TORRANCE, CALIFORNIA -- On April 15, 2018 I special ordered a Masonic Ring from Joy Jewelers. I had e-mailed them a question earlier in the day, and they answered me within 30 minutes. I entered the order, and realized immediately after hitting send, that I'd made a mistake. I sent them an e-mail, and asked them to notify me if they needed me to void the sale and reenter all the information.
Before the end of the business day (a Sunday, no less) in California, I'd received an e-mail stating that they'd caught the mistake and corrected it, I didn't need to do anything. I had been informed that it would take 3-4 weeks to receive the ring. I received it today, 13 days after placing the order. The ring was the correct size, exactly as I'd ordered it, and fit perfectly. The people I interacted with were prompt, courteous and knowledgeable. I would order again from Joy Jewelers without hesitation. Highly recommended.
NORTH CAROLINA -- I bought my daughter's class ring from Joy Jewelers. The ring is beautiful! It was just as described. Also they added her high school free of charge. The staff was very helpful and will to answer questions. The ring was delivered by date promised. My daughter loved it!
TORRANCE, CALIFORNIA -- I bought a Turquoise cross necklace with a 24" chain for his birthday. One side had fallen off so I contacted their customer service. Justin was very prompt in getting back with me, and so very helpful. Once I sent a photo of the broken pendant, he emailed back that a new one would be sent out right away. I have never had such great customer service from an online company before.
TORRANCE, MICHIGAN -- After 60 years of wanting my High School graduation ring, my wife ordered it from Joy Jewelers as a Christmas gift. It exceeded my expectations by far. The stone was faceted to give it sparkle, and the ring was heavy and smart looking. It had my High School mascot and the year (57) as well as my name on it. I couldn't have been more pleased. I can highly recommend the Joy folks for your jewelry purchases.
TORRANCE, CALIFORNIA -- This is the same message I sent to Joy Jewelers: I just wanted to comment. I ordered 2 class rings for my wife and me. I also ordered them in the wrong size. To make a long story short, they resized them and shipped them back at no charge. The shipping was quick (less than a month) and the quality of both rings is outstanding. Just wanted to thank Balfour and Josten's for the quality workmanship and customer service. Thank you.
NEW HAMPSHIRE -- I ordered a masonic ring. They sent a completely different ring than what I had ordered. I sent them pictures of the rings I sent along with pictures of what I had ordered. They sent a new ring. It arrived and is still different than what has been depicted. The onyx stone with offset and clumsily glued in place. The band had an imperfection from the mold. The band was not an antique finish like have been in the picture and describe, and the square and compasses of the ring were completely different than had been depicted.
I took a picture of this ring and again the ring that I had ordered, and the sales representative refuse to admit the error or take responsibility for the mistake. They sent me a check for $50. That still leaves me $250 in the hole, and a ring that is an embarrassment to wear. Disgusting, cheap, and just a little less than theft.
I received a ring for Christmas and after 1 day of wearing it a stone fell out. I contacted Joy Jewelers and was issued an RMA. I was told to ship it back to Torrance CA. I called and spoke to BUFFOON #1 one week after they received the ring to see what the status was. I was told after they received it they had to ship it back to their manufacturing plant in OHIO and I had to give it time to get there. I asked why I was not informed of this and he stated that they do not inform their customers of every little move they make. I then asked to speak to his supervisor and was told that he was the supervisor.
I hung up and called back with a complaint and was then directed to BUFFOON #2. BUFFOON #2 apologized and said that he would let me know the following week via either a phone call or email what they would be doing to the ring.
I did not receive any communication the following week so I called on the following Monday and spoke to BUFFOON #3 and was told that the factory closed shortly so he would have to let me know tomorrow. I told him that was unacceptable as BUFFOON #2 had said he would contact me and had not. He proceeded to put me on hold for a couple minutes and came back and said that BUFFOON #2 said that the ring would ship back to me this week, I asked if a tracking # would be emailed and he confirmed that it would.
As of Friday, 2/13 I had not received any email so I called back and spoke to BUFFOON #3. He said, "Oh yes, after I spoke to you on Monday. I emailed the factory and was told by them that they are behind 3 weeks." I asked why I was not communicated this and was told by BUFFOON #3 that they do not call every customer for everything. I told him this was unacceptable and asked to speak to a supervisor and was told that, BUFFOON #1 or BUFFOON #2 would be the ones to speak to. I said I have already spoken to all of them and this is ridiculous.
I was put on hold and directed to BUFFOON #2 whom I told I was very upset and I am being mislead and asked if there was someone higher up that I could speak to. He told me that he was the president of the company!!! What a joke! He then proceeded to tell me I have 2 choices.... wait the 3 weeks for the repair or stop the repair and get my money back. I do not trust that if I decide to get my money back if he will truly do that.
Obviously there are only 3 people working here, all in the supervisory capacity and all they know how to do is answer the phone! And I don't know why they bother because they never have information regarding THEIR defective merchandise that they sold you.
TORRENCE, CALIFORNIA -- Awful, unprofessional business. Sold a ring that they did not have in stock and then had been sold out. But wait, then they did not notify me for the next 4 days, past the shipping date that there was no ring, and that they couldn't fulfill my order. And when contacted their response was "sorry we were out of the office last week and didn't know what was going on and we will try to help you when someone comes to the office." Think about it - do you want to give $100 and $1,000 to such an incompetent, unprofessional business. If this is how they handle order fulfillment and customer service, I can only imagine that the quality of the jewelry itself is awful.
TORRANCE, LOUISIANA -- I ordered my husband's wedding band from their website. It was the perfect, titanium ring that we were looking for. I had seen it on a few other websites for less, but I paid the extra because they advertised a lifetime warranty. When it came time to register my ring first I got the runaround, then I was told the manufacturer will not warranty it because it came from an online retailer and they took down the warranty info on the product.
Not only did they lie about removing the false advertising (it is still up as of this post), but they removed one of my reviews on their website. The one praising the way the product looked is still there, the one complaining about the warranty mysteriously disappeared. Www.joyjewelers.com is not worth the time, money or hassle. They will not even respect you enough NOT to lie directly to you.