GLOBE, ARIZONA -- I liked the style of Jitterbug and what I thought was going to be very simple to use but I didn't experience the complete simplicity. It was fine and then it exploded one day. A bright light came on and then smoke came out of it. I was in the hospital when this happened so there were witnesses. I stopped using it and then when I had some people around who were real computer techs, they looked at it and got it to charge once but it didn't last very long. So, I stopped using it and didn't want to take any chances. Sometimes, when it was working and working the way it should be, it was very simple and I liked it.
But I was not having good luck with it, and part of it could be my lack of technical information. I would always try to get somebody that was technically-inclined and have them over here and look at it with me so that I knew what I was doing. I called the Jitterbug team twice and they asked me to hold, which is normal. I waited and waited but I couldn't wait any longer so I hung up and did not return that call that day. I tried again the next day and the person I got was very nice.
Everybody was very nice but said they didn't handle that issue and if I could hold, they would transfer me. However, I got a dial tone. On my third or fourth day of dealing with the whole thing, evidently I got through but because the ringing was going on, it never stopped. That was the final straw and I didn't call back. The experience has been a nuisance so I don't know that I want to replace it with a Jitterbug. My feelings are soured on Jitterbug.
ATHENS, GEORGIA -- The replacement phone that AT&T gave me was tiny and it would take a flashlight and a magnifying glass to find the buttons on it. So it didn't work for me. Then I watched that Jitterbug advertisement about four times a day that made me want it. When I first got it, I was telling everybody about it. But then it failed me and everybody was saying that they can't even get me to answer my phone. I told them that the phone didn't ring. I can make it ring from my landline if I dial it, but not all the time. I've had Jitterbug for five months and it goes to sleep on me and it's not there when I need it. It takes messages and still has minutes, but the calls go straight to voicemail.
I'm 70 and I have trouble hearing people. I only get wind tunnel sounds or like the callers are down under a bridge and in a canal. The Jitterbug has all of the things that a person my age would wish for. I keep it in my pocket to dial 911 or somebody if I need them if I can't get back home. When I'm dialing out on it, the service is great. I don't have interference and the quality is good. Also, the numbers are big and I love the dynamics, the style and the thought that was put into building it.
I bought mine at Best Buy and they said that I can't get the red one unless I order it from them. I also have the 5star, but I do not need that service so I'm having that disconnected and going back to $14.95 if I can get this phone to work. Other than that, I love the phone. It holds the charge for five solid days and it's always about 88% at the end of five days and then I put it on the charger, though it's hard to put on. I also could see it and I could tell time on it without pulling out my glasses.
PORTLAND, TEXAS -- My husband had a phone similar to Jitterbug and the phone was not as easy to use since it was a tiny phone. It had the rubberized padding on it so it wouldn't get broken easily. We never could work it that good so I told him that we needed to get something else. I was impressed with Jitterbug's ad on TV with its little jingle and I like the way it looked. The guy who sold it to me went through it and it was easy to understand. Then, when I got the phone and the instruction book, everything was also easy to figure out so it works really well.
I'm thrilled with Jitterbug in that I'm almost ready to give up my iPhone and go for it myself. It provides for what we need. I like it, it works well but my husband is not as into it as I am. I can't go on it to go to my Facebook for three hours at a time like I'm doing but it's lightweight and easy to carry wherever I go so my family can get out to me if they have to. Jitterbug ties us to the outside world. It's easy for us to get lost from one another if I go shopping at Walmart and my husband goes in a brand new sports section, then I go in another section, we can communicate with this phone.
Also, I can call my husband when I'm tired and ready to go so I can meet him somewhere. Jitterbug makes it simpler, easier and safer. I can also keep track of my grandkids and great grandkids which I like. I love my recently bought iPhone but I have so many things to remember and it gets more complicated every time it gets updated. So, I encourage people to go simple.
MARSHALL, NORTH CAROLINA -- I have a sight problem. Some of it is due to age, while some is due to the brain tumor I had a few years back. I've been having more problems lately and I couldn't even see the numbers on the phone to make a call. I got Jitterbug. It's one thing that's a little easier for me to deal with and far superior than my previous phone. I like the emergency number and the way that it's simple. The button is where you know it is and it's not crowded to get in against a bunch of other buttons. It's absolutely well-suited for its purpose. I've had other cellphones where I'd accidentally hit the wrong button and it was just absolutely total frustration.
However, being able to get a signal was a problem. I live in the mountains outside of Ashburn, North Carolina and when I'm at home, I don't get the strongest signal in the world but I get a signal. The other day, my phone went dead all of a sudden and I didn't know what was wrong so I called their customer service. I had to wait a little bit on the phone but the matter was taken care of very quickly. The technician that I had told me what to do and the phone was back up and running. And being that I'm really getting up there in age, I'm really kind of picky. But it was an excellent experience.
I tell people about Jitterbug, particularly if they're in my age range. The thing about it is who needs a telephone that's going to take the person to the moon and there's no need for it to be expensive. This fills the bill. It's easy to use, easy to see and not complicated. I'm really pleased with it.
MACON, GEORGIA -- One of my neighbors told me about Jitterbug, how nice the service was and recommended that I call them. I signed up for the phone and she received $25. I also received my $25 which was very sweet and nice. The phone is very helpful to senior citizens but I expected a phone with bigger numbers and not with all the ABC underneath them. I wanted to learn to text and I can't do that because the phone that I've got has the three letters on each number and it's hard for senior folks like me to get it right to do a text message. I'm 89 so I have problems that other people wouldn't have. It would take me 30 minutes to even say "I love you" on a text.
I think I put too much money on my Jitterbug. I have it simply to carry with me in the car when I'm away from my apartment and I use my home phone more often. So I need to talk to Jitterbug and see if I can cut back on my bill a little bit because I'm really not using my phone. I could do with less minutes and I understand that's my privilege and they'll do that for me.
But everything about my Jitterbug phone has been great. The people that I have dealt with have been excellent and as helpful and nice as they can be. Sometimes they get us old folks on the phone and it's hard to understand what we're trying to say but they were very patient and I have not had any problems at all with them. I also have confidence having my Jitterbug with me and I thank the Lord I've never had to use it. A lot of the senior citizens that are in this village that I live in have enjoyed their Jitterbug phones. I would recommend it to anybody.
SPRING HILL, TENNESSEE -- I got a Jitterbug for my dad. I ordered it online and got it in just a few days. My father is 82 years old. He used to have a flip phone before and he liked it. But, he could hardly find a flip phone. Jitterbug is simple and the buttons are bigger. He uses it for emergencies mostly. I know he likes having the phone with him. I'm satisfied with it and he is too. If somebody needs a phone and they don't like trying to figure out other phones and things like that, then Jitterbug would be a good phone, especially for the elderly.
LORAIN, OHIO -- My daughter told me that I gotta have a phone because I will never know if something happens when I go out. So, I changed over from Verizon because it was too expensive. Because I could not afford it, I would have to give it up. My sister-in-law changed her mother's Jitterbug phone to me. It is cheaper than my Verizon was.
I am old fashioned and I would rather talk on the phone so I got the flip phone. I use it for calling doctors. I can take it and I could recall back. However, if I sit in the middle of my couch in the living room, it loses frequency after a while. When I am on the phone, they tell me that they cannot hear me so I move. But I like my Jitterbug and I could see and still understand it for what I use it for. I get good service from them. The volume is good on it too. Plus, the phone is handy to take and to reach in my purse.
WENATCHEE, WASHINGTON -- I'm 84 years old and my memory isn't really good so I needed something simple for a phone and something I could rely on. I bought a Jitterbug and I have mixed emotions about it. I don't use the phone a whole lot and it wasn't what I was hoping for. But I had several I tried out and it was the easiest one to put my information in. I have it for a year and a half now and I take it with me when I go somewhere for emergencies or in case I need to call my son.
BURLINGTON, NORTH CAROLINA -- A few years ago I lived in Virginia and I tried to get in contact with Jitterbug but they couldn't serve me where I was. I moved to Burlington, North Carolina and I am living in a retirement community now. I had Verizon but I couldn't pick them up where I lived and I had been disgusted with them. When I saw Jitterbug, I thought I'd try again and I got them. Their service has been working well for me although sometimes, it's a little poor and I got buildings surrounding me. It would be fine if they upgrade their signal a little bit. But I would definitely recommend Jitterbug. It's the best phone I've ever had.
SAINT PETERSBURG, FLORIDA -- My husband needed a phone that has large numbers on it and that he can just open up and answer so I got him a Jitterbug. Even though he does not use it very often, it was good when I was away. I was able to call him and he could call me. The one thing that is a problem is that he doesn't use texting and I noticed there were charges for texting on the phone. And that was because unknown entities text him and opening and reading them charges him 50 cents apiece. Also, Jitterbug advertised $15 a month payment but now we all knew that it would be over $20.
Nevertheless, I would recommend Jitterbug. But I'd tell people that it's gonna be an extra five bucks for all of the text fees and stuff. I would also tell them that if they wanna use texting that they should sign up for it, but if they don't want to, then they've got to be careful that people don't use it on them.