RICHMOND, VIRGINIA -- First off, I was lied to on several occasions about using HughesNet in conjunction with Amazon Fire to stream and watch movies. I was told it would work fine and many HughesNet customers have Amazon Fire to watch movies with. In the 1.5 years we had HughesNet, not one movie was seen (poor reception). The WiFi was so slow, we turned it off and used our mobile data. Whenever you call customer service, the agent would tell me to check my settings and then would run a “check my data”, after about an hour, everything is supposed to be fine. Bottom line, go anywhere else for internet unless you have no other options.
LAMPASAS, TEXAS -- This company will blow your mind by the degree and lengths they will lie, cheat and steal. I hate saying it, would love to say otherwise, but facts are facts. It is tragic yet comical to read the complaints that are on their very own website; it is like they are proud to show how bad their customer service is.
Amazing display of ugly behavior and lies via their employees...from the offshore call centers to the rare time you can actually get an English speaking based in the United States, it is one long line of fraudulent behavior. Probably the best (worse) con artists I have ever dealt with in 56 yrs on planet Earth. You've been warned! You deserve what you get if sign up with their service after reading online reviews.
ALABAMA -- We installed HughesNet about a month ago - BIG MISTAKE!!! They cannot perform consistently. They advertise 25 Mbps download and 3 Mbps upload, but do not come close to providing that. One night working for about an hour with engineering they got the download speed to about 25 Mbps and when I asked them about the upload speed which was running at 0.5 Mbps he wanted to know why I wanted that! And, then admitted that adjusting the upload speed would affect the download speed which it did.
He wanted to know if we were through. I said no, that I wanted a couple of days to see if performance stayed adequate. Well, he closed the case as fixed and two nights later the download speed was testing (testmy.net which they recommended) at 1.5 and 1.0 MBPS at 8:35 pm. I work during the day and need the internet at night. Then when I wanted to cancel the service, they slapped me with a $400 fee for their non-performance. I would NOT recommend using HughesNet, and as far as I am concerned they are not reputable.
VIRGINIA BEACH, VIRGINIA -- I can't believe anyone has a positive review of this company. Are they reviewing the same one as me? In May 2017, we signed up with HughesNet when we lived on the Eastern Shore of VA. The service was awful and constantly buffered. Couldn't stream a movie. When we moved to Virginia Beach in January 2018, we called HughesNet and said we wanted to cancel because we were moving and dissatisfied with the service. Who has $400? They said it would be this stiff penalty to break the 24 month contract.
So we continued service at our new address. But in January they forced us to restart THE 24 MONTH CONTRACT all because we were moving (we were still keeping the service). Their business model is keeping people in contracts against their will because people want to quit the service once they have it. I was on the phone arguing with nasty customer service people for three hours last night.
They said they don't hang up on people, but their supervisor did hang up on my son last night when he was trying to negotiate with her. They refused to keep the original May 2017 start date for our contract - we are still stuck with the January 2018 start date. I honestly say the worst company ever, and I've dealt with a lot of bad companies in my years.
CENTERTOWN, MISSOURI -- We live in a rural area where satellite internet is pretty much the only option unless you want 1.5 mbps from Centurylink. We had Exede for 3+ years and they never delivered the 12 mbps I was paying for in my plan. When I would call in, I would be subjected to long sessions with tech support only to be told there was a lot of traffic in my area which was causing the slow speed. It was often so bad my computer would say I there was no internet available.
I reluctantly decided to switch to Hughesnet to see if it was any better. The difference is like night and day. With Exede, I was promised 12 mbps and I usually got 3-4. With Hughesnet, I was promised 25 mbps and I usually get that much or more. Last time I checked, I was getting 43 mbps. The prices are similar, but Exede overpromises and underdelivers while Hughesnet has been just the opposite. The installer was on time and efficient and my service has been flawless for the first month.
REDDING, CALIFORNIA -- I needed phone and internet service. I was told they can provide me with both using the phones we have iPhone 6plus. Their service never worked right. Called a number of times to see what was happening. Found out usage was off the chart. We don't play online games. Facebook, surf the net is pretty much it. They wouldn't check the system just told me we used it all 15 Gb in 2 hours. They said he had to buy a phone to get wifi phone calling. When I called them they said I could upgrade. I canceled. This wasn't what I was told how any of it would work. Now they are charging me 750+$ for a system that doesn't perform the way they said it would work. Going to contact the utilities commission and lodge a complaint
ELKHORN, WISCONSIN -- HUGHES NET WORST INTERNET PROVIDER I HAVE EVER EXPERIENCED. I moved to Elkhorn WI area and there were only two choices for internet providers... I MADE THE WRONG CHOICE!!! I have been stuck with HughesNet for four months, the first three months I would lose service every week to every other week. Even after I would reset the router with no success, I would have to spend 45 min to hour on the phone with some tech support which in most cases “waved their magic wand” and my service would return immediately. On more than one occasion the tech even admitted the problem was on their end and they saw the problem. Yet this reoccurred for three to four months.
When the service did actually work, I had a contract for 30mbps the speed nine of ten times was below 10mbps with an upload of one to two. Most movies would spool, others would almost make it through before the service shut down the movie stopped, constant errors that the download speed was too slow to play the movie continuously. After over ten phone calls to their tech line with issues I made the decision to drop them. But, they required me to pay out my full contract, yet they could not uphold their end of the contract!!! So, if you overpay a lot for no service and be locked in garbage customer service HughesNet is your company!!! Worthless.
We tried for 18 months to make HughesNet work. After multiple visits by the tech and countless phone calls, we cancelled and were asked to pay a $600 cancellation fee which the supervisor would not waive despite their documented history of us calling in for support over 100 times. Speeds were so slow they wouldn't even load a webpage. We had the more expensive business account typically less than 1 Mbps. Don't try HughesNet, they are crooks!
KEYSER, WEST VIRGINIA -- Literally took 37 minutes trying to upload a 2 min. 37 sec. video and then the system completely locked up (as usual) when I try to download any video it takes forever. This has got to be the absolute worst inter provider ever!! DO NOT FALL FOR THEIR SALES **!!!
EAU CLAIRE, WISCONSIN -- We called in to find out if their packages would fit our needs... they REFUSED to provide the information PRIOR to a credit check. We told them we were fine with that AFTER we learned what their packages were. Again, they refused and began giving us attitude and were downright RUDE and incredibly UNPROFESSIONAL. When we asked to speak with the manager he argued with us and again... refused. After looking at these reviews I trust that this company sucks. Any company is better than this one. The one thing they are good at is raising your blood pressure.