great sales woman who was very knowledgeable and helpful. She told me of the 3 step insert plan, but didn't pressure me to buy all three. I ended up getting the 2 necessary inserts. She even set up a payment plan so I didn't have to pay for them all at once. I have been wearing the inserts since day one. I am a Bio Lab Tech and a Federal employee. Only a few more years to retirement. All I can say is these inserts have strengthened my bad leg and I walk a lot straighter than I used to. When my knee is tired and tries to go out- the inserts regain my balance, catch me and I have not had another fall since I bought them.

So my personal experience has been very positive. Because of these inserts I will be able to keep working until my retirement age at 60. I can't brag enough on how these inserts have been a life saver for me. I won't have to go out on disability at this point and am so happy about that. So thank-you Good Feet for helping me be able to get better on the right leg/foot, and even though the inserts are expensive I would highly recommend others to try them.

I think the most important thing before going into a Good Feet store is to know for sure what type of correction you need. If the staff is not friendly, try another store. In my experience this store and staff are top notch! Thanks Good Feet for helping me to get to retirement, and thanks mom for telling me about Good Feet!!

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Buyer Beware...This Is A Bait And Switch Operation!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CRANBERRY TWP, PENNSYLVANIA -- I have Plantar Fasciitis. This causes excruciating foot and heel pain. I had followed the Doctor's orders, however, the pain continued. I saw their ad on KDKA TV and I heard their ad on KDKA radio. I had believed that the KDKA ads were reputable. KDKA is just using their advertising dollars without researching this product.

I went to the Cranberry Store where I purchased the orthotics very quickly because the product worked for the 5 minutes that I had them on and I believed that it would continue to heal my heel. When I paid the $300 for the orthotic, I was sold another insert for $20 to use with this product. When one is desperate, one just charges to try to ease the pain. I was told that only exchanges would be honored for 30 days.

I expected that a $300 insert would have cured my pain. I followed the instructions exactly as the salesperson indicated and within 2 days my foot pain grew worse. I called and I was quickly reminded that they could only EXCHANGE the product for shoes... I DIDN'T NEED $300 SHOES! I needed the foot pain relief that they advertised.

I called again and ** told me to bring the orthotics in since one needs to listen to one's body and that they would EXCHANGE the product. He said to take them off immediately so that I didn't do any more damage to my foot. I returned the product and I did exchange the orthotic for 2 pair of $150 shoes. I did keep the $20 insert. They wouldn't refund my money for that item. I purchased a pair of $150 NB tennis shoes and I finally decided on a pair of $150 winter boots. I haven't worn the boots, but the NB shoes that I was sold does not have any support.

My 2 year old, $50 NB tennis shoes still have support. Their NB tennis shoes are flat and when I wear them, my heel pain returns as if I had been walking in my bare feet without any protection at all. I guess that I'll wait until winter to determine if my $150 boots have any support! This is a "bait and switch" operation. They advertise a cure just to sell expensive tennis shoes!

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No Refunds and Incompetent
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KAYSVILLE, UTAH -- I have had a life-long problem with my ankles. They roll inward -- a condition called pronation. After seeing TV ads for Good Feet Stores, I decided to try it out. I went to the store in Kaysville, Utah. A very pleasant young lady made an impression of my feet using an inkpad. As she worked to "diagnose" my problem, I asked what kind of training she had for the job. She replied that "It was mostly on-the-job," and she actually had no professional training.

She finished the footprints and then recommended arch supports. There were two grades to choose from. A LIFETIME guarantee, for $1000. For that price, supports would be replaced for 50% discount if they wore out. The second level was a 30-day guarantee for about $350. Replacement after 30 days would not have a discount.

She was honest, however, and told me there would be no refund if I was not satisfied. However, they would give in-store credit if I was not satisfied. I could use the credit to buy some of their New Balance Shoes. I was dumb enough to pay for the 30-day job. It took only a few hours to realize I had made a BIG mistake. I did return and used my "credit" to purchase a nice pair of shoes for me and another pair for my daughter.

Later, I paid a visit to a podiatrist. He told me my problem was NOT my arches. I needed only moderate arch support, which I could get by going to Walmart and using one of Dr. Scholl's machines. What I really needed was an ANKLE BRACE. My health insurance covered all but a $40 co-pay for the doctor and $35 for the brace.

The doctor also advised that it looked like I would need a brace only on my right ankle. He suggested I try only one of the braces and see what happened. He was right. I now wear a brace only on my right ankle and Dr. Scholl's insole number 410 ($45). I failed to check reviews before visiting the Good Feet Fraud Store. The moral of the story: Do your homework!

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Good Service, Pricey but Worth It
StarStarStarStarEmpty StarBy -
Rating: 4/51

CLACKAMAS, OREGON -- I was greeted by Justin and was immediately comfortable with him. He offered me bottled water and sat me down in a chair with a back support. He spent time doing imprints, balance tests, measuring my feet with the good old metal device shoe sales used to use. I explained my Morton's Neuroma, sciatica, and peripheral nerve pain. He listened and charted all my problems, left me with a few forms to fill out and a price list as he went back to select the inserts for my needs. I was mildly shocked but not intimidated by the prices, but was eager to find a fix.

After trying a few primary inserts and taking a few laps around the store he surmised from my responses that I may need a different one. Once we settled on the first insert he explained the break in procedure of all three inserts. He explained that it is like starting any exercise routine, you start out slow and build up your comfort level and it is similar to Physical Therapy (which I am VERY familiar with). You have to take in steps, be methodical, and have patience. He explained the no return policy, but said to come back in a month for a new imprint to check on progress, good or bad, and make any adjustments and I had a year to come back in as necessary.

I believe most who are unhappy with Good Feet didn't go with the full program to save money, or didn't follow the instructions or didn't give the system time to work. It's like getting braces on your teeth. You won't get results right away. In fact braces cause much discomfort before they start to work. I don't think Good Feet would be expanding through the country if they weren't doing something right. The cost of the inserts isn't about the cost of making of them, it's about the research and patents behind them. Same as with the drug companies.

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Changed My Life for the Better
StarStarStarStarEmpty StarBy -
Rating: 4/51

WAUSAU, WISCONSIN -- I was surprised at the amount of negative reviews on here. I can understand the sales pitch being high pressure, and they do push for the big sell with the 3 step program, but how is that different from anyone else selling anything? That is what I warn people about when I recommend they go there, but I do recommend they go there.

Without getting into the extensive details of how severe my heel pain was and for how long, I spent more money on over the counter "cures" for the pain, and this is the only thing that worked. I didn't drop the full seven hundred dollars or whatever it was right away without having some proof of it working first (some common sense helps) but ended up going back for the rest of the inserts a month or two later.

I followed their instructions, and yes, it was uncomfortable on my arch at first, but I noticed right away the neck, back and hip pain was gone at the end of the day, and within several weeks the heel pain was gone and has been gone ever since. It has been two years now since I was there and have had no pain related to being on my feet since.

I still buy their regular padded shoe inserts every six months or so when mine wear out because I haven't found anything else that is as comfortable. I have had zero problems with the inserts I bought, I still wear them every single day in one pair of shoes or another. It's too bad there are so many negative reviews on here, because if I had read some of these and not gone to the store, who knows how much longer I would've tried to live with my heel pain and how much more I would've spent on other plantar fasciitis "cures."

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One Happy Customer
StarStarStarStarStarBy -
Rating: 5/51

MILWAUKEE/APPLETON, WISCONSIN -- I understand that not every product is good for every person, but I am really surprised to see so many bad reviews for a product that eliminated the shooting pain from a morton's neuroma on my left foot. On my first visit in 2003, my salesperson was courteous and professional. We discussed my foot issues and I was fit with a pair Max arch supports.

I have flat feet and had recently begun running. Shortly thereafter, I went to a podiatrist who diagnosed the painful neuroma. His suggestions were custom made, full-sole orthotics, cortisone shots or surgery. I opted for his orthotics (which were priced at $680 in 2003!) but found that they just didn't fit correctly, were really uncomfortable and did little to alleviate my foot pain. Faced with the two other options, I saw an ad for the Good Feet store and went the next day. The inserts they sell were definitely different from the Dr. prescribed ones I originally purchased and I was surprised at how this simple piece of arch raising plastic could do what the others could not.

The premise is quite simple: raise the arch of the foot sufficiently and this will remove the pressure from those parts of your feet that may be causing pain. In my case, using the insert along with a wide toe-box shoe created instant relief.

As I said in my opening paragraph, I purchased my first pair of inserts in 2003. At the time, I paid $269 for them (in addition to what I shelled out to the Dr). It is now 2014 and I have been wearing the inserts for 11 years. During that period of time, I have had them replaced 4 times (replacements cost $25). So if you do the math, it has cost me $33 per year for the past 11 years to own a product that saved me from surgery where the deductible for my health insurance alone would have far exceeded the $369 I paid in full. Can't speak for anyone else, but for me...the Good Feet inserts really did change my life.

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Thank You
StarStarStarStarStarBy -
Rating: 5/51

OMAHA, NEBRASKA -- I started going to a Chiropractor back in 1978. I'm physically a big guy who enjoys being active and physical. When I was 32 I joined the US Army Reserves. While at Basic Training I excelled at all the PT, including the running which astounded the Drill Sergeants because I was 6'1” and weighed over 250#. At this time I worked construction while training and desiring to become a career firefighter.

Due to all the work and running for the Army Reserves I was going to the chiropractor 2-3 times per week on a walk-in basis depending on how I felt. And I always felt better or fixed when I left the chiropractor's office. I had seen the Good Feet Store infomercials but didn't think much of it because I could easily hold up to the various tests demonstrated on the TV show due to my muscularity.

Before the start of the Iraq Afghanistan War I was home on leave from training for the upcoming deployment and I stopped into my chiropractor to get a much needed adjustment. After the adjustment I said to him, “I'm not going to see you for over a year. There are no chiropractors in the Army. What am I going to do?” He told me to go to the Good Feet Store, take their tests, and get their inserts. It will put my feet in the right position. That will make a good foundation for my legs, hips, and back.

Well the next day I did just that and got 3 types of inserts. Two types of inserts that I switch back and forth from on a daily basis and 1 for exercise. I went on that deployment with no back issues. Also, I have since gone to Warrant Officer Candidate School which was like Basic Training on steroids, a second deployment, and have been hired as a career fire fighter with no back issues. That chiropractor lost a customer that day back in 2002 and I've not been back into a chiropractor office for an adjustment since then.

Yeah, the inserts were pricey on an upfront basis but I am money ahead and they have actually been cheaper over the years. Over 10 years for me. I have since bought extras to put into my bunker boots, both my career department pair and my volunteer department pair by paying for them w/ my Health Savings Account or Payflex. Thank you Good Feet Store for keeping me working so I can provide for my family, help defend our country, and protect my community by keeping me working pain free.

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Good Feet Rating:
Star Star Empty star Empty star Empty star
2.1 out of 5, based on 222 ratings and
247 reviews & complaints.
Contact Information:
Good Feet
2270 Cosmos Ct
Carlsbad, CA 92011
800-509-4535 (ph)
www.goodfeet.com
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