IKEA Consumer Reviews - Page 2

COVINA, CALIFORNIA -- Things to remember about Ikea: They do not care if you are happy with their product, customer service, item in stock or the quality. Employees are not empowered to make any decisions and are ultimately frustrated, disgruntled and kept in the dark regarding product info. Have never been able to find/reach/talk to a store manager, there is a wall they hide behind, a wall of powerless staff. All avenues outside of the store for help, helpless.

If you do not live near a store and drive a distance to get there (200 mile roundtrip for us) there is no return policy except for driving all the way back. No matter how small the part is, whether it was missing, broken or you did not get all the parts (mainly because there is no staff to help make sure you do), they simply do not care, it's your tough luck! If you do not have enough money to purchase an entire system at one time, it probably will have been discontinued by the time you return. There is no back-up, you are out of luck!

Ikea is not what it used to be and that's a huge understatement! Quality has gone downhill steadily, prices have gone up. Design seems to be aimed at dorm room throw away items. Just not a good experience or fun anymore. If you, like myself, used to really like Ikea years ago or bought a system that you want to add on to or at least want the same quality with it, you will be sorry that they took your money and you were dumb enough to give it to them. We have a very mismatched Pax wardrobe system in our bedroom and a Besta entertainment system in our living room.

Thanks to their constant changing or discontinuing items, we have 2 systems that were pricey and look like we piecemealed them together. Not even the close hanger rods are the same, yes we found out on our last trip that they even changed them in color and shape. The wardrobe sides are now hollow core and have stickers that warn "do not walk on during assembly" (do they not realize how much room is needed to assemble and walking on them is almost impossible). They weigh a fraction of what they used to, they bow, just plain cheap!!!

Both mirror doors were broken, another 200 miles, if they even take them back and not try to blame us (their favorite comeback). I would call first, but as I have learned in the past, that it is its own nightmare and what they say and what happens when you get to the store are 2 different things. Summary: If none of the above bothers you, then you are their perfect customer and good luck with that!

CHARLOTTE, NORTH CAROLINA -- I had an absolutely terrible experience with my online order for home delivery. I placed the order and received an email from Ikea stating that the delivery facility (of course they outsource it!) would call to schedule a delivery time. The day prior to delivery date, the delivery facility (Urban Express) called and said it would be May 1 between 11 am and 3 pm. On May 1, I received a call at 9:45 AM from the delivery man that he was pulling up to my apartment. I was an hour away from home, so of course I was not there to sign for it. He said he would keep the order on his truck and that I should call to reschedule for the next week.

Later that evening I received an email saying my order had been delivered and signed for! IT HAD NOT BEEN! So, I called Ikea, waited on hold for almost an hour, and spoke to a woman who said she put in a reschedule with the delivery facility for the next Tuesday (only one of two weekdays that they deliver to my area). And that the day before delivery, Urban Express would call to tell me the delivery time again.

Today is the day before the delivery day. I've been waiting for a call: nothing. So I called Urban Express. THEY HAVE NO RECORD OF IKEA RESCHEDULING THE DELIVERY. NONE WHATSOEVER. They told me I had to call Ikea in order to reschedule - AGAIN! So, here I go... on hold with Ikea for another half an hour just to talk to a human being. The human being then had to call the delivery facility (putting me on hold again) to tell them to redeliver the order. She sent me an email from her own account with plain text that says my delivery was rescheduled for May 6.

I never received a call from the delivery facility on May 5 so this morning (at 8:45) I called, no answer. I called back at 9:30 and spoke to a human (finally) who said "Oops! The delivery truck already left", that I'll have to wait until Thursday now. This is unacceptable. I'm canceling my order, if I can EVER talk to a human being.... Terrible. Never, ever ordering from Ikea again. I am not happy. Never ordering from Ikea again.

ATLANTA, GEORGIA -- FYI! I decided to order my IKEA stuff online about 10 days ago. There is no place to check past orders on the IKEA website. The order had a delivery date estimate of this past Monday. A small order too. There is NOWHERE to check order status. Called them and am on hold now for ages. WARNING! This ordering online is frustrating!!! You can't look up your past or PRESENT orders and there is no tracking an order. LONG hold for customer service. NEVER AGAIN. 20 Min wait for customer service. She said they have no current or past orders they keep for your login online. Can you believe this?

She said my order is still in the warehouse although it's been “picked” and now it's up to UPS Ground to get it. NO ESTIMATE for delivery and it's been TWO WEEKS! I was shocked. It was so frustrating. What large company feels so invulnerable with no ship date reliability for customers?! IKEA CS said they didn't know, but it was picked in the warehouse. Total disregard for delivery date of last Monday. And now they're saying it wasn't shipped. Hard to believe.

STOUTLAND, MISSOURI -- Placed an order for some shelving units that were on sale. Before placing order checked for shipping and it said $16. I proceeded with order and the shipping came up as $349. I couldn't get it to change to the correct amount. Under contact information there was no phone number, only email that said it took 3 days to get a reply. So I waited till the next day and utilized their web chat option. She gave me a number to call and get it straightened out.

When I called she said I had to place 2 separate orders (even though it said that nowhere on the site) and the shipping would be $10 per order -- total $20. She then told me that they were out, even though when I placed them in my cart they had been in stock. She said I could back order them, but she would not honor the sale price -- even though the reason I didn't pay for my order was because of the $349 shipping that should have been $20. No customer service. My first time EVER dealing with this company. Will be my last.

CORPORATE -- I made an online order for stock furniture for my second home in FL and was charged a standard delivery charge of $129+ and promised delivery by June 30. Then received an email confirming delivery for July 1. July 1 came and went and no delivery. I called and was placed on hold for over an hour. Called again and was transferred and then placed on hold for 45 minutes with no response from the CS representative. Finally I received a recording stating "IKEA is now closed. Please call back during normal business hours." This was in the middle of the day on a Wed. Hmmm.

I've called again and again with the similar messages but have not ever reached a representative again. Finally received an email with very little explanation except that the delivery was delayed because a $4 item had been damaged in transit - really crazy email. No contact information that differed from what I already had. My order was substantial and a $4 item shouldn't be delaying the delivery. I'm going to make a fraud claim with my credit card provider tomorrow. Nothing more that I can do. Any suggestions?

NEW YORK, NEW YORK -- I Ordered a table which arrived with two wrong legs. After calling and complaining, they said they would expedite the legs in 5-7 business days (which I thought was absurd since it was their fault for sending the wrong legs so the least they could do was get it delivered faster). Ok, on the 8th business day, nothing! And not a word also, no email or call giving us any type is status on the delivery.

I called again and guess what? They said the same thing! Would take another 5-7 business days... that is... if the parts were in stock. They couldn't even check to see if they were actually in stock, because as the customer service manager mentioned very politely (not) - they don't have access to stock information! So now what? Wait for MAYBE 5-7 more business days and hope it arrives??? This is so ridiculous, how can a company this big not be able to resolve such a basic issue and not be able to have a decent customer service department? I'm so extremely upset!!!

TEMPE, ARIZONA -- We bought a new bed frame for our son. When we went to get it delivered, and possibly assembled, the man behind the counter gave me a quote based on my total bill, not the item itself, which is incorrect based on their own rules. The assembly charge was too rich for my blood at $159, so I declined. When I got home and glanced at my receipt, I realized that I had been misinformed by the IKEA representative and that the charge should have been $89. That may not sound like a big difference, but it's the difference between reasonable and gouging in my opinion.

I tried to get the change made via phone, but got caught on IKEA's typical customer service hamster wheel and after about an hour on the phone was told the change could only be made in-store. Since we had just gotten home from IKEA, live about 20 miles away from IKEA, and I had just seriously injured my hand trying to move one of IKEA's giant boxes, I balked at having to make all the effort for something that was NOT MY FAULT BUT ENTIRELY IKEA'S.

Eventually got the frame assembled for $75 by a nice guy not affiliated with IKEA -- a fair price that demonstrates how overpriced IKEA's services are. Their customer service, too, is sorely lacking. Face it, they don't need we consumers satisfied, as they pretty much have a stranglehold on their little market niche. Nevertheless, I'll never shop there again unless I happen to be in the market for fairly cheap furniture that requires a Swedish Ph.D. to assemble and lasts about two years.

WESTCHESTER, OHIO -- I purchased the square LERHAMN dining table and there were not any screw holes for the trim to attach to the bottom of the table top. Called IKEA and was told that was normal and to install the screws with a screwdriver or a drill. So I installed the screws with a borrowed drill since I was not strong enough drive them in with a screwdriver. After all of that effort, I finally achieved full assembly just to find that the finished product had 2 manufacturing defects, that to me were not acceptable.

Called IKEA and told the customer service representative my story and he said I could return or exchange the table which meant traveling back to the store with a fully assembled table and exchange it for another one that could or could not cause me to have the same issue. I asked if it was possible to, upon me being in store with my table, to have IKEA unbox a table while at the store and have them assemble it since I'd already done it once and was told that was not possible.

I will not be purchasing anything from IKEA again. And their pricing is actually rather high for the customer to have to pull the merchandise from the shelves, load your purchases and take them home to assemble or you can make it even more expensive by paying for delivery and assembly of your purchases. Most of the merchandise is made China with the ever so Swede designer names. Find out the hard way that IKEA is not for me and cannot understand why they are so successful with all of the negative reviews. I guess IKEA does not stay afloat with repeat business.

My husband and I ordered 2 end tables online from Ikea on January 3. We got a confirmation email stating it was "shipped" on January 8, 2015 with an estimated delivery date of Jan 14. It is now Jan 17th and we still have not gotten our end tables. We called FedEx and they reported that Ikea has not dropped off the tables or scheduled a pick up to deliver them.

After being transferred twice and sitting on hold for LITERALLY 1 hour and 7 minutes, they said they will re-send the label to FedEx. Estimated shipping date: Jan 27. Ikea has terrible customer service to make someone wait for that long. I would strongly not recommend buying from their website, it seems as though they don't have a reliable system when it comes to shipping an item.

SUNRISE, FLORIDA -- I purchased 2 MALM beds and two mattresses for Granddaughters. Sultan Hansbo memory foam and Sultan Hanestad. Youngest child woke up with swollen face, eyes, sore throat. Other granddaughter and father sore throats and itching eyes. Small apartment totally smells of whatever gases are being emitted.

I called customer service, spent 60 minutes on the phone being jerked around to 3 different people. Of the 60 minutes only actually talking 5 minutes and being put on hold the other 55 minutes. Promised a callback and then that person said, "You have to call after sales." Well, after sales is a recorded message that they will call you in two days. In the meantime - our whole house smells.