KitchenAid Dishwashers Consumer Reviews - Page 2

In 2005 we rebuilt our whole kitchen and wanting to buy American I bought KitchenAid top of the line dishwasher, stove, and fridge. In the past 5 years the dishwasher was worked on 4 times, the fridge once, only 2 weeks after the repairman who was fixing the dishwasher said "no worry about the fridge - they have made that one for years...UPS then the ice maker goes out."

The stove, real junk - 4 repairs on it and I was told NEVER to use the self-clean because it gets too hot and burns out the circuit board that runs everything - GREAT. And now here comes the holiday and the stove is out - NO FLAME anywhere.. now 5 repairs. But American? All the parts that broke were from Mexico and the new ones are from Taiwan. American what? Should have gone to Chinatown and bought Japanese..

While normally patient and eager to give the benefit of the doubt, I've had it with Whirlpool products. We own two homes fully equipped with KitchenAid appliances. Appliances in both homes are just over four years old. Primary home oven control board has failed. Dishwasher control board has failed twice along with one-time failure of door counter-balancing parts. While to KitchenAid's credit, they were kind enough to make concessions on what we paid for the parts, the multiple failures and labor costs incurred are inexcusable.

House #2 has high-end architect series kitchen. Fridge defrost mechanism has failed once, still not working quite right - and now self cleaning mechanism on dual fuel range oven is inoperable. I'll shed no tears when Whirlpool goes the way of GM, Chrysler and other major US companies whose short sighted examination of today's bottom line will crush the company's long term success. STOCKHOLDERS BEWARE.

NANAIMO, BC CANADA -- In May 2005 we purchased new appliances for our newly-purchased home. Front-load washer & dryer, dishwasher, stove and microwave oven/fan combo. In the past 2 years, as each appliance has passed the warranty period, 4 out of 5 appliances have required repair. The dishwasher has been repaired twice, the grill on the microwave has broken and been replaced at our expense twice, the oven has had to have the touchpad replaced, and now the washer won't drain properly. Each time, I have called to complain, and KitchenAid has brushed me off. I have had to pay for each and every repair, in machines that were barely a year old.

Today I called to complain about the washer and was brushed off with, "I will document your complaint" - there was no other department that was in charge of quality control. There is no website, no email, no address to contact anyone with a problem. All this, AFTER I sat on hold for 25 minutes, waiting for one of their staff to answer the phone. We thought we were buying quality appliances, and spent over $7500.00 at the time. We could have bought the same thing at Sears, for at least a third less. We THOUGHT we were buying quality that would last. What a joke.

ANCHORAGE, ALASKA -- I recently purchased two (2) Fully Integrated Console ENERGY STAR® Qualified 5 Cycles & 5 Cycle Options Architect® Series Model #: KUDP02FRSS dishwashers at approximately $1300 each. They are both in my brand-new custom home. I would suggest not purchasing this model. They leave a film on the dishes and I have to run them a couple of times for them to successfully clean the dishes. This is a terrible waste of water and energy. I am using their recommended cleaning products. I was VERY satisfied with my BOSCH dishwashers in my last custom home. I wish I would have stuck with BOSCH.

FORT WAYNE, INDIANA -- I bought a new Kitchenaid dishwasher 8 months ago. I live alone and run this once a week, tops. The utensil basket has broken on the bottom in three different places already. I called Kitchenaid because the machine has a one year warranty. I was told that the basket breaking was cosmetic and they wouldn't warranty it.

How can this be cosmetic? If it breaks much more, the utensils will fall right through the bottom! I refused to pay for a new one and told the customer service clerk to get her supervisor on the line because this is ridiculous. 43 minutes and much arguing later, they said that a replacement would be sent to me free of charge. I was also told it might be the same color as the one that I have or it might not and that the lid isn't included. What a joke.

The kicker is that they tried to sell me an extended warranty before I got off the phone. If they won't stand behind their products under manufacturer's warranty, what makes them think that I'm stupid enough to buy an extended warranty? I think I'll try putting the utensil basket on the top rack and see if it breaks there. If it's just a heat issue, being up there will keep it away from the element. It's a shame companies make stuff so cheap. My old dishwasher lasted for 17 years and the basket didn't break anywhere. Thank goodness I kept it. At least I will have something to put utensils in when the replacement part breaks.

I had owned two KitchenAid dishwashers (from 1977 to 2009) and loved them. In 2009 I bought the two drawer dishwasher and I was warned by the salesman and my husband, but because of my experience with the other two, I went ahead anyway. To say that I am disappointed is an understatement. I hate it.

The space is awkward and inefficient. We are an elderly couple and don't need much room but this space is hard to use and I end up washing things by hand as it is too difficult to pack so that dishes will get clean. It does not dry my dishes half as good as my previous KitchenAids. I start it at 7:30 A.M. and come back at 11:30 A.M. and it is still going - how is this saving energy? Even after 4 hrs, when I unload there is still water on the dishes, plus I don't like listening to it for over 4 hours. I am going to write the president of the company as I am so upset. I have to eat crow and confess to my husband that he was right too.

550 JULIENNE STREET, MISSISSIPPI -- My husband and I built and moved in April 2010. The problem was with the top and bottom rack of our new dishwasher. It was too narrow and would fall off the side supports inside the dishwasher, causing the rack to fall onto the main spinning "washer" on the bottom of the dishwasher. Best Appliance (warranty service company) had replaced the top culinary rack several weeks ago. When the repairman was replacing the top rack, I pointed out that the bottom rack needed to be replaced as well. He came back on Monday, July 12 to replace the bottom rack. The new rack has the exact same problem. So obviously the fault lies with the dishwasher.

The dishwasher does not clean good at all since the bottom spinner is stationary during the wash cycle because of the rack resting on the it. Best Appliance left us hanging and told us to take it up with KitchenAid. It's been over 4 months and we still do not have a dishwasher that is operational. This is the worst warranty and customer service I have ever experienced. I'd like to know what options we have as far as replacing the entire thing or at least getting this rack situation resolved.

We bought this new, stainless dishwasher a mere 2 weeks ago (6/9/10) and it does a TERRIBLE job of cleaning dishes!! We bought it along with a 5-year warranty. I called Nebraska Furniture Mart this morning to speak with the lady that we worked with and THEY won't help us. We had to call the KitchenAid 800 number and listen to the options. When I finally got an actual person, she wanted to know what kind of dish detergent we used to which I replied "Cascade". She wanted to know if I didn't want to go BUY another type of soap to see if that did a better job. Well, NO! We paid $130.00 for the warranty, so silly me, I expect some SERVICE! Go figure.

I have used Cascade for about 40 years now and ALL of my prior dishwashers have done fine, so I can't imagine that the soap is the problem. So BUYER BEWARE regarding KitchenAid. We're having service (also) tomorrow on our 3-year old $2,000.00 KitchenAid refrigerator. Quality control is truly a thing of the past!!!

SAN JOSE, CA. -- My husband bought a KitchenAid dishwasher. It is stainless steel. Western Appliance was selling it for $1600 with a $600 discount which was a gimmick since no one else seems to sell it for $1600. After he brought it home, we found out that the heat/dry did not work. Also there is no fan so that definitely affects how dry the dishes get. We were told that it would take 10 days to get a new control panel. Since the control panel never worked to begin with, we felt we should be given another new machine. After all we had it here for only 10 days and it had never worked properly. Western Appliance refused.

They said that KitchenAid will repair products that they make that do not work but they will not replace a new defective product with another new one that works. (Apparently it's the customer's tough luck if the machine they are sold happens to be defective.) When I called KitchenAid they told me the same thing. They told me that they would try to expedite the situation with the control panel but it was not their policy to replace the machine and they would not do so. I will never buy one of their products again. I will also never shop at Western Appliance again. On the sales person's business card it says "You can't beat a Western Deal." Some deal.

We have all 4 of these appliance in our kitchen and they have been a huge disappointment. We have had problems with all 4! These are supposed to be quality appliances! I told my wife at least the microwave hasn't failed and then she pointed out that it wasn't a KitchenAid. That says everything. I called Customer Service and talked with them about my frustration and I was told that 7 years was the expected life span. Are you kidding me...I don't see that anywhere on their website.

I don't remember the salesperson saying anything about that...I was given a number to call and it's $110 just for the repairmen to show up. It appears that the computer boards went out on the oven and dishwasher. Planned obsolescence... I will never buy another KitchenAid product because they don't stand behind a very expensive product.