Jennifer Convertibles Inc Consumer Reviews - Page 2

QUEENS, NEW YORK -- My wife and I visited the Jennifer Convertibles showroom on Northern Blvd, Queens and purchased a sofa set along with a coffee table and rug during the July 4th weekend. My wife and I were excited in that we moved into a new home and this was the first pieces of furniture to furnish the house. However, when the delivery came within the week, the delivery men only took the loveseat to the living room through the side entrance door and left all the other items in the garage because our front walkway was being concreted.

Then men tell me that they will come the following day to move everything upstairs. I refuse to sign the delivery paper as the delivery is incomplete. According to their policy, the delivery staff is to empty all cartons, wrapping and packaging as well as assemble the coffee table. I expect them to come as promised the following day but they never show up.

I call the sales manager the following day to inquire about the delivery but he tells me someone will come to complete the delivery. When I call him back again, he tells me that the manager of the warehouse has a paperwork with the successful delivery with my signoff! I begin to question the integrity of this company. Who forged my signature? I ask to see the copy of this paperwork and am never shown.

For two weeks, I called the sales manager wanting to get my sofa delivered from the garage to the living room and finally gave up. The sales manager tells me that he couldn't do anything until he saw the delivery paperwork and that he apologized for the inconvenience. I had to move the sofa, coffee table and rug up myself with couple of other people.

I am still in the process of disputing the delivery charges with my credit card merchant. This involves fraud as someone forged my signature. Beware when buying from Jennifer Convertibles. I now realize that if you encounter any problems with this company, they will give you the run around till you finally give up.

PARAMUS, NEW JERSEY -- Oct. 17th, 2013- It's been a nightmare to say the least. I ordered a leather living room set which arrived with a 2 inch rip on love seat and additional leather chair. It took 4-5 weeks to get another delivery replacement. Once again the chair was defective with feet on chair that was not even. Very wobbly. The delivery man told me just put felt pads on them. I told him take it back which he was to happy about since it was 6pm and a 2 flight walk up. I then called the general manager of store who did not return my phone call.

Nightmare #2 - my dinning room chairs are wobbly and my coffee table. My night stand is cracked on one of the legs. The lamp they sold me is ripped. After 3 weeks of waiting they sent a technician who also stated to just put felt pads on the wobbly furniture. I lost my cool on that statement which seems to be their MO and said, "I did not buy furniture with pads. They should all be level to the floor. Get this junk out of here."

He wanted to glue my night stand to repair that. That really blew my cork! To which he called his office and advised them the furniture was factory defective. It has been 2 weeks and NO-ONE has called me to give an update on me getting replacement furniture. I find this company does not CARE once they get your money. The quality is terrible to begin with but I never knew it would be this bad.

I called customer service who advised me that corporate still did not get report from technicians which is outsourced. I STRONGLY suggest that you stay away from this furniture company. It's really depressing to see made in the U.S.A tags on this furniture (if that's even true) on such poor quality merchandise.

WOODBURY, NEW YORK -- I purchased a sofa and chair in September/09. I picked it up at the warehouse and once home, unpacked the chair for assembly. One of the legs would not screw into the base. I called the store of purchase and they told me I could not exchange the chair because I did not assemble it at the warehouse. Company policy states that once it leaves the warehouse, they are no longer responsible, therefore I was stuck with it. I explained it was a manufacturer's defect, but was told it was my responsibility to find the problem at the warehouse.

I called the 800 customer service number and was told the same thing, however they would send a "technician" to assess and repair the chair. I said I wanted a new chair, not a refurbished new chair. Was refused and agreed to a "technician". No call. Called back in two weeks, again promised a "technician". No call. Reversed charges on my credit card and started sending certified letters demanding they pick up their property. They did actually respond to the letters, but refused to pick up the furniture per their policy and again forced the "technician".

A "technician" finally called but he said he could not bring a new chair and would only be there to repair the damage. I cancelled pending my next contact with Jennifer Convertibles. By this time I told them I would be complying with California law and would dispose of the property if they did not come and get it. Again they refused and my husband agreed one last time to allow a "technician" to come. The "technician" never called. I sent my final letter to Jennifer Convertibles and told them that I had been storing their furniture longer than the law prescribed and that it would be auctioned off, with the proceeds less seller fees returned to them.

They said the warehouse would call regarding a pick up, however that has not happened and I suppose I will be gong through the inconvenience of having it auctioned off. So buyers beware!! There is no recourse for you once you buy the furniture. Per their contract, you cannot exchange or get a refund on the furniture. You buy, you own. And unless you don't mind the inconvenience and headache of dealing with a company who bullies their customers, go right ahead. I've spent months dealing with them and they will still receive proceeds for their furniture if they don't pick it up and I have wasted all this time.

And I still end up with no furniture. Please be diligent if you are considering buying from this company. Please search the Web regarding consumer complaints. My complaint is not unusual at all. And it's the tip of the Jennifer Convertibles complaint iceberg. I also filed a complaint with Consumer Affairs since I gave Jennifer Convertibles every opportunity to resolve the problem and they were uncooperative.

BOCA RATON, FLORIDA -- I bought a sofa "full sleeper" on 08/28/08 for $299.99 + Tax. The salesperson, who happens to be the manager told me that it would be delivered on 09/03/2008 between 1-6 pm. At 5:00 pm on 09/03 I called him because the delivery people haven't arrived and he said they should be at my door any minute, they never did, instead a not very nice woman called me on the phone and told me that the truck broke down (she did not even apologize) she just said that it would have to be rescheduled for 09/12/08. I said OK cause I did not have any choice.

I told the manager that the girls at the condo office would open my door for them. But somehow he did not tell them, so, supposedly they came in the morning and I did not picked up the phone and they could not deliver. There is no sign that they came at all. They did not even left a message.

So I called the manager that same day and he was not in the office and he would not pick up my calls so I talked to his co-worker instead and he said that he is not a manager and there is nothing he can do. I stopped by their store at 5:30 pm that afternoon and the employee told me that I wasted my time coming by because the manager was not there.

So I called them again on 09/16 and they both said I should call next day 09/17 around 2:00 pm so I did. And I asked when would he have my sofa delivered, he replied that I needed to pay another $99.00 for delivery fees. I said "no way". It is not my fault that you guys cannot communicate with your drivers. He told me that the drivers are sub-contractors and he has nothing to do with them. So I asked him to give me a refund, cause I did not want to pay the extra $99 and go trough all the ordeal again.

He said that he would charge me 30% of the total (including the $99 delivery) which came to $120.00 that I would have to give them in order to receive a refund. So far they have got my $419.47 since 08/28/08 and I have no sofa and I am very upset and disappointed (no refund and no sofa).

BRONX, NEW YORK -- 7/25/2008 -- picked and purchased sofa in about 20 minutes. Sam, the store manager quoted a 2-3 week delivery. 8/16 -- called Cynthia from the store and still no word on when we would receive our sofa. 8/27 -- Anthony from the store said he would email the warehouse regarding our order and that they would contact us the next day. 8/2 --Anthony from the store repeated the exact same story from the day before. 8/31-- spoke to Sam, no news. We had to call back on Tuesday (after Labor Day Holiday). After Labor Day -- Sam finally informed us of the "slight delay". Our sofa would not be delivered until OCTOBER 8-10!!

I asked to speak to someone else that can take better responsibility for this lack of business etiquette. The number he gave me was useless. Nobody ever answered at the District Manager's office. Upon entering an extension or the number zero even, the call was dropped. Called Anthony the next day and he had no better news or alternative to give me than to phone the district manager's office, which he admitted he could not get through to himself and phone the 1-800 number which puts customers on hold for 15 minutes plus. Lastly he said he would email the District Manager and have them call me with some sort of alternative. Have not heard from them yet.

9/8 -- requested a full refund and Sam accepted it very rudely. There were no further questions or expectations other than that the refund would be in around 2-3 weeks. Again a very vague time frame. In conclusion, we are very upset that our purchasing of a sofa would turn into such an ordeal and that businesses, so popular as Jennifer Convertible, cannot keep their word and continue to conduct business as they do. Damage Resulting. Because that we need to wait a vague time frame of 2-3 weeks, we cannot make another sofa purchase. Therefore it is a charge on our credit card for 8 weeks for something we do not own.

BOSTON, MASSACHUSETTS -- I was extremely taken back the day after I purchased my sectional and THEN decided to google JC for some reason. I almost tried to call and cancel my order, but I'm glad I didn't. The set delivery date was 5 days after I purchased the sectional. They called the night before and gave me a 4 hour window. The drivers showed up on time in horrible rain/lightning storm. Were very careful with our new hardwood floors. The head guy was extremely nice and we asked him about all the stuff we read. His response was that he knew of it and that he prided himself that you wouldn't read much negative in the Boston area.

One of the 3 delivery guys got a wet hand print on the fabric. They dabbed it, we got out a hair dryer and it was gone. The driver said that even though we couldn't see it any longer, he would write it on the delivery receipt and told us to call corporate and they could send out a technician if we wanted. We decided not even to deal with calling as it was unnecessary. Turns out the driver called for us after he left and we received a call from corporate 20 minutes after delivery by a nice woman who said that she knew about the wet hand print and did we want to schedule a technician. We said we didn't need to and were happy.

Sat on the couch with friends all weekend and so far I am extremely happy. Obviously the $159 delivery fee is very high, but when the sectional only cost $599... how can you complain. It's obviously not a $3,000 sectional, but if it holds up well for a few years... then it's well worth the investment. So far, in the Boston area anyway, a big thumbs up, especially if you have little kids that are probably going to spill stuff on it eventually.

SAN DIEGO, CALIFORNIA -- Thanks to all of you who have sent in your reviews about Jennifer Convertibles. I live in California, and my parents live on the East Coast where I grew up. I have just moved into a new home, and my parents being the great people they are wanted to buy me some living room furniture as a housewarming gift.

My mother had very nice experiences dealing with the sales people at Jennifer Convertibles, but they did try to push her into buying some items "before the prices change from the Columbus Day sale!" She hates being pushed, and was told she could "keep the prices as they were" if she put down a "small deposit". While she became even more suspicious, she didn't have any real issues handing over $40 to "hold the prices" because she liked what she saw, thought I would, and was okay if she did lose the $40 if I didn't like the items she had looked at.

I got online here in California and looked at Jennifer Convertibles site, and saw what she saw. Liked them; they looked nice. Thought it was a bit strange about being able to "hold the prices" if I couldn't get in before the Columbus Day sale ended, but was ready to go look at the items in person at a local store when I started looking at the additional postings through Google.

Well, that changed my mind! I forwarded the info to my parents, who agreed wholeheartedly with me. NO Jennifer Convertibles! They only managed to make off with $40 of my Mom's, and you always know a deposit is forfeit if you end up not buying the items in question. I believe all of you out there saved me and my wonderful gift-giving parents a lot of money, time, and some serious pain!

Thanks again to all of you (and no thanks to the unscrupulous person at Jennifer Convertibles who probably took the money from my mother without any plan on honoring his word, because as we all know, a verbal agreement is worth the price of the paper it is written on, but then again so are written agreements apparently from what I've read about Jennifer convertibles)!

20TH & BROADWAY, NEW YORK -- As of 7/2/06 I have received my furniture. Still no compensation for my troubles as promised! I expressed my dissatisfaction with the company twice with no satisfaction. On April 14th I ordered a Tribeca style sofa bed with super suede willow (color) material.

On May 31st the wrong sofa (a bulky beige sofa with black polka dots - a real eyesore) was delivered. Since then it's been going on 4 weeks of me waiting on the sofa that I ordered to be re-made as well as any compensation due to me for my troubles. During this time I had a gathering at my home and had to entertain w/o a sofa which was very uncomfortable and embarrassing.

I would like to remind Jennifer Convertibles that throughout this entire "waiting" period I have paid for my furniture IN FULL! I would also like to say that I did request a substitute piece for my living room until the delivery of my sofa arrived and was told that that is not Jennifer Convertibles policy. I think it should be and if it was I probably would recommend Jennifer Convertibles to others, since the situation has been handled in an unsatisfactory manner, I will not do so.

I am frustrated in keeping up with the showroom calling for updates on my sofa with no real time frame or success in when I will can expect to receive my furniture. Again I stress that my furniture is paid in full and Jennifer immediately removed my funds from my account and is slow to deliver my compensation refund or my furniture.

While the showroom may be frustrated in my calling daily I would like to remind everyone that when they leave the showroom for home they have a place to sit unlike myself. I don't think my complaints have been taken seriously by the company as they never responded to the "customer care" section of their website that I formally posted my complaint to.

VIENNA, VIRGINIA -- On November 7th of 2005, Michelle purchased a leather sofa, two chairs and two ottomans from your store located at 8150 Leesburg Pike, Vienna, VA 22182. She paid a total of $2469.92, which included the costs for optional insurance, leather protection, and a delivery fee. Her salesperson was Mr. **.

One day after delivery on 11-23-06, she requested that the two chairs and ottomans be exchanged for a love seat, with a corresponding adjustment to the purchase price. Mr. ** agreed and said he would arrange for the exchange within a week or two. After Mr. ** failed to satisfy his promise of exchange within a reasonable time, Michelle began visiting your Virginia store at regular intervals to request status updates on the exchange.

Mr. ** provided Michelle with numerous excuses and attempted to deflect any responsibility for the failure to deliver the purchased goods from himself by blaming on his co-workers, as well as citing a lack of responsiveness from his supervisors at corporate headquarters, including yourself. He also blamed various corporate headquarters, exchange policies and clerical mistakes.

Nevertheless, Mr. ** appeared apologetic and continued to promise Michelle that the exchange would occur. It never did, and, after three months of being ignored, Michelle asked for a full refund in exchange for a return of the furniture. Mr. ** again agreed and said he would arrange for the return of the furniture and provide a full refund of the entire purchase price, including the optional insurance and delivery fees, for a total of $159.99. He said that it would take up to fourteen days for corporate headquarters to issue the refund.

Until this day, Mr. **, as an agent and representative of Jennifer Leather, has failed to fulfill this promise. Michelle hereby requests that Jennifer Leather issue a full refund, in the amount $2469.92, no later than March 31, 2006, or she will have to pursue other avenues to resolve this dispute. Thank you for promptly resolving this issue.

We were pitched the warranty plan, heavily. It actually sounded like a good deal. From what was explained, all damages were covered for life. Yes, we were told multiple times by the sales representative that ALL damages were covered. Of course we didn't read the paper work when we were completing our transaction, but I wish we did. Unlike the sales representative told us, this warranty hardly covers anything. Four years later, the leather is peeling apart in chunks, the leather is splitting where my elbows rest, and the leather is splitting on the seat.

We called to have it repaired, and after several cancellations and reschedules, a guy shows up and takes pictures. We were told that the only damage they fix is "customer caused" damage. We explained that this was customer caused damage from sitting in the chair and couch, but they didn't see it that way. Basically, they saw it as wear-and-tear. I have never seen a couch wear like this one before!

This warranty is a scam and a waste of money. Not only did they convince me to never again buy a warranty, they convinced me to never again shop at Jennifer Convertibles. From the amount of complaints about this terrible product and the company's failure to repair the damages, I could see a class action lawsuit in the near future. I would be willing to get involved if anyone wants to speak to me. This is fraud, plain and simple. We were sold one thing by the representative but given something entirely different.