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Humana Consumer Reviews - Page 5

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Hit Humana Where It Hurts
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KENTUCKY -- My story is very long and I will log it later. My mother had two strokes and required 3 hours acute rehab care and Humana Medicare denied our choice because they told us there were other facilities (1 and 2 star rated) that could do the same. No thanks. So we fought back and are still fighting.

What I wanted to get across to all of the Humana screws is to lodge your complaints with the Better Business Bureau. The BBB must answer all complaints and currently Humana has an A+ rating. That's right AN A+ FRIGGIN' PLUS. That's got to change and with the help of all of us and by spreading the word, it can quickly change to a C or D and then, they will be in hurting status. PASS IT ON.

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Beware of the Prescription Plan Thru Walmart
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WEST PLAINS, MISSOURI -- I had Bypass Surgery and my wife thought we "Had" to have a prescription plan. She purchased the Humana Plan. They did not inform her that there was a $300.00 deductible. We do not use $300.00 in prescriptions a year and, we had a drug plan with the hospital where my wife works. Asked Humana for a dis-enrollment. They agreed to dis-enroll us on 07/31/2012 and sent us a letter of confirmation. Approximately 1 and 1/2 months later I received a phone call from a "Collection" agency, stating that Humana had turned us over for collection.

We had NOT received any statement, bill, or any correspondence from Humana since the letter of confirmation. We never used their plan and paid 9 months plus 2 more to the collection agency. I did complain and got a phone call from Humana, apologizing for the mix-up, but the damage to my credit was already done. I had prior to this a 780 score. Don't know now.

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Seniors Beware of Humana
By -

Oh my, where do I begin! Words that come to mind - deceive, misdirect, allude, conceal - a thesaurus may not include all the words! Alluding to drug coverage that in reality is negated simply by the average person's non-medical knowledge. I believe Humana uses this to their benefit. Likely the worst customer service representation in the medicare insurance industry. I feel deceived by Humana's promotion of varied programs that are touted as saving money. Actually, if you become ill most likely you will pay far, far more than you anticipate. Website and paperwork is over the top complex.

For the most part your annual medical needs change year to year. Humana appears to counts on this by fine lining specific drugs for coverage. Never belief Tier One will cover your new generic drug as most likely it will not! Or that the antibiotic you need will be on their list of covered drugs or that that new drug that has been FDA approved for your new/old condition has any coverage at all even prior to the "donut hole" or with a physician's written, faxed approval in addition to the prescription.

Just because the drug company states its generic has no influence that Humana will cover it; has to be on a small Humana 'preferred' generic list that seems to be nowhere out there in cyberland. I find medicare drug coverage plans in general (other than and including Humana) are no replacement for what you had through your employer or what you became accustomed to with the standard insurance industry. Humana creates paperwork your physician needs to fax to them to get a basic long time FDA drug approved for you. After that you relax. Don't do that!

You can never speak with the same person twice as they have no extensions; just a hundred or so phone employees (by their admission) that have a list of rote answers Humana has given to them. You can talk in circles for as long as you desire but more than likely your questions will remain unanswered after you hang up. Humana has surpassed the credit card industry in this tactic.

I thought all I had to be concerned about was the medicare 'donut hole'. Oh my, was I wrong! When the pharmacist stated the insurance carrier said 'no coverage' I was in need of a respiratory drug for a severe case of the H1N1 flu. At $700 I wanted to cry. I changed carriers to Humana to save $20 a month on the premium. Now I have several $45 a month GENERICS on a Humana's Enhanced PDP policy!

I learned today it is far, far easier to get a direct question answered by knowledgeable medicare phone staff than contact Humana. The irony for today is medicare advised me that Humana statements made to me regarding medicare were incorrect; a medicare grievance is being issued! It won't save me from having to continue to pay until I am free to change carriers. However, Humana may be getting their hand slapped by medicare. AMEN.

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Humana Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KENTUCKY -- I had to contact Humana's customer service because someone switch the name on my records from the name that was on my insurance card. And I found that dealing with the people that work in their customer service is like dealing with children play time at the romper room. It took two phone calls. I had to ask for the supervisor. I also had to ask for their names and for a phone call ID number in order to get any service. The people that work there are very ignorant, very backward thinking and if they make anything more than minimum-wage they're overpaid. Definitely not the achievers of our country. These are the people that won everything, easy lazy ignorant. What else can I tell you? It seems to be the normal in this country lately.

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Humana Ignored Physicians Orders
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DENVER, COLORADO -- Four and one half hours on the phone to convince Humana that when an eye surgeon schedules cataract surgery a week apart and writes two separate prescriptions, both of which state “no refills” and specifically states right eye and left eye respectively means I have two eyes and the two separate sets of eye drops are required so as not to cross contaminate.

Nope, Humana did not put two no refill Rxs in their system, they put only one Rx in their system with a refill in three weeks. What happened to the second prescription? Did Humana violate the law by deliberately changing the Doctor's orders? Does anyone know if I can register a complaint with the FDA? The weird part was that when I tried to explain to the agent who denied the second Rx for my other eye he seemed confused and replied “Huh”.

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Primary Insurance Games Played by Humana
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LEXINGTON, WISCONSIN -- In 2016 we had Humana as primary insurance and another secondary insurance through my children's mother. Humana used the "date of insured" to determine they were not Primary. I provided my divorce decree stating I will be the primary insurance for all claims. We have an insurance claim with Humana since 8/29/2016 where again Humana claimed they were not primary.

The primary insurance carrier issue took place in 2015 and took nearly 4 months to fix. Then in 2016 Humana somehow again forgot their own policy, my legal documents and prior information that they were primary carrier. Since 8/29/2016 Humana has denied the claim, paid the claim, asked for a refund for payment. They have been reported multiple times to the state insurance board and as of now it has been 22 months since the initial claim and Humana is still playing games.

I'm disgusted at what they are doing and how they are treating their past customer (we moved to a different insurance) and how they are treating the Dr. they rightfully should have paid. Did I mention how they sent our private information to a 3rd party? Somehow they used our divorce judgment to pull my attorney's name and she was sent our insurance data. How this isn't a breach of ethics is beyond me.

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Very disappointing
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FLORIDA -- I can't speak for how they treat members, although every review I have read on here about this company has been negative. I am an RN with over 25 years experience and excellent credentials. I have applied to this company twice in two years, and both times HR sent a very rude and offputting message back, stating something to the effect of “your resume is not being considered at this time.”. What kind of response is that? Whoever designed these automated responses, has a lot to learn with interpersonal skills. I have an excellent nursing history and clean background, and the way the response sounds, makes it sound like you have some blight in your background. The whole experience left a bad taste in my mouth, and I will never apply to this company again.

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Many Issues With Coverage/Performance for Texas
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

SOMEWHEREC, KENTUCKY -- My suggestion is do as I have and email Vikki ** at the Dept of Health and Human Services who is the Director who oversees compliance of Medicare Advantage Programs. I have sent numerous issue emails to her. I have also noted in the past. I believe Humana has been sued. Maybe again? Issues with not following up with faxes to dr, causing a prescription not to be filled before a new PCP chosen. Telling PCP a specialist is not in network and telling me he is. Refusing to post on their website my new ID primary card primary care provider.

Humana pharmacy has miserably failed and wants me to pay 20 percent to get my script at retail pharmacy where they could have filled it for free. They delay to avoid payment and cause more aggravation knowing I am a heart patient on 5 blood pressure meds. Dr ** office another issue.

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Overpaid Them and Have Been Waiting for 10 Months for My Money
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

USA, KENTUCKY -- Supposed to be covered for xrays. Got a bill from hospital saying I needed to pay. I paid because of threats. Sent copy of policy to prove my point. Over period of months on phone and paperwork I get a letter saying I am right, but get my money from hospital. Hospital says they gave Humana back the money and sends paperwork to me claiming it's their proof.

Now again getting letters from claims dept but nothing about sending me a check. I can not tell you how many letters with copies I sent. This started in May 2017 and this is now 2018. I paid that bill in 2 weeks. You think they might do the same. Sometimes I am on the phone for an hour and they hang up. Sometimes I have to hang up because the other person's English whatever kind it is I cannot understand. This seems to be a problem with a lot of companies.

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Overcharge of My Mothers Co-Pays
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

My mother had a Humana Advantage plan in Illinois. We moved here in early September of 2015 to Florida. Because Humana Ins is state/county specific, we enrolled her in the exact same plan for Florida. Her copays were supposed to follow her. However, Humana started them from zero once she moved to Florida. I am her executor. It is now over 2 years since Mom passed away and I am still fighting for the over $2000 she overpaid!

I have all her statements from Humana showing her copay, I recorded all her copays and corresponding documentation and sent them to the person who was assigned to help me in April of 2017. I have all the proof plus emails from Humana's own employees stating we overpaid. Despite many calls on my part to find out what's happening, there are NO responses from Humana. No return calls. Plus they denied payment to the nursing home saying it was yet another copay we needed to make. I wonder how many more elderly are being robbed by Humana.

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Humana Rating:
Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 85 ratings and
122 reviews & complaints.
Contact Information:
Humana
500 W. Main Street
Louisville, KY 40202
1-800-4-Humana (ph)
www.humana.com
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