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Terrible Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I ordered my high school Senior 2020 an Apple Macbook Air while the show was running Sun 3/29 (plenty in stock), received a call on Tues 3/31 to confirm my order, to only receive an email today Sat 4/4 that my order had been cancelled due to their processing error and no more items were in stock. They offered nothing to compensate for their error only a measly I'm sorry. So not only has my daughter had her ENTIRE SENIOR YEAR cancelled due to COVID19, but now she has had her graduation gift cancelled due to HSN's incompetence of handling my order; terrible customer service.

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Fraudulent Charege /Refund
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ST PETERSBURG, FLORIDA -- published here https://nl.trustpilot.com/reviews/5de8e7d7c845450894e7f457

I'm filing this complaint because I've attempted for the last five days to get HSN to refund the amount of $60.59 that was fraudulently charged to my account. I've contacted them three times regarding this charge. The item I ordered was not in stock and yet they charged me for it. The original charge was to be in the amount of $43.22, however your company charged me $60.59. I contacted your customer service department and was told they made a mistake and my money would be for the overcharge would be refunded with in 24 hours. This has yet to happen! I. I've contacted my bank Chase on multiple occasions and they are unable to release my money because HSN has it in a pending status. I do not have your merchandise, I have canceled the order and I still have not received my refund. It has been more then 4 business days. I have been a loyal customer of HSN for many years. I will no longer order anything from your company! I am a disabled senior and HSN and QVC were one of my main shopping sources... You are no longer! I have started sharing my dissatisfaction with every social media outlet as well sharing my experience with all of my family and friends that shop, HSN, QVC, and Zulliy.

Deborah L

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I Bought a Awful Cardigan by Skinny Girl.
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

N/A, NEW YORK -- I wore the cardigan once. It started to shed. Everywhere I sat you could see I was there. That's how bad it was shedding. I tried for 2 days to reach HSN. When I finally spoke with someone, I was told they would send me a return label. I never received it. This was a waste of money. I would not recommend any Skinny Girl products to anyone. I also will not be ordering anything from HSN again.

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Gateway All in One 23" Desktop
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

They advertised this computer with additional software & 24 HOUR LIVE TECH SUPPORT. NOT TRUE!! I received no paperwork, or software. The 1st computer I bought ate a CD I tried to download. The tray would come out but not the CD. I returned it and they sent me another one, this time it had cracks on the right side of the frame along the logo, the front silver frame also was bent and sticking out and it had something loose inside that rattled, (like a screw) that had come loose.

I called HSN - they told me they would not replace it. I called Gateway and it was then I found out they DO NOT GIVE FREE TECH SUPPORT! You have to pay for it. I returned the 2nd one promptly. Stay away from HSN!! The returns don't go back to Gateway and I'm sure they just resell the broken equipment.

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Bad Business
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHARLOTTE, NORTH CAROLINA -- Published review 9/29/18
Do not buy a phone from them. I love HSN and purchase regulary. I bought a Samsung s8 plus for $804. I Paid my last payment on 9/21/18. I broke the phone on 9/28/18. I did not expect anything from HSN until I went to register the phone and could not. I contacted Samsung to have it registered and repaired only to be told the phone is international and cannot be registered or repaired in the United States there is no way possible for them to even get parts. I was not told this when I purchased the phone. I want my money back and HSN feel it is not their problem.

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Returns
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FLORIDA -- I think I should have stopped ordering years ago, but did not. Sadly, their quality control is not up to par with what I'm accustomed to. With that said, I ordered these supposedly amazing water bottles which ergonomically the best. Well, they were not and very uncomfortable and awkward, so I followed the return policy and used prepaid label.

7 months later, still NOT refunded and I have been told, will Not be as they have not received them back? I lose 64.00 but and you, as a company HSN, customer service who have more attitude and rudeness than I have ever experienced, choose to lose a customer of over 20 years? No wonder why your business is not doing well. I have cancelled all of my auto shops, will order directly from Andrew Lessman, and truly hope you get your customer service reps as well as the supposed Managers, supervisors I was transferred to, better educated on customer service. Poor service.

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Didn't Allow Me to Order
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MIAMI, FLORIDA -- Watching this morning I wanted to order the special for vitamins. I called and have the person my name and address. She said she couldn't continue with the order and transfers me to another woman who again asked me for the same things. She then says,I"'m sorry but your address is coming up as filing for bankruptcy..." WHAT!!!? I said, "What does that have to do with my order?" The bankruptcy was 6 years ago, I lost my job. It that's none of your business. She said that they would not allow me to order even if I paid with my debit card... WHAT!?

So HSN is basically punishing people from ordering because they claimed bankruptcy due to devastating circumstances; losing their job and having to decide to claim bankruptcy which is a very difficult decision anyone has to make. A decision that a lot of people had to make between 2005 and onward when the country had the worst market conditions.

I was in shock and needless to say am writing on every blog or review site to get the word out about this because it horrible and that's probably why QVC had to buy them to bail them out. My friend said for me to use her address but I won't. It is the wrong that a company like this would do something like this. I got my vitamins through Amazon same ones for a dollar more. Thank you Amazon. Kiss my Grits HSN!!!

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Worst Shopping Experience of My Life
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW JERSEY -- The worst shopping experience of my life, no exaggeration!! The representatives who take your order are polite and professional but if you need to talk to anyone in any other department concerning your order, forget about it. Incompetent, condescending, awful. Talk to 10 different people to fix a problem. It's fixed, it's not fixed, then it's fixed again. A few days later, not fixed, fixed, not fixed, NOT FIXED!! How does this company stay in business?! I will never order or buy from them ever again. I strongly advise that people go to ANY of the other online or order companies out there to purchase their products. Word of advice, STAY AWAY!!!

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Said That My Payment Of Line Was Returned
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

COLUMBUS, OHIO -- I paid my first HSN bill on the automated phone system on May 1, 2017. I tried to get a customer service representative to take the payment so that I would have a confirmation number. They said they could not take it, that I had to use the automated system. I just received a letter saying that my check was returned and that I owe an additional 25.00 plus the 26.70.

I called to see if they had recorded the correct acct. number. They said I would have to get a letter from my bank. That they cannot help. I have to prove that the money was there. This is the worse company that I have dealt with. They have NO customer service. This is a way of getting extra money from customers. Save yourself and NEVER get a HSN credit card.

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FAILURE in their Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I ordered a mother's day gift on 4/29/2017. Called today 5/12/2017 to check the status of my mother's day gift not yet being received and learned that item was never ordered due to what they claim "technical difficulty". They did not inform me of the issue. I only learned of this when following up today. I have received two items from them (not as important as a mother's day gift) and I am sending them both back as a result of my most important order FAILING. Had they informed me, I could have made other arrangements for a mother's day gift for my mom who lives in Calif when I live in Hawaii. I am so livid and disappointed in HSN simply because I am left with no time to make other arrangement for mother's day. I promise to tell as least 30,000 of this experience.

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HSN Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 12 ratings and
25 reviews & complaints.
Contact Information:
HSN
P.O. Box 9090
Clearwater, FL 33758
1-800-284-3900 (ph)
www.hsn.com
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