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Jack Rabbit Services Consumer Reviews - Page 2

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Worst Service Ever
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CINCINNATI, OHIO -- We have had the unfortunate experience of dealing with them through our insurance twice now. We called because my husband locked his keys in his car. They were supposed to be out within an hour and we hadn't heard anything. I called dispatch where I was put on hold and then hung up on twice. When I finally spoke to someone she said they were really backed up. After another hour my claim was marked complete and we still hadn't heard anything.

I called dispatch a second time and at first she couldn't find us in the system and finally she did. She tried to reach the driver and got no response but said we should hear something in 10-15 minutes. After another 30 minutes we still hadn't heard anything so we contacted Geico. She contacted them and was told they had 13 people in front of us. She cancelled them and sent another company out thank goodness. Same thing happened 3 months prior with a flat tire. If I could give them no stars I would!

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Unprofessional and Extremely Late
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BALTIMORE -- I left my keys in my car so I called my insurance for roadside assistance. At 3.38 pm I received an email stating that Jack Rabbit USA would unlock my car and to Expect arrival within 37 min. I waited for two hours then called the number that had been provided and was told two different reasons why he was late - He was stuck in traffic. He was doing a job that ran late. Eventually he arrived 1hr & 45 minutes later in an unmarked van and had a sweaty, bedraggled appearance. It only took him five minutes to unlock however he never asked for my ID and refused to tell me where his job was located. If you need roadside assistance.

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$1400 Damages
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LITTLE ROCK, ARKANSAS -- Response time was about 1.5 hours, was told 30 minutes. The guy showed up in flip-flops, I should have been skeptical there. He proceeded to get the jack out of his vehicle, puts it under my Jeep, heard a weird noise, he let bar go, it flings into the side of my vehicle resulting in a dent and scratch. His response, "Oh I'm sorry about that! The noise alarmed me."

So I said, "I think you have the jack in the wrong spot." He lowers the jack and moves it. He took my tire off and put the spare on lopsided. He started to pack up, so I told him I thought the tire was lopsided. He took the bolts off and was able to shove the tire back a full inch further. He lowered my vehicle and took off.

When he left I investigated the noise. He severely bent a bracket. I complained to Jeep Roadside, they told me to take pictures and get an estimate. Total damages done by Jack Rabbit... $1400. I've yet to hear if it will be covered, but know this... If Jack Rabbit is responding, decline and request a different service.

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Never Showed Up! Worst Service I Have Ever Seen
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CINCINNATI, OHIO -- I was locked out. Call GEICO, and Jack Rabbit USA was assigned to help me out. I was told it took about 45 minutes. After 40 minutes, I got a call and the agent told me that the driver had a family emergency, and another drive would come in 30 to 45 minutes. I waited and waited. After 45 minutes nobody showed up. I called Jack Rabbit USA. The lady put me on hold for 7 minutes and then told me it would take another 45 minutes! I knew what she meant and told her to cancel the service. Quote from another reviewer - "Jack Rabbit is the worst and deserves to go out of business". GEICO, you should select a decent roadside service partner.

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Never Arrived!!! Canceled!!! I Was Stranded for Almost Four Hours!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ORANGE, TEXAS -- My experience with this place is unbelievable!!! I waited 2-3 hours on someone that was always calling and saying they are on their way (from a private #) but never got there and canceled because they couldn't find me!!! Really??? Lies!!! So I called my insurance company which I also have roadside assistance (which is also Jack Rabbit) and I actually had a phone # show up. I waited almost a hour on him but he had no problem finding me!!! I asked him "how did you find me and the other one couldn't???"

He jump started me in less than a minute and I was on my way!!! He actually sat there and waited for me to hit the road!!! Thanks Reese!!! Good workers are hard to find so cancel because you can't find a lady stranded for 2-3 hours in the dark/cold??? You need to find another occupation buddy. This looks like the only company that roadside assistance deals with so if you don't have the time or patience... don't use them!!!

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Jack Rabbit Does Not Honor The 1099 Contract
By -

BARDSTOWN, KENTUCKY -- I worked for Jack Rabbit for a short period of time and they do not honor the independent contractor rules and regulations. WE ARE NOT EMPLOYEES AND THEY TRY TO TREAT YOU LIKE EMPLOYEES!!! They make rules up as you go along-THAT'S A NO NO!! As an independent contractor for a majority of my life I had a real problem working for Jack Rabbit. They tried to tell me what to drive- independent contractors in Texas can drive whatever they like, no matter what shape the car is in as long as you show up for work. They tried to tell me not to drive my vehicles because they were faded, had a dent in the side or just "didn't look good". They pile 12-13 assignments to do and expect you to do them all literally in 40 minutes and there are no other drivers in town and the area manager calls you and yells at you about your times being bad and your poor attitude. Why did it take you an hour and 20 minutes in rush hour, bottle neck traffic on the busiest section of freeway in town to get to this call? They expect you to work "backed up" 8-10 calls in a concentrated area when there are no other drivers and then expect you to drop everything and go 26 miles in the opposite direction to take care of a call. AGAIN I WAS THE ONLY DRIVER IN TOWN. As an independent contractor, I am able to accept leads as I see fit and take what I want and decline what I want. and to quote an area supervisor, "YOU'VE ALREADY TURNED DOWN 3 CALLS AND IF YOU TURN DOWN ANYMORE YOU WON'T BE GETTING ANYMORE AT ALL!" It was said the proper customer service he said I don't care and stop (insert expletive here) calling me" After telling the lead driver he would answer his phone at any hour to help HIS drivers. B.S!! According to the supervisors and managers you are to accept a call, ask the other drivers if they can accept the call and pass it off to them. That is an impossible task when there is only one driver in town. They expect you to drive 46 miles out of town and get there is 40 minutes when you are at least 72 miles away from the call and over an hour away from it. They don't understand that you are driving to polar opposite sides of town the area supervisor wants what he wants and he wants it now and then after yelling at you expects you to kiss his butt as if he were the greatest. He runs hot and cold and expects you to be bi-polar with him. As for getting paid I think its inconvenient to ask drivers to go to Kinko's and pay over $150 to fax in their invoices just to get paid when the main offices has the calls in the office in the hands of the auditors. If you don't fax in they threaten not to pay you. they told us to fax in any day we want just don't go over 7 days. Then when we did fax in they told us not to be faxing on Thursday Fridays or Saturdays. so I faxed in Mondays. they quickly text-ed us and told us not to fax on Mondays either. Only fax on Tuesdays and Wednesdays. They claim 7 days to pay you and then the pay comes in 9-11 days. The lead driver in charge started treating another driver unkindly after the driver refused to let said manager borrow one of his cars because the managers truck broke. after the driver went out of his way to pick him up and drive him home. he had a very nasty ugly attitude and said, You have vehicles at your disposal! and If you're not going to use them I will!!" The driver said no and it went down hill from there for the poor driver. The second they get what they want from you and run your car & your spirit into the ground they get rid of you for one reason or another. They are lame and I pity the fools who replace me. the dispatchers called a driver up to tell him , "I know its not your shift and I know your probably sleeping but I'm told you're very reliable so I'm going to call the customer and tell them you're coming Thanks and bye now." And if you don't get up and do it the dispatchers call and complain about you- and you are penalized by not being given work for a couple of days and the supervisor calls you and berates you to death. he says how dare you not go to this call when we need you. they want you to work all night and all day and it gets frustrating to not get sleep for 3 and 4 days and only bathe 2 times in a week because every time you sit down or close your eyes they call you and threaten you and say you will be fired if you don't get up and help because there aren't anymore drivers. You're it get up. They made another lady (who was ultimately fired because she had Cancer) miss her chemo appointment and they didn't care. She worked with her husband as a team and They kept her husband working because there were no other drivers. He didn't want to get fired because then there would be no more money for her treatment. He was ultimately penalized for being the only driver in town. How backwards is that. hes running the city alone and they re going to dump poop on him. He was running the city all by himself and they had the nerve to chastise him after they signed his wife's death warrant (this driver is the husband of the driver who had the cancer) They are nasty nasty people. The owner ultimately doesn't care that the supervisor in Louisiana is running the company this way. They think I am a dumb Mexican man-I'm not. I pretend to be who they think I am so they will leave me alone. Well this dumb Mexican man has started working for the competition and now I'm well respected, well paid and well rested for my work. To deny a Cancer patient treatment is an unconscionable thing to do and I have sat down with the Cancer lady and shes a doll. Everyone that meets her loves her. There was a flattering comment about her on the Jack Rabbit FaceBook page and they removed it. They want people to think shes a villain. Shed really nice. And surprisingly enough she doesn't hold it against them. Id be a mother sucker to work with after them making me miss a chemo appointment. Jack rabbit also lets the customers lie about the drivers and they don't fight for the drivers at all. They're snakes in the grass. You know what? Snakes won't even hang out with them they're too slimy. YOU CANNOT RUN A CITY IN TEXAS FROM LOUISIANA, KENTUCKY, MAINE, OR SOUTH CAROLINA. YOU MUST BE PROFESSIONAL AND HIRE ENOUGH DRIVERS TO HANDLE THE SHIFTS AND THE WORKLOAD AND NOT BLAME ONE SINGLE PERSON WHEN THE JOB CANNOT GET DONE OR HE BLOWS A HEAD GASKET ON HIS CAR WORKING AS A FAITHFUL WORKER FOR YOU. YOU MUST HIRE DISPATCHERS FOR THAT CITY TO WORK THAT CITY OR DRIVERS ARE GOING TO WEAR THEMSELVES THIN AND WEAR THEMSELVES OUR AND END UP BITTER. YOU RUN AUSTIN FROM AUSTIN, SAN ANTONIO FROM SAN ANTONIO AND HOUSTON FROM HOUSTON. IF YOU DON'T LIKE IT, OR YOU CANNOT DO IT THEN DON'T RUN IN THAT PARTICULAR CITY.

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Roadside Assistance
StarStarStarStarStarBy -
Rating: 5/51

JACKSONVILLE, NORTH CAROLINA -- I was traveling from Jacksonville, FL to Jacksonville, NC. On my adventure I started losing air pressure in my left rear tire. I stopped to air up as it was 1:30 pm and wanted to get where I was going. The next day I called my roadside assistance program and they sent Jack Rabbit out for the service call. The technician was prompt and very courteous. I am so happy that this provider was used in my situation. Thank you for providing excellent service.

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Horrible Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MONTGOMERY, ALABAMA -- They are rude and unprofessional!! I wish ALLSTATE would remove them as a provider! The guy that was supposed to be to me at 7am called me with an attitude, at 6:48, and said it would be 45 minutes. He was disrespectful and RUDE.

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Prompt and Excellent Service for Tire Change
StarStarStarStarStarBy -
Rating: 5/51

ENOLA, PENNSYLVANIA -- I called insurance company for roadside assistance. Mike **, a Jack Rabbit Service employee, arrived at my location about 15 minutes after the call. He was personable, professional, and changed the tire with no problem. I really appreciate the excellent service. It's been a while since I changed a tire and it was great that it was done so promptly that it did not require me to change any plans.

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They NEVER Showed Up!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KNOXVILLE, TENNESSEE -- My Roadside Company called them to assist me with a jump start. Long story short - they never showed despite saying twice they're on the way. I eventually (after 2. 5 hours) took care of it myself only to get a call from "Micheal" one hour and 15 minutes after their last ETA. He wanted to know if he could help. I explained the calls and lengthy wait, he was unfazed so I hung up on him.

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Jack Rabbit Services Rating:
Star Star Empty star Empty star Empty star
2.1 out of 5, based on 25 ratings and
30 reviews & complaints.
Contact Information:
Jack Rabbit Services
P.O Box 4277
Pensacola, FL 32507
1-855-JRABBIT (ph)
www.jackrabbitusa.net
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