Jenn-Air Consumer Reviews - Page 2

WESTON, FLORIDA -- I purchased 6 Jenn-Air appliances for my kitchen renovation and it has been a disaster. All I can say is DO NOT buy Jenn-Air. 3 of my appliances have needed repair work twice within 2 years and all Jenn-Air can say is I am out of warranty and there is nothing they can do. They will not acknowledge that 3 appliances breaking down twice in 2 years is extraordinary and deserves some special treatment.

My ice maker has had black mold twice - big black globs of mold in the ice. The oven has turned off numerous times - including when the turkey is in the oven for Thanksgiving. The oven was repaired once after 1 1/2 years at the cost of $384 and then it turned off again! And my refrigerator keeps leaking even after it was fixed. So, Jenn-Air has no quality or customer service. It's a shame - they used to be great!

DANBURY, CONNECTICUT -- I bought a Jenn-Air appliance package 3 years ago from PC Richards. Since then all of my appliances one by have begun to break and I have been having to replace them. First 6 months into purchase my oven display stopped working. I called store and they said that was not under their responsibility. I emailed Jenn-Air and they sent an apology email with a 10% off coupon towards my next purchase!

Since then the refrigerator began leaking water, one of the burners on the cooktop stopped working and then finally 2 days before Christmas, when I was expecting 20 for dinner the dishwasher just stopped working. (I forgot to mention that 2 years into the purchase we had to replace the dishwasher pump.)

I just want to add that I never write reviews for anything. I read reviews all the time but at the time of my purchase I couldn't find anything about the Jenn-Air professional line of products. The sales associate assured me they were equal to other professional lines and had a good name. So I am writing this to tell anyone thinking of buying any type of Jenn-Air product to stay away! If you still choose to purchase Jenn-Air just understand you are taking a huge risk and you've been warned! I wish I never wasted my money on these products. $15,000 down the drain!

Do not buy Pro-Style® Gas Rangetop with Griddle, 36" model #JGCP536WP! This unit has a major design flaw that is a serious safety issue. When the griddle heats to temperature the blue indicator light GOES OFF! There is NO other light or signal to indicate that this unit is 300 + degrees. Family members can get severely burned if more than one person is operating in the kitchen. When you turn the unit off it takes 20+ minutes to cool down and again there is NO indicator that the unit is still hot. ANYONE CAN GET BURNED!

Please do not buy this product especially if you have kids in the home. It's a $3500 HUGE MISTAKE. When I spoke to Jenn-Air they told me to teach my kids not to touch the stove. Well obviously, thanks for the info. This is not just a safety issue for children, but for everyone. My husband has already burned his hand on it because he didn't know it was cooling down. Please look elsewhere for this type of "luxury" appliance. I also do not recommend HH Gregg Fine Lines because they should have made me aware of this flaw when they were selling the unit to me and they did not try to help me after purchasing it.

ELK GROVE, CALIFORNIA -- I have had my Jenn-Air Appliances for approx. 6-7 years and they are truly the best appliances I have ever had. I have only had one service issue on the range. My front right burner went out (It is the burner I use the most). I went with Jenn-Air because I loved the style - floating glass with stainless steel handles. It was also important to me to have 5 burners on my stove with a convection oven and warming drawer.

My dishwasher is very quiet and cleans and sanitizes my dishes, and my glassware comes out so sparkly without any water spots. We went with a convection microwave which comes in handy during the holidays. I am able to bake in it. The refrigerator had more flexible shelving options. I was surprised to see negative reviews. I would definitely purchase Jenn-Air appliances again. I have been extremely happy with all 4 of our appliances.

MESA, ARIZONA -- I called Jenn-Air to schedule service on my dishwasher and to see if I could order new racks. A contact person said I qualified for extended warranty and quoted $309.95. She said it covered parts and service calls for a year. I asked if that covered rusted racks. "Yes", she replied without hesitation. I expressed amazement, and repeated the question. She reassured me that the racks were covered. I told her since the racks were covered I would take out the contract.

She said a copy of the contract would be emailed. I waited an hour for the contract to appear and called back. I was told it took 2-3 days to process. Before I received a copy, a service call was scheduled. During the service call I was told the rusted rack pieces had damaged the filter & also, a Jet-dry dispenser needed replacing. On the return visit with the parts, I was told the racks were not covered. I declined the work & parts which totaled now $600, the price of a new dishwasher.

I called to cancel the contract due to fraudulent claims. I was told I would have to submit a written letter, and it would take 4-6 weeks for my refund, even though my money had been immediately taken. This was my experience. Hopefully yours will be better.

BENTON HARBOR, IOWA -- Remodeled kitchen and put all high end Jenn-Air appliances... Big mistake. Had issue with all appliances. My wood floors are ruined due to water leakage from defective refrigerator and dishwasher. My professional range went out and was told that there was not a replacement part... electronic control motherboard. I was livid to think that I would have to purchase a new high end range. Contacted Jenn-Air and they finally found part.

Now, after 2 years I'm having same problem. Service person came out and said the oven is "shorting out". Jenn-Air customer service has assured me numerous times that they would send an appliance repair person out to fix issue and EACH TIME a technician never showed up. Buyer beware. NOT WORTH THE MONEY. POORLY MADE PRODUCT AND NO HELP WHEN IT COMES TO CUSTOMER SERVICE.

AUSTIN, TEXAS -- I have a matching Jennair microwave, warming drawer and oven together, that looked beautiful. The plastic cover inside the microwave door broke (April 2019) and was considered ‘cosmetic' damage under the AIG extended warranty. I decided to pay out of pocket for the repair, but Jennair changed the way they made the doors and don't make the exterior door part at all. The microwave is only 5 years old and works wonderfully. So, now I'm stuck with a microwave with no door a Jennair said they would sell me a down graded counter top model for $600. It's not my fault Jennair doesn't make parts. Take my advice: don't buy ANY Jennair appliances. They will screw you over if you ever have a problem or need a part AND they stop making parts whenever they want.

LA, CALIFORNIA -- Purchased refrigerator four years earlier. Stopped working, spoiling a few hundred dollars in freezer meats, etc. Was still under warranty. Jenn-Air sent out an agent who walked in the door saying I will need to pay $179 diagnostic fee, regardless of the fact that warranty hasn't expired.

He then walked to the refrigerator, removed the panel below the doors, and said that there was too much lint. The warranty was voided. Then demanded his check for $179.00. Same thing happened when the dishwasher stopped functioning only one year after purchase. Repair/warranty person said it was our fault because we didn't take out the filter and clean it often enough. Stay away from Jenn-air.

HOMEWOOD, ALABAMA -- I purchased three new appliances from Jenn-Air. Part of my decision was made because they were offering an installation rebate. So I spent thousands of dollars to purchase their products. After I ordered the appliances, Jenn Air changed the dishwasher model I had ordered so it was not available. Not sure why their distributors don't know this information. I purchased a more expensive model since the one I had ordered was no longer available. Jenn Air could not deliver the dishwasher until Jan 31st and the rebate ended Jan 30th. How convenient!!

When I called to explain that it was their fault I did not meet the deadline since I was sold a dishwasher that was not available, the girl basically said, "Too bad." Some loop-hole that was not explained to me by the people who sold the dishwasher. I kept trying to explain that Jenn Air was the delay. Guess I won't take their promo offers into consideration when I go to purchase the additional appliances for the kitchen.

SALEM, MASSACHUSETTS -- Stay away. Jenn-Air was purchased by Whirlpool, so you are getting nothing but garbage with what was once a quality name. We purchased a 2-oven wall unit, bread warmer, and gas stove-top with a vent built into the unit so the smoke was to be pulled down, much like their electric stoves. We had to have the stove-top replaced because of faulty controls that rendered the unit dangerous (gas leaks).

Whirlpool techs had to come out several times for the stove-top until Whirlpool finally relented and replaced the unit. The vent in the stove-top is useless, and pulls the flame down into the vent where a plastic filter rests so there is a risk of burning that. Regarding the wall-oven, Whirlpool had to come out to connect wiring in the oven that was not done properly at the factory. The tech told me it was cheaper for Whirlpool to have techs service these issues instead of having quality control in the factory to make sure things were assembled properly.

Now over a year has passed and we are still having problems that are no longer covered by warranty, including a fan that is making a lot of noise in the top oven. Also regarding the oven controls, there are no buttons, it is touch-sensitive, and it seems the sensitivity is quickly wearing off because we have to hit the power "button" several times for it to trigger. The timer is set by spinning a wheel to get to the number you want, which is a pain. Overall horrible design of both appliances and terrible manufacturing.