COLUMBUS, OHIO -- I needed to replace my cell phone because the battery had gone dead. I was not able to get a battery for that so I was looking for a replacement. Jitterbug seemed to be what I was looking for. I wanted a phone to use as an emergency in case our electricity went off and I didn't have to be tied in with a contract of any kind.
However, I'm not as pleased as I thought I would be because I had a lot of trouble getting on to using it. I needed a phone where I could just plug in and find the name of the person I wanted to call and call them. On the other hand, I've had an issue with it the other night because my battery needed to be revamped and the girl from the customer service team was very helpful in doing that.
NILES, MICHIGAN -- My girls have been concerned about me because I've been legally blind for 15 years. I'm 88 years old and I can only see the peripheral. I have Macular Degeneration with Lasered Macula and Glaucoma. I have seen the advertisements for Jitterbug with all those colorful buttons and something induced me to call them. They have a very good salesman. However, when the phone came, it does not have nice big numbers like what was shown in the advertisement. It's just a little tiny cell phone.
I called Jitterbug three times telling them I wanted to send it back when I was still able to do it and each time, I got talked into it and it got lower and lower prices and it came down to $15 a month. And I'm paying this $15 all the time for something I never used and this isn't right. I am so disgusted about my experience with Jitterbug. But, I finally plugged it in just a week ago, so now I'm gonna try and use it and get used to it. Jitterbug would also be good for somebody completely blind with the numbers with an operator there to answer.
LA FAYETTE, GEORGIA -- I'm 88 years old and I have several health problems. My daughter gifted me with a Jitterbug and she thought I would carry it with me all the time so if I get into trouble, especially when I walk down or out and alone in the woods, I could call. We live on a rocky driveway. It's lonely out here and I don't have a neighbor close by. Although I forget it every time I go somewhere, but I appreciate having it.
One thing though is that I have macular degeneration and I am unable to read even the big print. While the numbers are big, any printing on my phone is so tiny it's just like somebody drew a line. I have a little phonebook in it, but I have difficulties in recognizing them. Also, when I made a call while trying the phone out, I had an awful lot of static on it.
But overall, we like Jitterbug. I can, at least, punch the emergency button on the phone. My daughter pays every month for it and I'm thankful to her, but I feel a little bit guilty that I don't use it more. Still, I would recommend them because of my son's service, who also uses Jitterbug.
RIVERTON, WYOMING -- When Jitterbug came out with a style, I wanted it right away. However, I should change the amount of time and get the lowest bracket because I'm not using it adequately. Also, I am an old person and I haven't been able to put in all the names on that phone where I could just press the button and get the number.
But when I first started, I didn't know what I really needed or wanted but the Jitterbug team was fantastic. They tried to help me as much as they could. I've had Jitterbug for a while and I know now what help I need or want. I like Jitterbug and I would recommend it. It gives a secure feeling to know that I have it and that I could use it if I need it.
RAMSEY, NEW JERSEY -- I'm 83 and once got lost in my car and couldn't find a phone to call the police for help. We're in a mountainous area and it's very easy to get lost up here in the Ramapo Mountains. I work on the election board, and the night that I got lost, we were doing the elections. We were way deep in the woods. One of the girls said, “Follow me, Irene.” Another car went by and I thought it was her. I followed the wrong car, took a wrong turn, and got lost.
Nobody will open their door at 11 o'clock at night if you're alone, and I don't blame them. I could have had somebody hiding in the bushes to mug them. One man was finally kind enough to tell me how to get back to the main street in Ramsey. I started walking down the street and it was after a bad storm, and lots of trees were in the way. I got back, but then I didn't follow his directions exactly. Then these two nice, young boys came by and led the way.
When I got home, there was a big policeman in front of my house raising the lights and there were people that I know in my driveway. The policeman said, “You're a very lucky person. You have lots of friends,” because all my girlfriends who were working the boards and the guys all went out to look for me. It was so embarrassing. After that, I vowed that I would have a phone, and that's how I got my Jitterbug.
I use it for emergencies, to get in touch with someone, in case I lose my way. I love it so much better than the other phone that I had before. It's very nice and neat. The camera is excellent and I love it. II keep and use my Jitterbug phone mostly in my car so that I'm prepared when I go out because, unfortunately, today you can't find a phone booth anywhere anymore. I have a landline phone and use that all the time in the house.
I don't do a whole lot of driving. I don't drive at night and I don't drive the highways. I try not to go where I've never been before, where the roads are winding. I don't do the elections anymore. But I feel more comfortable having my Jitterbug. For my purpose, it's excellent. I've had it a while now and I have no trouble with it. I put it in the drawer, and charge up the battery when need be, and make sure it's working. Sometimes on Sundays after church, I make a few calls on my Jitterbug phone.
On top being elderly, I have macular degeneration, and at times I have trouble seeing, so it's hard for me and it takes me a long time to read the book of instructions. Sometimes, I punch a wrong number. So, I've morphed the outside of my Jitterbug phone with a little paper jack because of my macular degeneration.
My Jitterbug phone is terrific. I hope my eyes improve so that I can learn more about it and use it more. I wish I could get to know and understand it better, but it's tough for me because I'm the sole survivor of a big family and I've been widowed for 37 years, so I'm pretty much alone and don't have anybody to show me anything. Once in a while, somebody stops over, and I ask them to explain to me the few features of the phone.
COAL VALLEY, ILLINOIS -- Bought mother a Jitterbug flip phone. She lives in a trailer park and many times she does not even get her calls. Worse thing is she cannot block calls. She has been getting text and charged to it until we told the company she does not get texted. They did help her on that.
SOUTHERN PINES, NORTH CAROLINA -- I have a Jitterbug for a year now. My daughter got it for me. I'm old and I needed something I could see. I'm not very good in electronics, so I thought that would be the perfect thing. It's easy to use and I like it. One time I had left it off without charging it, and I couldn't figure out how to get back on. I called the Jitterbug team to see what I could do and they were very helpful and I got it working again. I recommend Jitterbug. It is wonderful for older people.
NORTH DINWIDDIE, VIRGINIA -- I have a Jitterbug for six months now. However, I couldn't get my calls to go through and I got frustrated that I stopped using it. Then its battery went dead and I've charged it up, but I haven't been able to get it recharged and I couldn't even get it to come on now. But I've been thinking about trying to get my daughter or wife to see if they can get it back up and running again because I think, I haven't used it long enough for it to keep the battery up like it should be.