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Eastman Kodak Company Consumer Reviews

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Rating: 1/51

ROCHESTER, NEW YORK -- We could send out by email 7 photos at one time. But as of July we can NO longer can send out photos. This Sucks... Kodak Stop us. I will not buy anything from Kodak again.

Rare Customer Service
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ROCHESTER, NEW YORK -- Last December I purchased a Kodak Easy Picture Viewer. This is a small device which allows you to store and display digital pictures. It was not a terribly expensive purchase. I found myself unable to load any pictures on it last week, and it continually turned itself off.

I didn't expect much help, but I called the Kodak 800 number, where a very pleasant woman reviewed some possible fixes, then concluded that the unit was bad. This was last Thursday. On Thursday evening I received an email with an RMA, and instructions for sending the unit back.

On Friday, I packaged it, and sent by U.S. Mail to Kodak. On Monday I received an email from Kodak saying that they had received my package. (nice surprise!) On Tuesday I received an email saying that they were sending a new unit, THAT DAY! Included in the email was the tracking number. I just checked, and sure enough, the package is on the truck for delivery. Dell could take some lessons from Kodak.

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Eastman Kodak Company Rating:
Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 1 ratings and
2 reviews & complaints.
Contact Information:
Eastman Kodak Company
343 State St.
Rochester, NY 14650
800-698-3324 (ph)
585-724-1089 (fax)
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