Preview Review

Next Review

Ideal Image Consumer Reviews - Page 7

Most Popular | Newest | More Options >
More filter options:
Ideal Image Laser Hair Removal - Complaint. They scarred me!
By -

I've been going to Ideal Image for hair removal and had many treatments already and it's not working! The hair keeps growing back and on my last treatment I got burnt. They used the wrong laser on me and I had burns all over the treatment areas, my skin bubbled and peeled and I felt like my body was on fire and they didn't do anything! She acted like nothing happened and sent me home but I couldn't drive so I came back and they just put ice on me and aloe vera... and gave me numbing cream.

Now it's over 2 months after and I have scars everywhere where I was treated! I got dark brown circles on my skin from the laser and they still act like it's no big deal and keep telling me it's going to fade and that it's better looking than it was the first few days after the treatment! They told me to buy some $70 cream that I had to pay for from my own pocket when it was their fault that I had this happen to because she used the laser for very fair skinned people on me when I always use the one for darker skin tones!

Replies
Ideal image charged me $6500 and I have not had any services
By -

BOCA RATON, FLORIDA -- I did not authorize Ideal Image to charge my Care Credit account $6,500.00. I have not received any services of any kind, nor have I scheduled any appointments for treatments. I did not sign a contract binding me to no refunds, nor was I told or shown any policy stating that I could not receive a refund. I was misled by Ideal Image. I was led to believe that signing a sales draft for Care Credit was acknowledging the credit approval with Care Credit of $6,500.

On 6/08/07 I verbally agreed running my credit to see if I would be approved with care credit for $6,500 (the amount of what it would cost to have the laser removal). I was approved for $6,500. ** sent me a fax (4 pages including the cover page) pertaining to the areas chosen for the laser removal, along with a sales draft of a $6,500.00 line of credit that had been approved for my procedure and a pre and post treatment instructions.

I was misled into believing that the sales draft required a signature to confirm my line of credit with Care Credit. I was not made aware that Ideal Image would run any charge on my care credit account, let alone the full amount of $6,500.00 before any appointments or treatments had been made.

Due to unforeseen circumstances over the weekend, I decided I did not want any treatments to be done. I called Ideal Image and spoke to ** about my situation and asked that the line of credit be cancelled as I was no longer interested in having any procedures done at this time, and if she would please make sure this did not affect my credit (referencing the three credit bureaus.)

Ideal Image had denied a full refund. Their only option was to give me a full refund and transfer the $6,500 to my husband'€™s credit, which would leave me with no refund at all. This was not an option for me. ** implied that there was a contract involved which I was legally bound to. I explained to ** that I have not signed any contract, and I should be entitled to a full refund. ** told me that everything I signed (The above 4 pages) had a no refund policy. This was a false statement; there was no paperwork that I signed that stated anything about a no refund policy or any agreement between myself and Ideal Image.

A colleague of mine called Ideal Image as a potential client. She spoke with **. She asked ** about Ideal Image's refund policy and asked if every client has to sign a contract, ** told her that every client has to sign a contract. If this is the case then where is my signed contract? I requested a hardcopy to be faxed to me immediately as I did not authorize my signature on any legal documentation binding me without a refund being possible.

The alleged binding "contract" was not shown to me before this dispute arose and my signature is not on this document. I reviewed this document and was immediately aware that Ideal Image drew up their own contract adding my name within, binding me to their company and denying me of a full refund.

Replies
Decided Not to Have a Procedure
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ASHEVILLE, NORTH CAROLINA -- I went in for consultation for a procedure and price. "Today only you can finance for 1 year without interest. Sign here so I can get your credit score. Sign here so I can set up payments." I left and immediately changed my mind about having the procedure and called to cancel. I am being billed for a procedure I did not have. Is this place a "sham" medical facility? I have NEVER been forced to have a procedure!!! Pay for it even if you immediately cancel with change of mind.

Replies
Botox nightmare
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GREENFIELD, WISCONSIN -- Do not waste your time or money on Ideal Image. I was told I would not have sagging eyelids with botox injected into my forehead, so I trusted that I wouldn't. Was I ever wrong! Sure my forehead lines are gone, but I look horrible and older because of excessively dropping eyelids!

Replies
Advertisement
Botox
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHARLOTTE, NORTH CAROLINA -- I am very disappointed. I went in for Botox. They spent an hour asking me every unnecessary medical question (fear of lawsuits). I chose them due to a special on Botox pricing (now I know why it was a special). A week later, no change. Now, a month later, I have very little results. I am a regular Botox client but this was my first visit to Ideal. It was my last!! I wonder if it was water!! So, look at the syringes before you are injected.

Replies
Didn't Work at All for Me :(
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I've wanted to get rid of my facial for the longest time. I was tired of waxing and thought laser treatment would be the permanent solution even though probably most expensive. I finished my 9 sessions of treatment plus one double (since I complained of no major improvement). Hair growth started on parts of my face where it wasn't before. *Sigh* Anyways, for me it made it worse and left to finish paying off the credit card!

Replies
Do Not Waste Your Money!
StarStarStarStarStarBy -
Rating: 5/51

DAYTON, OHIO -- Do not waste your money! After I use all my treatment sessions included in package I still have my hair growing. They set up a "free" additional treatment and finally asked me to pay $50 the day I come in for appointment. So they, actually, did lie saying that it is free. Basically, I wasted big money for nothing. I observed 50% hair loss - it is not what I expect. Customer service said it's hormones and it's not their business that I still have my hair growth.

Replies
I Want My Money Back. This Is a Total Ripoff
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DALLAS, TEXAS -- I had my procedure done June of last year. I was supposed to see a major difference by Christmas of 2014. I see no difference at all. I paid $3,525.00 and I'm very very very disappointed. How do all of us get our money refunded back to us? Let's all correspond and get a major lawsuit against this company for false advertisements.

Replies
Advertisement
Expensive and Horribly Managed
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WEST JORDAN, UTAH -- Do not go here! It is so overly priced, for the same laser down the street you will save hundreds and even thousands. They say their laser is better than competitors, it's not. It's the same laser as many other offices, and I don't think it makes that big of a difference if a nurse or someone trained in aesthetics does the procedure. They sell you even if your hair isn't the right color and won't give your money back because you signed a contract! Go somewhere else!!! You will be glad you did, and so will your wallet.

Replies
Didn't Show Any Improvement in Hair Removal
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

AKRON -- I am still paying over 2000.00 for hair removal that didn't work. It hurts my heart that I still pay over 100 dollars to people that is still taking advantage more good people today. What can we do? E-mail: **. Please answer.

Replies
Top of Page | Next Page >

Ideal Image Rating:
Star Star Star Empty star Empty star
2.8 out of 5, based on 146 ratings and
186 reviews & complaints.
Contact Information:
Ideal Image
One Urban Center, 4830 West Kennedy Blvd., Suite 4
Tampa, FL 33609
813-286-8100 (ph)
www.idealimage.com
Compare Health & Beauty Companies