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Fraudulent Stealing of Unused Phone Time
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN ANTONIO, TEXAS -- Similar to others, a lawsuit should be filed against "any" company to INCLUDE ICSolutions who literally "steals" leftover funds from unused phone call time. I am retired! I have supported a younger brother now 25 years when I was working and now that I am retired. With Covid 19 hitting the world, the facility he is in has been "gracious" to allow his calling me vs using what available funds were set with ICSolutions. Granted their "disclaimer" is that after 6 months of inactivity, funds are deleted! Say what?

Any other cash card, gift card supplied by sources whether Walmart, Lowe's etc does NOT have an "expiration" date. If this is fueled by the DOC to keep unused funds, it needs reviewing for it is nothing short of thievery. Who, then, has attempted a lawsuit against ICSolutions. If so I would add my two cents worth.

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The worst company I have ever dealt with!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BIRTH YEAR, CALIFORNIA -- I cannot get the video visit to work, so I called customer service. That was the first mistake I made as there is no such thing as customer service with these clowns. It's sad that our family and friends who may be incarcerated have to put up with these people being the base for their communications. These guys are a rip off. We should file a class action suit against them. I get put on hold for what seems like forever, and then get hung up on.... EVERY SINGLE TIME! They are a disgrace. I hope they get sued and taken for everything they're worth, which obviously isn't much.

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Garbage
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN ANTONIO, TEXAS -- The people who run this company should face charges. It is a genuinely criminal Enterprise. The fact that our law enforcement institutions are aligned with it speaks VOLUMES about the problems facing our society right now. It's utterly unconscionable. I have nothing to add that the other reviewers haven't already said, my experience has been identical to every single one of the reviews you see here. An absolute DISGRACE.

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Rude Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TEXAS -- This woman, she said her name is "Ning", was so very rude throughout the entire call, like I was irritating her just for simply requesting to add money to a second phone number. I don't feel like I deserved to be treated like that. I cannot stand that kind of horrible customer service experience. As a person who has worked in the public eye as a medical assistant for years now, I think it should be a top priority to treat people, all people, whether it be a customer or otherwise, with the utmost respect.

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Filled Out a Form, Asked to Delete the Account, Unable To
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HANFORD, CALIFORNIA -- I was mislead to believe the only way to register for an onsite visit was to register through them. I got nowhere with their website. Upon speaking with a live body realized I was not talking with a real employee, instead it was an independent contractor. The whole overall experience leaves you with a bad taste in your mouth [for lack of a better term]. But maybe I can do better.

Here's what I know; people have broken a law and have been caught. They have been held to answer for that, resulting in incarceration. To pay their debt to society they must endure a punishment. It is not as inhumane as it once was, so visiting with non-criminal family is allowed.

20 years ago, what was deemed okay by society was to schedule a visit for a brief period on select days with their loved ones [through a glass while being monitored] this was helpful and humane. That gradually changed for the next ten years. Currently is has rapidly changed and society has no idea of the abomination it has become, and frankly probably don't care. I believe the real eye opening fact is, these apparent criminals are there because of doing things shiesty, being thugs, for ripping off or being scandalous, unscrupulous business dealings etc.

Now this supposed law abiding company acts exactly like a gang or mob or racketeer leaving you feeling like you've just been served by a criminal element. What really boggles the mind is that a law enforcement establishment, such as a jail or prison finds this acceptable, and even society as a whole. What the H E double hockey sticks is wrong with this picture.

To top all of that off, America prides itself on being a capitalist society and no one wants to take these guys down and create an opportunity to establish their version of a private public service provider? Are there no law firms eyeballing this as an opportunity to make millions in lawsuits and attorney's fees. Does no one else get the uneasy feeling that this a akin to what Vladimir Putin has been doing all along? IDK SMH and feeling like a real crime on a grand scale is happening right now. Under the guise of law and order and a just and verdant world.

Lastly, today's world feels like a new era of McCarthyism [anybody caught questioning the way things are is a liberal, and nobody wants to be called a liberal so everybody keeps their mouth shut] kind of like the definition of oppression

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Poor Customer Service, Cannot Get Resolution
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DANVILLE, VIRGINIA -- Terrible company to deal with!! My transactions kept failing online. I called the customer service number and after a 2hr call, got NOWHERE. I was told to call back the next day to speak to someone in corporate. Next day I spent another 1.5 in total after going back over my same story multiple times and being transferred to a "corporate person" only for a prerecorded male to say that he couldn't hear me and then hang up.

None of the supervisors could tell me what had happened and it is showing all of my "failed" transactions as pending. I told them NONE of those failed better come out of my bank account. They do not try to help. Last time I waited I told them not to transfer me to the prerecorded crap. I was supposed to receive a call from corporate and I have not. It has been 4 days now. I'm going to contact BBB. I'm not sure if the jail has another provider for phone calls but IC Solutions is horrible!!

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Representatives Seem to Deliberately Hanging Up on Me 3 Out of 4 Times
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN ANTOMIO, TEXAS -- I called 4 times trying to set up a payment plan, unbelievably 3 times they told me, "Sorry I can't hear you." And hung up on me. I got thru the first time and person was helpful at which time, I needed to get my payment info together and told him I'd call back. I only wanted to speak with my loved one. But reading the Google reviews it may be a waste of time and money. Because I want to be connected, I'll go to the jail and try that way, they'll get one chance from me, If there are more problems I'll be writing another review and it won't be pretty.

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An Unprofessional and Unpleasant Experience Dealing With This Company
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN ANTONIO, TEXAS -- I opened an account online on 12/22/18 and payment cleared my bank two days later. When I access my account online, it still reflects a zero balance, and I'm still unable to receive calls. It is now two weeks later. I've contacted them through email three times with absolutely no response. I've called twice, each call giving me completely different information. The first time I was told they would open an investigation and get back to me with 3 days. This never happened. The second call I placed resulted in a supervisor telling me that my payment never processed, so I can't get a refund, nor can they credit my account because the payment never cleared at their end. I was told to go to my bank, get a letter saying that the payment had posted, and fax it to them.

I have NEVER been so frustrated with a transaction. The staff appears to be robots reading a script without any real solutions. Their company name should NOT be IC-SOLUTIONS. I wish there weren't a monopoly on detention center calls. This kind of business practice should not be tolerated. Where's the competition? I would drop this company in the blink of an eye.

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Funds Removed
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN ANTONIO, TEXAS -- We are forced to use this company for loved ones who are incarcerated. They are quick to take a service fee for funding money and on top of that take the money you placed in the account away from you if it's not used in 6 months. I called the company and they kept transferring me to other depts. With its policy and no refunds ever. Already in a hardship with the circumstances and they take your money when you still use same company to set up their inpersonal visits? Wrong of them on so many levels.

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Inmate Phone Calls
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BAD AXE, MICHIGAN -- It's garbage!! I didn't even sign up to pay anything and they charged me right away and when I asked for it to be canceled so I could look over the plans the support guy was rude about it! They're overall stupid... Do not use this service at all!!!! Simply do not. There is WAAAAY more ways than this one..

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ICSolutions Rating:
Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 11 ratings and
12 reviews & complaints.
Contact Information:
ICSolutions
2200 Danbury Street
San Antonio, TX 78217
888-506-8407 (ph)
www.icsolutions.com
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