John Deere Company Consumer Reviews - Page 2

I farm about 1400 acres in NC. I have had numerous John Deere tractors with good success. In 2004 I traded a a late model 6410 for new 2004 JD 6420 and had good experience with it until January 2010. While bush hogging some pastures on my farm the 6420 caught fire in the cab and in the engine. We were able to extinguish the fire since we were fortunate to be near a shed with a hose. The entire plastic console melted around the steering column and the wiring harnesses that connect the on-board computers to the engine were destroyed.

The John Deere dealer examined the tractor, which only had 985 hours, and blamed it on "trash accumulation" under the tractor. The repair price quoted was $34,100. John Deere took no responsibility for the damage other than offering a small discount on a new JD 6430 tractor. I do not know if other John Deere 6420 owners have experienced this problem or not. I have pictures of the damage if anyone is interested. This could have been catastrophic. If we had not been near a hose then the tractor would have been completely destroyed and we could have lost some of our buildings and our forests of lob-lolly pines nearby.

MOLINE,, ILLINOIS -- After 45 days of ownership and a handful of uses, our JS25 stopped running. We took it to our local John Deere dealer expecting that everything should be covered after only 45 days. Unfortunately, according to the service dealer, we had not used oil. OF COURSE we put oil in the mower, we're not stupid. While speaking with the service manager about this problem, oil leaked out of the mower while it was on it's side. OBVIOUSLY oil was used!! After sending pictures to Briggs and Stratton, our warranty claim was denied.

We then went to John Deere customer service, which was not helpful. After escalating to a manager in the customer service department a case was opened. After waiting 3 weeks, we are now told that they will not honor the warranty either. So 2 and a half months later, we still have no mower. We spent $350 on a lawn ornament. DO NOT BUY a mower from John Deere!!!

COVINGTON, GEORGIA -- When my neighbor's John Deere riding mower developed a bad power take-off switch, and I tried to find one, I ran into the following problems: 1. There is no John Deere telephone #; 2. The web site is totally non-functional; 3. Web site doesn't even recognize its own product numbers; 4. Part is unavailable at all local dealerships; 5. Parts are way over-priced; 6. Parts unavailable at other net sites; 7. The PTO switch is obviously an electrical part, but entering "PTO Switch" under 'electrical' results in "NO products found matching PTO switch"; 8. One must obtain a 3-digit registration code to make purchases.

In short, you are boxing yourself in if you buy one of their products. You pay way too much for a product you may find impossible to service. My Sear's product allowed me to replace an entire transmission (new, original equipment) for $200.00 by purchasing it over the internet. Don't try that with Deere.

SOUTH PORTLAND, MAINE -- I bought the LA175 from Lowe's and the extended warranty from Lowe's. It turns out, it needed special services from John Deere right away. The on site service warranty that I purchased meant NOTHING to John Deere Dealer/Company obviously. Even the 12 month standard warranty meant nothing to John Deere. My battery was dead after 11 months. All John Deere can say is you have to bring in the tractor. You cannot just bring in the battery.

I have no trailer to haul in my tractor so that they will replace the battery. To me, this is like a purposeful arrange not to stand by their product; the biggest white elephant. How many of the owners out there has their trailer? Just wondering.

DES MOINS -- At about 28 hours the motor on my D110, purchased from Home Depot started to run rough and backfire through the carburetor. I turned the motor over by hand with the spark plug out and my finger over the hole. I could not feel any "intake" stroke. I removed the valve cover. The stud for the intake valve had come loose. There was evidence of locktite on the stud but it did not look like it had set properly. I suspect they may have more of these problems coming. Not too bad if you understand small motors and have the tools but it will be a pain to the average lawn "mower".

SPRING GROVESPRING GROVE, ILLINOIS -- I bought a JD l-111 lawn tractor because I fell for their bs about it being a quality product that Will last a lifetime. Well the one I bought had a very short life span before the transmission died and JD wanted one thousand eighty dollars plus tax to fix a lawn tractor that had only been gently used for five seasons and serviced by a JD dealer every year since it was purchased. We complained to JD corporate but they were less sympathetic than the local dealer. JD corporate basically said "too bad, your warranty expired, go suck an egg or pay up to fix it".

They wouldn't even offer to assist in our dealings with the dealer, saying the dealers are independent and JD policy is that they don't get in between dealers and customers. Don't you just love a company that stands so firmly behind their products? I thought spending more upfront to buy so called quality would save me more in the long run. Boy was I wrong about that and about JD quality. I am now the not so proud owner of a green and yellow boat anchor. Think twice before they suck you into their bs about quality.

My mother and her husband were lawnmower shopping. They could have bought a $2,000 lawn mower. But, they decided to spend $5,000 on a John Deere, because they thought Deere and Company had high quality products that wouldn't have problems down the road. They already owned a John Deere gator, chain saw, and a few other John Deere products.

They have kept up the mower very well. Yet, the motor stopped working on it. They went through hell trying to get any type of resolution. John Deere said to call the motor company. My mother did not buy the motor. John Deere bought the motor, so why should she have to contact the motor company? In the end, she had to spend over $600 for a new motor. The motor company finally agreed to chip in $200.

Either John Deere or the motor company (can't remember which) tried accusing them of clogging a part of the motor and that the part should be cleaned out every so often. The repair said that part was clean. He also said the consumer cannot get to that part to clean it anyway. John Deere owes them for the additional $400, but they won't pay up. After all the weeks of hassle, I definitely recommend staying away from John Deere products.

Just wanted to let people know about the lemon tractor I bought new from john deere and how I have been treated by customer service. After I bought this cab tractor new in 09, at appox. 8-9 months old, the fuse block had a loose connection in it and the battery shorted out. The tractor had appox 100 hrs on it. Dealership did not fix the fuse block and charged me $65 for a battery. The warranty is good for 2 yrs or 2000 hrs. I went and bought a battery at Walmart with a better warranty. Then the reverse went out at appox. 160 hrs. Shop split the tractor and replaced part in rear end.

Picked it up, still won't work! Took it back to them, they replaced the whole wiring harness on it, still won't work! Then replaced trans. control module, and still have had two issues with it. Then trans. filter housing was leaking, and now the air cond not getting cold! Called customer service twice now. They will listen to you but that's it! John deere don't care! They just want to sell you a tractor. My lawnmower has more hrs on it than this tractor! I told them in 2 yrs, this won't have 200 hrs on it unlike the 2000 they warranty it for, but they will not extend the warranty out even though I have had these problems. The shop had it for 28 days just for the reverse issue!

After purchasing a John Deere GT225 in 2004 for $3400 I found to mower appeared to be built to last. Last year 2009 with the hour gauge showing 286 hrs. I took the mower for service as I did every year after they replace the magnetic clutch and serviced the 15 HP Kohler to the tune of $400. 1 hour later the 15 hp Kohler motor blew. The top hood was dry cracked and the bumper was dry cracked. I sold the mower for scrap and would not be a John Deere customer again. John Deere is living on it's past record. BEWARE...

I love every tractor that you make. My Dad and Grandpa own model John Deere model A's, and ever since I was a little girl, my dream has always been to drive a John Deere tractor in the Jacksonville, Illinois in the Prairie Heritage Festival when they have a parade of tractors. And this year I am finally old enough to drive it by myself. When we had a test at school about John Deere's steel tipped plow I knew the answer and let the whole class know that the John Deere Company is my hero. One day I hope to marry a farmer and I want to own a BIG John Deere tractor. Keep up the good work and I will be proud to drive your tractor this year at the parade.