GLOBE, ARIZONA -- I liked the style of Jitterbug and what I thought was going to be very simple to use but I didn't experience the complete simplicity. It was fine and then it exploded one day. A bright light came on and then smoke came out of it. I was in the hospital when this happened so there were witnesses. I stopped using it and then when I had some people around who were real computer techs, they looked at it and got it to charge once but it didn't last very long. So, I stopped using it and didn't want to take any chances. Sometimes, when it was working and working the way it should be, it was very simple and I liked it.
But I was not having good luck with it, and part of it could be my lack of technical information. I would always try to get somebody that was technically-inclined and have them over here and look at it with me so that I knew what I was doing. I called the Jitterbug team twice and they asked me to hold, which is normal. I waited and waited but I couldn't wait any longer so I hung up and did not return that call that day. I tried again the next day and the person I got was very nice.
Everybody was very nice but said they didn't handle that issue and if I could hold, they would transfer me. However, I got a dial tone. On my third or fourth day of dealing with the whole thing, evidently I got through but because the ringing was going on, it never stopped. That was the final straw and I didn't call back. The experience has been a nuisance so I don't know that I want to replace it with a Jitterbug. My feelings are soured on Jitterbug.
ATHENS, GEORGIA -- The replacement phone that AT&T gave me was tiny and it would take a flashlight and a magnifying glass to find the buttons on it. So it didn't work for me. Then I watched that Jitterbug advertisement about four times a day that made me want it. When I first got it, I was telling everybody about it. But then it failed me and everybody was saying that they can't even get me to answer my phone. I told them that the phone didn't ring. I can make it ring from my landline if I dial it, but not all the time. I've had Jitterbug for five months and it goes to sleep on me and it's not there when I need it. It takes messages and still has minutes, but the calls go straight to voicemail.
I'm 70 and I have trouble hearing people. I only get wind tunnel sounds or like the callers are down under a bridge and in a canal. The Jitterbug has all of the things that a person my age would wish for. I keep it in my pocket to dial 911 or somebody if I need them if I can't get back home. When I'm dialing out on it, the service is great. I don't have interference and the quality is good. Also, the numbers are big and I love the dynamics, the style and the thought that was put into building it.
I bought mine at Best Buy and they said that I can't get the red one unless I order it from them. I also have the 5star, but I do not need that service so I'm having that disconnected and going back to $14.95 if I can get this phone to work. Other than that, I love the phone. It holds the charge for five solid days and it's always about 88% at the end of five days and then I put it on the charger, though it's hard to put on. I also could see it and I could tell time on it without pulling out my glasses.
PORTLAND, TEXAS -- My husband had a phone similar to Jitterbug and the phone was not as easy to use since it was a tiny phone. It had the rubberized padding on it so it wouldn't get broken easily. We never could work it that good so I told him that we needed to get something else. I was impressed with Jitterbug's ad on TV with its little jingle and I like the way it looked. The guy who sold it to me went through it and it was easy to understand. Then, when I got the phone and the instruction book, everything was also easy to figure out so it works really well.
I'm thrilled with Jitterbug in that I'm almost ready to give up my iPhone and go for it myself. It provides for what we need. I like it, it works well but my husband is not as into it as I am. I can't go on it to go to my Facebook for three hours at a time like I'm doing but it's lightweight and easy to carry wherever I go so my family can get out to me if they have to. Jitterbug ties us to the outside world. It's easy for us to get lost from one another if I go shopping at Walmart and my husband goes in a brand new sports section, then I go in another section, we can communicate with this phone.
Also, I can call my husband when I'm tired and ready to go so I can meet him somewhere. Jitterbug makes it simpler, easier and safer. I can also keep track of my grandkids and great grandkids which I like. I love my recently bought iPhone but I have so many things to remember and it gets more complicated every time it gets updated. So, I encourage people to go simple.
FAIRPORT, NEW YORK -- I like the large numbers on my Jitterbug. But, I don't like having to constantly press a button to speak to pitch my purpose. Some things could be better than having to constantly hit the speaker. When I got Jitterbug, it did not work properly so I called and spoke to a rep. She was wonderful and she took me through everything. She was also patient when I was on the phone for 40 minutes with her.
Also, their so-called easy instructions are ridiculous. I gave it to my children to read. They said that we gotta be Einstein to understand some of the instructions. The book repeats a couple of things and in different chapters, they say something else. If I could have another type of phone I can use, I would do it, but this is what my budget can allow. So, I use it strictly for security reasons.
COLUMBUS, OHIO -- I needed to replace my cell phone because the battery had gone dead. I was not able to get a battery for that so I was looking for a replacement. Jitterbug seemed to be what I was looking for. I wanted a phone to use as an emergency in case our electricity went off and I didn't have to be tied in with a contract of any kind.
However, I'm not as pleased as I thought I would be because I had a lot of trouble getting on to using it. I needed a phone where I could just plug in and find the name of the person I wanted to call and call them. On the other hand, I've had an issue with it the other night because my battery needed to be revamped and the girl from the customer service team was very helpful in doing that.
NILES, MICHIGAN -- My girls have been concerned about me because I've been legally blind for 15 years. I'm 88 years old and I can only see the peripheral. I have Macular Degeneration with Lasered Macula and Glaucoma. I have seen the advertisements for Jitterbug with all those colorful buttons and something induced me to call them. They have a very good salesman. However, when the phone came, it does not have nice big numbers like what was shown in the advertisement. It's just a little tiny cell phone.
I called Jitterbug three times telling them I wanted to send it back when I was still able to do it and each time, I got talked into it and it got lower and lower prices and it came down to $15 a month. And I'm paying this $15 all the time for something I never used and this isn't right. I am so disgusted about my experience with Jitterbug. But, I finally plugged it in just a week ago, so now I'm gonna try and use it and get used to it. Jitterbug would also be good for somebody completely blind with the numbers with an operator there to answer.
LA FAYETTE, GEORGIA -- I'm 88 years old and I have several health problems. My daughter gifted me with a Jitterbug and she thought I would carry it with me all the time so if I get into trouble, especially when I walk down or out and alone in the woods, I could call. We live on a rocky driveway. It's lonely out here and I don't have a neighbor close by. Although I forget it every time I go somewhere, but I appreciate having it.
One thing though is that I have macular degeneration and I am unable to read even the big print. While the numbers are big, any printing on my phone is so tiny it's just like somebody drew a line. I have a little phonebook in it, but I have difficulties in recognizing them. Also, when I made a call while trying the phone out, I had an awful lot of static on it.
But overall, we like Jitterbug. I can, at least, punch the emergency button on the phone. My daughter pays every month for it and I'm thankful to her, but I feel a little bit guilty that I don't use it more. Still, I would recommend them because of my son's service, who also uses Jitterbug.
RIVERTON, WYOMING -- When Jitterbug came out with a style, I wanted it right away. However, I should change the amount of time and get the lowest bracket because I'm not using it adequately. Also, I am an old person and I haven't been able to put in all the names on that phone where I could just press the button and get the number.
But when I first started, I didn't know what I really needed or wanted but the Jitterbug team was fantastic. They tried to help me as much as they could. I've had Jitterbug for a while and I know now what help I need or want. I like Jitterbug and I would recommend it. It gives a secure feeling to know that I have it and that I could use it if I need it.
NEW LENOX, ILLINOIS -- The Jitterbug phone is simple to operate. I don't use the cellphone a lot and I thought it would be nice to keep it around for emergencies. The battery stays charged for a long time, and it suits my needs quite well. Since having the phone, I don't worry about my sense of security.
Unfortunately, I keep it in my car for emergencies, which probably is not a 100% good idea because I should probably keep it handy around in case of any mishap since I have that 5Star option. But it works out well. As a matter of fact, I had a lot of problems with my landline, and I had to use the Jitterbug to correct the problem. Overall, I would tell friends that Jitterbug is a great idea and a great investment, and the price is very reasonable.
COVINGTON, INDIANA -- My experience with Jitterbug has not been good. I realized that I don't use it as much as people ought to and I haven't been carrying it too much with me. When I bought one, the guy that owned it was supposed to get a free gift out the deal but he never did, and I was a little unhappy about that. Then, I have to take my Jitterbug and let the gal find out why it doesn't do anything. When it's up on the charge, it goes off and she has to take the battery off and put it back on, and it works. Something is wrong with that. I can't believe, when you sell something like that, it shouldn't have to have something like that done every couple of months or so to keep it going.
If it's a defective one, it should be replaced. And quite often, I don't get a dial tone. Something is not right. I realized you could get in places once in a while with this cellphone. In some places, they don't have the power. My son thinks that I push the wrong button or something. When you pick it up and you can't get a dial tone, I have that problem on this other phone too so I can't blame that all on their phone. I never had that problem when I had the other phone, except for one time, and it was a broken wire.