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IKEA Bedroom Sets Consumer Reviews - Page 2

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Bed Bugs Hitched A Ride On An Ikea Bed Frame
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EMERYVILLE, CALIFORNIA -- We bought a bed frame and mattress from IKEA for an exchange student who would be living with us. After a few months, he started to complain about what seemed to be bug bites. We couldn't imagine where it could be coming from. No one else in the house was experiencing it. Finally, we saw a bed bug. We paid $1000 to buy mattress and pillow encasements for all the beds in the house, since bed bugs like to live there (and the encasements keep them from getting out or back in). We also used a steamer and put other things in a hot dryer (high temperature kills bed bugs). But the problem recurred. So, we took the bed apart.

There, we found clear evidence of bed bugs and their eggs in the slats of the bed. This whole process obviously took some time to figure out. So, by the time we did, and I called IKEA, they refused to do anything about it, since it was more than 90 days past the purchase. I was only asking them to replace the slats (not an expensive thing), but they reiterated that there was "nothing we can do." I guess my only recourse is to make sure that people know to always check their products for signs of bedbugs.

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Worst Home Delivery and Refund Policy
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SUNRISE, FLORIDA -- Went into the store to purchase a queen bed and mattress. The salesman wrote it all up in the computer and I went to the cashier and paid. When the bed was delivered the mattress was only a twin, not a queen. I then had to pay the full price for the queen mattress and it was delivered. They now tell me that it would be next week before they can process the refund. That will be at least 18 days from the date I purchased the item. I cannot believe it takes that long to get the twin mattress back in the store and issue a refund.

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Unable to Take Apart Loft to Return It
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

PITTSBURGH, PENNSYLVANIA -- I had purchased a loft from IKEA and when I set it up at home, the bed was too close to the ceiling. I tried to take it apart but the wooden boards on the bottom of the bed are nailed in both sides to the bed frame so that there is support for the mattress. However, instead of having me use nails that come out easily, I have these little white, plastic pegs that I had to hammer into the bed because there was no other way to get them in.

There is no way to pull them out without damaging the wood and IKEA won't return the bed if it's damaged. I tried using the back of a hammer but it was hard to get it underneath the leg and when I pulled it scratched the wood! I have till mid-December to return it undamaged and in its package but I cannot get it apart without scraping the wood!

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Tromso Bunkbeds Missing Parts
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HOUSTON, TEXAS -- We went down and bought 3 sets of these bunk beds, got home took the kids' other beds down and started putting the new beds up. Got the 1st 2 beds up and started on number 3. It was missing parts so we could not complete the beds. We let the kids sleep on the mattress on the floor for the night. Called the IKEA store in Houston and talked to customer service she was no help at all. Had her get me a manager, so she got on the phone and was somewhat a SMART ASS about the issue with the missing parts. I will not ever buy from IKEA again and would not refer anyone I know to that store. Thank GOD we have the receipt so I can take the beds back and shop at some other store.

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Deceptive Practice
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ATLANTA, GEORGIA -- Beware of IKEA deceptive practices. I recently bought 2 beds and was told that to complete my purchase I had to get three boxes containing the parts necessary to assemble the beds; however, one of the major pieces and the wooden slats for each bed were missing. When I called IKEA's customers service, I was told that these pieces were not included in the purchase and that, consequently, I would have to order them at a cost. With the shipping charges, I have to pay over one hundred dollars without having been told in the first place that the beds I bought needed parts at an additional cost.

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Wonderful
StarStarStarStarStarBy -
Rating: 5/51

TAMPA, FLORIDA -- I moved from CA to FL with my items in storage for 6 months. Parts for my discontinued IKEA bed disappeared somewhere. I called IKEA, gave them the part numbers and they shipped out all the parts for free. I paid no shipping and did not pay for parts. That is customer service.

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No Replacement Parts
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We purchased an IKEA Tromso bunk bed secondhand. For one reason or another, several parts were missing. I thought no problem, just order replacement parts from the company. Turns out the only replacement parts they supply are hardware: screws, etc. So the only way we can fully assemble the bed is to come up with parts on our own. Thankfully, the parts we are missing are the sort that (hopefully) a metal fabricating place can make for us. But seriously, isn't it a company's responsibility to provide replacement parts if they are needed?

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IKEA Bedroom Sets Rating:
Star Star Empty star Empty star Empty star
2.0 out of 5, based on 5 ratings and
17 reviews & complaints.
Contact Information:
IKEA
400 Alan Wood Rd
Conshohocken, PA 19428
1-888-888-4532 (ph)
www.ikea.com/us/en/
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