MUMBAI, INDIANA -- I have been using ICICI Money2India for last 2-3 years and I have been very happy until last month. My last transaction was $19,000 USD & after I initiated the transfer, I was told that my Express facility was disabled by the system and transfer will not happen. But ICICI took money out of my account and I was told money can't be transferred. I requested to send it in regular mode but NRI support said it can't be since it was initiated in express mode. I made nearly 10-15 calls and sent almost 20 emails. All the customer service representatives gave me the same answer saying that "your tracking has been rejected by the system.
Since Express e-Transfer facility has been disabled on your M2I log in ID: ** re-enable the same, request you to write us at firstname.lastname@example.org from your M2I registered mail ID for which ACH account and the Receiver's account." I provided that many times and I was not given any clue about what should be done. Later I started talking to multiple floor supervisors and the result was the same. I was told to wait for 2 more days and after 2 days result was same (requesting me to send an email to email@example.com).
I got frustrated and requested for the refund of my money back to my US bank if ICICI can't transfer to my Indian account. Then I was asked to contact my US bank for the refund which I was not sure why they asked me to do. I reached out to my US bank and they politely told me that action should be taken by ICICI since they are the one who debited the fund from my account. I called ICICI again and strangely I was told that I should submit the proof that I had transferred fund.
I was lucky that I could talk to a supervisor named Srinivas ** who took a good initiative to make this happen. Other than Srinivas, no one had any clue what they are talking. Finally I got my money back to US bank after 3 weeks of numerous calls/emails. I transferred fund via Remitly and it reached to my Indian bank within no time with much better rate than ICICI. I will never use ICICI M2I.
Interestingly, I shared my experience with one of my colleagues and she told me that her friend had a similar experience in last December. She told me that it could be a plot by ICICI so that they can keep customer's money for many weeks and use it for their business. I could not believe that and after reading many people's experience I had to believe this and ICICI is doing a really bad job and I hope they will not become a low profile player in money transfer.
MTV, CALIFORNIA -- This is ridiculous and very shameful for ICICI. Initially you told me in phone that it takes 3 days to open new account and I filled all the forms by taking help of your agents via phone/screen share. It's been more than 3 weeks since I first started my application. Every week you are sending me some corrections to be made for different documents each time, can't you Review all documents at once and get back to me for corrections at single instant?
Please expedite the application process and send me the final result or else send me one notification that my application cannot be accepted, I can approach different bank, I cannot wait/waste my time like this 3 weeks for new account opening. This simply shows how you treat your customers after opening an account with you. Worst experience I have faced in my life. If there is public reviews site I would have written my worst experience on that site.
NEW YORK, NEW YORK -- I opened an NRO account (from the US) by filling out the forms required. I specifically said I want only an NRO account opened. After several days, I got a SMS that my mobile number has been registered for account alerts. But no new account number had been sent to me. After multiple emails and phone calls (don't believe it if they say you will have the account in 48 hours) I finally got the new NRO account number with a link to activate the said account by using the Money2India link.
So I went in to register for the money transfer, and after filling out all the information and hitting the Submit, I got a message that a NRE account had been opened too! After another few emails and phone calls, I was told that this occurred because I had selected the wrong option while registering! I went back to see, and the only question I was asked was: "Do you have a NRE account with ICICI bank?" Of course since I did not, I selected 'No'. And this automatically created a NRE account for me. What a lousy website, and so much incorrect information provided on phone and emails.
HYDERABAD, NEW JERSEY -- I am an NRI and I bought an apartment in Hyderabad about 8 years ago. SBI having declined our home loan application citing a litigation in the land where the apartment was being built up and hardly having any time to check with more banks in 2 week vacation time, went with ICICI (builder's recommendation) for home loan. Since then, I have been noticing their obsession with the point of contact in India and make the distance and the time difference between U.S and India look impossible.
While I understand that I am not the only customer they are servicing, they have to understand that I am also one of their customers. I have not been able to make any partial prepayments towards the loan because they need a letter and a check from me being delivered by someone in India. While I have no doubt that more or less all the private banks function similarly, you may want to approach a bank that has a friendly staff not just when you visit them in person during your 2/3 week vacation to India but also over the phone/email from here in U.S. Please look for a bank that has a better customer service and a better connectivity.
DALLAS, TEXAS -- My story here is about an NRE account opening process from US with ICICI. I came across this site in my search for some straight answers. I have to tell you that I am extremely frustrated...enough to call it quits on my attempt to get anything done with these folks. Below is my issue with approx. timeline.
Feb 1: Application for NRE Savings account sent to US P.O. Box. Feb 23: Received e-mail indicating that account was in operation. Feb 23: Realized that I had provided a P.O. Box address in US that could cause issues with courier. Feb 23: Sent out a change of address form providing an alternate address in US with all necessary support documents as required for address change. Feb 24: Received delivery of debit card and cheque book in spite of P.O. Box delivery address... Apparently DHL will call the phone number of the receiver. (NOTE: THANK YOU DHL! Great Service!!)
Feb 27: ICICI received my change of address per FedEx courier tracking info. (NOTE: Never received a single piece of email from ICICI indicating that they had received my request and would update the address.) Feb 28: Still no sign of Net banking and Debit card pin information. The assumption on my part is that since I received the cheque book I should probably get the other stuff as it would come via DHL. Called ICICI at Toll-Free US number and they have no information available...not even about package ever being sent. In fact, the Service rep told me that I needed to send a separate app for Net Banking.
Mar 01: I continue to have no email from ICICI indicating an issue. Mar 02: Called ICICI and they can see that a package was in fact sent on Feb 25. Got a tracking number on courier. Apparently they used ICCWorld. Mar 02: Tried tracking package on courier site but site provides no status info. Called courier to see what happened to package and why I could not track it...courier service indicated that the packages from ICICI are special and no tracking info is available on them. They told me that they would call in 48 hrs. with some info.
Mar 05: No call from courier. Called ICICI to see what happened to courier. They have no info available but asked me to wait a day. Asked ICICI whether my change of address had been entered in the system. They indicated NO. (NOTE: ICICI seems unconcerned that I have not received my packet with important personal information. So much for a sense of security. Moreover, no one in ICICI seems to know the value of informing customers when they send stuff out or when the stuff is not delivered or whatever the case might be.)
Mar 06: Called ICICI to ask about courier and change of address. No information on former but they think that ICCWorld might have returned the packet to Mumbai because of their inability to deliver to P.O. Box address.
Mar 06: They opened an SR# on the change of address request. Told me that I would receive info from them in 48 hrs. (NOTE: The operative word on the courier is "think" not "know" and they still seem unconcerned.)
Mar 08: No call or status email from ICICI. Called ICICI number in US. They are telling me that in order to accept my change of address in US, I need to have a permanent address in India. They claim that RBI requires that I have a permanent address in India to accept a change of address. (NOTE: There is NO such RBI rule for regular accounts though there is when it comes to Home Loans. Moreover, ICICI application for NRI accounts clearly states that Address info in India is not Mandatory for NRIs. Address Change Request form has no request for this info. But I cannot talk the guy on the other end of the phone through this discrepancy.)
My problems: (1) No account or issue status ever received via email. (2) Use of poor courier service which cannot provide tracking information or status of delivery. (3) No follow-up or follow-through on important things such as documents sent esp. Net banking ID/pass and debit card PIN. (4) No follow-up on a priority SR opened to understand why request for change of address has not been initiated. (5) ICICI application clearly states that NRI does not need address in India (not mandatory it states). Is the application incorrect? No one can tell me...
(6) ICICI change of address application never requested India address information. So is the application incorrect? (7) ICICI service desk in the USA VERY UNHELPFUL asking me to send another courier with India address information before a change of address can be initiated and any banking activity can be achieved by me on this end. Claims that it is an RBI requirement though cannot provide me a reference for this quoted rule.
My current situation: no Net Banking info, no debit card PIN, no foreseeable resolution to address change as I cannot fulfill request for permanent address in India, no foreseeable access to account via Net Banking services.
Very scary view of future dealings with ICICI in cases where problem resolution is needed from intelligent phone representatives. At this point, I have an account which I have no view into and no understandable reason why this is the case. My current options seem to be LIMITED.
Having barely informed and burger-flippers for service desk representative/manager who kept saying the same thing ("Sir it is an RBI requirement") hardly helps a customer. I asked him to provide me further details on this requirement and he would/could not. He could not explain why the application form clearly states that the address requirement is not mandatory for NRI. He could not explain why I was not receiving direct communication from ICICI on my issues. The saga continues ...
GOLD COAT, ARKANSAS -- These guys are a scam. They take your money and you can never access your account online/nor can you speak to a customer care person/nor can you email and expect a reply. The most antiquated service. Do yourself a favour and ignore these idiots.
MUMBAI -- I registered for a course of Basic future and options. The course was cancelled and I was not given an intimate about cancellation. When asked they said they had sent a message about course cancellation to other number.
When asked about reason of cancellation they said faculty was not available.
PUNE, INDIA -- I visited the Bund Garden branch, of the ICICI Bank in Pune to open an account as an NRI needing a credit card. The information that is given is only half true and you only discover this after you have parted with your hard-earned dollars. You lose about 8% in the exchange rate as soon as you open the account, considering the best they can offer is about 5.33% per year - you have already lost 1 1/2 years interest in a couple of seconds.
The minimum amount to open the account is $400. Then you find out that you as an NRI from USA (other country NRI's are exempt) can only invest your account money in mutual funds of their choice, with a recurring deposit of Rs.100,000 (about $2500) per year for 3 years. You have no say in the matter if their mutual fund goes south and you begin losing your principal, you would still be forced to keep paying $2500 per year for 2 more years. THEIR BROCHURE DOES NOT MENTION THIS FACT AT ALL AND IS FRAUDULENT AND MISREPRESENTATIVE OF THE TRUTH. They should be sued on just this point alone.
They have yet another clever scheme/scam where you are led to believe that the funds in the above account can be put in a "special" high interest (8.5%)-earning vehicle only to learn that you would have to add another $9600 to the above account to avail of this scam (always losing a "measly" 8% in the exchange rate of course). Now, after all this, as if this is not enough already, to get a credit card you have to open another Fixed Deposit (CD) account with a minimum balance of Rs.100,000.
Within 5 minutes of learning the facts, I asked that my application for opening the account be cancelled and that my amount be returned to me. NO WAY JOSE!! You are now the victim of the ICICI system. You will now have to wait a week so that the account can be ACTIVATED before you can DE-ACTIVATE it. Can you believe this crap!!
NRIs in the USA, you don't know how good you have it in the US. The service here SUCKS!! And the morons who run this business here try to make you feel that they are doing you, the CUSTOMER, a favor. Things have not improved here in this part of the world no matter what they say in the news. This attitude, the bureaucracy and red tape along with the corruption will keep India in a rut long after all the other developing countries in Asia have left us in their dust. WAKE UP INDIA!!!! FYI - The officers(?) who subjected me to this unforgettable experience were Ms. ** and one other who gave me a card bearing the name **, Branch Manager.
BOMBAY -- I issued a check of 740,000 inr for my sister's wedding and there was enough balance in account. But icici failed to honor the check and levied me 448 inr for check return charges. Even after following up matter for over a week, they failed to respond on this issue, for which there was no reason. Their call center located in some poor locality in bangalore responded to me saying there is no reason that check would bounce, since there was enough balance on day concerned. He (one Mr. **, Supervisor at call center) said he would get back to me within 24 hours, but so far there is no response.
On the day of wedding of my sister, I had to frantically arrange money to save my prestige and function. Icici is no trustworthy and the people work there are nothing less than illiterate morons. Even after talking to their head who is located in Dubai, Mr. ** and ** at Bombay, I found no solution. These people are just interested in piling up money and expansion without any service or reasonable approach. All that they need is money, money by any unethical means to pay to their herd of ill-trained staffs who graduated yesterday from low profile colleges around the country who cannot even speak relevant to any technical matter.
The good part of bank is they are well-trained in apologizing even without knowing what customer is asking and air-conditioned branches, rest all sucks. I wonder what if this bank closes overnight and runaway with all your money?
NRI's JUST BEWARE OF ICICI AND KINDLY REFRAIN FROM USING ICICI SERVICES. I would be closing down all my accounts with them to avoid further losses. I would launch movement to create awareness among NRI community to stop damage and misuse of our hard-earned money.
These crooks are also famous for laundering foreign currency to illegal elements. My foreign currency was stalled for 2 weeks in 2005 which was misused in grey market by bank itself. For this lapse, ICICI bank was ready to pay me 215 $ out of way to keep my mouth shut. BEWARE OF THIS FRAUD BANK WITH NO MOTIVE OF SERVING INDUSTRY. they need to change their rhyme -- "hum hai na pocket kaatne ke liye".