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Kraft Foods North America, Inc. Consumer Reviews

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Customer Service Review
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I have called Kraft once in question of what enzymes were used in their cheddar cheese. The person on the other end seemed to think I was ridiculous for asking and suggested that there was no way to tell. Frustrated, the call ended. I have since gone to Kraft's website to find that they use very specific enzymes in their different cheeses. I was curious which enzymes were used in their Velveeta (specifically asking which animal). The first response told me, "Yes, we use animal enzymes," a form response actually, that I had already read from their website.

I rephrased the question, minimizing the number of questions (as I had asked a few), and the response I received only went into MORE depth on how cheeses are made. In honesty, I probably would not have been concerned with which enzymes were used (or even known that cheese requires enzymes) if I had not already known how cheese was made. Needless to say, I am highly disappointed in the customer service quality of Kraft Foods.

Rancid Taco Shells
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We recently purchased 6 boxes of TACO BELL taco shells made by Kraft Foods. Every single box of shells is rancid, they smell horrible and we've had to throw all of them out. I searched the entire Kraft Foods website looking for a place to enter a complaint and none such exists. I've never encountered a website by a major company that didn't have a complaint center and offered some resolution to your complaint and discontent. Kraft offers none of that on their website. I will never buy Taco Bell products from Kraft again. The smell of the taco shells was enough to take away your appetite!

Why Take the Vitamins Out of Tang??
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I have been buying TANG for the last few years for my son, who absolutely loves the stuff. There are several reasons I didn't mind giving it to him over juice. They were: 1) it was vitamin fortified and 2) it had 1/2 the sugar of 100% juice. I go to Sam's a few weeks ago and realize the container is a LOT bigger. I think, "Hmm, there is something going on here," but I didn't have time to really look the container and ingredients over thoroughly.

I get home and start to really look into why the container was so different. They have clearly added twice the sugar and took out the vitamins. Now it only contains vitamin C. Vitamin C is great, but having more vitamins in the drink mix was better for my son who can be a picky eater. The fact that they have doubled the sugar is irritating too. No wonder the container is so much bigger! They added more sugar as filler!! Has anyone else noticed this?

Kraft Real Mayo (Not Real Anymore)
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Remember when Coca-Cola came out with New Coke. Looks like Kraft has just done the same with the great mayonnaise that many of us have used for our entire life. It appears they changed out the labels a while back. I remember thinking it was odd that they went from a really decent looking label to a cheap, generic looking label they are using today. When the labels switched I though the mayo did too but it had not (at least not yet).

It seems to be that they got folks used to a new label and then started phasing it in to stores thinking we might not notice. Well I got my first jar of it the other day and noticed on the first taste. I thought it was spoiled. Another taste and I thought Miracle Whip. What I finally determined was this is a light version of Miracle Whip. I personally dislike Miracle Whip, hence my reason for buying mayonnaise. They are not the same thing. Please write or call the company and get out real stuff back. There are too many things changing in the world as it is. Some things are just good the way they are and don't need changed.

False Advertising and Aspartame Poisoning
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Rating: 1/51

SOUTH BEND, INDIANA -- My fiance and I try to eat and drink as natural as possible. His mother gave us a container of Crystal Light Natural Lemonade packets. I saw the word "natural" in larger print and didn't think to look on the back for any serious additives. One packet makes 1 quart of lemonade. We had been drinking this lemonade for a total of about three weeks, during this time frame my fiance started feeling muscle pains in his back, abdominal and groin. We didn't think much of this until the pain started increasing as well as unusual fatigue and headache. This past Saturday, my fiance and soon to be father of my child was rushed to the hospital by an ambulance.

That morning he woke up with severe lower back pain and nausea. He then suffered a seizure and that is when I called 911. After suffering intense pain, a CAT scan revealed that he had passed two kidney stones to his bladder. My fiance has never had a seizure or kidney problems prior to consuming aspartame in this product. I would like some sort of compensation for false advertisement, and the grief and stress this has caused my family and unborn child. If I don't at least receive an apology, I will be sure to inform my whole community of the dangers lurking in Kraft Foods products.

Strange Taste/ Texture of Food Item Purchased
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Rating: 4/51

FRISCO, TEXAS -- I typically love Kraft Simply Fat Free cottage cheese. I actually drive out of my way to a specific store to purchase it. However, my latest purchase (January 30th, 2012) has made me reconsider future purchases. The cottage cheese had a strange smell/texture upon opening the package, which was not expired. The taste was very bland (NOT typical of this product!) and the consistency was very thin and runny - almost like soup.

I am extremely disappointed, as I have to make a special trip to purchase this product. I am not sure if this is an isolated incident or if there have been recent changes in this product's manufacturing process. It is a bit more expensive than my grocery store brands, so I hate to try again if there have been recent changes made.

Bubbly New Year Celebration
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My family and I rang in the new year with nachos, guacamole, and queso, made with Velveeta and Ro-Tel. As I was prepared to wash the queso from the crock pot, I added water and stepped away for a moment. When I came back, there were suds in the crock pot. I had not yet added any soap!! I tried it again. More suds! We even tried adding water to one of our serving bowls, and more suds again! Ick!! What is in this product that causes it to generate suds yet makes it safe enough for us to eat? We will NEVER buy Velveeta again!

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Kraft Foods North America, Inc. Rating:
Star Star Empty star Empty star Empty star
1.8 out of 5, based on 4 ratings and
63 reviews & complaints.
Contact Information:
Kraft Foods North America, Inc.
3 Lakes Dr
Northfield, IL, 60093
847-646-2000 (ph)
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