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Item Paid for Online Was More Expensive
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

PELL CITY, ALABAMA -- I placed an order online for a foldable exercise bike and paid $120 plus tax. I used the option to place the order online and then pick up in a nearby store so I wouldn't have to pay for shipping and wait until next week to receive it. Two hours later, I received an email notifying me that my item was ready for pickup. I got the item home and noticed that there was a blue sticker on it saying the item was $99.99 as of 10/27/15. I was very irritated by the price difference and the fact that I didn't notice this at the store.

I mean, I can understand having to have it shipped from another state and having to pay more because the prices may vary, but I shouldn't have to pay more for local stock just for the convenience of picking it up. Anyway, I contacted customer service online and chatted with an agent. I told him of the problem and took a picture of the blue sticker in case he/she needed it for their records. The agent warned me that online prices and in-store prices differ somewhat (which is my whole problem). I requested a partial refund for the difference. The agent had to check their policies regarding the price difference and couldn't find anything about issuing refunds.

However, he made an exception and gave me $10 (the difference was over $20) but I accepted since it was better than nothing (which is what I probably would have gotten from either another agent or if I had gone back to the store). I wanted to post this here to make others aware of the problem at hand and to be cautious when using the "pick up in-store" option as the price you pay may be more than it is in-store.

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Harassment
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SPRINGFIELD, MISSOURI -- Be the worst in the world. I have never had anything but trouble at this Kmart, but the others never have stock and this one always does. (I think simply because people won't go in there.) I decided to brave it today because I had simple transaction.

It was a male cashier, the hateful girl comes over from service desk to check my coupons. (She ALWAYS does this.) She has yet to be able to reject one of my coupons. I am using them correctly. She started in saying I didn't have enough Olay to use both, she said I had to buy 4 bw to used to coupons. I stated that you have to buy cleansers to get the bw free. She said she didn't see cleansers. I picked them up and showed them to her. She kept mumbling and being rude and snarling.

I asked her if she would like to see my next set of coupons. She said yes, she has to make sure they are correct (hatefully). I said "OK, but before you accuse me of anything, please read the coupons."Well needless to say it did give me the gift card, nor did it print p and g. She started saying it's after coupons and discounts. I said "no, manufacturer's coupons count for the total", she said no, she has worked there for years. I told her I have shopped there for several, and knew how the promos worked.

She kept on saying how she knew everything about Kmart, so I pulled out the 15 gift cards that I got yesterday and showed her. She said, "you SHOULD have spent over 50 each time." OMG!!! She is unbelievable. I asked her about the p&g and she said it was not her job to know the promotions, because she is only part time. Customer service shouldn't know promotions? If they are going to accuse people of wrongdoing they should at least read the coupons!!! I asked what exactly her job was... to harass customers?

She then started in about extreme couponing and how much people like me cost the store. I had 9 coupons!!! I said "are you accusing me of stealing?" She said, "it is like stealing." Wow. I asked if it was her job to be an **, and she said that she wasn't being an **. She said it was sad how they were on extreme couponing and how people are ripping the store off and that I am in there too much.

I go there about 3 times a week, but hadn't been since the first week of July because I have been out of town. I also am unaware that there is a limit on how much you can shop. ** argues about the bw coupons and said I didn't have enough stuff to use 2 coupons. The male that should have been ringing things up was so nervous and he was never rude, ** was the problem. I spent 300 dollars in cash yesterday at Kmart and then am treated like this.

I had a friend with me who saw the whole thing. I asked corporate to pull the tapes and watch how this went. I have had a few other run ins with ** when promos didn't work right and all she would say is that I did them wrong. Limits, always something besides a real answer.

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Stolen Shopping Cart Nightmare!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HESPERIA, CALIFORNIA -- I Called 1-866-KMART4U after getting the number off of a shopping cart that had been left in front of my house. After being passed from representative to representative 3 times, I was told by a man who would only give his name as "Ben" that they do not pick up carts on a daily basis, only once a month or so. When I informed him that I live on a 45mph street in the middle of a blind curve, and that as such, their cart was a dangerous road hazard, he expressed his indifference to the situation.

He then suggested that I myself track down the individual responsible for the shopping cart theft (my city has 80,000 plus people in it), and also that I should be doing a better job keeping an eye on my neighborhood to make sure things like this don't happen. I told him how ridiculous that sounded to me and asked for his supervisor. He told me that he was a supervisor.

I asked him who supervises him and he told me that no one does. I asked if he was the president of Kmart, and he did not answer. Instead he blankly asked me what exactly it was that I wanted him to do, to which I responded "I want you to pick up your shopping cart before it causes an accident that might kill someone." He responded with "If someone gets killed then that would not be our fault. You should not be stealing shopping carts from our store." I could not believe that he would insinuate that I had, in fact, stolen the cart and brought it to my house, and at this point I began to tell him just that, when he hung up on me in mid-sentence.

I am now furious, and had to pull this ugly cart onto my own property so that the wind does not blow it into traffic. I very rarely shopped at Kmart to begin with, only when it was too inconvenient to drive the extra 5 miles to the next nearest store. Kmart already had two strikes against it, in my opinion; their store has the highest prices of any store in the area, and the worst in-store customer service of any store I have ever seen. Now this third strike is the single most offensive experience I have ever had from any store, EVER.

I was treated rudely, and as if I were a pest. Furthermore, I was personally insulted, and ostensibly called a thief. The icing on the cake was being hung up on after all that. I will never again shop at Kmart, Sears, or any of their affiliated stores again, and will relate this story to anyone who ever mentions the brand to me. It is not very hard to see why their sales are down and their stores are closing all over the nation.

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Sent Wrong Item, Will Not Make Right
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HOFFMAN ESTATES, ILLINOIS -- My old lady, just got this morning an ugly, fugly dark purple dress. When in fact she ordered 2 bras. How the heck can anybody get a dress and a bra mixed up. It's not the money, it's the principle. I have been telling her about them! Now, she found out the hard way. She called several times, only to get someone outside the U.S. who only knows to say they apologize this happen. Then she holds on with this guy to try to speak to a supervisor, at least 45 more min. Then she has to call back and then gets disconnected! Then calls again and gets NO HELP!

The point being now they want her to make an order all over again and PAY again for the same items she ordered and already paid for. What kind of company does this! Idiots, that's who! Meanwhile they are supposed to send a return label to her, so she can return the dress that she did not order. No e-mail, yet with a label to print. She already put this ugly dress back in the pkg. to send back. It is very ugly, I cannot see any classy or otherwise lady wearing this.

We do not have a Kmart within maybe 300 miles, so they think they can just send junk and no one will bother to send it back, since it's not that expensive. They are going UNDER that's why. So listen up people, do not use these people. They will screw you one way or the other. I myself had trouble years back and NEVER forgot and mine was for several hundred, so I have NO use for them.

She has made many orders and had just got started, so it's their loss. We have a booth and buy and resell, plus she makes Cameos, etc. So they missed out on thousands in a few months. She was checking out their products, which she liked most to resell and some for herself. But this hassle is uncalled for when they do not care enough about their customers to make it right. I really wish they were closer. Because when she is not happy, no one is! I would put my size 14 boot in somebody's ** and they would pay attention. Just do not order from these creeps!

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Misleading, Wrong Price
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

NY, NEW JERSEY -- Kmart is such a scam! I grabbed a beautiful 16 pc king comforter set which was originally priced @ $119.99. There was a $69.99 sale sticker placed over the original tag on the shelf. Also, there were 2 other shelves stocked with full and queen sized comforter sets with the $69.99 sticker place over the reg price. When I go to check out, it is a different story. I'm told that the price is $119.99. They point out that the brand on the sale sticker is different but all other info was the same (16pc set, reg price $119).

My question: why place the freaking sticker over the reg price. BTW the reg price sticker had the brand of the set I grabbed - very misleading! I say false advertisement. What an embarrassment; I had other items and only had limited amount of cash.

This is another story that happened to me the same morning. I purchased 2 Essential comforter sets which were on sale for 34.99, reg price 49.99. When I checked-out, I'm told the sale price is way higher than what I expected. I fought and showed them the on-sale sticker. They honored the sale eventually. Sadly, they did not honor the 16pc set I tried to buy tonight. Crooks! They know the sale sticker was a typo. The sales staff became irritated when I confronted them with this issue, but they were more worried about closing-up than actually dealing with the typo on the sales sticker or determining the real issue.

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Shopping
StarStarStarStarStarBy -
Rating: 5/51

WYTHEVILLE, VIRGINIA -- I would like to take the time to say that I visited the store today and I became so impressed with all the sales items. It was more than I had expected. Manager Roger and cashier Connie was so helpful with checking me out. I was blown away with the good sales, and most of all all associates were great, very helpful. I always went to the compactor store and have left totally discussed with all. I want to take the advantage and thanks all who keeps the work going for as of today I will shop at Kmart for my goods. Thanks for Manager Roger for training all well.

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I Can Pay $16 to Exchange for Exact Same Pants?
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

JEFFERSON CITY, MISSOURI -- I bought the wrong length of Lee Riders khaki pants, so I went to exchange them. I didn't have the receipt, but I wasn't too worried - I was doing a straight up exchange for the exact same item that they have carried since the dawn of time. Got there. Stood in line 35 minutes. Handed my pants to the clerk. She told me to go get my new pants and asked if it was an even exchange. Yes... I want the same pants.

Went and got the correct length, back to customer service, stood in line some more. When it was my turn, I handed her my New pants. She scanned the old, scanned the new, and told me I owed her $18.56 for a pair of pants I'm exchanging that cost about $20. Because I didn't have a receipt, they could only give me $3.70 for the pants I brought in, even though they were identical in every way to the pair I wanted to walk out with! NO WAY! I'd rather give those $20 pants to Goodwill than give them back to Kmart to sell for $20 again...

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Horrible
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

INDEPENDENCE, MISSOURI -- I was employed at the Kmart in Independence, MO for about 6 months and I must say that they treat their employees and customers horrible. The store manager has an extreme attitude issue and yells at the employees and talks to them like they are dumb, as do other managers at this location. I've witnessed service desk employees treat customers like crap and without compassion on several occasions. The managers are more concerned with irrelevant things like point systems than making sure that customers are happy and that employees actually want to come to work there.

Several employees (including myself) have terminated their employment there because of such treatment and abuse. Not to mention, they pay you pennies to work there, they expect you to work extremely awkward hours and the air does not work, so it's like you're working in a sweat shop. They are the nicest people when hiring you but once you've been there a little while, their true colors start to show and it's no wonder why they are always hiring. I would advise people to not apply there unless you like being treated like crap.

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Outstanding Customer Service
StarStarStarStarStarBy -
Rating: 5/51

CARSON, CALIFORNIA -- I not normally a Kmart shopper. I visited your Carson store because of a sale ad for yoga mats. As I was searching for these mats, I must have had a lost look on my face. That's when two of the nicest clerks asked me if they could help me. Their names were ** and **. At the time they were stocking the shelves. They stopped what they were doing and escorted me to the fitness section but you were out of mats. So I began to thank them anyway. But to my pleasant surprise they started checking inventory on some handheld device and eventually found the mats that I was looking for.

I personally have never had such kind courteous service. As I stated before I was not a Kmart shopper but after today, I am now.

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Not Worth the Trouble
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

GRAND FORKS, NORTH DAKOTA -- A number of times I have had the annoying misfortune of bringing items found in Cut-Price Discount bins/display cases, shelves, to the cash register, only to be told that the items had not belonged in those bins/display case/shelf. If I want the item I would have to pay the normal price it is sold at. This is so, even if the item is ticketed with the discounted price!

As I am a sucker for a good bargain, this has happened a number of times at the same Kmart. (Sometimes I "luck out", and actually get a good bargain, LOL.) Whenever I speak to a manager about this vexation, the reason given for this is that the sales clerks in the department in which I find the items do not always check out merchandise to see if it is in the right shelf, bin, display case, etc., or if the items are priced appropriately. I can't think of anything more basic than these tasks for a sales clerk to be doing.

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Kmart Rating:
Star Star Empty star Empty star Empty star
1.8 out of 5, based on 29 ratings and
141 reviews & complaints.
Contact Information:
Kmart
3333 Beverly Rd.
Hoffman Estates, IL 60179
847-286-2500 (ph)
847-286-5500 (fax)
www.kmart.com
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