MIAMI -- I work for II via an agency and I have to tell everyone to AVOID, AVOID, AVOID! They are doing as little as possible to help members with the Covid 19 crisis, all they are offering is an Accommodation Certificate that is not worth the paper it's written on! It's completely worthless and has to be used up by 31/12/2020, also if you do take this worthless piece of rubbish you can only book 30 days or LESS in advance of when you want to go making it even more worthless! To add insult to that you can get a replacement week good for one year but you have to PAY TO USE IT!
They refuse to give you a refund of any fees you already paid so that's $209 x thousands of members who are having to cancel due to the virus that II are keeping on top of that if you have booked a getaway you don't get any money back at all! So regardless of what you paid for your getaway you get no money back but you can swap it for later in the year and pay the difference if it costs more! Total rip off! They don't give a damn about there members or the staff who work for them. Other companies are going out of their way to help people. All II want to do is keep your money and give you nothing in return that you can use anyway!
DO NOT USE THIS COMPANY EVER! All they want to do is sell their rip of All Inclusives that are totally not worth the money, you can go to the same resort for a quarter of the price doing it yourself! As someone who works on their behalf I have inside knowledge of how bad they really are!
CALIFORNIA -- I have been a member of Interval International for about 20 years, but am seriously deciding not to renew and definitely will not deposit my 2-bedroom in Palm Desert as I've done for many years because we have used Interval to travel to other destinations even though you have to pay to deposit your week and pay to exchange your week when you find somewhere to go.
Also, I took out a week vacation for my daughter last Oct.2019 who has asthma but she hadn't had a vacation for many years to used one of my weeks to get her a week in Mexico. Now, with the Corona Virus her Dr. will not approve her traveling anywhere if it means a flight, and her Company will not allow any employees to travel domestically or internationally. I spoke to Mary at customer service to see if they would give her a credit for future travel or give her a refund - The answer was NO since I didn't take out insurance for her last year before the Virus was even known about. Almost all flights are allowing cancellation or at least a credit for future travel - but, not INTERVAL INTERNATIONAL.
Additionally, when I first started using Interval to Exchange my Timeshare, there were many that did not require mandatory "All Inclusive" meal plans. Now, you must pay up to $350 per person per day at some resorts and since we are in our late 70's we can't eat or drink that much. The only resorts we can find now with no mandatory meal plans are not recommended by Interval (neither 4 or 5 star resorts). We always bragged that Interval was so much better than RCI and our friends agreed, but now we feel neither is necessary for travel. And, if you like a particular resort, you can go on Redweek.com and purchase some for as little as $1. NOT A HAPPY MEMBER OF INTERVAL.
PORTLAND, OREGON -- I made a reservation that was cancelled after the resort was closed due to Covid 19. I was told I could switch it to another reservation. So, I did. They charged me an ADDITIONAL fee for taxes, which they hadn't even paid for the first resort because the resort was closed, and then charged me ANOTHER certificate fee... $175 additional dollars on top of the taxes and resort fee I had already paid. TO TOP IT ALL OFF... the new reservation was cancelled by Interval only a few days later.
So, here I am thrown back into their process again being charged even more money to use my Getaway. Not sure how they think they can do all of this legally. They are the ones who cancelled the reservation....not me! Now, I just want my money back! I am cancelling the VISA payment! Marriott owns Interval. This is a BIG BLACK HOLE FOR MARRIOTT! VERY DISAPPOINTING!
Horrible scam!!! I got two one week coupons from Marriott Vacation Club for Interval International. When I tried to use it, all the locations looks like a dump! So I use my Marriott Vacation Club to book a "decent" looking location for a week. But due to the Corona Virus outbreak, I had to cancel my reservation. Now, here is the catch.
They will give you another week for another year. However, given my experience on trying to use those weeks, I know my choices are horrible. And when I ask to redeposit the points back to my MVC account. It was told that I should have done so within 24 hours of my making my reservation. They have over 70 notice for the cancellation! This is just a scam and they have very limited inventories and the locations that I saw was very low in rating. Why would anyone do business with them? This is a scam of a business. Don't ever exchange your points for Interval International.
MIAMI -- I just waited almost 20 minutes on two separate calls, trying to find out why my deposits are wrong on their site. This was a decent company, but has been in steady decline for the past few years. I cannot get help, I ask for more information when someone has no answer to a simple question (why is the wrong week shown for my unit?) and then a ridiculous system to get into the system, followed by long, long waits. Still no one on the line. Save your money! If you can reach a person, they are really nice, but often can't help because the management doesn't train them enough in the workings of the company so that they can give you full information.
BANGKOK -- Some years back I invested in an Interval International Membership at the same time as taking up a Marriott Vacation Club timeshare agreement. In recent times it seems that Marriott and Vacation Club are going their separate ways, with available Inventory with Interval at great resort locations almost non existent. Today 11th November 2019 I attempted to book a week with Marriott Mai Khao Vacation Club for July 2020. To my amazement not only is Mai Khao Beach unavailable, but not much of anything else either.
The Latin of "Caveat Emptor" (Let the buyer beware) certainly prevails in this instance, and this particular buyer is not only now very aware but has just received a painful and expensive lesson with two Interval Certificates on file which are almost as close to useless as you would like to get. To the poor Interval International representative in Bangkok my commiserations having to deal with unhappy customers, but this is one organisation that has outlived its usefulness in my eyes. Time to move on, and to warn others as to the potential pitfalls of dealing with Interval.
FLORIDA -- I have been a timeshare owner for over ten years. In the past two years, I have put in requests a year in advance and kept searching for places we want to see and nothing is available. I. E. Key West, New Mexico, San Diego, Chicago, Cayman Islands, St Lucia. For the Caribbean, you MUST PURCHASE AN ALL INCLUSIVE FOOD PACKAGE. One I called about was $300 a day for 2 people so $2100 for food for a week. Are you crazy? Look at Cheap Caribbean. Very disappointed, can't get any weeks I want even a year in advance except if you buy a getaway for $1000 a week. So who is looking after us older members who made this company so successful???About time to think about selling for pennies on the dollar, not happy at all!!!
MIAMI, FLORIDA -- I have been trying to deal with Interval International for years. I have deposited weeks with them that I can only find exchanges for that are all inclusive. I hate all inclusive resorts. I don't want to be forced to eat their food. The one and only time I accepted the all inclusive was in Barbados and we could not find a decent meal the entire week so had to go pay for meals elsewhere. Then another time we booked a week someplace else and the confirmation came back that it was all-inclusive but was not when we booked it. I complained enough to get my money back.
Most recently had a week that was going to expire because we could never find anything anywhere during the time we wanted to travel, which was not all inclusive. The few places that we did find that were not all-inclusive were dives in horrible places. I will never deposit my timeshare week with them again. It's bad enough dealing with the timeshare company, let alone the thieves at Interval International.
MIAMI, FLORIDA -- In 2013, I was asked by someone I considered a professional colleague and friend to do her a favor and fill a VP level role on a temporary basis at Interval International (Interval Leisure Group, INC., IILG) after at least 3 turnovers for the position within about a 6 month period. I did so with the expressed commitment the position would become permanent after the holidays and the conclusion of major business transactions occurring at the time. Among other concerns, I also uncovered a potential SOX (Sarbanes-Oxley) violation due to a lack of data security. (Please see “Ethics: The cost of violations and how to mitigate them.”)
During a sexual harassment investigation involving an IT Contractor, I discovered that data security was at risk due to the use of dozens of high-level highly compensated IT and Finance Contractors whom had almost unlimited access to confidential customer and company information. Despite diligent effort, I was unable to locate records that background checks or drug checks had been executed for these workers nor had their identity been validated or the basic security protocols followed, such as a photograph for their security access ID badge or their vehicle information. Yet they had security clearance that exceeded that of many executives. The company had an expensive security system in place at every door as well as security guards, not to mention server servicing and backups yet their failure to consistently apply security procedures to consultants completely undermined these measures. Every employee of the company, including those earning under $10 an hour with little to no access to confidential information submitted to these screenings. However, these contractors were being paid through accounts payable therefore they were not subjected to HR screenings. Additionally, most were hired through various staffing agencies with outdated and/or inconsistent contracts. Based upon an agency contract audit I initiated and managed, I found that most agency contracts either did not require the agency perform these screenings or even if it was stated in the contract, the agency did not actually execute that requirement unless they were specifically asked to do so and I found no records such had occurred. Therefore I identified this known practice created significant risk to employee safety as well as data security.
Data security has increasingly become a major threat to US companies with recent breaches at multiple government agencies, Home Depot, Target, Anthem, Ashley Madison, JPMorgan, Ebay and Sony Pictures just to name a few and the associated costs is easily in the billions.
Interval's quarterly SOX audit never caught the issue. The audit simply did not ask the right questions so everything was checked off and cleared along with executive signatures that they had no concerns about internal systems, quarter after quarter, year after year. Which is likely why I was terminated abruptly as the quarterly statement was being prepared and I would not have signed it without this issue on it. This was the company's long standing practice so apparently no one had ever questioned it. When I repeatedly pushed for corrective action on the potential SOX violation asking that consultants submit to these basic screenings, I was immediately terminated and escorted mid-day from the building. The SVP of Human Resources was well aware of the situation and in fact created or at least significantly contributed to its existence yet remains in position. Additionally, I informed the CEO, COO and Chief Legal Counsel of these concerns as well as other potential business ethics violations. While I have no idea if they addressed the data security issue, they took no action to address the negative impact I suffered.
Most concerning to me is the fact that many tourism and hospitality customers may not realize that IILG manages the back office and therefore customer data for various subsidiaries and partners that may include Trading Places International (TPI), Hyatt Residence Club, Aqua-Aston Hospitality, Vacation Resorts International, VRI Europe, Hyatt Vacation Ownership (HVO), the Hyatt Residence Club, Hyatt Vacation Ownership, other affiliates of Hyatt Hotels Corporation as well as other participants in their timeshare and cruise exchange programs. This potentially exposes hospitality service providers and millions of their customers to data breach without their slightest level of awareness. For example, who would have the resources and perspective to link burglaries of the families of these various providers while they travel? Would investigators be able to identify a pattern and source or would they simply conclude occurrences were unrelated?
Why doesn't Interval refund resort upgrade charges when, due to the pandemic, we were never able to stay at the resort. Does the resort get any portion of the $600 extra we paid in advance to hopefully stay at a Palm Springs CA resort in May 2020? Interval must have low expenses, mostly underpaid staff, so why do they feel the need to profit during this unforeseen worldwide crisis? Shame, shame, shame on your policymakers/board members, etc.