RAMSEY, NEW JERSEY -- I'm 83 and once got lost in my car and couldn't find a phone to call the police for help. We're in a mountainous area and it's very easy to get lost up here in the Ramapo Mountains. I work on the election board, and the night that I got lost, we were doing the elections. We were way deep in the woods. One of the girls said, “Follow me, Irene.” Another car went by and I thought it was her. I followed the wrong car, took a wrong turn, and got lost.
Nobody will open their door at 11 o'clock at night if you're alone, and I don't blame them. I could have had somebody hiding in the bushes to mug them. One man was finally kind enough to tell me how to get back to the main street in Ramsey. I started walking down the street and it was after a bad storm, and lots of trees were in the way. I got back, but then I didn't follow his directions exactly. Then these two nice, young boys came by and led the way.
When I got home, there was a big policeman in front of my house raising the lights and there were people that I know in my driveway. The policeman said, “You're a very lucky person. You have lots of friends,” because all my girlfriends who were working the boards and the guys all went out to look for me. It was so embarrassing. After that, I vowed that I would have a phone, and that's how I got my Jitterbug.
I use it for emergencies, to get in touch with someone, in case I lose my way. I love it so much better than the other phone that I had before. It's very nice and neat. The camera is excellent and I love it. II keep and use my Jitterbug phone mostly in my car so that I'm prepared when I go out because, unfortunately, today you can't find a phone booth anywhere anymore. I have a landline phone and use that all the time in the house.
I don't do a whole lot of driving. I don't drive at night and I don't drive the highways. I try not to go where I've never been before, where the roads are winding. I don't do the elections anymore. But I feel more comfortable having my Jitterbug. For my purpose, it's excellent. I've had it a while now and I have no trouble with it. I put it in the drawer, and charge up the battery when need be, and make sure it's working. Sometimes on Sundays after church, I make a few calls on my Jitterbug phone.
On top being elderly, I have macular degeneration, and at times I have trouble seeing, so it's hard for me and it takes me a long time to read the book of instructions. Sometimes, I punch a wrong number. So, I've morphed the outside of my Jitterbug phone with a little paper jack because of my macular degeneration.
My Jitterbug phone is terrific. I hope my eyes improve so that I can learn more about it and use it more. I wish I could get to know and understand it better, but it's tough for me because I'm the sole survivor of a big family and I've been widowed for 37 years, so I'm pretty much alone and don't have anybody to show me anything. Once in a while, somebody stops over, and I ask them to explain to me the few features of the phone.
CENTERVILLE, OHIO -- I'm old and a low tech guy. I needed a cellphone, and the ones I have are contracts and they really skin me when I wanna cancel them. But I don't want to Twitter twang or any of that crap. I just want a cellphone that I can take with me. Jitterbug sounded like it fit my needs and has reasonable price. All it provides me is a telephone on my body. It's pretty cool. I got the red one. It matches my car. I used AT&T before. And I had a bad experience with AT&T and TV, computer, and the whole ball of wax. They always blamed technical failures on your hardware.
Jitterbug fits into my pocket easier. I feel a lot better with it. I got a cellphone I could use and it's not costing me $85 a month which I don't use. Most cellphone companies wanna sell things that I don't need. Kids wanna send messages and play games and all those other things, but I don't. I just want a phone to have with me and Jitterbug satisfies that need very well. They did try to sell me a bunch of other features. And it was awful hard to get the guy off the phone. And he didn't want to wrap the contract up, but I just wanted to buy the simple phone. But outside of that, I didn't have any bad experience.
ALTUS, OKLAHOMA -- I have a brother and a sister-in-law who are in an assisted living facility in San Angelo, Texas. We had a carrier for them, Verizon, and that had gotten expensive. When I happened to see an ad for Jitterbug, I gave them a call. That began the process. At the beginning, there was a ton of calls. We had a lot of difficulties getting the phone that I wanted and everything put together. That was not necessarily the fault of anybody, though. Their reps were absolutely phenomenal. Every time I called about anything, it was perfect communication in trying to work out the process that we needed to at that point.
There were two or three major issues that we got into. One of those had to do with the fact that I was ordering the phone through my name for my brother. I'm his power of attorney. The other part was we had some issues with the phone. When we started out, we knew we had the operator assist. It was a mess. There were issues of getting that to work the way we needed it to work. We went through two or three levels/tiers to get that done.
My brother's nearly blind but his hearing is fine. But even with the big numbers in Jitterbug, he still has issues seeing them. We were trying to avoid having him to punch any buttons at all. We'd have different problems going on if he hit the wrong button. Somewhere along the way, we finally decided that when he opened the flip phone up, an operator would automatically come on. This went on for the first two months.
He felt like that person was right there in the room talking to him. It blew his mind that there was a person communicating because he had phenomenal issues as far as the Verizon phone was concerned. Theirs was automated and he talked to it like it was a real person, but it never answered back. With the operator in this case, he had the support that he needed. That's a major element in the success of this phone.
Once we got that done and got through the preliminary process, Jitterbug has become the best thing that an older person could use that I've ever seen. We've been with them less than a year at this point. I checked the other day and my brother makes 15-20 phone calls a month. It's totally successful that's why I have recommended it to others.
GRAND ISLAND, NEBRASKA -- I really like my Jitterbug. It has a camera on it which I'll never use, but I like it a lot. I like the big buttons and I can see everything. I had an iPhone but it was too much. I don't use Twitter, I don't text, and all I wanted was a telephone. I saw Jitterbug and it was so simple so I contacted them.
Before using Jitterbug, I used AT&T and they are way too expensive. I haven't found any place I can't go with the Jitterbug, but I haven't done as much traveling lately. It wasn't true of my iPhone - I could not get a reception on my phone in the LA Basin at all and in some parts of California. So far, I've called using my Jitterbug all over the place in Alaska, California, and other places and I've not had any trouble. So, I'm really pleased with it. It's simple, easy to understand, the price is reasonable, and billing is quick.
I don't use my Jitterbug that much, but carry it in my purse and I like the convenience of having it wherever I am. Also, it holds a good charge. I use it more than I did my iPhone. It's smaller and easier to use, so I use it quite a bit more when I'm out shopping and I need to call the house and see what we have or what we wanted.
The customer service team have been really helpful in setting up the phone, and since I got it operational, I really haven't had to contact customer service at all. I signed up for that emergency service and they're always texting me to eat more grains and fruit and all that kind of stuff. I recommended my roommate and she signed up for the same thing, and the same phone on the same day.
UNIONDALE, NEW YORK -- I had Jitterbug and I needed it before but I didn't use it that much. Then, I cancelled it. I changed my mind and re-ordered again. I feel safe having Jitterbug when I go out. I always take it with me and I feel a bit more confident. I like the phone because it's larger than the other one I had before which was small. This one has large letters and numbers and it's easier to use now.
GLOBE, ARIZONA -- I liked the style of Jitterbug and what I thought was going to be very simple to use but I didn't experience the complete simplicity. It was fine and then it exploded one day. A bright light came on and then smoke came out of it. I was in the hospital when this happened so there were witnesses. I stopped using it and then when I had some people around who were real computer techs, they looked at it and got it to charge once but it didn't last very long. So, I stopped using it and didn't want to take any chances. Sometimes, when it was working and working the way it should be, it was very simple and I liked it.
But I was not having good luck with it, and part of it could be my lack of technical information. I would always try to get somebody that was technically-inclined and have them over here and look at it with me so that I knew what I was doing. I called the Jitterbug team twice and they asked me to hold, which is normal. I waited and waited but I couldn't wait any longer so I hung up and did not return that call that day. I tried again the next day and the person I got was very nice.
Everybody was very nice but said they didn't handle that issue and if I could hold, they would transfer me. However, I got a dial tone. On my third or fourth day of dealing with the whole thing, evidently I got through but because the ringing was going on, it never stopped. That was the final straw and I didn't call back. The experience has been a nuisance so I don't know that I want to replace it with a Jitterbug. My feelings are soured on Jitterbug.
ATHENS, GEORGIA -- The replacement phone that AT&T gave me was tiny and it would take a flashlight and a magnifying glass to find the buttons on it. So it didn't work for me. Then I watched that Jitterbug advertisement about four times a day that made me want it. When I first got it, I was telling everybody about it. But then it failed me and everybody was saying that they can't even get me to answer my phone. I told them that the phone didn't ring. I can make it ring from my landline if I dial it, but not all the time. I've had Jitterbug for five months and it goes to sleep on me and it's not there when I need it. It takes messages and still has minutes, but the calls go straight to voicemail.
I'm 70 and I have trouble hearing people. I only get wind tunnel sounds or like the callers are down under a bridge and in a canal. The Jitterbug has all of the things that a person my age would wish for. I keep it in my pocket to dial 911 or somebody if I need them if I can't get back home. When I'm dialing out on it, the service is great. I don't have interference and the quality is good. Also, the numbers are big and I love the dynamics, the style and the thought that was put into building it.
I bought mine at Best Buy and they said that I can't get the red one unless I order it from them. I also have the 5star, but I do not need that service so I'm having that disconnected and going back to $14.95 if I can get this phone to work. Other than that, I love the phone. It holds the charge for five solid days and it's always about 88% at the end of five days and then I put it on the charger, though it's hard to put on. I also could see it and I could tell time on it without pulling out my glasses.
PORTLAND, TEXAS -- My husband had a phone similar to Jitterbug and the phone was not as easy to use since it was a tiny phone. It had the rubberized padding on it so it wouldn't get broken easily. We never could work it that good so I told him that we needed to get something else. I was impressed with Jitterbug's ad on TV with its little jingle and I like the way it looked. The guy who sold it to me went through it and it was easy to understand. Then, when I got the phone and the instruction book, everything was also easy to figure out so it works really well.
I'm thrilled with Jitterbug in that I'm almost ready to give up my iPhone and go for it myself. It provides for what we need. I like it, it works well but my husband is not as into it as I am. I can't go on it to go to my Facebook for three hours at a time like I'm doing but it's lightweight and easy to carry wherever I go so my family can get out to me if they have to. Jitterbug ties us to the outside world. It's easy for us to get lost from one another if I go shopping at Walmart and my husband goes in a brand new sports section, then I go in another section, we can communicate with this phone.
Also, I can call my husband when I'm tired and ready to go so I can meet him somewhere. Jitterbug makes it simpler, easier and safer. I can also keep track of my grandkids and great grandkids which I like. I love my recently bought iPhone but I have so many things to remember and it gets more complicated every time it gets updated. So, I encourage people to go simple.
MARSHALL, NORTH CAROLINA -- I have a sight problem. Some of it is due to age, while some is due to the brain tumor I had a few years back. I've been having more problems lately and I couldn't even see the numbers on the phone to make a call. I got Jitterbug. It's one thing that's a little easier for me to deal with and far superior than my previous phone. I like the emergency number and the way that it's simple. The button is where you know it is and it's not crowded to get in against a bunch of other buttons. It's absolutely well-suited for its purpose. I've had other cellphones where I'd accidentally hit the wrong button and it was just absolutely total frustration.
However, being able to get a signal was a problem. I live in the mountains outside of Ashburn, North Carolina and when I'm at home, I don't get the strongest signal in the world but I get a signal. The other day, my phone went dead all of a sudden and I didn't know what was wrong so I called their customer service. I had to wait a little bit on the phone but the matter was taken care of very quickly. The technician that I had told me what to do and the phone was back up and running. And being that I'm really getting up there in age, I'm really kind of picky. But it was an excellent experience.
I tell people about Jitterbug, particularly if they're in my age range. The thing about it is who needs a telephone that's going to take the person to the moon and there's no need for it to be expensive. This fills the bill. It's easy to use, easy to see and not complicated. I'm really pleased with it.
MACON, GEORGIA -- One of my neighbors told me about Jitterbug, how nice the service was and recommended that I call them. I signed up for the phone and she received $25. I also received my $25 which was very sweet and nice. The phone is very helpful to senior citizens but I expected a phone with bigger numbers and not with all the ABC underneath them. I wanted to learn to text and I can't do that because the phone that I've got has the three letters on each number and it's hard for senior folks like me to get it right to do a text message. I'm 89 so I have problems that other people wouldn't have. It would take me 30 minutes to even say "I love you" on a text.
I think I put too much money on my Jitterbug. I have it simply to carry with me in the car when I'm away from my apartment and I use my home phone more often. So I need to talk to Jitterbug and see if I can cut back on my bill a little bit because I'm really not using my phone. I could do with less minutes and I understand that's my privilege and they'll do that for me.
But everything about my Jitterbug phone has been great. The people that I have dealt with have been excellent and as helpful and nice as they can be. Sometimes they get us old folks on the phone and it's hard to understand what we're trying to say but they were very patient and I have not had any problems at all with them. I also have confidence having my Jitterbug with me and I thank the Lord I've never had to use it. A lot of the senior citizens that are in this village that I live in have enjoyed their Jitterbug phones. I would recommend it to anybody.