CHAROLETTE, NORTH CAROLINA -- Purchased JELD-WEN French patio door about October 2014. Was supposed to be primed when we purchased it and was suppose to be their Everlast series. We installed the door about November 2014, and painted it couple days later. On September 28th of 2016, found water damage at threshold on the outside. It took JELD-WEN over a month to send someone out to look at door. But had asked for a picture prior to sending someone out. Then stated that the damage was not covered under warranty as it was normal rot. Then tried to cover that up by stating that door was not painted nor properly installed. When the Tech looked at the door, he stated that it was not normal rot.
As of this date, I still have nothing in writing, nor have I received a copy of the report for the Tech that did look at the door. JELD-WEN does not stand behind their products. Even their website states the door is Rot resistant and Lifetime warranty against rot. All LIES!!!
CINCINNATI, OHIO -- Custom ordered a sliding door. Seal is short. Door leaks. Molding is cracked. Trim piece is cracked. Rubber door stops are missing. Filed a complaint on November 9th. After 8 phone calls, service tech is supposed to come out January 18th. In the meantime, my door LEAKS.
KLAMATH FALLS, OREGON -- Special order window was delivered with inside sash missing (piece replaced by Home Depot, without involving JW) and outside trim missing. Jeld Wen customer service insisted that's the way the window was supposed to be despite seeing pictures (see attached) of the defective part. All I wanted was a piece of trim to install myself.... Stay away from this company. If I could give negative stars I would!
ABINGDON, MARYLAND -- I purchased a set of Jeld-Wen French doors in 2011 from Lowe's in Abingdon and now in 2015, I noticed mold and wood rot around the bottom of the doors. I opened a claim with Jeld-Wen customer service and sent them pictures. They replied back closing the claim saying that the doors needed to be cleaned and professionally caulk once a year to maintain the warranty. The Customer service person was extremely rude and told me to get a lawyer if I wanted to because I was stuck with the doors.
I am in the process of asking Lowe's to help me out and my homeowners insurance to file a claim. Is there anybody out there that can help customers get the proper service and respect they deserve? We pay high prices for this POOR Quality doors and windows. PLEASE HELP.
FORT WORTH, TEXAS -- I bought the doors in September. They leaked day 1 because the factory installed the weather stripping too short. In addition they omitted a critical part of the door, so I have a gap in the bottom of the door where the two doors meet… I have a towel in the bottom to keep out the cold air. THEN mid October the blinds broke! Not even 60 days old.
The repair department has been horrible, won't schedule a repair… just the old run around. Won't respond to my e-mails, or my calls. I have to go through a customer service contact, who won't contact the service department! HORRIBLE SITUATION. They have my money and I have ** for doors.
I WILL NEVER BUY ANOTHER JELD-WEN PRODUCT AGAIN. This is November, bought the doors in September still trying to get them to honor their "10 year warranty". Maybe they are trying to wait until the warranty expires before I get what I paid for! I would give them 0 stars, but that is not an option.
CHARLOTTE, NORTH CAROLINA -- We replaced the existing windows in our camp with Jeld-Wen premium vinyl windows. All the existing windows were casements, so we stayed with that. The contractor gave us quotes for both Jeld-Wen and Andersen windows. We have Andersen in our primary residence and they have been going strong since the mid 80s. Our inclination was to stick with Andersen, but the contractor was recommending Jeld-Wen, so we decided to go with his recommendation and save a little money. The windows went in the existing opening fine and the contractor did a great job. However, as we are now looking at the windows closer as we clean up the siding where shutters were removed and have placed the screens in the windows, I have to admit that the Jeld-Wen are not as well made as the Andersens we have at home.
The vinyl joints are not as clean and tight as the Andersen's, but the real concern is the Jeld-Wen screens. One was made wrong and the contractor had to fix it. Several do not fit the window tightly and the contractor is having to make new ones for two of the windows. For 9 windows, half of the screens had issues. A picture is included to show the gap that exists on the bottom of half of the screens that came with the windows. The windows look nice, but in our opinion are not the same quality as a comparable Andersen. Although we did save some money with Jeld-Wen, we now wished we had gone with our instincts and stuck with Andersen. It will be interesting to see how airtight these Jeld-Wen's are in the winter.
ORLANDO, FLORIDA -- Horrible support from Jeld-Wen. Spent thousands of dollars of doors. 2 1/2 years later, the hinges are covered with rust. I don't live near water (I'm in downtown Orlando). When I called Jeld-Wen, they said they don't cover the hinges. I asked if their hinges normally last on a few years. The Jeld-Wen representative said that's not usual, but they won't cover the rusted hinges. I will have to pay someone to come out, remove the door, install new hinges (that I bought) and re-hang the door. I thought Jeld-Wen was a good company. I was wrong. Stay very far away from this company.
NORTH CAROLINA -- I purchased exterior doors from this company and the hinges were rusted after 4 months. I was told by the manufacturer to apply wax to prevent the rust. I would not recommend Jeld-Wen as the hinges rusted and the door is beginning to delaminate. They also told me that if a defect existed I had 15 days from date of purchase to report. I purchased the exterior french doors from Lowe's. The person at the millwork desk was visibly upset with the response from Jeld-Wen.
HAWKINS, WISCONSIN -- I placed an order for replacement window thermal pane glass through Jaimie at Hawkins, WI location. My original windows are Caradco, but have been sold as Jeld-Wen since 1997. I also needed the removable wooden grille for another window. My order arrived as promised, but the wooden grille pieces are not the same as the original. I had explained to Jaimie that the window is 22 years old and was originally Caradco. She must, or should have known, that the grille pieces she sent me would not match the ones I already had. They are wider than the original and it is noticeable. I called to ask for the 5/8 width rather than the 7/8 she had sent.
At this point, I was unable to reach Jaimie. I left three voicemails, and wrote an email. The automated message had not been updated, and kept recycling without any response to the prompts it instructed, just the same instructions over and over, with nobody answering the phone in Hawkins, Wisconsin. Still no response after three days of trying. I have never known a company that fails to answer the phone. I finally called the corporate office in Klamath Falls, Oregon and was given the customer service head of department, Mr. Robert **. I will update if he calls me back. The person who answered said she had tracked him down, but when she put me through it went to voicemail!
I called the Klamath Falls switchboard again and she routed me to Jackie in windows. I asked if I could return the grilles because they cost $35. She snickered and said I should just donate them! How's that for customer service? Still waiting on Mr. **. I believe Jaimie knew she sold me something other than I wanted in the grilles and that's the reason she won't return my calls or email.