J.B. Robinson Jewelers Consumer Reviews - Page 2

WALDORF, MARYLAND -- To all those who have been victimized by JBR I hope my info helps, I feel your pain. Try to not let the anger and suspicion get you because then you are still allowing this store to victimize and control you just do your best to use the laws already in place and document the heck out of EVERYTHING and remember GOOD WILL ALWAYS PREVAIL, I promise.

I don't have time to commiserate further so anybody's angry words will stay with them not me but I did want to help others that may go through the same thing get them help with the numbers below. I had the law behind me so no matter what is said on here JBR HQ had to work with us or they knew we could and would take legal action.

JBR CHARGED US FOR THE MORE EXPENSIVE DIAMONDS BUT GAVE US THE MUCH LOWER QUALITY, MUCH CHEAPER DIAMONDS WORTH OVER A $1,000+ but once threatened with the states attorney down in La Plata, MD they quickly tried to work with us. I should have followed through so others on here didn't go through what we had.

JBR is owned by Sterling Corp in Ohio 330-668-5756/ 330-665-7907. ** is or was at least a few months back the head/master jeweler out of Tysons Corner or White Marsh 410-931-5380. You can contact the FTC.gov or State's Attorney of your state or even Ohio's state or Attorney General or BBB but these last 2 can't really enforce much like the states attorney can.

I will share the basic story there are too many details. We purchased several pieces of jewelry there at the Waldorf, MD mall location. These pieces were designed on paper only and comparison ring we showed them that we wanted was tiny, for a woman.

What we received was very poor quality jewelry the women's rings were huge like a man's ring (** the jewelry maker at the time apparently for the whole east coast must be blind and or lazy because his work was extremely sloppy, so sloppy that when I returned a few weeks later to try to get the jewelry repaired JBR tried to say these brand new pieces were really ANTIQUES and my woman's ring was really a man's ring, till they saw the receipts and matching photos of the rings). One salesperson tried to help us out by talking to Maryland's headquarters because she too could see how horrible our jewelry really was till her job was threatened.

We documented everything, who we spoke with dates, times and what they said JUST LIKE THEY DO and through much tenacity we found the STERLING CORPORATIONS though their customer service reps lie and deceive an angry sorry bunch I finally got a their SUPERVISOR. They saw I followed through wasn't nasty in return and was not bluffing and ready to go to the police (I had been ripped off and to the states attorney; every state has one different than the attorney general which I could wipe my ** with; they were no help).

So SEVERAL YEARS later that JBR tried to force me to sign a paper that I wouldn't sue them and tried to make us repay for our ring but we didn't. Again the Sterling Corp had to get involved and they did or I did what I said I would I stood out front of their store and politely told every single customer my whole story. HQ forced the Waldorf JBR rep to give us our ring without signing. I still wish I had at least let the state attorney know their dubious dealings so others don't got through the same so if my info helps another then great.

WESTLAND, MICHIGAN -- I went to JB Robinson Jewelry on Oct 21st 2011. I walked in the store with my girlfriend and checked out a few engagement rings... As I was talking to the saleslady she mentioned a ring on sale for a really good price and making it sound as a GREAT DEAL, so she brought it out and my girlfriend actually liked it. So right there I said "I want to put it in lay away."

Everything was pretty good so far, then a month later after making big payments on the ring every week of almost half my check, I finally paid it off by Nov 20TH. So the lady said "OK now we can go ahead and send the ring for resizing it and the promise date to get it back was December 6TH." (Everything was OK up to that point).

Then I went to the store on December 5TH NOT THE 6, I WENT A DAY EARLIER THAN THE PROMISE DATE. As I walk into the store there was 2 sale ladies and the manager. One of the sale ladies was busy with a customer and the other was talking to the manager and a lady that was there talking about stuff non related to sales. They were there talking for at least 10 minutes without asking me if I needed help... Finally the manager asked me "Have you been helped?" and I said "yes I just come to get engagement ring because it was sent out for resizing, and I'm here a day early to see if it's ready."

The manager looked up my info in the computer and said to me "IT SAYS HERE THAT THEY FOUND A CHIP ON ONE OF THE DIAMONDS AND THEY HAVE NOT SIZED IT YET!" I WAS LIKE WTF. How come nobody called me to inform me about this??? The manager is like "ohh I'm soo sorry. Let me call to see how long would it take to get it fixed." 15 minutes later she comes back and tells me "it's going to take 4-to-6 weeks to fix it." By that time I was more pissed. I said "I want my $$$ back" and she said "it would take a couple weeks for them to send me a check."

I'm like "you know what I want the corporation number and your name." Then I left the store called the corporation. After another hour of waiting and talking to a lady there... she said "WE WILL SEND ANOTHER RING EXACT TO THE ONE YOU BOUGHT FROM A DIFFERENT STORE AND WE WILL SIZE IT IN A MATTER OF 2 WEEKS AT MOST." I said "I really hope so because I was planning on giving it to my gf on Christmas."

ANYWAY the lady at the corporation was actually really nice to me and assured to me the ring will be on my hands by December the 19th. I just hope it's the same exact ring and without any more issues. ANYWAY THANK YOU FOR TAKING THE TIME TO READ MY COMPLAINT. I'M JUST TRYING TO KEEP CONSUMER AWARE. I'm just a hard worker as many of the consumers.

WALDORF MD --
PRESS RELEASE
9-24-08

STERLING JEWELERS SUED FOR SEX DISCRIMINATION

EEOC Says Jewelry Retail Giant Discriminated Against Thousands of Women Nationwide

BUFFALO, N. Y. Sterling Jewelers Inc., the largest specialty retail jeweler in the country, violated federal law by discriminating against a large class of female employees at stores nationwide, the U.S. Equal Employment Opportunity Commission (EEOC) charges in a systemic lawsuit filed yesterday under Title VII of the Civil Rights Act.

In its suit, the EEOC asserts that Sterling Jewelers pays its female retail sales employees less than male employees performing equal work and denies female employees promotional opportunities for which they are qualified. Sterling Jewelers intentionally discriminates against female retail sales employees by maintaining a system for making promotion and compensation decisions that is excessively subjective, and through which Sterling Jewelers has permitted or encouraged managers to deny female employees equal access to promotion opportunities and the same compensation paid to similarly situated male employees, the EEOC states in its suit.

The EEOC filed its lawsuit after first attempting to reach a voluntary settlement (EEOC v. Sterling Jewelers Inc., Civil Action No.08-CV 706, in the U.S. District Court for the Western District of New York in Buffalo). The EEOC seeks monetary relief, an order requiring the company to implement new policies and practices to prevent discrimination, training on anti-discrimination laws, posting of notices at the worksite, and other injunctive relief.

"We hope this case is a wake up call to corporate America that sex discrimination in employment must be taken seriously and addressed appropriately," said EEOC's New York District Director Spencer H. Lewis, Jr. "It should be a 'no-brainer' in the 21st century workplace that women deserve pay and promotional opportunities based on merit, not gender. Employers who fail to grasp and abide by the letter of the law do so at great risk."

EEOC Philadelphia District Director Marie Tomasso added, "In granting managers discretion to make pay and promotion decisions, employers need to ensure that they are not also granting discretion to engage in sex discrimination. Every person deserves the freedom to compete and advance in the workplace as far as their talent and ability allows."

In Fiscal Year 2007, the EEOC received 24,826 charges alleging sex-based discrimination, up 7% from the prior year to the highest level since FY 2002.

According to its web site (www.sterlingjewelers.com), "Akron, Ohio-based Sterling Jewelers Inc. is the U.S. operations of London-based Signet Group plc, making it part of the largest specialty retail jewelry company in the world. Sterling is the largest U.S. specialty retail jeweler as ranked by sales with 1,308 stores in 50 states. Its' mall stores are known nationwide as Kay Jewelers, and regionally under a number of well-established and recognized names, such as JB Robinson Jewelers. Sterling's destination superstores are known as Jared The Galleria of Jewelry."

The EEOC enforces federal laws prohibiting employment discrimination. Further information about the EEOC is available on its web site at www.eeoc.gov.

Sterling Jewelers Complaint
http://www.measuredup.com/review/sterling

Honestperson1 says: (1 year ago)
0 Working at Sterling Jewelers began as a good place to work. After about 1 week of employment my boss who was new to management began to bully me constantly, even went as far to tell their boss I was the problem after they found a letter address to human resources on their desk in a pad that I mistakenly left stating I wanted to be removed immediately only after a few weeks of employment. Never in my career have I had a problem with any of bosses. Every job I have ever had my bosses and I were friends and kept in contact when I left their organization. When I tried to approach my boss about problems and the behavior towards me they would get extremely upset then tell me it was me and EVERYONE knows, that was "SPOOKY" because I did NOT know a soul there. I kept to myself I was new in the position and the organization so I knew they were not telling me the truth. I thought I was living a straight NIGHTMARE and HAD gone to h. ll! I thought I was going to lose my mind working at STERLING JEWELERS. I knew I had a family to take care for this is why I continued to work there. I began going home to my family and friends stressed completely out, upset, and crying all the time and I mean daily. I was not sleeping at night at all and constantly complaining to everyone about my boss's behavior. The funny thing is upper management knew of the behavior before I was hired. I was told by team members my boss was SUPPOSE to change their behavior instructions given to them by upper management BEFORE I was hired. I could not understand why they would allow them to hire someone before they changed their behavior. This behavior was supported by their boss eventually it was evident. I was so stressed out I even went to seek help from a psychiatrist who told me my boss was a "BULLY BOSS" and get OUT of there. After a while I was a nervous wreck it was written all over my face and everyone could see it. I did not know my head from a whole in the ground. I worked very hard for Sterling Jewelers receiving exceed expectation performance evaluations included describing me as being someone who demanded more work "WHO DEMANDS MORE WORK" My boss was a COMPLETE CONTROL FREAK! My boss was allowed to disrespect us at any given time supported by their boss. When I finally could not take it any longer and went to HR who treated me as if I was the problem once her boss was involved but privately defended my concerns. The boss was allowed to stay employed with Sterling which means they supported my boss's poor decisions and behavior towards personnel. If I had been smart I should have left as the psychiatrist instructed and sued them in the very beginning. When my manager's boss found out I went to human resources he was very upset with me. He even in front of human resources threaten to fire (in so many words) me if I did not accept the situation the way it was. I was very devastated that I had come to work for an organization as Sterling Jewelers. I will never worked for them again. I am seriously considering suing the h. ll out of them for mental stress and discrimination. Example of my boss's behvior - One of my punishments was to give me work completely over my head outside of what I was hired and know how to do. I did not mind challenges but ensure you do not set someone up to "Fail". HR instructed my boss not to give me that kind of work anymore then explained to me my boss was trying to challenge me which was complete "HOG WASH"! You know if my boss was right in giving me that work they would NOT have told them NOT to give it to me. Working there was like a BAD DREAM!! There is NO structure, NO rules, and NO regulations and if there is they are ONLY meant to be followed by non management personnel.

Sterling Jewelers faces EEOC class-action discrimination suit ...
An EEOC attorney said discrimination complaints at Tampa-area Sterling stores "
verified systemic pay and promotion discrimination across the entire company. ... He pointed out that most of Sterling's store managers and employees are ...
www.businessmanagementdaily.com/.../Sterling...discrimination-suit/Page1.html -

Sterling Jewelers faces EEOC class-action discrimination suit

* By HR Specialist: Florida Employment Law
* 1/1/2009 - 4:00am
* Employment Law

Eight women from the Tampa Bay area have joined an EEOC class-action lawsuit against Sterling Jewelers, owner of Jared, Kay Jewelers and Marks & Morgan stores.

The lawsuit alleges that Sterling, based in Fairlawn, Ohio, pays women in retail sales positions less than men and denies them promotions "with malice or reckless indifference."

Plaintiff Dawn Soot-Coons was serving as a temporary store manager at the Jared Galleria of Jewelry store in Brandon near Tampa when she found a payroll report left on a desk. It showed that "every male except one earned more—$2, $3 and up to $4 an hour more—than any of the females," she told the St. Petersburg Times.

"Even the top female sales associate, who sold more than $1 million of jewelry a year, got $2.50 less an hour than a guy just hired with no jewelry experience," Soot-Coons said.

An EEOC attorney said discrimination complaints at Tampa-area Sterling stores "verified systemic pay and promotion discrimination across the entire company." Sterling gives local managers broad discretion, resulting in "excessively subjective" pay, the EEOC said.

David Bouffard, vice president of media relations for Sterling, told the National Jeweler trade magazine, "We take the allegations raised in this lawsuit very seriously. We are confident that these charges do not reflect the culture of this company." He pointed out that most of Sterling's store managers and employees are female.

WALDORF MD -- JB Robinson St. Charles Towne Center Mall Waldorf Maryland; I was scammed by the Sale Pregnant Sale Lady on June 15, 2010 this sale pregnant sale lady approach me and said she is in a store contest and needed a store credit application so she can Win a trip. I ask her please do not use it for store credit as I already have a Discover Card and I do not want to add one. This sale pregnant sale lady assure me that she would not use so I end up helping her.

After a month I received a JBR store credit card. I am very disappointed as I did not apply. Then I have purchase a necklace also did not ask for payment protection plan. I was scammed by this sale pregnant lady. An eye opener; do not sign anything and make sure before leaving the store read your receipts first and make sure; you do your homework. JBR sold me a ring that cost $3500.00 while in Littman cost $899.00 shop around first before buying. Also be very careful in JB Robinson St. Charles Mall Waldorf Maryland they are slick and scammer.

I went back to the JBR St. Charles Mall Waldorf, Maryland to return my ring they denied it as it is over 45 days. This sale pregnant sale lady is nasty, rude and very argumentative and do not respect her JBR store manager as she argue in front of me. Thanks goodness for the JBR store manager she ended up refunding me. Customer service; of this sale pregnant sale lady is very poor and nasty.

I am not complaining just sharing my experience as a consumer that is why; I called it an "eye Opener" to educate shoppers and buyers like me whose naive and have a huge heart for others. I have a huge heart; so I tried to help the sale pregnant sale lady to win her trip since she beg and pleaded for me to help her to win the store contest and I trusted her that indeed she will use the store credit application just to win the store contest not to apply a store credit card.

I just want to educate buyers and shoppers so that they won't be victimized like me. You see; they work in team work to get you. This is how they operate; they practice this kind of behavior day in and day out. The District Manager says; "you're stupid why did you sign it?" I can't believed this is coming from the mouth of the Sterling District Managers. Then The District manager added most black people are from the ghetto; not knowing I do not even live in the ghetto.

Just because I am black it doesn't mean I am from the ghetto. No wonder why all her employees are rude as she herself is the rudest and nasty person ever existed. I thought we pass racism already have no idea this kind of people still exist and around. I see now; why JB Robinson have so many reviews and complaint. Read other JBR complaints all over 50 states. You will understand I am not the only victim here. This site is really helpful and an eye opener.

I did not go back to the pregnant sale lady; all of this happen in one day. I was scammed and defrauded and taking my kindness to weakness as an stupid shoppers. I have no Axe to grind this sale pregnant sale lady just simply victimized of her sad story that she needed to win a trip for the store contest.

Anyone; who talk to this sale pregnant lady would believed her as that is scammer do; make a good story about themselves and make their self look good. Scammer often sound good and pleasant. If you were like me; who is a christian and wanted to help you would do the same thing as this pregnant sale lady is a professional scammer; she even sounds like an angel.

This sale pregnant sale lady wanted to be a number one in their JBR store so she does what she does to make herself look great. The JBR store manager even said; "there so many customer complaints about this particular sale pregnant lady but the HR of sterling company would not do anything because she is the top sale person in the JBR store."

I just want to educate the buyer or shoppers to watch out and do not be fooled by sweet talker like this sale pregnant sale lady who conned me good. This is an eye opener so that no one get victimized. If I do not write this reviews then people like me will be a victim. This is a very sweet talker pleasant sale pregnant lady; who depends on sale commission if she do not scammed you or future customer she would not sell at all.

Her store manager agree with that; that is why; she refunded me with my money as indeed this pregnant sale lady conned me! The JBR store manager was awesome; she made sure my money is refund not only that she made sure to remove the store credit card in 3 major credit agency as I did not apply for this JB Robinson store credit card.

I just want consumer to be aware and be educated!!!!! Thank you. Found out there's many more people are complaining not only me; Sterling Jewelers Inc., the largest U.S. specialty retail jeweler, has been sued by the U.S. Equal Employment Opportunity Commission for allegedly "€œdiscriminating against a large class of female employees at stores nationwide."€ It contends "€œthousands of women nationwide"€ are affected. The EEOC enforces federal laws prohibiting employment discrimination.

Sterling, in a statement to JCK, said it had investigated the allegations when they first arose, but couldn'€™t substantiate them, and "we do not believe these charges are valid." It noted the majority of its store managers and employees are women.

"We take the allegations raised in this lawsuit very seriously," said David A. Bouffard, Sterling Jewelers vice president, media relations. "€œWe are confident these charges don'€™t reflect the culture of this company. Fairness, opportunity, integrity and respect are core values at Sterling." He said the company will "€œdefend ourselves vigorously against whatever legal action arises."€ The civil action was filed Sept. 24 in U.S. District Court in Buffalo, N.Y.

In it, the EEOC alleges Sterling "€œpays its female retail sales employees less than male employees performing equal work, and denies female employees promotional opportunities for which they are qualified." It does this, the suit claims, "by maintaining a system for making promotion and compensation decisions that is excessively subjective, and through which Sterling Jewelers has permitted or encouraged managers to deny female employees"€ equal pay and promotion opportunities.

The EEOC said it filed its lawsuit after allegedly failing to reach a voluntary settlement with Sterling. It is seeking "monetary relief, an order requiring the company to implement new policies and practices to prevent discrimination, training about anti-discrimination laws, posting of notices at the worksite, and other injunctive relief."€

Sterling, headquartered in Akron, Ohio, (pictured) operates 1,414 stores in the U.S., trading as Kay Jewelers, € €œJared the Galleria of Jewelry,€ and several regional names. It has more than 19,000 employees. Sterling is the U.S. division of Signet Jewelers Ltd., the world's largest specialty retail jeweler in the world, which is moving its headquarters from London to Bermuda, and its stock listing from London to the New York Stock Exchange. Sterling JB Robinson Waldorf, Maryland. Sterling Jewelers faces EEOC class-action discrimination suit.

* By HR Specialist: Florida Employment Law
* 07-16-2010 Copied 4:00 am
* Employment Law

Eight women from the Tampa Bay area have joined an EEOC class-action lawsuit against Sterling Jewelers, owner of Jared, Kay Jewelers and Marks & Morgan stores. The lawsuit alleges that Sterling, based in Fairlawn, Ohio, pays women in retail sales positions less than men and denies them promotions €œwith malice or reckless indifference.
Plaintiff Dawn Soot-Coons was serving as a temporary store manager at the Jared Galleria of Jewelry store in Brandon near Tampa when she found a payroll report left on a desk. It showed that every male except one earned more $2, $3 and up to $4 an hour more €”than any of the females, she told the St. Petersburg Times.

€œ"Even the top female sales associate, who sold more than $1 million of jewelry a year, got $2.50 less an hour than a guy just hired with no jewelry experience", Soot-Coons said. An EEOC attorney said discrimination complaints at Tampa-area Sterling stores verified systemic pay and promotion discrimination across the entire company.€ "Sterling gives local managers broad discretion, resulting in €œexcessively subjective pay," the EEOC said.

David Bouffard, vice president of media relations for Sterling, told the National Jeweler trade magazine, "We take the allegations raised in this lawsuit very seriously. We are confident that these charges do not reflect the culture of this company."€ He pointed out that most of Sterling'€™s store managers and employees are female.

PORT HURON, MICHIGAN -- We bought my new ring in Dec. of 2016. After it had been out for soldering I purchased the third band and wanted to send it out again. The salesgirl found that one of my diamonds was chipped and informs me that it would take at least a month. Well it was about 30 days and my ring was back and perfect. They set realistic repair times and fixed it for free. The key is you have to have the inspection every 6 months. A reasonable request.

DUBUQUE, IOWA -- Awesome experience and staff! Thank you for all of your help. JBR will be my jeweler for life.

OHIO -- The treatment that we received from Mary the manager at a JB Robinson's OH is nothing short of unacceptable and a disgrace to the company. We went in for our bi-annual exam for my diamond warranty, and in my ring registry there were various sheets with the records of my other visits (needed for my warranty). When they returned the newly stamped registry, the papers that had been inside were gone. We asked them to return them and they said that they didn't have them (and they sort of laughed about it).

I called the JB Robinson's headquarters to find out if I needed that stamped record to maintain my warranty, and they said it is best to have it, and not to listen if stores say that I don't. I called this Mary and said to contact me if she found them. She called and said that she did and that she would mail them. I gave her the address. I waited 2-3 weeks, and nothing came.

I called her back, and she said that she had the wrong address. I gave her the new address, and then didn't hear anything for 3 more weeks. I called again and she said that she forgot to send it. I even sent her a self-addressed stamped envelope so that she couldn't mess it up. I waited a few more weeks and when we called, she said that she lost them. (Was she going to bother calling me to tell me that?) She said that there was nothing that she could do, very flippant about it.

My husband got stern with her for the first time since this ordeal began, and after MUCH complaining, she agreed to make us a printout and mail it to us. It has been weeks since that and we still have nothing. This has been going on for more than 3 months. This Mary is absolutely unprofessional, and seems very immature. She will not call us to update us on the situation, and she lies and makes excuses, hoping that we will go away.

Maintaining my warranty is very important to me, and at this point, this is about more than just the registry history. It is about her unprofessional behavior. When you make as expensive of a purchase as a diamond, you expect perfect treatment. I will not ever go to JB Robinson's again because I don't want to deal with a place that tolerates this type of customer treatment.

ZANESVILLE, OHIO -- My fiancé ordered my ring from JB Robinson on May 11, 2013 and they told him that since it was a custom designed ring that it would take a few weeks to get it made and in the way that he wanted. He picked it up May 25, 2013 and ended up surprising me with the proposal on June 1, 2013 with our friends present. I had my ring for 4 days and took it in to JB Robinson to get it sized because it was slightly big. Since I was sending it away to get sized I decided that I would like it engraved with our initials in cursive. I watched the sales associate write the note and they sent it away.

Two weeks later my ring comes back to the store and they call me to let me know it is ready to pick up. When I go in to get my ring, the engraving is in bold block letters (not cursive as requested) and there is yellow on my white gold band. Simply unacceptable; so we send it back. They have my ring for another week and call me again on June 25, 2013 to let me know that my ring is in once again. I look at the ring and you cannot even read the initials that I requested be engraved into my band. They are on top of each other. At this point I am upset and crying in the middle of the store because they have not only messed up my ring for the 2nd time, it needs to be sent out AGAIN.

I picked out a new font for the initials and told them that the numbers were good and not to change them. The manager was able to push back our first payment at my request because we did not wish to make a payment on a ring that I didn't even get to wear the first few weeks of our engagement. We still get to pay the extra interest. I get my ring back June 28, 2013 and they have changed my numbers, and there is a dent in my band from where they have engraved my band.

At this point I have called it quits on getting any of my work done at JB Robinson. I took my ring and I have since gone to another jewelry store capable of doing work in their store. I had planned on buying our wedding bands at JB Robinson also, but have since changed my mind because of the poor craftsmanship and not so careful handling of my very expensive ring ($7100.00). I could not be any more disappointed in my experience and do not plan on ever going back to purchase jewelry from this store. Would not recommend to anyone.

JOLIET, ILLINOIS -- Don't waste your time with this store. My husband purchased my wedding and engagement rings from JBR and had no complaints at the time. However you must have them inspected every 6 months to keep up the warranty, if you don't the warranty is voided. We have been married 3 years so had them in maybe 6-7 times. Twice now I've had to have them sent out to repair cracked diamonds in the bands...how cheap are these diamonds, no one else I know has had to have small diamonds repaired in their rings.

With this second repair I have been waiting 3 months and still have no ring. I was told the rings were in so I went to pick them up and 1 out of 3 rings were in. I was then informed that my other two rings were sent to the home office repair shop and they were sorry I wasn't informed of that. 2 weeks after picking up the ring I got a call letting me know that is what was taking so long. I was told it would be 6-8 weeks before they were in.

It's been 11 weeks and no one calls to update me. I've called multiple times to find out the status and the repair shop is either closed or says they're still working on getting the diamonds. I'm not sure what's taking so long it's a jewelry repair shop, this is their job!

I was told they should be ready in the next 2 weeks, but I won't hold my breath as the 6-8 week deadline came and went a long time ago. The worst part for me is I did not have my rings for my anniversary, pictures with my pregnant belly, and more than likely won't have them for the birth of my child and the pictures following the birth : ( I'd rather have a ring with a cracked diamond that's too small to notice than no ring at all, but I don't get a say in the matter.