ROCHESTER, NEW YORK -- Last December I purchased a Kodak Easy Picture Viewer. This is a small device which allows you to store and display digital pictures. It was not a terribly expensive purchase. I found myself unable to load any pictures on it last week, and it continually turned itself off.
I didn't expect much help, but I called the Kodak 800 number, where a very pleasant woman reviewed some possible fixes, then concluded that the unit was bad. This was last Thursday. On Thursday evening I received an email with an RMA, and instructions for sending the unit back.
On Friday, I packaged it, and sent by U.S. Mail to Kodak. On Monday I received an email from Kodak saying that they had received my package. (nice surprise!) On Tuesday I received an email saying that they were sending a new unit, THAT DAY! Included in the email was the tracking number. I just checked, and sure enough, the package is on the truck for delivery. Dell could take some lessons from Kodak.