Jiffy Lube Consumer Reviews - Page 2

ROCKAWAY, NEW JERSEY -- I took my car to have the brakes fixed. After they "fixed" it, the ABS light went on, and stayed on. After a total of 4 visits, I was advised they could not fix my car. When I complained, the regional manager refused to do anything unless I provided documentation from another mechanic showing they used the wrong parts, installed them improperly, and provided them with another opportunity to inspect the parts Jiffy Lube installed. They did nothing for me! I will never use them again! They do not stand behind their work! They just rushed me out!

PROVO, UTAH -- I had been to multiple car service shops the past month and had been told that I needed all of my brake pads replaced. I went in to Jiffy Lube on university avenue and was told after inspection that the front brakes were the only ones that needed replacement. I appreciate their honesty and hard work in fixing my car and helping it to work properly.

SPOKANE, WASHINGTON -- In July of 2010 I took my car to Jiffy Lube in Spokane, and had to have my car towed from their garage because they ruined it. Long story short I was promised they would pay to fix it then didn't follow through. I was told they would pay the remainder on my loan then I would buy a new car. And the check never showed up.

I took them to small claims court and the manager of the location that ruined my car showed up to defend them. First off I feel horrible because the poor manager had no clue what had happened, he was not working there when it happened and had no idea about anything, so the company he works for sent him in blindly, poor guy. The judge ruled in my favor.

Since the court date 6 weeks ago I have called the store at least once a week to figure out when I was going to get payment from them. The first couple of calls they said they had 30 days to appeal so they were still deciding. On day 31 I called the court house and found they did not appeal so I called the store back and asked what their next steps were going to be. The manager I spoke to was really rude on the phone and directed me to corporate because that is where the check would be coming from.

Called the head office and they had no idea I even sued them (somebody has really bad communication skills). They had no paperwork at all pertaining to our case. The lady at the front desk said she would call me back, never received a call. I called again yesterday and they "were still looking into it" and would call me back. Still waiting on the phone call. So please don't waste your time, energy or money and stay away from Jiffy Lube!!!

SPOKANE, WASHINGTON -- I took my car in to get a radiator flush because I knew I needed it and it had not been done. The guy who did it was very friendly and told me most normal cars it takes 2 times of pushing coolant through it, he did mine six. I paid for it and went on my way. Parked it for the weekend and when I drove it for the first time my engine coolant light came on and the car was running really super hot. Got to the Jiffy Lube and the manager came out and looked at it and told me that I was about a quart low in coolant, so he put the hose into my car and dumped tons of coolant in my car to try to cool it back down. The entire time he left the engine running.

After about 20 minutes of shoving coolant into it he looked under the car and the ground was soaked. He told me that I must have a leak or something now. More guys started to look at it and they just kept pumping coolant in, luckily they let my fiance and I stand there to watch what they were doing. After about an hour and a half of trying to figure it out they determined that a head gasket had blown. ** the manager told me that I must have blown the head gasket while I was driving it between the days I had brought it the first time, well my car was running totally normal (well besides super hot) so he told me it was my fault.

We had to have my car towed out of their shop. The auto shop we towed it to and took one look at it and could tell the engine was shot, because they left it running for so long the entire engine was full of coolant. Not one single person from Jiffy Lube has called me to try to come to a solution to get my car fixed. Every time we call the store they say the district manager will call us, have not heard a single thing. I am still fighting with them to get a phone call and get my car fixed, so please don't make the mistake I did, I never should have gone to Jiffy Lube!!!

HIGHLANDS RANCH, COLORADO -- On July 10th used a $19.95 oil change special coupon and I had my oil changed in 2006 Honda Pilot by Jiffy Lube 862 which is owned by the Enitor Group, LLC. Prior to service I did not have an oil leak. In the course of service I was notified that my brake reservoir lid was not on tight. They said I could have air in the lines and made me concerned that I could have a problem. Since I had the brakes done recently (by Brakes Plus) I thanked them and said I would take it back to them.

Ironically what the Jiffy Lube service person failed to tell me was that there was a problem with the oil plug. After they finished the work I was still not made aware of a problem. The pink service invoice they provided me did not have any notes in the service comments area what so ever! The next morning when I went out to my car, I had a 3ft oil leak in my drive way. I called the store and spoke with an assistant manager named **.

I took my SUV back down and ** then told me the oil plug was stripped and blamed it on the previous service center. Then he showed me their work order neatly printed out with notes in the Service comments that the "Drain Plug Stripped PTS." Then I showed them my copy. Mine had the information pushed up all the way into the service checklist section which I didn't see.

So to recap - they never mentioned the plug problem and tried to hide the fact in the invoice notes. Pretty clever I'd say. ** offered to try to tighten the bolt but it still leaked. Since the manager was not there I would have to come back on Friday.

So first thing Friday I went in to see the manager **. I asked why I had not been made aware of this before they finished the work. All the service centers I've discussed with this said their policy would have been to stop. Secondly they all also said that the likelihood of it not leaking sooner was highly unlikely. The fact that the previous oil change was completed 9 months and 5000 miles earlier leads you to think so. He apologized for not making me aware of it but refused to accept any blame or provide any retribution.

I then took the car up to Brakes Plus and tried to have the pan retapped for $80 but unfortunately it still leaks. So now I have to have the pan replaced. I've had three bids so far ranging from $700-$1000. So my $19.95 oil change is now going to cost me... ONE THOUSAND DOLLARS!?!?!?

ANYTOWN, TEXAS -- Employee training is done by a company trainer with little actual automotive maintenance or repair experience. The employees themselves have to figure it out on the fly while using your vehicle as a learning experience. Store sales are done on a "DOB" (Dollar Over Base) basis. The base is for example the basic $34.99 oil change. The dollar over part is determined by corporate, for example $30. The ticket average is then determined to be $34.99 + $30, or $65. At the end of the day if 100 cars roll through, there better be $6500 in sales in the till. This is why the employees push the extras so hard. If they don't push sales, & there is always unnecessary items being pushed, they won't have a job.

The ideal situation is getting $61 out of the customer & not breaking anything while doing it. With the training provided, & the skill of the average employee, this is not possible. So what happens when something is damaged? They are taught to try & hide the damage, & then blame it on someone or something else when they return. This usually involves blaming the customer for something when it was out of Jiffy Lube's sight. Stripped oil pan plugs are always the other place's fault they took it to if there is no customer history, or infrequent customer history. If something major is broken, making the vehicle inoperable, they will tell you not to take it anywhere until they view it first. Then they sit & wait you out. When you tire of this & have it towed it somewhere to be looked at, they will blame the damage on that place.

The Jiffy Lube business motto is maximum profit, minimum expense, & admit to nothing. That is why you read all of the horror stories that have happened. Now it should all make sense. Oh, not to forget about minimizing expenses, payroll is part of that. Cheap salaries, & sending people home, or not scheduling enough employees to keep the store operating efficiently is one way of keeping labor budget costs down.

If you work for Jiffy Lube & are an honest person, forget about working for them for long. They will find a way to get rid of you, either by write ups for incidents that never happened, or by framing you for something so that HR can cut you loose. They will then try to find a used car salesman type (profits first above all, the hell with actual mechanical skill) to fleece the customers & keep the profits rolling in. You've been given an inside look at the industry, & hopefully learned something from it. Oh, one more thing. Google "Jiffy Lube problems" & look at the dot com site that comes up. You can either read it or leave your experience there.

On April 2, 2011 I took my car in for a check-up and oil change. A few days later, I had a flat tire. When my boyfriend examined the tire, he discovered that my two front tires were bald. As he rubbed his hand around the tire, he cut his finger on the wire because the seams of the tires were poking through the rubber.

Jiffy Lube should know for the most part, tires should be replaced when the tread is worn down to 1/16 of an inch. Tires have tread wear indicators that show when the tires should be replaced. These indicators are the raised sections in the bottom of the tread grooves. When these indicators are even with the outside tread, the tires should be replaced. I took my car to a tire dealership and they couldn't believe that Jiffy Lube let me drive off the parking lot with the unsafe tires.

From my understanding, Jiffy Lube is dedicated to “quality.” “Jiffy Lube will inform you of services that may be necessary during your visit. Jiffy Lube will recommend services based on manufacturer's time and mileage intervals for 'severe' driving conditions.” However, my tires were not even brought to my attention. What if I drove on the highway and the tires gave out?

Tire blowouts can cause you to lose control of your vehicle. When the tread comes off of a vehicle at high speed, the loss of control can be due to friction or braking action as the loose tread piece strikes against or catches on the undercarriage of the vehicle. This sequence of events occurs so rapidly that it is virtually impossible to handle most high speed tread separation failures without losing control. I do not trust Jiffy Lube to keep me safe on the road.

LACEY, WA, WASHINGTON -- Nice younger kid working for Jiffy Lube as a rock chip technician convinced me to let him do rock chip repair on my wife's car while I was getting the oil changed. I said no several times before I gave in. Firstly because it was cloudy and raining and I know from using the resin in the past it won't cure unless it is sunny out. He promised me their resin would work in overcast conditions and all I would have to pay is the $5 for insurance. The whole process took way over an hour, not the few minutes he let on like it would take. They would also file with the insurance co. I wouldn't have to do anything.

Guy came over and drilled holes on top of the rock chips and exposed my window to the environment. I thought "Oh hell if that sealer don't work I'm screwed." Then he went to call the insurance company. He handed me the phone to prove that I really was getting the service. The insurance guy was really suspicious and asked me a million questions I wasn't prepared to answer. Then guess what? Resin wouldn't harden, and kid didn't care. I made the punk keep taking the resin out and re-applying it until it hardened.

Every time he tried to leave me with unhardened resin I would say "NO I want it fixed, I told you that stuff wouldn't harden on a rainy overcast day, now you're going to stay after this until you fix it." They conveniently forgot to tell me they have an ultraviolet hardener light for this circumstance, but the three they had were broken and they didn't have another one for this kind of emergency. The first time I used Jiffy Lube in Olympia WA I was satisfied, once they get you in their computer, they start screwing you.

WEST PALM BEACH, FLORIDA -- I used to go to Jiffy Lube all the time to get my oil changed. This time was no different, except that by the next day, my car wasn't starting. My husband messed with it a little and finally got it to crank up, but this went on for about 3 days before I took it back to Jiffy Lube to let them look at it. My husband discovered that they didn't secure the oil filter on properly so it jarred loose and sprayed oil all over my starter.

When I took it back to Jiffy Lube they fixed the filter, then one guy told me something was wrong with my transmission. The manager came up to me and said it was my spark plugs. Another guy said it was the battery. They tested the battery about 4 times between them. I kept explaining that it was not the battery. They completely ignored me. Finally, the manager said it was definitely my starter.

When I asked about my transmission, he said it was fine that he didn't know why that guy told me that. So I said, "You guys are paying for the starter right? Because I didn't have any problems with it before you guys messed with my car." He says, "Oh, well we don't know if it's because of us or not. You need to take it to a mechanic and get it looked at and confirm that it was because of the oil spraying." So I did. My mechanic told me that the starter was "slipping" because of the oil, that there was no way to clean it, that it had to be replaced.

I took it back to Jiffy Lube with a written account from mechanic. They wanted a second opinion so they called corporate and got the name of a mechanic to send me to. This guy was located about 30 miles away! I went to him and of course he said that the starter was already "about to go bad" and that "the oil pushed it over the edge but didn't directly cause the problem." So nevertheless, I had to pay $275 for a new starter. If you ever go to Jiffy Lube and they mess something up, do not go to their mechanics because they are paid to make sure the company isn't liable, even if they are.

LEWIS CENTER, OHIO -- I took my vehicle to Jiffy Lube to get the oil changed. I am a long time customer of 10+ years but just started going to a new location closer to my house. A week after the oil change I took my vehicle for other repairs and was informed it had no air filter and the cover was never locked in position.

I contacted the manager at Jiffy Lube and he insisted I come in to talk to him about, he didn't want to discuss on the phone. I asked why I needed to come in to the store. He hung up on me! I called back and he tried to lie that he didn't hang up on me at first, but then started yelling at me and admitted that he hung up and then hung up on me again!! I called the 800 number and reported it. They said someone would contact me within 2 days. 3 days later, I called back. Again, they said someone would contact me.

This went on for 2 weeks - no call back. Finally, a very rude person contacted me, no apology, nothing. Basically not believing me and wanted a written letter from the other business as well as a receipt where I paid for it. Then I got a survey via email, I completed and checked "contact me" - well, it has been another 2 weeks and no call. Stay away from this place!! Not only do they not know how to do their job, they have absolutely terrible customer service!