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Fake Leather Sofa, Poor Quality
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Rating: 1/51

NATICK, MASSACHUSETTS -- I paid over $2,000 for the "leather" sofa but in less than 5 years, the surface of the sofa started to peel off (see the images).

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Sectional ditched after 10 months
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Rating: 1/51

NASHUA, MASSACHUSETTS -- I purchased a sectional from Jordan's Furniture in October of 2016. Ten months later, it was such an uncomfortable eyesore that I ended up putting it out on the curb for trash pickup this week. The cushions started to lose shape after just a month or two, and the fabric started pilling about the same time. When I contacted Jordan's Furniture about my dissatisfaction with the quality of their furniture, they emailed me a brochure on how to care for your furniture. It was so insulting. I was a customer since the 1990's, and I've watched the quality of their products decline rapidly over the past 10 years or so. Needless to say I'll be shopping elsewhere.

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Bonded Leather Rip-Off
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Rating: 1/51

AVON, MASSACHUSETTS -- Two "leather" recliner sofas and matching recliner were purchased only 3 years ago when the peeling began. It's all over the floor and needs to be vacuumed up every day. Why was the warranty protection purchased when only 25% of the purchase price will be given as a store credit? We all know furniture stores mark up their prices so what's the point? Waste of time, waste of money, and waste of a room that is now an embarrassment. It's very hard to watch the Jordan's commercials on TV while sitting on this nightmarish furniture.

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Wouldn't Fix Their mistake...
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Rating: 2/51

NEW HAVEN, CONNECTICUT -- Just ordered an almost $4,000 "fully customized" couch from Jordan's. Before it was delivered, we were told the stitching on the ottoman was wrong and that Jordan's would get it fixed, but to keep the ottoman they were sending us until the new one came in. Sure enough, the ottoman's stitching was extremely dark and contrasted with everything else in the set, but Jordan's had it handled right? Wrong.

Shortly after the ottoman was delivered, the salesman called and said they couldn't change the stitching. The salesman started the offer for us to keep it at $25. This was a slap in the face. We asked for them to go back and fix it or give us another ottoman that would match the set. The salesman said it couldn't be fixed or matched and offered us $100 to keep the piece.

Again, I said no, please give us what was promised or if we really are stuck with the ottoman to give us at least half the cost of the ottoman back (knowing full well their costs would be covered). The salesman said no. I asked to speak to the sales manager and shortly after the entire sales management team (yes, all of the shift managers) were trying to fix the issue. They, along with their boss, were all very polite and spent several hours attempting to fix the issue....)

At the end of the day, they couldn't fix the issue though and still offered $100 only..which is unfortunate and leaves a poor taste in my mouth. If they had given us the extra $100 from the start, I may not have dragged them all through the exercise of trying to fix the ottoman (which I really did want fixed) and waste far more than $100 in a wild goose chase.

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Never Again
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NATICK, MASSACHUSETTS -- We won't ever buy from Jordan's again. While our furniture is still comfortable it has operative glitches (still) and is made with flimsy materials... Which we didn't realize until putting in a repair order within a few weeks of having it delivered. Worse when we called we were informed that the damage was somehow our fault. They are couches. We sit on them. We foolishly thought they would stand up to being sat on. We don't have rough housing or mad parties... We have a nice home and nice things... Even a few antique chairs and tables that we've somehow managed not to break over the years. Go figure.

We had one of the couches replaced because the repair they did was done with scrap wood and glue to an already flimsy frame... But I will not call them back at this point for anything else. It's not worth it to be dealt with in that manner. There simply is no point. The replacement was just as poorly made as the originals and I'd rather write the whole experience off and consider it a lesson learned.

We paid good money for something built on a frame of plywood and cannot expect it to last for more than a few years at best. Not the type of quality we thought we were getting. We would not have paid so much for something so poorly made. My recommendation... If you decide to buy something from them (maybe you see something and just have to have it) check out the framework both in the store and on delivery. I'm betting you'll choose to walk away no matter how much you like the look and feel while in the store.

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Dining Table That Scratches So Easy
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Rating: 2/51

NEW HAVEN, CONNECTICUT -- I would NOT recommend purchasing the mango wood table from Jordans- HORRIBLE. We bought it for daily use and it get scratches so easily, no rough use. I clean polish everything but the lacquer coating on it is BAD. I Regret this purchase. The customer service lady told me use a plastic cover on it. If that was the case I would have bought a cheap table from IKEA and covered it. Why spend 600$ on ONLY dining table to get such HORRIBLE quality. The technician did his best credit to him - but seriously, what a waste of money here. This is to warn against this piece. Never buying from here. Thanks.

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Furniture Extended Warranty
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Rating: 1/51

READING, MASSACHUSETTS -- Purchased over 5000 worth of furniture for living room and kitchen. Purchased protection plan for all of it. Had issues where hot food on plates discolored the table top. Not covered unless we actually burned the top. Something spooked the dog and he jumped up on chair and then table and then off scraping the chair and table. Not covered unless it is stained by an animal with bodily fluid. When plan sold to us it was specifically stated there was pet protection. We never allow the dog on the furniture but got the plan. Just in case. Over an hour on the phone only to be told to take a picture of the one kitchen chair that actually broke apart. The other chairs will follow suit as the screws have been falling off them and the bar at the bottom falling off since we got them. Never again Jordan's. Never again.

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Run Far From The Credit Scam!!!
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Rating: 1/51

READING, MASSACHUSETTS -- All I can say is I've opened and closed many credit card companies in my life and THIS IS THE MOST SCANDALOUS company you will ever deal with. It is IMPOSSIBLE to read and understand the online payment site and they will try to withdraw a payment multiple times in one month and then charge fee after fee and then suddenly drop your available credit by $9,000. Therefore affecting your entire credit score. I had this credit card for 3 months and need to close it IMMEDIATELY because I refuse to be scammed. RUN FAR AWAY WHEN OFFERED THIS CREDIT OPTION!!!

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JORDAN'S FURNITURE DOES NOT STAND BEHIND THEIR PRODUCTS
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Rating: 1/51

WARWICK, RHODE ISLAND -- DO NOT BUY from JORDAN'S, they DO NOT stand behind their products!!!! DO NOT BUY their SUPPLEMENTAL INSURANCE, they give you the run around and don't cover defects!!! My wife and I purchase a substantial leather couch from Jordan's along with the the recommended supplemental insurance. After a bit of time we noticed two tears in the leather, the tears both occurred where the leather had some dark black areas. On closer inspection, the leather was thin in that area and clearly looked like a defect. We contacted the supplemental insurance company that we purchased through Jordan's. They would not send a technician to inspect. They only accepted pictures, once they received the pictures they told us it was normal wear and tear and was not covered. We've owned leather couches, love seats, and recliners for over 35 years, NEVER EVER have we seen a tear in leather after only one to two years of service. In fact, we currently have other leather furniture that we have owned for over 20 years with no tearing! Once the supplemental insurance company said 'NOT COVERED", we contacted Jordan's furniture customer service. They agreed to send a technician out a week or two later after our call. One week before the technician was due to inspect, Jordan's customer service called us and canceled the technician visit, informing us that the insurance company had already made a decision. Jordan's then suggested we contact a leather repair company!!!! Not one damn person from Jordan's has ever inspected the defect/tears. DO NOT BUY FROM JORDAN's! IF YOU HAVE A PROBLEM, THEY DO NOT STAND BEHIND THEIR PRODUCTS & THE SUPPLEMENTAL INSURANCE COMPANY DOES NOT INSURE THE PRODUCTS!!!!

Deeply Dissatisfied Customer,
Richard Genga

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They Left Me Stuck With a Bad Part.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

AVON, MASSACHUSETTS -- Got Screwed! Bought a convertible couch with an air filled mattress. Used it 5 times in the first year. Very comfy and then the remote crapped out leaving the bed stuck in it's inflated form with no emergency release. It was a manufacturer's defective switch in the controller. Called Jordan's and sent 5 pictures of part as requested and was then told of course it was not covered.

A few weeks later they said they could get a replacement for just $150 (Ouchhhh). After paying for the couch, another $150 was outrageous. Took remote apart, searched EBAY and bought twenty new switches for $3 from China with free shipping. Used my soldering gun and it was back in order. Thanks for the non-excellent customer service.

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Jordan's Furniture Rating:
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1.3 out of 5, based on 23 ratings and
28 reviews & complaints.
Contact Information:
Jordan's Furniture
Crossing At Walkers Brook, 50 Walkers Brook Dr
Reading, MA 01867
866-856-7326 (ph)
www.jordans.com
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