ELLWOOD CITY, PENNSYLVANIA -- I bought the Jitterbug flip phone for my sister who was blind. She loved the phone especially the voice activated calling feature. I put all the names and numbers of the people she would call in the phone and all she had to do was open the phone and speak the name she wanted to call. You commercial does not mention this feature. I think you should add this voice activated calling feature to your commercial. It will be beneficial to blind customers.
MACOMB, MICHIGAN -- The Jitterbug flip phone is not what I expected. I purchased it for my husband who has a vision issue. When I call him he sounds terrible like he is in a tunnel. I called customer service. They claim they are aware of the problem and are working on an update. It loses its battery power very quickly. I hope they can resolve this problem. Best Buy will charge me $45 for a restock fee. Not happy at all.
GLOBE, ARIZONA -- I liked the style of Jitterbug and what I thought was going to be very simple to use but I didn't experience the complete simplicity. It was fine and then it exploded one day. A bright light came on and then smoke came out of it. I was in the hospital when this happened so there were witnesses. I stopped using it and then when I had some people around who were real computer techs, they looked at it and got it to charge once but it didn't last very long. So, I stopped using it and didn't want to take any chances. Sometimes, when it was working and working the way it should be, it was very simple and I liked it.
But I was not having good luck with it, and part of it could be my lack of technical information. I would always try to get somebody that was technically-inclined and have them over here and look at it with me so that I knew what I was doing. I called the Jitterbug team twice and they asked me to hold, which is normal. I waited and waited but I couldn't wait any longer so I hung up and did not return that call that day. I tried again the next day and the person I got was very nice.
Everybody was very nice but said they didn't handle that issue and if I could hold, they would transfer me. However, I got a dial tone. On my third or fourth day of dealing with the whole thing, evidently I got through but because the ringing was going on, it never stopped. That was the final straw and I didn't call back. The experience has been a nuisance so I don't know that I want to replace it with a Jitterbug. My feelings are soured on Jitterbug.
SPRING HILL, TENNESSEE -- I got a Jitterbug for my dad. I ordered it online and got it in just a few days. My father is 82 years old. He used to have a flip phone before and he liked it. But, he could hardly find a flip phone. Jitterbug is simple and the buttons are bigger. He uses it for emergencies mostly. I know he likes having the phone with him. I'm satisfied with it and he is too. If somebody needs a phone and they don't like trying to figure out other phones and things like that, then Jitterbug would be a good phone, especially for the elderly.
LORAIN, OHIO -- My daughter told me that I gotta have a phone because I will never know if something happens when I go out. So, I changed over from Verizon because it was too expensive. Because I could not afford it, I would have to give it up. My sister-in-law changed her mother's Jitterbug phone to me. It is cheaper than my Verizon was.
I am old fashioned and I would rather talk on the phone so I got the flip phone. I use it for calling doctors. I can take it and I could recall back. However, if I sit in the middle of my couch in the living room, it loses frequency after a while. When I am on the phone, they tell me that they cannot hear me so I move. But I like my Jitterbug and I could see and still understand it for what I use it for. I get good service from them. The volume is good on it too. Plus, the phone is handy to take and to reach in my purse.
WENATCHEE, WASHINGTON -- I'm 84 years old and my memory isn't really good so I needed something simple for a phone and something I could rely on. I bought a Jitterbug and I have mixed emotions about it. I don't use the phone a whole lot and it wasn't what I was hoping for. But I had several I tried out and it was the easiest one to put my information in. I have it for a year and a half now and I take it with me when I go somewhere for emergencies or in case I need to call my son.
BURLINGTON, NORTH CAROLINA -- A few years ago I lived in Virginia and I tried to get in contact with Jitterbug but they couldn't serve me where I was. I moved to Burlington, North Carolina and I am living in a retirement community now. I had Verizon but I couldn't pick them up where I lived and I had been disgusted with them. When I saw Jitterbug, I thought I'd try again and I got them. Their service has been working well for me although sometimes, it's a little poor and I got buildings surrounding me. It would be fine if they upgrade their signal a little bit. But I would definitely recommend Jitterbug. It's the best phone I've ever had.
SAINT PETERSBURG, FLORIDA -- My husband needed a phone that has large numbers on it and that he can just open up and answer so I got him a Jitterbug. Even though he does not use it very often, it was good when I was away. I was able to call him and he could call me. The one thing that is a problem is that he doesn't use texting and I noticed there were charges for texting on the phone. And that was because unknown entities text him and opening and reading them charges him 50 cents apiece. Also, Jitterbug advertised $15 a month payment but now we all knew that it would be over $20.
Nevertheless, I would recommend Jitterbug. But I'd tell people that it's gonna be an extra five bucks for all of the text fees and stuff. I would also tell them that if they wanna use texting that they should sign up for it, but if they don't want to, then they've got to be careful that people don't use it on them.
DEERFIELD BEACH, FLORIDA -- My mom has dementia. A friend of hers said that Jitterbug Touch was really good. I contacted them, I saw the phone and it was a good system. I didn't need to have the thing around her neck, plus a phone system is better when you have dementia. I could check on her every day. She doesn't really understand, but she says, “Hi Gina.” I can hear her voice and I like it. Jitterbug is a great product. It is easy and very simple as well. My mom and I love it and we're happy with it. I'm a social worker in the field and I highly recommend it.
FAIRPORT, NEW YORK -- I like the large numbers on my Jitterbug. But, I don't like having to constantly press a button to speak to pitch my purpose. Some things could be better than having to constantly hit the speaker. When I got Jitterbug, it did not work properly so I called and spoke to a rep. She was wonderful and she took me through everything. She was also patient when I was on the phone for 40 minutes with her.
Also, their so-called easy instructions are ridiculous. I gave it to my children to read. They said that we gotta be Einstein to understand some of the instructions. The book repeats a couple of things and in different chapters, they say something else. If I could have another type of phone I can use, I would do it, but this is what my budget can allow. So, I use it strictly for security reasons.