ATLANTA, GEORGIA -- Gave daughter gift certificate for laser hair removal. At consultation she was informed by nurse & consultant it was not possible due to reddish/blonde hair & that the employee that sold gift certificate should have asked to see picture of future client to see if laser hair removal was a possibility - she did not.
We tried to deal with the Area Manager but no response to 3 attempts. We then called corporate office & someone called back. Stated we would get a refund then magically the area director responded a week later by email saying they didn't refund. Maybe someone else would use the gift certificate. We replied “no.” She said give her 24-48 hours. It's now been 7 days and of course no answer no reply nothing from area director. This area director has been the worst representative for this company. If we could rate 0 stars we would.
VIRGINIA BEACH, VIRGINIA -- Spent $6k for a combination of Botox, Juvederm, and Ultherapy. The only thing I was somewhat happy with was the Botox. My lips were plump for a few WEEKS, instead of months. I got NO results from the Ultherapy, only pain, pain, and more pain. The representative I spoke to guaranteed results. I went in to speak to someone about under eye bags, but immediately said that they didn't do anything for eyes. She talked me into Ultherapy saying I will get results. After 2 years, NOTHING. It was so painful, I was in tears.
Waited to see what she called subtle results, and there was none. I could have had a mini facelift for the money I spent there. Reached out to the regional manager, said she would have to review photos, but never got a response. I am telling anyone who thinks about going there not to. Wasted money!!
AUSTIN, TEXAS -- I have been trying for 3 weeks now to get a refund on a gift card because I was not comfortable with the sales pitch at a local center. They quoted me an original price of $20K which is just a number pulled from out of the sky. When I asked for the refund on the gift card communication stopped and I sent emails and phone calls that went unanswered for over a week. Finally I spoke with someone who said sorry I can't help.
The gift card was purchased over the phone and no one ever stated it was nonrefundable. Now I have a gift card for $2,000 that I really don't want to use. So unprofessional. I feel totally scammed and will be sharing this review with anyone and everyone. Bad business practices all the way around. I have never even used your services. It's not like I am asking for a refund on something I have already received. YOU HAVE DONE NOTHING. I just want my money back.
CRANSTON, RHODE ISLAND -- BE VERY WARY of this PLACE. This place gets you in for a "consultation" you tell them what you want but they add services you don't want then you are swindled into some loan agreement to "save the pricing" and are told you have time to think about it but you get home and realize it was actually a loan they got the money for before you even get home or had all the services you didn't even go there for. So you have a loan on services not received. DO NOT SIGN ANYTHING. THIS PLACE IS A SCAM, TAKES ADVANTAGE of people.
MISSOURI -- Cool Sculpting permanently damaged my body. It took me over a year to receive compensation for corrective surgery and my body is still not the same. Ideal Image claims they are number 1. Number 1 in deception. Their cost is higher than a other qoutes received. The results are catastrophic. Steer clear.
ARLINGTON, TEXAS -- Worst experience of my life having cool sculpting done 3 times which did not work because I listened to the business manager and their nurse. I sent pictures and the nurse took picture of my midriff, which I suffered with redness, itchy and painful stomach for 3 months. Never will I do that again. I also paid for Botox since October 2019 and because of my bad experience asked for my money back but was told it's nonrefundable by the business manager at Ideal Image in Arlington Texas. Customer service sucked and all they want is your money.
BUFORD, GEORGIA -- Will not recommend this practice to anyone!!! Wasted time and money. Poor management (Debbie and Katie) in Buford Georgia location as well as customer service!!! Been rendered around for few months trying to get answers on after their service issues. Promises and no calls back. I'm working in customer service for a big company and people always asking for recommendations in the area... I will tell them to avoid Ideal Image!!!!
BOCA RATON, FLORIDA -- DO NOT GO HERE!!! Worst customer service in all South Florida, and that is saying a lot! Once they have your money, they will let you know quick that they will get to you on their own sweet time. No assistance at all and will let you know you are upsetting their day too. You end up paying them so then you cater to them, not the other way around, cause they aren't working with your schedule at all! Extremely unprofessional place.
ASHEVILLE, NORTH CAROLINA -- I paid for two full leg laser hair removal, and they are not honoring my second appointment. I had to call four times until I could get an appointment. However, upon arrival I was told that my appointment was canceled. I had applied a prescribed numbing cream on both of my legs, and I had to go home. I felt hopeless. They are disrespectful and unprofessional. I cannot believe they are still in business.
JACKSONVILLE FLORIDA -- So I finished all nine treatments on my underarms. In the beginning, I was happy with the results, but after my hair has grown back and it's only been 2 months since my last treatment. I called to speak with someone about it and you are told you have to pay 45.00 more on top on the 1,000's you have already paid. When signing the contract it does state this so I can only blame myself. However, if I can save someone else a lot of money for a treatment that doesn't work I have done my job. Be aware! Ideal image is a money pit.