Knology Consumer Reviews - Page 2

SUMMERVILLE, SOUTH CAROLINA -- We had Time Warner Cable since the day we moved to Summerville. After having Knology installed for our TV, Internet and Phone there are some issues that are making me rethink our switching to your service. First, as an Internet Service Provider, Knology is extremely fast - we appreciate it.

Secondly, the Cable/TV Service is OUTDATED. The search engine that Knology uses, for searching programs, was used back in late 1990s. I don't want to have to scroll through every date to find a show I want to record or watch; plus Knology only allows you to forward ONE week, and you better know the date! Plus I don't want to spend my time scrolling through a huge list... that is time consuming. With Time Warner you could look for stuff a month in advance and set it to remind or record.

Also, if I miss a program, I can pull up the search on Time Warner, key in THE NAME of the show and it will list the past shows, as well as future shows. I COULD ALSO watch past airings of shows. For example, I was out of town for 2 weeks in Alaska... when I returned I realized I didn't record the show Justified. So, I brought up the search on my Time Warner box, and it listed all the Justified showings for the month. I selected ones I missed and started watching them. This makes it so much easier and flexible because you DON'T HAVE TO RECORD every episode of a show.

As for the phone, going to Knology from Vonage, now I have to purchase a caller ID... more money spent. Right now I AM NOT a big fan of Knology and WOULD NOT recommend them over Time Warner, unless it is strictly as a price comparison. Knology service is so 1990's and this is 2012! The company really needs to update their software. I am posting my review of Knology service, I don't want people to be miss informed, like we were.

DUNEDIN, FLORIDA -- Here are the complaints I have:

1) As a woman, I find pornography disgusting, and resent having to scroll through 7 channels of pornography with titles like "** Mothers" and "Hot Dripping Hos" while attempting to find a PPV movie to watch. (Only three non-porn PPV movie channels where I live). It is demeaning. Bunch them together in another location so that your customers who are offended by porn don't have to see those titles every time they look for PPV movies. Believe me, the people who want to watch porn will FIND them.

2) There may be two or three PPV movies per month that could be called major films. Most of the selections are low-rated films that are used to fill up the PPV channels, making it seem like there is a good selection when there is not. I would be a regular customer of PPV if I could find better films.

3) NO Movies on Demand.

4) Terrible internet strength. My son is an IT person, and he said it was the worst he had seen from a cable company that provides internet.

5) Terrible company website. Certainly not professional looking or user friendly. I was on the website last month looking for future developments that might be coming, and could find nothing. I clicked on a link to check out "Bundles" and found one page with a "Buy Now" link, and it didn't even have a price quote. The website looks like it could have been developed in a high school computer lab.

6) I resent being forced to be a Knology customer, and then being forced to have sub-par selections and services. I am seriously considering moving out of my apartment when my lease is up, simply because I don't want to deal with Knology anymore.

7) I also resent that the city of Dunedin, FL named a park after Knology when they have such little regard for the sensitivity of their women customers. I do not consider this the actions of a FAMILY company.

I've never had such poor service with any kind of cable company as I have with Knology. When I moved into the apt I'm living in now, I had DISH and I had happy with it. But where I live we could only have Knology cable so I really didn't have a choice. I just assumed it would be okay though because I'd used Charter before I used DISH and it was fine. But Knology is anything but fine.

Right in the middle of a TV show, the cable will just go out. Last night I was watching a movie... It was a suspenseful movie and I was on edge just waiting to see what happened. I never got to see what happened because the cable went out. It was out for about 20 minutes. It would start going in and out but I couldn't see anything. Just snow (like back in the 70's).

Since the first day I got Knology it's been like this. As I'm writing this, the cable is acting up. It's kind of how DISH did when a storm would happen. Only there isn't a storm and I don't have anything but basic cable. I'm not giving them anymore money for a service that is so bad. And it keeps popping up "poor quality signal" on my TV... and I'm so sick of it!!!

I've called them, I've begged, I've done everything but nothing is working. They've been out here and every time they say the same thing. "It's a technical problem, someone else will have to come out". They never do. So I'm stuck. But if I had a choice, I'd change services.

If YOU have a choice, go with ANYTHING... just not Knology. You'll hate it and you'll miss most of your programing. It's overpriced and when you have the basic channels, you don't get as many as you do with other basic cable companies. The channels aren't that great. I'm so disappointed. I wouldn't want anyone to have to go through this. I'm just thankful I had the good sense to tell them I didn't want to go with their bundle.

I'd hate to know I was stuck with their Internet and their phone! Oh, I'd be without cable, Internet and phone. I might as well be living during the depression. That's what it feels like when you're with Knology. So save yourself from this... just go with another option! ANY option!

LYNN HAVEN, FLORIDA -- OK. So. I was living with a roommate, and I was moving out of the apartment to Texas. So I called Knology to transfer my subject to my then-roommate. I got the A. O.K. that everything was cool, so I proceeded to move out. Two months later I get phone calls saying that I have a balance of sixty-something dollars, and that if I failed to pay there would be a late charge.

Naturally, I called the company to dispute this. I talked to a customer service representative who was extremely understanding of the situation, and who indirectly admitted it was a mistake of the company. Unfortunately, she could not repair the problem herself. So she forwarded me to a supervisor.

"Wonderful customer service galore!" I thought to myself. Little did I expect what was coming next. I was told there was absolutely nothing that I could do at this time because the account was in my name, and we failed to go in to a branch and show our ID's for an account change. What, REALLY? "But I was not told this at the time. I was told it was taken care of."

"I understand, but what you were told was wrong. The bill is yours to pay." "You can't just switch the bill to her name?" "No, not since you did not come in and show your ID's for the change." "But I was not told this at the time. How is it my responsibility AT ALL? I had my name removed from the service!"

Then it proceeded to go in circles. Woe is this hassle. I was also told that if I did not pay the bill, and failed to turn in the modem, there would be a monthly fee tacked on to cover the hardware. Still, IN MY NAME? REALLY? I remain in shock at the company's blunder, which I bear the brunt for.

I have had constant problems with Knology as they are a monopoly with apartment buildings. I asked the apartment manager if there was an alternatives to Knology due to the bad experiences I have had with them in another city within the same state. I was so angry with Knology as they made the same mistakes again when I transitioned to another city temporarily. They did not give me the correct service that I've ordered, the phones would go out occasionally and for the phone being a digital phone, there should not be static on the phone lines constantly.

The internet is totally another story. Everyday almost, I have to unplug the cable modem and my router to "reset" the cable and internet. Every other day, I am on the phone with a customer service representative talking to them and they suggest each time to do the unplug the cable and router and then plug it back in. I would explain to them that I've done that already, yet cable and internet does not work.

They would send a technician out, and the first technician had a snotty attitude and he tried to tell me it was the problem with the electricity in my apartment and my computer. I explained to him that this is incorrect as everything is hooked up to a surge protector. My computer is not running slow either, as I know how to fix it when it goes down.

The next time I called, thanks to my cable constantly freezing up and then my internet went out again, they sent a technician out on the weekend (finally) and he was "fixed" the issue, because the cable box was incorrectly programmed. He worked on the box and internet cable wire coming from the wall and all seemed fine for another week. The freezing and internet would go out constantly.

I spoke with a CS representative and he said to unplug the cable and modem for the internet. I left them unplugged and then took care of the cable box. The box was fine, but there still remained to problem with the digital freezing and skipping. They soon tried to say it was an issue with my TV. I said wrong answer, and then the REP got an attitude with me and I hung up.

Just a couple of weeks ago, the cable had the digital freezing issues again, and yet they say they was going to send a weekend tech out, and the tech never arrived. I will continue to complain about this company each and every chance I get. They are ridiculous and then they raise the bill every month. Well I hope that I can remember to pay the bill each month, as I am fed up with them and will not pay another dime for crappy service that does not work half the time. Knology sucks horribly!!!!!

Unfortunately, Knology has a monopoly in our County so years and years of bad inept service has to be tolerated. Company bought out our existing services; however, the very same people continue to be employed. 1. Called to report phone service problem-service lady screamed at me that it had already been called in on Monday, however, the phone didn't do out until Tuesday. She had wrong account.

2. Same service lady called for an employee who was gone for the day and screamed at me about his new lines even though I kept explaining that I was simply taking a message. 3. Called service for a new cable hookup and was promised that service tech would be there at a specific time and date - took vacation day and he didn't show - two days later he arrived and cancelled our request because no one was there.

3. Had a computer crash and called tech support to get me sets back for internet - I called three nights in a row trying to get them to read me the sets and they just blew me off... a month later I found their old sheet and did it myself.

4. Purchased a home theatre and was advised that I would have to contact the cable company for a special box for high definition. Visited our local office and the woman who worked there told us that we had everything we needed and no changes needed to be done.

So when they showed up to install the very expensive home theatre they needed the cable box first. So drove back to the local office and she continued to emphatically state that we were all set with our present equipment. So we spent a month and a half without TV after we finally got our correct cable box for the theatre company to come back to properly install our new TV setup.

6. Our TV service went out and called for service - the woman on the line kept telling me that it was our TV and not their box - I finally talked her into refreshing our line and after continually explaining that when we jiggled THEIR box it might work for a while she called for service. When he showed up he kept telling us that it was our TV cable and we had to have them back out to replace their cable. Well, lo and behold after taking THEIR box back to the office and working on IT - it worked well.

Sick and tired of their idiocy - they haven't a clue as to what they are doing and now are expanding into other countries where there is competition. If you have a choice PLEASE do not choose them -- you will be sorry and regret it... wish we had another choice...

HUNTSVILLE, ALABAMA -- I am in an area of Huntsville, AL where Knology has a "monopoly", and we aren't allowed to have Comcast (slightly laughable given the service and customer support I've received, I'd assume it's two high school kids running this setup from their mom's basement). They are robotic and inept on the phone and Technical Support reps are just hateful. I'm no idiot (and it doesn't hurt that my fiance is an IT/Tech specialist) so for them to ask me, "Have you turned the box off?" is kind of insulting. No, **, my DVR stopped recording so I just picked up the phone right away without trying anything that would require common sense.

Needless to say my "HD" cable box has been replaced four times and their cable menu display looks like a DOS program from the 80's. Oh I miss you Time Warner! The people that answer the phone for my area sound like they were picked up from the Methadone clinic, or are still wearing their high school cap and gown. "I am now going to access your account ma'am." "It may take 1-2 minutes for me to pull up your account information". Picture these being said by the robot from Short Circuit and you've got your Huntsville, Alabama Knology professional!

I called to inquire about a simple fee that was going to begin on 8-15-08 and the representative said, "Ma'am that fee doesn't affect you." Not trusting Smarty Pants, I said, "Fine. Out of curiosity, what is the fee for? I just want to be prepared if I do see an extra $5.00 on my next bill." He then said, "Well you'll have to read me this note on your bill for me to tell you." Thanks Captain Obvious, but I can figure it out on my own. You are telling me that fee won't apply to me, but you don't know what I'm talking about? This is the kind of sad human interaction I've been experiencing with Knology since I moved to Alabama.

PINELLAS PARK, FLORIDA -- During a storm lightning came into the house via Knology... The house flashed inside and then there was no phone (all lines burned out) no internet (computer burned out) no cable (their box burned out) the rest of the house was fine except their cable box outside which was totally burned out. Lightning had traveled thought their underground lines about 10 houses up and traveled into my house and did this damage.

They quickly got the burned out box and denied it was their fault. I had to repair their damage at my cost... about a month ago people working on their lines outside rang my bell and said did I have Knology since the lines still are there... I said no and the worker said, "Well the lines are all burned..." Wow what an honest company to deal with. I am with Bright House now.

PANAMA CITY, FLORIDA -- I was quoted a price for monthly service and installation. Days later I received a bill for taxes and an additional 10 dollars... Called customer service to discuss the problem on four separate occasions. While some of these people were helpful, they all said different things and were unable to connect me with the original sales representative after 2 weeks. No solution to the issue and the last lady treated me like I was the one in the wrong. If there is any other cable/internet provider in your service I would use them instead. Or hope to God you get lucky enough to never have an issue you have to call in about.

SIOUX FALLS, SOUTH DAKOTA -- I was with Knology for four years of combined Internet, Cable, and phone service. Every year they raised the bill. When I went to disconnect a year ago they apologized and knocked $15 a month off. NOT NEARLY ENOUGH. After a few months they tacked the $15 back on and raised the bill even higher. $140 a month for basic cable and Internet, oh yes phone which we never used.

I finally disconnected and went to Mediacom. Knology told me my final bill which I paid in full. Every month since then they keep sending me bills for misc charges and they are very poor with their customer service. ADVICE: STAY AWAY FROM MEDIACOM, any specials they offer will be short lived and then they will financially rape you. Get Netflix and a new TV. They are a dying T Rex in the technology field and will pull any consumers into the tar-pit with them!