KitchenAid Consumer Reviews - Page 5

We owned a regular KitchenAid stand mixer for 13 years and LOVED it, but when we decided to upgrade to a heavy duty lift stand mixer we were in for a very big disappointment! Regrettably, we gave away the first mixer and theirs is working better than our new one! I DO NOT RECOMMEND THESE 'HEAVY DUTY MIXERS' TO ANYONE who likes to cook using whole wheat. They can't handle double batches of 100% whole wheat bread. They can't handle the food grinder attachment for grinding wheat sprouts, or making whole wheat pasta. At first it handles dough beautifully, but the gears start 'popping' after a year or so, and by then your warranty is expired.

It's very discouraging to spend $400 for a mixer that can't do any more than the smaller, less expensive, models. These are NOT heavy duty mixers. You have to 'baby' them more than the smaller mixers. BEWARE wheat-savvy-cooks... This is NOT the appliance for you. The repair center says it will be a minimum of $75 or so to fix our gears. PLUS, I can no longer make whole wheat bread (I must use white flour too), and I no longer dare use the food grinder attachment (which was $75!) because I don't want to go through this repair again!

BARRIE, NEW YORK -- We so bought a KitchenAid food processor in Canada. $350.00 and the bowl cracked making the unit unusable as it won't lock. We have waited 11 months (2008) with no parts. RUDE CUSTOMER SERVICE, wonder why? Made in China. They Kitchen Band-Aid told us the USA had a few parts in November 2008, could not ship to Canada as they needed them for the USA. KitchenAid is low on service and what was once acknowledged as the best, in my opinion is now discount market trash. Next step, buy Cuisinart which has parts and service even in Canada although made in China. Regards.

I contacted KitchenAid about a broken blender. I paid over $100 for it and 2 years later the round rotating part that spins the blender broke off into pieces. This part was on back order for months. I called and finally spoke with a manager who found the part for me. I told him to have so many on back order this part must be defective and I thought they should replace the part at no charge. He argued and made me pay $15 for it. KitchenAid has lost my business forever over $15 - He also demanded my first and last name and refused to give his information so that I couldn't write him up to his company.

COLUMBIA, SOUTH CAROLINA -- The (very expensive) KitchenAid Slowcooker I purchased developed a hairline crack in the bottom and lower side of the ceramic pot when used with chilled meat. A replacement ceramic pot was sent to me by KitchenAid only to produce the same exact outcome.

When I spoke with their customer service dept. about the reoccurring problem they said they would send me another ceramic pot but only to place meat that has been brought to room temperature in the pot when cooking. Uncooked meat is NEVER supposed to be brought to room temperature according to health regulations so needless to say I will be returning the slowcooker.

Kitchenaid double oven, which I paid dearly for is reporting fe20 error. This is ridiculous. The oven is only 3 years old and should be broken, it's not like we're abusing it. My wife is the only one who cooks with it and this it total bull. The oven was 3k when I purchased it so it was not like it was a discount oven. I will not recommend any Kitchenaid products and I would not purchase from them if I were you.

FORT WORTH, TEXAS -- Kitchenaid Preserva system. Sealed system problem. Will take 2-3 weeks to correct. They want you to pay for diagnostic and they will pay for parts and labor. Although they make it hard on the company they send out to get the service repairs done.

GLADEWATER, TEXAS -- I bought all KitchenAid appliances in 1996 and they were fine. In 2004 I moved and bought all KitchenAid for my kitchen again. They are terrible. Something in the doors break and the doors become heavy and fall if you don't hold on tightly. I had the microwave door fixed once and it is broken again. Now, the door of the dishwasher has done the same thing. If they just keep breaking, what is the use of fixing them?

I bought a roasting pan with a rack some time ago. Bottom is peeling off so I don't use any more. Can you do anything for me?

We bought this range 2 years ago and have used it for about 6 months in that time period. We are presently waiting for a repair to fix the fan on the convection oven. I decided to use the self-clean for the first time and after an hour the oven shut off. The reason was the thermostat failed. We replaced the thermostat and tried again and it did the same thing. The technician said that this is a problem on this model. Should this not be a recall?

I purchased a model KUIS18PNTW2 ice maker in July, 2010. It worked fine for almost 6 weeks then suddenly stopped making ice. I checked everything indicated in the manual and found no problems. KitchenAid sent a service person but three trips, two new parts, and five weeks later, it is still not working. I asked KitchenAid for a replacement and it became apparent that would not happen anytime soon. They did offer to extend the warranty but that isn't much help if they can't get it working again.